Home > Galveston Electricity Rates


This graph shows the lowest  rates for Galveston
Rates as of 12/3/2018




Rate Plan / Provider Term

/ kWh
@ 1,000 kWh / month
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4Change Energy

Generous Saver 12
12 months

/ kWh
@ 1,000 kWh / month
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Champion Energy Services

Champ Saver-12
12 months

/ kWh
@ 1,000 kWh / month
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Green Mountain Energy

Pollution Free e-Plus 12
12 months




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Reviews from Galveston:


Great company

(5 / 5)

  Easy to access and add money  

Brenda from Galveston
October 22nd, 2018

Happy customer

(5 / 5)

  Fast easy and the prices are decent but could be better 

Prsfinest from Galveston
July 15th, 2018

BEST LITTLE SECRET IN TEXAS

(5 / 5)

  I have never been so pleased with any utility service provider. Lowest rates for my area. No surprises. Professionalism every time. Recommend very highly! 

HappyCustomerForever from Galveston
August 10th, 2017

4Change 4Ever

(5 / 5)

  Our bill was so low I had to call and make sure it was correct! 

Peggy from Galveston
September 17th, 2016

No Issues at all, very helpful!

(5 / 5)

  I've had Green Mountain for 14 months and I can honestly say, they were great, my bill was never above $20 a month and I ran electricity all day and night. I live in an 1100sqft house and my bill stayed low. There was only 1 outage during the 14 months from tropical storm Bill, and they had it resolved in around 4 hrs. Never had issues speaking with customer service or getting new product info. I like that they do not have automatic contract renewal. After contract expires it moves to month to month unless you renew your contract. After the contract my prices still stayed the same. Thanks for having me Green Mountain! 

Jordan from Galveston
July 4th, 2016

Great service for almost a year

(5 / 5)

  I wanted a fixed rate plan, no surprises. OurEnergy LLC has provided that to me for almost a year now. I will be renewing with them in another month or so. I signed up online, selecting eBilling and auto-pay services. I have had no issues at all and would recommend this electric provider to others who are looking for a flat-rate no nonsense provider.

 

Alan from Galveston
January 27th, 2015

Great Service

(5 / 5)

  Never had a problem with them, and they have
excellent Customer Service. I have used many
utility providers from around the country and will
only deal with them if I can. They are always
responsive to any needs I have. 

WP from Galveston
September 1st, 2011

Just as Competitive as Other Companies, Excellent Customer Service

(4.6 / 5)

  I have used several providers since the beginning of Deregulation in Texas, this company has always been just as competitive and unlike many other companies, they actually breakdown the Energy and Transmission charges. To some it may seem like a "hidden fee" but other companies just bundle it all up, I like that I can see the two seperate charges. Once I was charged a $7.95 "monthly service fee" for usage less than 1,000 kwh, because my billing dates were not a full month, their customer service representative was happy to waive that fee. Our contract is expiring soon and we will be signing up again, hopefully for a longer term as we have been extremely pleased.  

Terry G from Galveston
December 7th, 2012

Electricity Provider

(3.4 / 5)

  I "signed-up" with Gexa Energy. They contacted my previous "electric bill sender" and made my transfer to Gexa painless and hassle free. The business transaction was as it should be. It's difficult to give a superior ratting when things happen as they should. Note; I did highly recommend. 

Gary Robinson from Galveston
May 15th, 2018

DEPOSIT REFUND

(3 / 5)

  PAYLESS POWER HAS TO BE THE MOST UNORGANIZED COMPANY IN THE TEXAS AREA. I USED THEIR SERVICE SINCE AUG 2011 UNTIL SEPT 2014. I HAVE BEEN CALLING, AS THEY TELL ME TO DO SO, EVERY FEW DAYS TO CHECK ON MY DEPOSIT REFUND. THERE IS NOT ONE SINGLE PERSON IN THE ENTIRE CUSTOMER CARE CENTER THAT CAN GIVE ME AN ANSWER AS TO WHEN I WILL RECEIVE NOR HOW MUCH MY DEPOSIT WILL BE. TODAY IS 9/29/14. THERE SHOULD BE SOME KIND OF 7 - 10 DAY POLICY, AS THEY REQUIRE OF THEIR "VALUED" CUSTOMERS TO GET THEIR STUFF TOGETHER AND GIVE THE SO CALLED "VALUED" CUSTOMERS AN ANSWER. THE ANSWER WAS CALL BACK ON FRIDAY, 10/3/14. I AM EXTREMELY DISSATISFIED AND WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE.  

ANNABELL PIKE from GALVESTON TEXAS 77554
September 29th, 2014

Nonexistant customer service

(2.2 / 5)

  Tried to call cust service....No one answers the phone. Left a message for a call back and got a salesman. Just an endless loop of machine generated prompts... 

