“ I enrolled in their cashback rewards program, but never received the promised rewards. They cite a clause in the fine print "You are deemed a customer in good standing as determined in our sole discretion" to say that I'm not eligible for rewards since I'm switching to another company next month, even though I met all the criteria.
They advertise that you can cash in the rewards after 12 months, which is the term of the contract, but in reality it takes anywhere from 15-17 months. The rewards don't start until 30 days after your first bill, then the rewards aren't applied until 2 billing cycles after you qualify. So you either have to let your contract lapse and pay an astronomical rate, or renew your contract with them, since they will "not apply the rewards to your final bill." This is just a scheme to lock in customers. You can't actually get the rewards until after you've renewed your contract or let it lapse and pay high rates which way out balance the rewards.
So I left and went with a reputable company with a better rate and no gimmicks to lock me in at the end of my contract. ”
September 5th, 2017