Home > North Richland Hills Electricity Rates


This graph shows the lowest  rates for North Richland Hills
Rates as of 12/10/2018




Rate Plan / Provider Term

/ kWh
@ 1,000 kWh / month
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4Change Energy

Generous Saver 12
12 months

/ kWh
@ 1,000 kWh / month
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Champion Energy Services

Champ Saver-12
12 months

/ kWh
@ 1,000 kWh / month
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Green Mountain Energy

Pollution Free e-Plus 12
12 months




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Reviews from North Richland Hills:


BEST ELECTRIC COMPANY I HAVE HAD IN MY LIFE

(5 / 5)

  MY BILL IS ALWAYS FAIR AND IF I HAVE A PROBLEM, THE STAFF AT 4 CHANGE IS ALWAYS WILLING AND QUICK TO ANSWER ANY QUESTIONS AND ALWAYS RESOLVE THE ISSUE IN A PROFESSIONAL MANNER. 

F NELSON from North Richland Hills
September 29th, 2018

Great Company & Service

(5 / 5)

  Streams website is easy to understand, customer representatives are friendly and efficient in resolving issues and their rates are low. Im a satisfied Stream Customer!
Thank you Stream! 

H. Dean from North Richland Hills
June 18th, 2018

Great Rates

(5 / 5)

  I have been with Frontier for a few years now and will continue to renew my plan with them for as long as I can because I have yet to find a company which can beat their rates! I have also experienced great follow up and resolution to a previous inquiry from their customer service team. 

Juana from North Richland Hills
December 15th, 2017

FINALLY a company that REWARDS LOYALTY by NOT RAISING YOUR RATES!!!!!!!!!!!

(5 / 5)

  Every penny counts in our household so I regularly have to shop around for the best price when my electricity contract expires. I always give my current provider the opportunity to retain me by asking them to offer me the same "SPECIAL DEAL" price that they offer NEW customers. When they tell me all the ridiculous excuses about "introductory" specials don't apply to me and they won't price match their competitors....I CHANGE PROVIDERS. I am surprised, pleased, appreciative, shocked and GRATEFUL that a company FINALLY understands how to treat their customers. I tell EVERYBODY I KNOW TO SIGN UP with 4Change Energy and will post it on social media to everybody I know. THANK YOU FOR SHOWING RESPECT TO YOUR CUSTOMERS! You have my business! 

One Very Happy Customer! from North Richland Hills
May 11th, 2017

Excellent company

(5 / 5)

  I've been with stream for 2 years and it has been a very positive experience. I have only had to call once (to change my credit card on record) and I had great customer service...and I've saved over $30 a month on my bill! 

Very happy with this company! from North Richland Hills
January 3rd, 2017

Can't believe door to door people told me the truth

(5 / 5)

  So was paying about 4 cents over what I should have with TXU (if you haven't already, SWITCH!). Had been with them nearly 20 years, found out I've been paying about a hundred dollars a month more than I should have. Got my most recent bills and it went down by a 145.82!!! Those pennies add up apparently. Would highly recommend. 

Smith from North Richland Hills
September 14th, 2013

Exceptional prices and service!

(5 / 5)

  Truly a no gimmic company. No misleading tiered rate plans, no "suprise" fees, and no BS. Top rated in customer service scores by Texas Power To Choose website. A+.  

Lee from North Richland Hills
August 22nd, 2010

Direct Energy 10 year customer

(4.6 / 5)

  I have had direct energy for a little over 10 years and have had a great experience. I have found that enrolling in online auto pay helps me to never worry about a late payment and allows me to establish good credit. The other thing that has helped is always enrolling into a plan to save on the cost per kilo. Currently I am paying .13 cents and that is outrageous but looking over the plans I could be paying .8 cents per kilowatt. I have recommended direct energy before and I will do it again. Have never had an issue in 10 years. Although I am currently checking into clean energy plans so if they do not offer that then I will change to another company if the price is right.  

Melissa from North Richland Hills
September 21st, 2015

Refreshing new approach to electric home service.

(4.6 / 5)

  This is new way to shop for electric service in Texas. You now have the choice of a fixed plan from 11 to 36 months and anywhere in between. Use there web page and check every month because it's different depending on how many months you want to lock a rate in and they have great promotions and gifts. Use promo code 1597439 to receive a 50$ dollar bill credit. They are definitely worth a look. I chose the 15 month plan at 9.6 cents per KHW and dumped Startex power were customer service has disappeared. 

Peter Asfour from North Richland Hills
April 10th, 2014

not too bad

(4.1 / 5)

  been with bounce for a year and have no complaints. reasonable and worry free since i have the auto payment option. 

don from North Richland Hills
March 28th, 2011

best company

(4 / 5)

  This electric company was easy to sign up with--they have done exactly what they advertised. Their prices have been fair and questions have been answered honestly when asked. 

frances nelson-allen from NORTH RICHLAND HILLS
April 30th, 2016

Billing

(3.2 / 5)

  Make no mistake...they are cheap. I've never had a lower electric bill, but they issue a disconnect TWO DAYS after your bill due date & it's a $10 fee plus a late fee equaling about $20 so don't pay even one day late!! 

