“ In today's day and age, they seem oblivious to technology, and every single person there is trapped in a box sized to house an M&M.
When you sign up for e-bill, you, do, in fact get a bill by email. You can do NOTHING with it, but you DO get the bill by email. There is NO link by which to pay your bill or schedule your bill. This, of course, would NOT matter, because when you DO go to their website to pay, or schedule, your bill, you CANNOT. Their "Wal Mart" 3rd party billing company does NOT receive the data to populate the bill until some 2-3 days AFTER you receive your notification. THEN, once you continue to check back for 2-3 days and are actually able to access your bill and schedule the payment, you must re-enter your payment information EVERY, SINGLE time.
For over a year I addressed these issues with them. "Add a link to the bill pay site in your email bill notification." We can't. "Delay the sending of the email bill notifications until AFTER the data has had time to populate your third party billing company's database." We can't. "At least retain my info so paying my bill is a simple click of the mouse?" We can't.
These may seem petty, but they are petty BOTH ways. Simple fixes to make the customer experience more pleasurable AND their cash flow more flowing. They CAN'T.
December 3rd, 2013