Timothy Geron from Galveston
July 24th, 2012

horrible online portal

(2 / 5)

  TriEagle Energy has horrible online features, the online simply does not work. It says account number and email are incorrect when i obviously have the emails with BOTH in front of me. I'm convinced it's purposefully flawed so customers can't pay online and are more prone to late fees. There is no way to fix it but to call them, which is a great show of their customer service. All i want to do is pay my bill online and it provides more problems than ANY other service i have. I will not renew my contract with a company that has such poor online services. 

Rana1 from Galveston
March 25th, 2014

Awful

(1.8 / 5)

  Just paid a $443.17 bill for heating a 1500 square home in Galveston. This was for January. Yes, the house is well insulated. Do NOT try to work with this company. You can't even pay them through your bank when paying other bills. 

Clara from Galveston
February 11th, 2018

Not exactly good customer service

(1.8 / 5)

  Really didn't have anything to bad to say about 4Change Energy until I ended my account due to moving. Ended my service on 10/24/15 and was supposed to see my returned deposit back at some point. Called today on 12/4/15 and was told they would START processing that return and it would be mailed in 6 weeks. No explanation was provided for why they didn't start processing the return when I ended my service. Seems like they just hold on to those deposits hoping customers will forget about it. For that reason I will try a different electricity provider next time. Customer service should be standard throughout the entire service process. 

Brett from Galveston
December 4th, 2015

direct thievery

(1.8 / 5)

  I moved one block over and switching electricity has left me and my kids in the dark. I have a 41.00 dollar balance but I've been given the run around lied to and told that the floor supervisers don't have supervisers don't have supervisers. They are holding on to my 41.00 dollars and have cut off my lights because supposedly my balance is too low. Well if they would give me my balance from before my move that is being tied up with "unfortunately I cannot help you'd" I would have a higher balance. This company has blatantly robbed me! Who can help me with this. I have called direct energy and center point and Texas electric commission. And here I am with no power although this company has my unspent money.  

olivia from Galveston
June 10th, 2014

Poor Service

(1.4 / 5)

  Brother in law got the worst service cause they don't know what their doing he's been waiting for two days for his electricity to turn on and nothing yet has happened they don't keep their word that's sad  

Obet Enamorado from Galveston
February 9th, 2018

Busted

(1.4 / 5)

  I had my electricity off all day yesterday, according to my activity and how much it cost, it was the same as previous days. They say they give you ten dollars to sign up which translates as we are going to actually keep ten dollars of your money and you cant touch. 

Can I just find honesty. from Galveston
October 17th, 2017

Failure to communicate and disconnection 2 weeks after due date

(1.4 / 5)

  After having been a customer for over a year, and using the autopay option, I was not notified that the autopay had any issues. When I called in to Bounce, the girl could not even tell me what was wrong with the Autopay. In spite of the fact that I had also selected paperless billing, I received no email telling me that I was going to be disconnected until the minute that I was disconnected....which I should mention was 2 weeks after the due date - and the previous month was paid - not dilinquent. The customer service agent told me that they mail the disconnect notice - not email....although they do email you a notice at the same time that it is being disconnected. I received all other emails telling me that my December bill could be viewed - with no indication that there was any problem with the service. I also received a the regular usage summary. But NO disconnect notice. This is ludicrous. I should also mention that this occurred the day before the Thanksgiving break. I am told that it may be 24 hours before it is turned back on. 2 things: 1) It is ridiculous for them to have a policy to disconnect 2 weeks after due date, and 2) it is absurd that if you select paperless billing, that they do not send a disconnect notice until the exact day of disconnection - in my case it came through immediately as the power went off. It is worth it to me to pay the fee for canceling my contract and go with a different company, and continue to divert all of my contacts to alternate energy carriers. 

Suzanne from Galveston
November 22nd, 2016

Never again!

(1.4 / 5)

  We had a HORRIBLE experience with Reliant in 2009. We are a military family, and moved to Galveston for 1 year while my husband attended a program at UTMB. This was the first time ever living in TX, and I was unfamiliar with the various companies and plans. Halfway through our first year, I realized we were paying WAY more than most other companies charged, so I called Reliant to see if they would reduce the rate to be more in line with the others. They flat out refused, so I switched to another provider. Reliant retaliated by charging us a $295 penalty fee for canceling! I called several times to get them to reduce the penalty fee, as it was too excessive. They were totally unwilling to negotiate, and sent a collection agency after us. We refused to pay the penalty; it took nearly 2 years to get the collection agency off our backs. 

Deborah S. from Galveston
January 20th, 2013

Stay away from stream Energy

(1.4 / 5)

  Service was great before we moved to Galveston. 3 weeks before moving to Galveston I called for service to be connected at my new house so we can get everything working before we moved into our new home. 1 week before moving I called to double check everything was good to go, and the customer service rep told me everything was ready to go, and there would be a $50 connection fee, which I agreed too. Since we were moving in from out of town we arrived at our new home on a Friday morning at 8am. There was no power, and I look at the breaker box outside to find out there wasn't even a meter installed.