Lori from North Richland Hills
February 4th, 2016

Auto Pay Problem

(2.6 / 5)

  I went with Startex because they had a great rate. This was my second to use them. I received my first bill and in Large Bold Red Letters it said "Do not pay, payment will be made electronically." I checked their website which confirmed that I was set up on auto pay. I get the second bill, it shows a past due balance and a late penalty fee. Again, it had the bold red statement saying "do not pay". I called the company for an explanation, after long hold time, it turned out I wasn't set up on auto pay. They said that possibly because I was a previous customer and was previously on auto pay, generated that notation. I said fine, please remove the fee and lets get me set up on auto pay. Gave my credit card info, etc. Was put on hold again. Then the very same customer service rep that I had been speaking with for over 45 minutes came back informed me that I had a past due balance and asked if I would like to go ahead and take care of that now before a disconnect notice was sent out! I was so shocked! I said, "Seriously? This is John, correct? The same guy I've been talking to for the last 45 minutes trying to get a billing error taken care of!". He said yes mam, then repeated that I had a past due balance and that I would soon be receiving a disconnect notice if I didn't take care of it! I told him that I was done with him and asked to speak to a supervisor. After another long hold time, the supervisor came on and defended John's statement saying that he was just trying to help me out! I had to give my credit card info to her to pay my "past due" balance. I'm so thankful that it was only a 3 month contract! I don't have time for this nonsense! 

Janette from North Richland Hills
May 30th, 2018

Auto Pay Problem

(2.6 / 5)

  I went with Startex because they had a great rate. This was my second to use them. I received my first bill and in Large Bold Red Letters it said "Do not pay, payment will be made electronically." I checked their website which confirmed that I was set up on auto pay. I get the second bill, it shows a past due balance and a late penalty fee. Again, it had the bold red statement saying "do not pay". I called the company for an explanation, after long hold time, it turned out I wasn't set up on auto pay. They said that possibly because I was a previous customer and was previously on auto pay, generated that notation. I said fine, please remove the fee and lets get me set up on auto pay. Gave my credit card info, etc. Was put on hold again. Then the very same customer service rep that I had been speaking with for over 45 minutes came back informed me that I had a past due balance and asked if I would like to go ahead and take care of that now before a disconnect notice was sent out! I was so shocked! I said, "Seriously? This is John, correct? The same guy I've been talking to for the last 45 minutes trying to get a billing error taken care of!". He said yes mam, then repeated that I had a past due balance and that I would soon be receiving a disconnect notice if I didn't take care of it! I told him that I was done with him and asked to speak to a supervisor. After another long hold time, the supervisor came on and defended John's statement saying that he was just trying to help me out! I had to give my credit card info to her to pay my "past due" balance. I'm so thankful that it was only a 3 month contract! I don't have time for this nonsense! 

Janette from North Richland Hills
June 11th, 2015

Great Price, Horrible Service

(2.6 / 5)

  Signed up for Frontier Utilities via Power to Choose Website. After Signup I received an email confirming the change of service. When I received my first bill I was charged an Electronic Auto Pay Opt-out Fee $5.00. The agreement does indicate that Auto Pay is required which is fine but I was not given an opportunity to sign up for Auto-Pay prior to receiving the first months bill. When I called Customer Service to sign up for Auto Pay and request a Refund of the fee the Rep would not refund the fee, was not friendly and didn't seem to care. The rep submitted a request for someone to call back within 24-48 hours to discuss the fee with a manager. Great way to start off new service. 

Mike from North Richland Hills
June 6th, 2013

Horrible Renewal Process

(2.2 / 5)

  I've been with Frontier for a few years now and absolutely love the rates however I have not been able to renew my plan causing my bill to almost triple.
The online option to renew times out on both a desktop and mobile app. I have called customer service and was on hold several times, once exceeding 40 minutes. 

Juana from North Richland Hills
December 10th, 2017

Mysteriously late arriving bill

(1.8 / 5)

  My bill arrived 8 days after their bill date but only 7 days before the bill was due. My only option was to pay the bill online and pay their 3.99 processing fee. I called customer service to find out what the problem was and was met with a not their problem attitude and told if the bill was late I would be charged a 10% late fee and it if was 15 days late, I would be served a termination notice. I assured the lady I wasnt planning to be late but was trying to figure out why it took 8 days to get their bill. No response!! I will not be renewing with them. 

Frustrated!! from North Richland Hills
October 12th, 2017

DO NOT PICK THIS COMPANY DIRECT ENERGY Auto pay does not work and they shut off service.

(1.4 / 5)

  Its 7:53 am on a Wednesday morning and Ive been on hold without power since 7:11. My account is on auto draft and there is plenty of money in the account including when the payment was supposed the go through on Jan 22, only 2 weeks ago. In fact the phone system asked if I wanted to pay with the card on file and it was approved. Why am I cut off only 2 weeks after declining payment anyway. No phone call, no letter.
Now on hold again because they cant figure out why its doing that. Meanwhile I sitting in the dark. Readers of this might assume that I didnt have the money in the account. WRONG. But if I didnt, wouldnt they call, email or send a letter? My last bill says DO NOT PAY, your bill will be auto drafted on 1-22-18.
If you like having your service cut off for no reason at 7:11 when they dont answer the phone until 8:00 then youll love this company.
 

Brad Frost from North Richland Hills
February 7th, 2018

Your bank can transfer funds BUT bounce doesn't recognise the funds for 10 days.

(1.4 / 5)

  The worlds worst, cheap rates but unethical billing. Beware of promises never kept.
Also I have been told the positive reviews are fake! BEWARE Bounce 

LJ from North Richland Hills
July 31st, 2014

Complete lack of customer service

(1.4 / 5)

  I have been trying to contact Gexa for over a week now, for no other reason than to pay my bill. I don't have my account number memorized, and I need that info to do so. Their automated phone service is broken; when you choose to be connected to a real person, it instead recycles you back to the beginning of the automated service. They do not respond to emails either; I have sent three this week alone and have yet to hear anything back. Stay away at all costs. 

Jon Adamson from North Richland Hills
April 16th, 2013

Updated: 12-17-2018
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