Home > COOPER Electricity Rates


This graph shows the lowest  rates for Cooper
Rates as of 12/10/2018




Rate Plan / Provider Term

/ kWh
@ 1,000 kWh / month
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4Change Energy

Generous Saver 12
12 months

/ kWh
@ 1,000 kWh / month
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Champion Energy Services

Champ Saver-12
12 months

/ kWh
@ 1,000 kWh / month
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Green Mountain Energy

Pollution Free e-Plus 12
12 months




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Reviews from Cooper:


Great company

(5 / 5)

  They send weekly info on usage for the current and previous week. This allows you to monitor your bill and to estimate your total for the month. 

Ed Jones from Cooper
August 17th, 2017

By far the best in Victoria Area

(5 / 5)

  I've been with Nueces for approximately 6 years. I'm moving to austin and finding the reviews helpful so I thought I'd help people moving to Victoria by letting people know that this is a cooperative - meaning that they are a non-profit and they return any excess funds to the customers. Every year I get a rebate that amounts to a month of service (almost $200 in my case). Nueces is almost half the rate of the for-profit providers. Never had a billing issue or any other funny business and neither have any of my neighbors. 

M. Weston from Victoria
January 31st, 2013

No Problems plus Great Rate

(5 / 5)

  I've been with Gexa over a year and have experienced no problems with billing, delivery, or customer service. Also have enjoyed a very low total rate of 9.1 cents/kwh plus $10/mon customer charge on a 12-month fixed plan expiring in June 2010. We'll see whether they continue to offer attractive rates when the current plan expires, and how cooperative they might be if I choose to change providers. Thumbs up so far.  

Dave from Dallas
January 15th, 2010

Excellant company

(4.8 / 5)

  I have been with Just Energy since May 2009 - I have found them cooperative and pleasant. They explained to me my alternatives. They have unfortunately been blamed for "Ercot" charges. They offer a bundled rate - their contract is very fair. I have read it. Those that complain do not realize how much the would be paying with their old supplier. In the words of Ron White "You can't fix stupid." 

A. Kennedy from Houston
August 25th, 2009

Customer Service Excellent

(4.1 / 5)

  I have been a TXU customer for well over 10 years, have watched friends and family jump from one company to another due to better rates and bad customer service, billing issues.

Due to the economy situation, I was needing to find a better rate for electricity. I went to this website and powertochoose.org to do my research. While there are other companies out there that are cheaper, the billing/customer service issues I am reading about do not make me want to change over to a company I am not familiar with.

I decided to call TXU and find out what they would do for a loyal customer as far as lower rate. They didn't go down to the 8.5 cents, but did get a lower rate than was posted. The person who worked with me on the phone was pleasant, helpful and cooperative. I then asked at the end to be transferred to billing and that person was just as pleasant and helpful. I think I made the right decision and would recommend to all! Good luck! 

Jana
April 13th, 2011

Billing

(2.2 / 5)

  I have been with Stream Energy for 6 years, never having any problems with my bills being payed by computer banking. Well, a hell broke loose when I payed a bill for a months service and was as usual billed for the next months service. I never anticipated any issues with the next bill until I noticed that the previous months charges were put onto the new months bill. When I called customer service, I first was confronted with individuals that lack proper communication skills. It was very difficult to understand the representatives but after repeating my story to the person, all I could get was that I did not pay the previous months bill and it was added onto the next months billing cycle. I tried repeatedly to explain, without success that I payed the bill twice but I could not get through to this person because he relied on what was in front of him on their computer. My attempts to settle this issue started on July 24, 2015 and continued on till this day, Sept.29, 2015. I made 6 attempts to settle this problem but each time it was having to explain to each and everyone the entire story of what happened about the bill. Each time it was difficult communicating with their representatives. I finally turned this issue over the our Public Service Commission only to have one of the representative from their corporate office call and pretty much put the entire problem onto me. While attempting to explain the issue, I was accused of being hostile, uncooperative and all of this incident was going to be reported back to the Public Service Commission. I was so angered by the disrespect exhibit towards me that I had to report the incident to the PSC. Along with their representatives lacking proper communication skills, their corporate personal lack customer service skills. I would warn people that in the event there is an issue with anything about your service, be prepared to get frustrated having to repeat yourself to people on the other end of the phone who don't understand you. Being disabled and on a fixed income, the small amount in question is important to me. The monies could go to my medications. I know thats not a concern with these people but after faxing my proof of my payment, one can see why I am so angry and frustrated with these people. With proof in their hands, they are not doing a thing to resolve this issue. I am so disappointed by the way I have been treated. Six years of service but now I see its time to seek other services. Take heed, pay your bills with a check so one has a paper trail. Stream Energy will not accept proof of payment from your computer.  

