Home > FRISCO Electricity Rates


This graph shows the lowest  rates for Frisco
Rates as of 12/10/2018




Rate Plan / Provider Term

/ kWh
@ 1,000 kWh / month
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4Change Energy

Generous Saver 12
12 months

/ kWh
@ 1,000 kWh / month
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Champion Energy Services

Champ Saver-12
12 months

/ kWh
@ 1,000 kWh / month
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Green Mountain Energy

Pollution Free e-Plus 12
12 months




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Reviews from Frisco:


excellent

(5 / 5)

  Best prices I could find! 

Jim Hamill from Frisco
October 29th, 2017

i love my low bills!!

(5 / 5)

  I am usually very pleasantly surprised by my low bill! I would definitely recommend Direct Energy! They are fair and have really good customer service. 

Karen from Frisco
May 18th, 2017

Good Experience

(5 / 5)

  I just recently renewed my contract for the 3rd time. No billing problems, easy to use online system, received monthly usage/analysis report, and autopay drafts on-time every month. This new low rate included the NEST system. Just contacted the call center for first time in 5 yrs. Very pleased with all services 

Parnell from Frisco
April 4th, 2017

GREAT SUPPLIER

(5 / 5)

  I have been with SWP&L for years and they offer the best rates. I have never had a problem with them and I recommend them all the time. 

ReamesC from Frisco
March 31st, 2017

Excellent company with great customer service

(5 / 5)

  These people have been wonderful to us and their rates could not be beat. Since we conserve on our utilities, we rarely go over the 500 kWh per month and they have never charged us that extra fee for not using enough electricity.

We have been with them 3 years and I am about to renew for another year. 

Marilyn Z from Frisco
June 6th, 2016

I know friends that have 5 star report!!!

(5 / 5)

  Excellent Cust service 

Mary c. Lavallee from Frisco
December 15th, 2014

Perfect

(5 / 5)

  Top to bottom, great company!!!! 

James Hartsough from Fort Worth And Frisco
June 12th, 2013

Highly Recommended

(5 / 5)

  I did quite a bit of shopping around before I switched to Bounce Energy. First off, this site is by far the best one to help you make an informed decision on electric companies. Thanks. Second, I decided on Bounce Energy due to the information you provided, namely low rates, bill credits and the free friends airfare thing. When I called to order, the rep was extremely helpful and nice and she walked me through ordering a fixed rate plan at a lower price than the other plan I originally wanted. I primarily felt compelled to promote them when I got my first bill and it was half of what my previous bills had been from Reliant. Hope it stays that way. 

Linda T. from Frisco
September 16th, 2009

Great Customer Service

(4.8 / 5)

  I've been a Champion customer since December of 2012. I'm highly impressed with Champion's customer service. They are very responsive. Account management & bill pay through their website is easy, too. Their billing is straight forward, so there is no surprises. All I can say is that while Champion may not be the cheapest provider out there, they seem to be a reliable and trustworthy operation.  

Anthony J. from Frisco
April 7th, 2013

Bounce Energy - My opinion after 5 months, Great!

(4.4 / 5)

  I have used bounce energy for a little over 5 months now and I have been recommending them to friends and family. Customer service can be busy by phone, I called once because I had questions about the refer a friend credits. I've earned a few hundred dollars by referring friends. No one has been angry with me, yet. So hopefully it will stay all positive. I've got a great rate and enjoy earning prizes and whatnot. They have a great website and provide weekly updates on your bill and you can always log in and see how much electricity you are using.
 

Chad Bowers from Frisco
September 4th, 2013

Easiest customer to get is the one you have...

(4.2 / 5)

  and this one is changing. I think I've been with Gexa for about 18 months. Originally signed up on a good promotional plan and then renewed at rates similar to that plan. Have been getting emails urging me to "buy now" even though my term wasn't up for 3 or 4 months before I started getting the renewal email blasts. Their rate increase was about 23%. Moving to another provider, my rate will increase -- but only about 5%. I'm not sure but I think we have the Texas legislators to thank for the Power to Choose and an easy to use website to compare rates. I have overpaid my electric bill by hundreds of dollars. I'll be back on here if I don't get a prompt refund of that overpayment. As far as service, it's been flawless (except for Oncor's outages every now and then). Haven't had to deal with customer service. Soooo -- if you can get a good rate from Gexa, I would go for it. I can't so I'm switchin' (but it won't be to TXU who shafted us all on rates for years). 

Dan from Frisco
May 21st, 2013

1899372 Use this code, get a discount! Good company!

(4 / 5)

  Good company easy to use! Online billing means I'm never late! Decent prices and no lies so far. 

Frank from Frisco
May 24th, 2014

Pleased until new base fee & usage minimum

(3.4 / 5)

  We are seniors who were taught to conserve natural resources as children and, consequently, are very careful with our electicity usage. Since we rarely go over 500 kWh per month, we had to pay the $4.95 base charge at least 9 months of the year and now they have raised both the minimum usage and the base charge. Really. People who conserve are punished? That just does not make sense whatsoever. In a logical world, people should be charged more for wasting it. Fortunately, I have found a company that charges everyone the same amount per kWh and NO base charge. I can live with that. Since my account is drafted each month, it is not as if I cost them any more than anyone else. 

