HOUSTON, July 18, 2018 (Newswire.com) - In the middle of exceptionally hot and exceptionally busy shopping season, Texas Electricity Ratings has updated their rankings for the best retail electricity providers in the state of Texas. For the first time in the history of their rankings, five electricity companies qualified for a 5-Star rating, showing that Texans have more quality choices for electricity than ever before.
The new #1 provider in Texas is Reliant Energy. Reliant, an NRG company, is one of the largest retail electricity providers in the state of Texas. Reliant finished first, edging out Gexa Energy, TXU Energy, Payless Power, and Constellation for the top spot in our rankings. Reliant scored strongly in categories like Customer Innovation, Plans and Products, Rewards, Community Outreach and more.
For the second year in a row, Gexa Energy came in the #2 spot based on the strength of great plans at low prices and a strong motivation to work with customers to get them signed up for an electricity plan and get their power turned on quickly.
In the third position, TXU Energy is also receiving their very first 5-star rating with Texas Electricity Ratings. Much like NRG, TXU is a "big" provider that is easy to dismiss, but they do a lot of different things for Texas electricity customers. As we've watched in the last 12 months, TXU has really lowered the number of negative customer reviews, and they offer a suite of plans with plenty of smart home and environmentally friendly plans.
Payless Power comes in ranked 4th, and they also mark the first time a pre-paid electricity provider has received a 5 star ranking. Pre-paid providers are overlooked, yet provide a valuable service to the unbanked and those who cannot afford a deposit. At the end of the day, they help anyone get their electricity turned on in the same day, and their ability to communicate with customers in real time is unparalleled in the Texas electricity space.
The final 5-star provider from Texas Electricity Ratings is Constellation Energy, previously known as StarTex Power. Constellation has been serving electricity in Texas for 15 years, has an outstanding track record in Texas, and currently has some of the best and lowest cost electricity plans available in the Texas marketplace. They're a fitting recipient of a 5-star ranking.
The Texas electricity marketplace is always changing, which is why it's important that Texas Electricity Ratings updates its rankings as well as it's ranking criteria every year to make sure customers have as much information as possible while shopping for new electricity plans. Some of the changes to our evaluation process this year was the importance of mobile websites, the straightforwardness, and ease of understanding of the electricity plans offered by providers and the full communication suite offered to customers from different providers. With a marketplace that changes every year, it is important to Texas Electricity Ratings to change with it and to ensure that the things important to customers are reflected in the provider ratings.
Texas Electricity Rating advocates for consumers and evaluates providers in the Texas electricity market for features and characteristics that typical energy customers may miss, such as high deposits, variable rates, incentives, "free" plans, and minimum usage plans. These new rankings are designed to help consumers find the best electricity providers to fit their individual needs, as well as educate customers about potential marketplace pitfalls.
TexasElectricityRatings.com offers daily updated information about electricity rates in Houston, Dallas, Fort Worth, Arlington, and hundreds of other cities in Texas. Since 2009, Texas Electricity Ratings has helped over 1.5 million Texans make better energy choices. TexasElectricityRatings.com is the destination web site for Texas residents and business owners to share their opinions and have a voice in the Texas Deregulated Energy market. Electricity Ratings, LLC helps people make informed buying decisions through its consumer reviews platform and is a reliable source for valuable consumer insight, advice, in-depth energy company service evaluations, and personalized recommendations. Our mission is to help consumers harness the power of information to find, compare, and buy electricity and energy services from the best providers.
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