HOUSTON, Texas, July 31, 2017 (Newswire.com) - A day ahead of August 1 and the hottest month of the summer, Texas Electricity Ratings is announcing their latest rankings of all the major Retail Electricity Providers in the state of Texas. Number one ranked Champion Energy edged out Gexa Energy, Startex Power, Green Mountain Energy, and Direct Energy followed in that order to round out the top 5 retail electricity providers in Texas.
Champion out-scored over 40 retail electricity providers with very strong scores across multiple ratings categories, including: Basic Services, Innovation, Customer Care, Customer Communication, and Affordability.
Gexa Energy finished second in the top five with straightforward competitive pricing and outstanding customer outreach programs. StarTex Power's jump to the number three position was powered by affordability, including several straightforward low-rate plans and their customer communications. In the number four position, Green Mountain Energy's vision for green, renewable energy, plan innovation, and solar options resonated. Direct Energy's move into smart home technology, great customer communication, and social media outreach propelled them into 5th place overall. Every single electricity provider in the top five ranked well in "The Basics," which includes customer order experience, dependable billing practices, and simple, straightforward plans.
"Texas Electricity Ratings strives to bring transparency to the retail electricity market in Texas, and our rating process is designed to help consumers make an informed choice. All five of these companies represent an excellent choice and great value for consumers, and reflect the improving quality of electricity products available in deregulated markets," states Energy Ratings CEO, Karl Trollinger.
The new and improved ranking process from Texas Electricity Ratings has been a year in the making and sought to differentiate the companies in Texas by a number of factors in an evolving marketplace. For example, taking into account a company's online order experience, as well as innovative plans and products such as smart meters and home energy efficiency. Among many metrics applied, a new metric considered the existence of a mobile friendly website in the light of the increasing role of mobile-based management in our lives. Other metrics evaluated Social Media presence and engagement, customer service and call center availability, as well as customer-friendly deposit options.
Texas Electricity Ratings advocates for consumers and evaluates providers in the Texas electricity market for features and characteristics that typical energy customers may miss, such as high deposits, variable rates, incentives, "free" plans, and minimum usage plans. These new rankings are designed to help consumers find the best electricity providers to fit their individual needs, as well as educate customers about potential marketplace pitfalls.
TexasElectricityRatings.com offers daily updated information about electricity rates in Houston, Dallas, Fort Worth, Arlington, and hundreds of other cities in Texas. Since 2009, Texas Electricity Ratings has helped over 1.5 million Texans make better energy choices. TexasElectricityRatings.com is the destination web site for Texas residents and business owners to share their opinions and have a voice in the Texas Deregulated Energy market. Electricity Ratings, LLC helps people make informed buying decisions through its consumer reviews platform and is a reliable source for valuable consumer insight, advice, in-depth energy company service evaluations, and personalized recommendations. Our mission is to help consumers harness the power of information to find, compare, and buy electricity and energy services from the best providers.
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