I then call Stream Energy to ask what's going on, and they tell me to call Center Point Energy because Center Point was supposed to install the meter, and it is out of there control. I then call Center Point and they tell me they had sent out a technician 2 1/2 weeks ago, and he flagged the installation because the electrical permit had expired, and that they had sent out a fax and an email to Stream Energy, for Stream Energy to notify us about the situation since electrical permits only take 1-3 days to get. I then asked if I can get a copy of the fax and email and they gladly sent it to me.

I call Stream Energy back to complain and tell them about the situation, and the Customer Service rep told me that Center Point is lying about the whole thing, and they never received anything. I then explained to the Rep that I had the email and the fax number with confirmation that the fax was sent, and even gave him there fax number which matched the fax number on the invoice Center Point sent to me. He then got upset and told me there is nothing they can do, and they can not submit another workorder until Monday morning.

I then explained to the rep that we were moving from out of town and had no where to go, so to please make something happen. He then transferred to a manager which took about 30 minutes to get a hold of. I pleaded my case with the manager, and told him my living situation for the moment, he then told me they can't do anything about it because it is to late in the afternoon, and they are not opened on the weekends, and that he would have to file another work order to get the electricity turned on which would take 1-3 days beggining Monday.

We then got into a shouting discussion, and I told him I had an infant in the house, and my nearest relative was over 300 miles away (which is true). I also pleaded with him to please help me get something done, and he then told to me to light candles inside the house for light since we still had water, or to take my family to a homeless shelter until this matter gets resolved since there is nothing he can do until Monday. Being that it's sumemr time, and it the temperature was pushing the high 90's, I then got really irate with him, and told him I was going to report him and his company since I had everything in documentation, and was recording the phone call. He then told me to call Center Point and see if there is anything they can do about it.

I then call Center Point to see if there is anything they can do, and explained the situation. They told me if I can get an electrical permit from the City of Galveston that they will do what is known as a "work-around order", and have me set up Friday night latest Saturday morning since I have an infant, but that Strean Energy must submit the "work-around" order. I get to the City of Galveston before they close and explain the situation, and they make an exception to get me the permit and hand it to me right then and there.

I called Center Point back and they were to go install the meter, but all they needed was the "work-around order" from Stream Energy. I then call Stream Energy back and tell them to please send it, and the Customer Service rep tells me they can not do the order because it is to late in the day. I explained to them that Center Point would make the exception if they sent the order right now, and the rep kept giving me the run around. He then transferred to a manager, and the manager told me he would do the order for to finally stop me from calling. I kept calling Center Point to make they got it and they never received it.

Being that it was getting late in the day, the rep at Center Point apologized for the inconvenience and told me since they hadn't received the order there was nothing that could be done that night. I called Stream Energy once again to ask them if they really sent it, and the manager told me it was sent but Center Point would not get it until the morning, and then gave me a order confirmation number. I then had to get an hotel room for the night, and being that it was the weekend in Galveston the cheapest I could find was $179 a night.

I called Center Point the next day and gave them the confirmation number to the order, and they told me they still hadn't gotten it. I then called Stream Energy again, and they told me it was sent but Center Point would not receive until Monday because they don't work on weekends. I was so frustrated at this point that I just went with it, and had to pay for 2 more nights at the hotel.

Monday rolled around and I called back, and finally got my order processed. Being that it was processed Monday morning Stream Energy then told me it would be Tuesday or Wednesday before anything would get done since orderes 48-72 hours to process. I once again told them my living situation, and they once again told me there is nothing they can do about it. Once Wednesday came around I still had no power or a meter at the house. Once again I called to be givin the run around. Stream Energy told me the work order cancelled since it was a "work-around" order, and they would have to submit a regular invoice to get my services started up. I was finally in my house that next Monday, 10 days after I was scheduled to move in, and over $900 in hotel stays!!! They could not refund me any of it, even after proving to them that it was their fault I was in this predicament to begin with.

My bill came in 1 month later, and it was a whopping $632. $107 for the meter box, $200 for 5 work orders I requested and that they never completed, $100 for 2 connection fees, and the rest was kilo-watt usage. I called Stream Energy and the manager told they would refund the fees on the next bill but to pay them right now and they will get credited. I did not agree to it, and told me the manager to please take them off right now and he agreed to it. I told him I was only paying the meter charge and the kilo-watt usage, and he told that was fine.

This month I received my new bill, and the charges were not taken off. I was given a notice stating if I didn't pay my past due I was being disconnected. I then called back and they once again told me they couldn't anything for me (surprise surprise), and that the fees were going to stick. I canceled my contract with 7 months left. I would rather pay my cancellation of $300 then stay with this type of company. I advise anyone out there to never get Stream Energy. Learn from this experience. 

Angel from Galveston
August 22nd, 2012

Updated: 12-05-2018
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