“ I was very disappointed to receive our July 5, 2018 bill. We went from paying .21 cents per kw to .26 cents per kw. That does not look like much, but it is a little more than half of what we were paying. When I called and spoke with Melvin in customer service, he said it was because we had not had a contract with them for five years and that President Trump had changed the bill with increasing rates. I did my research and found that President Trump had not done any such action. Then there was the issue that he said we had not had a contract within five years. I questioned as to why after five years of never receiving an email or phone call from them they would randomly increase the rate without warning. He said that they had sent out a letter, which we never received.
I asked Melvin if they could adjust the bill back to our rate of .21cents per kw and he said no. He could do that on the next bills if we signed a new contract.
Unfortunately, they lost my business for two reasons. One, the false statement about President Trump increasing the rates, and two, the fact that they were not willing to work with a long standing customer.
I have shopped around for better rates and have gone with a local company that gave me a fixed rate of .10 cents per kw. FOLKS, SHOP YOUR RATES. ”
— Wendy G.
July 9th, 2018