Home > Merit Electricity Rates


This graph shows the lowest  rates for Merit
Rates as of 12/3/2018




Rate Plan / Provider Term

/ kWh
@ 1,000 kWh / month
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4Change Energy

Generous Saver 12
12 months

/ kWh
@ 1,000 kWh / month
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Champion Energy Services

Champ Saver-12
12 months

/ kWh
@ 1,000 kWh / month
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Green Mountain Energy

Pollution Free e-Plus 12
12 months




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Reviews from Merit:


Oscar in Customer Service - Excellent Service

(5 / 5)

  The young man that waited on me today was very professional, friendly, knowledgeable and a big asset
For your company. Its employees like Oscar that promote your business. If you give merit raises or just
A plain raises he deserves one. Im sure he is the same with every customer. Thank you 

Helen Perry from Lovelady
December 14th, 2017

Customer Service is terrible

(1.6 / 5)

  I was on the phone for 33 minutes for them to explain why I got a late notice. They had applied it to my "old"account. I could not understand the CS representative's accent and when I asked to speak to someone in the continental USA, he said he was in Florida. I doubt that sincerely! He spoke loudly over me and was terribly rude.  

Jerry from Merit
February 20th, 2018

Poor Billing and Account Management

(1.6 / 5)

  Biling cycles consistently change without proper notification. While meter reads DO change, billing cycles should not. This ultimately leading to disconnection/reconnection fees. I would NEVER reccoment this to a friend. If you travel it is not likely that you will recieve proper notification when a disconnection notice or billing issue arises, leading to returning home with no AC and a refrigerator full of rotten food. I even called to ask if they would work with me and there was nothing they are willing to do. They claim to be an accredited business from a couple of organizations, which Im not sure how that is possible unless these so-callled business organizations operate with zero merit. 

Angry/Annoyed Customer from Houston
October 28th, 2014

Worst Ever Customer Service

(1.4 / 5)

  Waited on line for 43 mins to speak to someone. Then another 35 mins to find out what had happened to the credit on my account. I could not understand anything she said. Everything had to be repeated 4/5 times. I asked where she was located and never understood her and asked if she was in the continental US and she said no. Asked for a supervisor who I still couldn't understand and he tried to say he was in Tampa Fla and I do not believe that. A call that should have taken 2-3 minutes took 1 hr 20 mins. Regardless of how good the rates are, I will not renew my contract because of their customer service.  

Jerry from Merit
January 30th, 2018

Knowledge is power

(1.4 / 5)

  I'm a former Ignite Associate and have worked for another electric company as well. Stream's customer service is very poor! Their rates are never the lowest. Educate yourself about de-regulation - Stream only bills you, someone else is actually providing the electricity! They are called the "poles and wires" provider and that is who you call when the power goes off. In my area, it is Oncor. Check terms of service to see if there is a monthly customer charge. Sometimes, even with that charge, they still might be the lowest. Since customer service and correct billing is the only thing they do - Stream does not merit your business!! 

Lucy Wood from Keller
February 4th, 2010

Updated: 12-05-2018
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