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Our Grading of V247 Power
Customer Reviews of V247 Power
Most Recent V247 Power Reviews
I switched my service to V247 and I could not be happier. They offered me a better rate and the customer service has great! I am glad I made the move to V247. It was easy to set up. They also send me weekly updates on my energy use and what my projected bill will be for the month. I love this feature! — Rochelle L from Houston TX
Excellent! — Phong Le from Pasadena TX
I've been a customer with V247 Power for more than 5 years. I am satisfied with V247 Power because of the service and the billing management. I am satisfied, so I have referred a friend to join V247 as a new customer and he also likes it. — QN from White Settlement TX
4-5 Star Reviews: 20 (71%)
I switched my service to V247 and I could not be happier. They offered me a better rate and the customer service has great! I am glad I made the move to V247. It was easy to set up. They also send me weekly updates on my energy use and what my projected bill will be for the month. I love this feature!
3-4 Star Reviews: 2 (7%)
I love the referring promotional offer that you get
I have been with v247power for almost 1 year and I have never had an issue. Their prices are competitive, the customer service is good . Their referral program helps keep my bills low as well! $25 for each referral, for both you and the person you referred also as a new enrollment they give you a $25 credit too
2-3 Star Reviews: 1 (4%)
Ive been set up with Auto billing since I signed up with this company over a year ago. I took a risk with a company Ive not heard of before based on info from Texas Electricity.
Today, 12/23/19, I received a voice automated call saying my bill was over due and if not paid ASAP they would turn off my power. Im super upset since I never took my account off auto-billing so there is zero reason this should have happened. I was even able to see that they processed my previous months bill just fine. Ive not made any changes to my account, I would have zero reason to make a change. Regardless, this company was going to turn my power off and disconnect etc with lots of extra fees involved without ever sending out any emails that the bill was over due, or that a change had been made to the account taking it off auto billing or anything.
I called and was told it was changed on 11/19/19. No one with authorization to my account made this change. No email was sent confirming changes were made to the account either. So either my account was hacked, V247 was hacked, or V247 had an internal problem that took my account off of auto bill.
Then to add insult to injury, Helen in customer service wanted to charge my card for two months when only one month was in question. I could give a confirmation number and everything and yet she was going to charge for months already paid. In addition, when she tried to set my account up again for auto bill it wouldnt take. She was able to charge for the missing payment with no issues. But to set up auto billing again there was now a problem, one that caused her to have to delete the card on file and asked me to re-read all my card info to her again. I was even worried this was a way for this person to get my credit card info for non-valid reasons. It was more then worrisome.
I wish I could say that V247 was a safe company, or that they did as good of a job as TXU, but I cant. I know its only been one issue in more than a year. But that one issue could have turned off my power at CHRISTMAS!
Plus it would be a way to charge me extra late fees and disconnect fees on top of everything else.
Now, I still have to wait for Helen/V247 to call me back with what happened to my account. I just know with 100% certainty that I had no reason to make changes to this account and again, I really have to wonder why Helen wanted to charge two months bills when only one was in question.
I dont know whats going on with V247 and their billing department, but I can tell you that they do NOT have enough safety precautions in place for peoples accounts. Things such as sending emails when changes have been made to the account, or how about sending me an email that the account was late before sending me a phone call about disconnecting my account. Based on the due date of 12/15/19-V247 had many days to send me an email. I received nothing, why?
Also, if Im a paperless billing, why does V247 not send emails with the amounts of my bills? If Im not paperless billing, where are my paper bills? It cant be whatever V247 wants, they have to notify customers one way or the other and it doesnt seem thats the case.
My suggestion is to NOT trust this company. They just dont have all the wrinkles of a good business that wants to keep their customers safe completely figured out. And after being with them more then a year, I would think they should.
I will probably change back to TXU even if I have to pay a little more. At least mistakes like the above NEVER happened, EVER in more then a decade of using TXU. And to have a mistake like this happen at Christmas time too. Can you imagine having all your family over for Xmas and your power gets turned off? Or how about your kids going cold all because V247 didnt have enough security measures put in place. Helen/V247 said that the disconnect date wouldnt have been until January but that doesnt mean I believe that, nor does it mean that it gives me any comfort.
1-2 Star Reviews: 5 (18%)
If your contract is expired, they didn't email/or call you to renew policy, they just automatically put you in a month to month rates, which doubled what I've been paying for. So they doubled my rates for 3 months, then when I called them, they assumed it was my fault, didn't even trying to help me, but she pushed me away and got off the phone.
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V247 Power FAQs
Where can I order V247 Power electricity?
V247 Power does not have any electricity plans
Where can I order V247 Power natural gas?
V247 Power does not have any natural gas plans
What do customers think about V247 Power?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average V247 Power customer review is 4.6 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.
Why is my electricity rate higher than when I signed up?
The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!