“ I signed up online from the 'power to choose' website. Enrolled in a paperless billing, auto pay 6 month contract for 11.4 cents/kwh, and got an email confirming my turn on date. Well, we get to the house with trailers of furniture, etc and are moving in and we have no electricity. I call and they cannot help. They scheduled my turn on for 7/3, and no one is in the office, "holiday", they said. I have no electricity and loads of things and people needing some refuge. Terrible experience and lack of communicaiton.
I get my first bill for 4 days of service and have to pay a minimum usage fee. I understand. You just can't use that much electricity in 4 days. My second bill comes and I am WAAAY overcharged. I finally get a hold of someone and they told me I was not on a contract, I was paying month-to-month at the going rate. All the confirmation emails I got apparently meant nothing. They said they can apply a bill credit to my first bill, the one that used 220 kwh, not the 2nd one that used 2260 kwh.
I am done with them. Switched yesterday. ”
August 13th, 2015