Home > Keller Electricity Rates


This graph shows the lowest  rates for Keller
Rates as of 12/3/2018




Rate Plan / Provider Term

/ kWh
@ 1,000 kWh / month
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4Change Energy

Generous Saver 12
12 months

/ kWh
@ 1,000 kWh / month
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Champion Energy Services

Champ Saver-12
12 months

/ kWh
@ 1,000 kWh / month
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Green Mountain Energy

Pollution Free e-Plus 12
12 months




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Reviews from Keller:


very pleased

(5 / 5)

  we have been with 4 change energy for approximately 7 months. very satisfied with the plan we are on. we also like the $20.00 credit for using over 1000 kwh per month. we recommend 4 change to all our freinds 

j ellis from Keller
December 7th, 2017

We love Champion Energy Services

(5 / 5)

  We've been with Champion Energy Services for about 6 years and they have been awesome! We were with another provider, and when we switched, we saved about $200 in the first month (we went from 14.3cents/kwh to around 9 cents/kwh, while using 4200kwh's). And, we've saved tons, every month. They have the best customer service (Rated the best by JD Power (2014) for 4 years in a row).  

Sandra Sullivan from Keller
April 19th, 2014

After almost 2 years I still look forward to my bill each month - which autopays

(4.8 / 5)

  If you pay your bills, aren't a deadbeat, and pay attention to the rules regarding renewal (which apply to all REPs) you shouldn't have any issues with Cirro. I've been a customer since January of 2010 at which time I switched from TXU and couldn't be happier. I've never had any billing issues and Cirro offers many payment options which I finally opted for the auto billing on my credit card. I've used the website numerous times without any issues and it is well orgranized and realiable. If you don't pay your bills in a timely manner there will be fees and penalties just like any other REP. For responsible customers I have no hesitation in recommending Cirro. 

C from Keller
September 12th, 2012

Overall Good Company

(4.2 / 5)

  Very good customer service. The only problem we had was online bill pay. Their website sucks when it comes to paying your bill. You can't set up an account to pay from and have to reenter the info over and over again each month. After paying online you can't get a good print out of your confirmation. Other then this we had no other problems and overall they are a good company to do business with. We would consider using them again. 

Brad A Schofield from Keller
July 2nd, 2014

mine

(3 / 5)

  did ok they lost one payment for a week or two 

michael ferguson from Keller Tx Usa
December 28th, 2010

Would NOT Recommend-Horrible Customer Service

(2 / 5)

  My problem is with billing and customer service. When you need to talk to someone, do you want to hold for an hour. If you do, this might be the company for you. We use online bill pay. StarTex stated that they didn't receive an electronic payment even though we had proof from Chase bank. They even went so far as to say they didn't receive electronic payments. Something is very fishy. Chase even laughed when they stated they don't take electronic payments? They asked if you could pay over the phone. When I said yes, they said they take electronic payments. When you call, you are on hold for 45 minutes or longer. If I were you, I would go with a company that is honest and you can actually get ahold of. My advice, stay far away from them. Anything we saved was spent on my time to deal with the payment issue.  

Stephany from Keller
May 30th, 2018

trying to intimidate their estblished customers

(2 / 5)

  amigo did not want to honor the program and suggested it didn't exist. I claimed it was a new home hook up and they did finally accepted the fact it did exist. they even sent me emails saying " we are sorry you are leaving amigo energy". what a bunch of uninformed ( employees? ) 

intimidation from Keller
April 19th, 2018

Would NOT Recommend-Horrible Customer Service

(2 / 5)

  My problem is with billing and customer service. When you need to talk to someone, do you want to hold for an hour. If you do, this might be the company for you. We use online bill pay. StarTex stated that they didn't receive an electronic payment even though we had proof from Chase bank. They even went so far as to say they didn't receive electronic payments. Something is very fishy. Chase even laughed when they stated they don't take electronic payments? They asked if you could pay over the phone. When I said yes, they said they take electronic payments. When you call, you are on hold for 45 minutes or longer. If I were you, I would go with a company that is honest and you can actually get ahold of. My advice, stay far away from them. Anything we saved was spent on my time to deal with the payment issue.  

Stephany from Keller
March 13th, 2014

The worst ever

(1.4 / 5)

  I had been a customer for GME for over 4 years & we recently moved and was told they serviced our area and signed up for a new plan had the date set to switch over to our new house. New owner contacted me to advise my account was closed? Called GME (3rd time) and they then informed me that they dont service our new house-thankfully we could get same day service with the new provider. To add insult to injury they called 5 days later to see if I had received my final bill & would be able to pay for it? Deceived by 2 different representatives and they gave the new owner the run around-bad news for GME new owner is a local real estate agent for a large firm. Sure GME wont get any recommendations from her or her firm.  

Dont Choose GME from Keller
September 12th, 2018

Incompetence and awful communicators

(1.4 / 5)

  I've been a Stream customer for only a month and a half and already I'm ready to switch. I called to setup my account the week before we moved into our new house and, although I could hardly understand the rep I spoke with on the phone and had to have him repeat everything, everything appeared to be setup correct for our move. The day we moved in, the power was off. I had to escalate to a supervisor to get it turned back on in the next 12 hours. Secondly, they botched my name, both first and last, even though I clearly spelled it for them on the phone and udpated it on their website. English is a challenge to each of the 5+ reps I've spoken with in the past month. My first bill had a $250 penalty for early termination - AND I HAD ONLY BEEN A CUSTOMER FOR 1 MONTH! Another phone call and that was credited but what a waste of my time. Today, I received an urgent email saying they've been trying to get a hold of me because my contract expired and I need to go lock in a new rate... Really? And I had committed to a 1 year contract with fixed rate. Oh, well, if that's expired after just 1 month, so be it. If they can't keep track of my contract and can't understand me when I call them on the phone, I'm switching to another company who is just a bit more competent.  