Alexander Ramos from AUGUSTA
September 29th, 2015

hidden costs

(1.8 / 5)

  my plan went from .06 Kwh to .12 per hr because I was 5 Kwh over the 2000. Be careful of what they are offering. Got zero cooperation when trying to get plan changed 

outrageous rates from Brazoria
July 24th, 2017

Customer Re-Defined

(1.8 / 5)

  Their billing is spot on ! They always know how much to bill but that's a matter of self interest on their part. They are never late sending me a bill. Their accountants should be commended for their A/R Department (yes this is meant to be sarcasm Sheldon Cooper). Their most recent move was to make and receive approval on an application to the State to have their 6 month plan removed. This leaves us Reliant Customers with a sad set of choices - 3 months, 1 year or MOVE TO ANOTHER CARRIER.

I just made my semi-annual phone call to Reliant only to find that it is now a quarterly phone call. I can always pay them 40% more than market rate to get 1 year or MOVE TO ANOTHER CARRIER. It was like any other time I have called. I get the run around. The I speak with a Supervisor. This time - the Supervisor merely repeats the same plans and with little care or concern. When I questioned the approach he remarked "you can choose to MOVE TO ANOTHER CARRIER". I was astounded with the blatant disregard for the Customer. He then made his "matter of fact" and robotic scripted comment - Do you accept this new rate and term ?

It does bring new meaning to the term free market when the seller loses sight of the buyer. So - for those of you who read this post and if you have time to waste and money to burn - CHOOSE Reliant. For everyone else - MOVE TO ANOTHER CARRIER - Eduardo said to.  

B Dissapointed from Sugar Land
March 12th, 2013

Solar power

(1.4 / 5)

  Terrible company to work with when installing a new solar system. They limit the system size to10 kW no matter the electricity you need. They also charge 1000 dollars for application fee and require them to be listed as related party on a manditory one million dollar liability policy the customer must pay. As a member of several cooperatives,which are owned by their customers,corn belt electric is the the only one which is so anti patrons. They seem to do everything possible to prevent clean solar on their grid. If you finally get your system connected they only let customers accumulate unused power produced by your system for three months then they take it for the company. Amerin lets their customers accumulate for one year and require no additional liability insurance.lastly their rates per kW are significantly higher than amerin on our other farms.we have no choice of power providers and are held captive by a company that does not seem to care about the environment . 

Farmer from Kewanee
January 21st, 2018

Lies and Worse Communication Skills

(1.4 / 5)

  I have been with Stream for many years and just recently I have been having problems with them. I got a bill with a $50 service call that I NEVER MADE and when I called them about it they told me to take it up with Centerpoint cause it was their charge. I called Centerpoint and they told me they would investigate the charge and to have Stream call them. I called Stream and they won't call Centerpoint, Centerpoint has to call them. This was an ongoing fight for over a MONTH! I told Stream I was NOT paying that fee and they threatened to shut off my power. Centerpoint finished their investigation and I did not owe the $50, but Stream was still telling me I owed it. I contacted Centerpoint in a nervous breakdown and told them what was going on, my husband was on the phone with Stream and the lady at Centerpoint ask me to put Stream on speaker so they could talk. Stream was even uncooperative with Centerpoint! The place THEY do business with. Centerpoint told them that it was THEIR responsibility to their customers to contact them with these matters and Stream said "no it isn't." So, they were going to shut my power off before even contacting Centerpoint to see if I owed the money. And I didn't! I have a contract still with them, but after this experience, I am leaving! I am sure this matter isn't over and now I am going to have to deal with them charging me a late fee on money I didn't even owe. Centerpoint even told me to turn them into TCU, and they are also investigating this matter with Stream. If you are looking for a company that has good communication skills, look elsewhere. I have a feeling this place won't be in business long. Especially with all the evidence I have against them on how they treated me. Oh, and the lie I forgot to mention. They tried to say the $50 I owed was part of the electric bill. I was smart to keep the bill, because that was the proof! Centerpoint was on the phone and was witness to the lie. After I told Stream I was looking at the old bill that said $50 service call and that was what I deducted from my bill they knew they were busted. Alot of crappy stuff I have been through these last couple of months. And like I said, I am sure it isn't over. 

Kimberly from Baytown
March 1st, 2013

Read the Fine Print

(1.3 / 5)

  Champion has very few options for rate plans and if you have an unusual lease term, be prepared...