Marilyn Zaruba from Frisco
June 7th, 2013

Poor Bill Processing / Customer Service

(2 / 5)

  Just transferred to Discount Power. Process was easy, but it took a while to get my first statement. First payment made from online banking on 9/22; due date was 9/29. Discount Power is not capable of electronic payments, so credit union sent a paper check - no different than how other non-electronic accounts are handled. Received disconnect notice on 10/2 BY EMAIL. Called Discount's customer service, who stated that they only email notices. She was very terse, bordering on rude. Said to give it a few more days to allow the payment to post. Credit union verified that the check was sent, but that the check was never cashed or returned. Received a mail notice of power disconnect on 10/5. Again contacted customer service, and again got a person who obviously would rather be doing something else. The check still had not been posted, so I ended up paying by credit card over the phone. She - like the previous agent - stated that Discount Power recommends to not use online banking, and that it could take up to 12 days for them to post a paper check. They tried everything to get me to add my checking account or credit card information to the Discount Power customer portal for my account, but after this first experience right out of the box, I do not trust them, and do not want them in charge of my account information. If I continue to have payment issues with this company, I will file with the PUC, and have my account nullified and move my business elsewhere, to a company who has some idea of what customer service should be. I fear that Discount Power's statement process does not allow time for manual check payment by the due date, thereby ensuring that they can charge additional late fees to customers. 

Customer from Frisco
October 6th, 2017

Dont be tricked! Frontier deceives and has horrible customer service

(1.8 / 5)

  I recently switched to frontier via an online energy comparison company. When speaking with the rep he seemed knowledgeable of my needs for the best choice of plan. The next day after reviewing the plan more carefully I realized it was not for us. The rep told me I had 3 business days to cancel. When I called frontier the next day to cancel they said I could not cancel because this was a new home move in. I explained that I have lived in the same home for nearly 7 years and this was not a new move in. They said they could not switch me back or I would be charged a $250 cancellation fee. I pressed that this was not what the rep told me on the phone. They then said they would have to review the phone tapes from my initial conversation with the rep and it would take several days. Can you believe this? Obviously they are insinuating that I am lying about the rep telling me I have a 3 day cancellation period. What happened to customer service? They have zero! The original rep also told me incorrect information such as it being a $200 cancellation fee after 3 days not $250 and the kw usage was different then what he quoted. Run from this company! They also said if I tried to cancel before it was resolved my power would be turned off because they cant or won't cancel the order and send me back with my previous energy company.  

Kelli from Frisco
March 14th, 2018

Bad customer service

(1.8 / 5)

  Bad experience regarding the offers. Had to call multiple times to receive the credit that was offered. Customer reps don't understand te offers and give incorrect information 

Frisco from Frisco
June 20th, 2017

Terrible online experience

(1.8 / 5)

  I was with Cirro Energy for nearly 10 years. On year 8, the credit card that was assigned to the account had been stolen so i had to set up auto billing with another card. I tried to do so repeatedly online. I would get confirmation that it was all set up and "good to go" and then a month and a half later, I would get a late notice fee. Then when i tried to pay online each month, it kept making me pay late fees even when i wasn't late. I asked multiple customer service reps for help, but the answer was always no. I switched companies because of the difficulty I had with Cirro's online auto pay system. Ridiculous! 

Lori from Frisco
May 3rd, 2016

Not an Honest Company

(1.6 / 5)

  Before ordering service with this company, I did a lot of research. I come from a
state with one utility company, so having options was new to me.

After a few days of researching, I decided on TXU. The offer was for the Texas
12 plan, locking me into a rate for one year. It also included a $75 rebate. After
a month or so, I called in to check on the rebate. I was informed that a coupon
that I had to register came in a welcome pack that I never got. And the coupon
was for a $25 rebate not $75. This is NOT what I signed up for. So now, not only
will I not get the $75 due me.... I won't get the $25 either, as I never got a
welcome pack. They won't even re-send it to me.

I am now looking for another energy company. Dishonestly is not exceptable!!! I
do not recommend TXU and I can wait to cancel my service. 

Traci P. from Frisco
November 1st, 2011

Bounce Energy misleading promotions and horrible customer service

(1.4 / 5)

  I started using Bounce Energy is April 2013, I enjoyed logging in to their online site, When I received the 3rd bill I noticed that it said I had not selected an award program. I called to ask about getting my desired reward program. The first day I had no luck. Longer than normal call volume. Their web site said wait time was around 4 minutes, but for me after a much longer time it hung up on me, and the 2nd and 3rd calls were aborted after exceeding my patience. The next day I called and spoke with Denisha at Corporate, she claimed to be a supervisor of customer service.

I told her my situation and she said that Bounce Energy can see every email that I have received and they can see which ones I've opened. She then said that I never received a confirmation about the reward program, so there was nothing they could do for me, but sign my up for this day forward, losing my credit up to that time.

First, I was shocked at her/their reaction to this request. I rewards program such as theirs is usually used by companies to promote loyalty, to promote timely payment.

After asking to speak to someone above her, and arguing my point, I was told they would do me the favor of giving me my credit on the program.

After this, I logged on and noticed on their website, I was still not enrolled in any savings program.

I think this company has a beautiful look, website, but their heart just isn't in it for true customer service. From my phone experiences with them, I don't think they understand what that is.

 

Chad Bowers from Frisco
August 1st, 2013

Frontier Must be in financial Trouble

(1 / 5)

  Got a bill today for more than double my usual bill. Apparently, I fell off my guaranteed period and they charged me .21 per KW. I have been with them for several years and was happy. I would always get more than one reminder to sign back up. I don't remember receiving anything in last six months. Upon calling, they would not negotiate in any way to get relief from this ridiculous bill even if I sign a new contract. .21 is abusive even on a variable contract. I have to assume they are taking customers for whatever they can while the doors are still open because they certainly don't value the ones they have. Or in my case, used to have. 

Disappointed in Corporate America from Frisco
June 20th, 2018

Updated: 12-17-2018
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