David from Keller
August 16th, 2012

Knowledge is power

(1.4 / 5)

  I'm a former Ignite Associate and have worked for another electric company as well. Stream's customer service is very poor! Their rates are never the lowest. Educate yourself about de-regulation - Stream only bills you, someone else is actually providing the electricity! They are called the "poles and wires" provider and that is who you call when the power goes off. In my area, it is Oncor. Check terms of service to see if there is a monthly customer charge. Sometimes, even with that charge, they still might be the lowest. Since customer service and correct billing is the only thing they do - Stream does not merit your business!! 

Lucy Wood from Keller
February 4th, 2010

A bit misleading.

(1 / 5)

  A StarTex representative came knocking on my door with a story about a rate adjustment from Oncor to which I was entitled - I think that is what he meant. He spoke quickly and what he did say was not clear. As I asked him who and what StarTex was he replied "I'm not selling you anything." Clearly untrue. At that point I closed the door. 

George from Keller
May 30th, 2018

A bit misleading.

(1 / 5)

  A StarTex representative came knocking on my door with a story about a rate adjustment from Oncor to which I was entitled - I think that is what he meant. He spoke quickly and what he did say was not clear. As I asked him who and what StarTex was he replied "I'm not selling you anything." Clearly untrue. At that point I closed the door. 

George from Keller
June 16th, 2017

Nobody ever answers the phone!!!

(1 / 5)

  Everytime I call the so called customer service number, I wait on hold forever!! One time I used the option to leave a number and they would call me back when an agent was available, well they never called back! I pay a lot of money for their so called low rates and they should at least answer the phone!! Horrible customer service!!! Don't use this company, they don't care about the people trapped in their contracts. 

V from Keller
June 13th, 2014

AVOID THIS COMPANY AT ALL COSTS!!!!!!!!!!!!!!!!!!!

(1 / 5)

  This nice young man came to my door claimed he was trying to help lower our electric bill. He said after reviewing a past bill said we were on a month to month with our current company and with a quick check he would see if we were eligible. I explained I would need to consult my husband before any decision was made. He said no problem just answer yes to the first question, tell them you want English information, than they will send you an information packet to review and than you both can decide if this is right for you. I agreed but soon after I spoke with my husband and learned we were under contract with our current provider. I redialed the number Entrusts verification people had called me from and told the operator we were under contract and therefore not interested in their program. Much to my surprise she told me we had already been listed as a sale and an account had been opened!!! She went on to say the switch between companies was scheduled to take in the morning! I tried to correct her but she was no help. She said she could do nothing and I would have to take the matter up during business hours with their customer service dept. since we were now their customers!!!
WARNING TO ALL AVOID THIS COMPANY LIKE THE PLAGUE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 

Lara E. from Keller
August 28th, 2013

Horrible Customer Service

(1 / 5)

  I switched from Ambit due to their horrible customer service, the purposely confusing bills, and their blatant theft. They doubled my rate and forced me to pay a $125 deposit because I was late. I understand that they are a business, however if I send you $400 and still have a balance of $37 do not disconnect me, and then force me to pay all of the increases. Their representatives are disgusting, the supervisors are even worse. I spoke with one, and then asked to speak to her supervisor she stated that she did not have one. I asked if she owned the company and she said yes and hung up. Whatever you do, DO NOT USE THIS COMPANY.  

Autumn from Keller
March 13th, 2013

DONT USE

(0.6 / 5)

  DONT CONTRACT THROUGH THEM! BAD CUSTOMER SERVICE and in my mind fraudulent. We were closing on a house on Thursday May 26th. MOve in May 27th. I called monday afternoon to set up service. The rep talked me into setting up service on thursday the 26th because they have until midnight to turn on power. I wanted to make sure that we had power on day of move in and she said she couldnt guarentee unless I scheduled for the day before. So I did. Our closing date got pushed out as of wednesday evening to Tuesday May 31st. I immidiately called them to reschedule turn on and they said that they could not reschedule, I spoke to multiple people including a Manager named Carlos. They said that I would be billed for set up, and for 48 hours of use before shut off. I explained to them that the sellers will still be living in this house. They basically said that wasnt their problem. So now I am paying for turn on, the sellers electric bill for 48 hours and then the sellers will have to call and have their electric turned back on for 48 hours before they move out. They did not care that I refused to sign a new contract with a new set up date. I will make sure that everyone I know and my realtor knows to not use this company. Their are other companies thay are comparable. 

Michelle from Keller
May 26th, 2016

Referral ID: CSULLIVAN16117

(0 / 5)

  I've been with Champion for about 4 1/2 years, now, and I have never experienced a problem. I was with Reliant before, and my first month (August 2008) with Champion, I saved almost $200 over Reliant's rate, and I have been saving ever since!

Champion has a referral program, where they will give you $25 off of your first bill, if you enter a referral ID, when you sign up.

I highly recommend Champion, to enjoy savings month after month and year after year. 

C Sullivan from Keller
March 11th, 2013

Thank you reviewers

(0 / 5)

  I will not be calling Reach based on the reviews. Their rates looked to good to be true. Apparently they are based on the reviews.  

Mike Mallery from Keller
February 16th, 2013

Updated: 12-05-2018
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