My rate tripled for the 3 months after my contract ended (no warning) and they do not have a 3 month plan. They have a large cancellation fee and an uncooperative spirit.

By the way, don't expect them to remind you to renew a contract. Also, the numbers they suggest for off-contract energy are only 60% of what they actually charge you (and that is before fees).

What a rip-off. 

Nadia from Bedford
October 11th, 2011

Shut off and shut out.

(1 / 5)

  Ive had gmp for years and despite being vigilant in the past with my energy consumption my bills are off the charts high. I have a small 1 bedroom apartment and my bill this winter was 350 a month!! I had a gf that paid the bill i oaid all other bills. She left me with a thousand dolllar bill in March. I paid 640 in 6 weeks and got 2 more high bills putting me almost back where i was in March. I got disconnected a week ago cause i coukdnt keep up with such a high bill. I was met with a tough crap response to fact i have a 15 month old and 4 year old living with me. I called around for non existent assistance and had a state run agency advocate for me explaining my situation and that id pay in 2 weeks and they wouldn't budge. All my food has gone bad. I live by candlelight and flashlights and its not fun. Im extremely dissapointed they are so uncooperative and insensitive. If there was another company i could go with i would. Ive always had issues with gmp. They could never explain why my bill is always so high for so many years. 

Robert from Colchester
May 27th, 2018

Liars and thieves

(1 / 5)

  I incurred a cancellation fee on electric service that was never connected at an apartment that I never lived in even though I cancelled the setup the following day (within the allowed time according to the sales rep). Of course TXU refuses to remove this fraudulent fee and it sits as a charge off on my credit report. The order experience was horrible. I would think that in an English speaking country it wouldn't be so difficult to find one sales person with an accent that is semi-understandable. Customer service and billing were even worse over the phone. I've never encountered a company with such an unwillingness to be cooperative. I would never recommend this company to anyone, even my worst enemy. 

Katie from Longview
August 8th, 2012

Direct Energy will rip you off

(0 / 5)

  Plans
I found out I was placed in a plan that I did not authorized and told them to put me in a better plan than .14 way to high. Was told about Free Saturday Power for 12 months. Requested to be placed in that plan and was told it would take only 3 days to changed. Called back the next day after finding on the DE website that in fact it takes one to two billing cycles to change a plan. CS rep became frustrated, combative and argumentative when I called him out on the discrepancies. CS rep talked over me talk me and said that the person I talked to yesterday was new and didn't know and that training was taking place. So, I asked him if I was placed in the Free Saturday plan or not and he replied that it would have to be investigated what plan I was placed in and what the previous CS rep did. I would not let him off the hook and asked again when would the new plan take place and he placed me hold. Came back to the line to say that "a plan" had taken place but he didn't know which one and that I requested that the plan be back dated as it showed the "plan" (with free Saturdays) had been backed dated to 7/14/15. I told him that was a lie and that I did not request that nor did I have the authority to do that with ANY electric company. He suggested I wait a few days and call back to see what was investigated . I hung up and went to the DE website and found that I was enrolled in a "family and friends plan" at a rate 8.2. I became even more baffled and looked up this plan and found that it is suppose to used for family and friends of employees of DE. They never told me the name of this plan, explained this plan to me nor did I give them permission for this plan even though it appears to less than the Free Saturdays plan. I called again a few days later (8/7/15) to ask again what was the name of the new plan that I was placed in and they placed me hold even after giving my name, phone number, security number, address and they still placed me on hold as usual. CS rep returned told me that my new plan was called "Live Brighter Plan" which totally conflicts with what is on my account manager page, however, he did state that the rate was 8.2. I asked if this plan included free Saturdays and he said NO. I became very angry and told him that I was told that my new plan was suppose to include free Saturday and he said this was the better plan. I then inquired about cancellation and he stated what their policy was of 135.00 dollars, that I had to call the cancellation department and that it would take two months. I told him that was insane. I ended the phone that was taking way to long to do the simplest things with DE.
Customer Service is a joke. Placed on hold for the simplest questions like what is my current plan or current rate. Placed on hold for several minutes just for that. CS representatives is rude, give conflicting information from one rep to the other from what the website says (when that is working) talks over you, gives excuses, blames the consumer for their error, gives you the run around, talks over and down to the customer. Also, reps have hung up on me several times mid conversation or pretended they could not hear me.

Billing
I've notice over the last several months how my bill has soared even though I am decreasing my usage. I've tinted my house windows, dark blinds, unplug, use little lighting and keep my temp at 79-80 degrees in Hot Galveston, Texas. I also noticed the charges were different and new ones added like an increasing charge DE has listed as Centerpoint Delivery Charges which I've never seen before and called to inquire about. I was told that DE is now dividing what they charge and what CenterPoint charges. Even with that explanation I still did not understand how and why my bill was doubling and steadily increasing.
I feel totally violated by DE's customer service, deceptive billing, changing my plan without my permission or knowledge, the lack of communication and explanation of anything and what appears to me as total theft by deception which is criminal. These people should no longer be in business and should be in prison.
I am going to cancel with this company even though I know that will be a battle and they will block my efforts to so by either not cooperating, adding frivolous charges to my account and just simply not turning off the power so the NEW company can turn it on. I feel bullied and RAPED by Direct Energy!!! This company has the greatest number of complaints in the state of Texas and there are several blogs and website dedicated to warn consumers. There are thousands upon thousands public horror stories from previous DE customers and what they experienced. If these very things were done by individuals or small business they would have been charged, arrested, jailed and have to serve a prison sentence.
Went to the Texas Public Utility Commission website to read and learn my rights and how to go about cancellations with Direct Energy .
 

Angel from Galveston
August 10th, 2015

NEC is Honest..No gimmicks.

(0 / 5)

  I am a customer of NEC and am very proud to be one. Not only do they not try to disguise their rates with all types of new customer gimmicks, what you see is what you get. I see all the stories from others who signed up with another provider thinking they were getting a better rate when in fact they were being duped and their rate was even higher than NEC's. Being a member of an electric cooperative is a plus and NEC is true to their word. There is a lot to be said for that these days. Totally happy customer. 

Julianne Coleman from Corpus Christi
March 6th, 2014

door to door scam artist lied

(0 / 5)

  please be aware ---I just nearly got scammed into signing with these people by a door to door rep who flat out misrepresented himself. His story was that they were sent to check on the residents of my apt complex to be sure that we had not been 'unlawfully hit with the 2% rate increase' and that I should have received a notice via mail that they were coming to do that...he then asked to see my electric bill, I noticed he was with Just Energy who I had never heard of before and told him I was with Gexa Energy and asked why he (Just Energy) would need to see that, he then said they were sent by the state. I was skeptical but got a copy of my bill anyway- he started 'educating me on my electric bill and what I was being charged for, got my name and address, no harm there, then my phone #, then tells me he is going to call it in right now and get it fixed, and that they would call me right then and need to get my information including social security # but that I could go in the house and talk with them because he didn't need to hear my sensitive information. I went in and called my apt mgr instead and she came and informed him that we were contracted through another provider and if he wanted to solicit her residents he would need to follow the proper channels and speak with the property manger. I could have unwittingly signed because he played it off like he was cooperating with the state and my energy company to fix 'a problem with my bill'. After reading the reviews I can see why thier salesman have to resort to such tricks to gain a customer, he was not telling me to switch providers, he must be pretty slick or people are not so smart, I saw his list of residents who had apparently signed.  

Veronica from Arlington
October 26th, 2013

Robert Brown

(0 / 5)

  In Feb 2012 I was a victim of identity theft because of First choice Power's way of just signing anyone up without making them show any documentation. I recieved a collection notice from them at which I cooperated with them as a victim of this crime. I gave the company very personal information, copy of my driver's llicense, SS card, my electric bills etc which they told me would be confidential. I faxed this infor to the number they gave and recived a faxed confirmation that that the matter was being looked at and heard nothing more till this date.

On this date I recieve another collection notice form from them again wanting all my personal info. I found out through a customer service supervisor that first choice electric was bought by some other place or debt collection. I contacted first choice directly and talked to thier collections per the recieved collection form. I informed them I had already cooperated even giving them the supect in Feb 2012. I was upset they lost or misplaced my person information identy theft packet and now want this again. This should really be a flare to all about where personal information of ours is stored and that this company cannot even keep up with it and thier investigations of identy theft packets! I was upset again being harrassed twice as a victim of identy theft. It seems to me that due to this buy out or whatever they did, that they did not make any effort to reserch and to see I had already cooperated in past. It appears they are just sending out new packets to every old debt and making me go through as a victim of identity theft twice! I feel very very uncomfortable! with resending them all my person information again and misplace or lose it a second time. I have no confidence in thier ability to do thier jobs correctly and keep my packet with person info in a place they can refer to. Makes me wonder what was done with this packet. I wonder how many others are being recontacted to do this all over again! 

Robert Brown from Grand Prairie
April 29th, 2013

Updated: 12-13-2018
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