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This graph shows the lowest  rates for Ranger
Rates as of 12/3/2018




Rate Plan / Provider Term

/ kWh
@ 1,000 kWh / month
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4Change Energy

Generous Saver 12
12 months

/ kWh
@ 1,000 kWh / month
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Champion Energy Services

Champ Saver-12
12 months

/ kWh
@ 1,000 kWh / month
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Green Mountain Energy

Pollution Free e-Plus 12
12 months




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Reviews from Ranger:


GEXA BEWARE!!!!

(1.3 / 5)

  I used Gexa as my provider in 2008. I moved into a new home and called and canceled my service with Gexa. They continued to charge me for 8 days during August(the hottest time of the year in Texas)while the next tenant did not have to pay. I paid for a perfect strangers electricity for 8 days. After many phone calls, a Gexa representative said they would correct it. They didn't, only sending collection notices. I had to pay or risk paying huge deposits for electricity. It's unfair what Gexa did. It's probably only about $80 worth of electricity, but it the idea of paying for something I didn't use.

BEWARE OF GEXA ENERGY!!!!!!!!!!!! 

R Perry from Pearland
August 10th, 2009

Unethical! Renewal was a scam!

(1.2 / 5)

  I suppose this is how they make their money, but when I was renewing my contract with TXU I received no letter of renewal in the mail and then they called to renew with me. They told me that my current plan was being cancelled and that they were switching me to a comparable plan that would not raise my rate. The customer service representative that took care of my order did not help me understand the plan I was receiving and left boatloads of information out about what would be the new arrangement. The thing that is the most unethical and upsetting is that she didn't help me understand my options. She just told me that this plan would be the best one for me and told me why, but as I'm sure you can gather, my first bill came, and this was not the case. We like in a 650 square foot apartment and the bill amount for the last two months has been around $250 and $180. Does that sound like a "good deal" to you? I have spoken with their customer service department including various supervisors on multiple occasions and they are unwilling to budge. I now I have to pay the $150 cancellation fee to switch plans or to leave TXU. I am taking the hit because I'm paying them the $150 anyway in inflated cost. I will never be returning to TXU and you should count the cost before you consider making any kind of arrangement with them yourself. I would NEVER recommend their service to anyone I care about, or a stranger for that matter. 

Adam S from Lewisville
October 13th, 2013

Door to Door employee RUDE and Obnoxious

(1 / 5)

  Just within the past hour, I had a young man, literally beating on my door. Upon answering, he introduced himself. I immediately told him that I was not interested. (my time is precious, as I am sure his is too) He proceed to explain that he was not selling anything. Again, I told him and very politely that I was not interested, at all. He then insisted on arguing with me, why I should listen. NOW, my patience is growing thin. I asked him to leave. He stated that I was rude.
NOW, He's a stranger that showed up on my doorstep. I did NOT call and ask him to come to my house. I did not ask him to BEAT upon my front door. Short, He was not WELCOME. I had asked him to leave several times which he refused to do. All he wantred to do was argue.
I suggest that YOU Better, Train and educate your employees. They're behaviour is a direct reflection of CONSTELLATION ENERGY. He didn't leave until I closed the door.  

Rude & Obnoxious from Cleveland
October 16th, 2018

direct energy gave my account information to a stranger

(1 / 5)

  direct energy changed the phone number on my account with out my permission. they called a complete stranger and gave my account information for months. the person whom they were calling even notified them of the mistake several times and they never fixed it nor did they contact me to verify. my electricity was turned off and when i tried to have it turned back on they told me the only way was to pay a fee.
direct energy doesn't care about their customers!!!
any other company is better! 

in the dark and freezing from Dallas
August 9th, 2013

TXU Customer Service Lesson #1: DENY EVERYTHING!

(1 / 5)

  The number one lesson at TXU's customer service offices must be to deny any mistakes on TXU's part. Smart meters are perfect and never make a mistake!

I am a small business owner and have had TXU for the seven years my business has been open. I used to never think anything of electric rates and just paid the bill. Well last year TXU called and offered me a $0.09 kilowatt rate and a three year contract. It all sounded good on the phone, so I went for it. The contract started February of 2012. My electric usage may be at $0.09 a kw hour, but by the time the fees, delivery charges, and other nonsense is added in, I'm paying much more. Shame on me I guess for not fully understanding everything. I've lived with it because the early termination fee is $1400.00. Yes, fourteen-hundred, according to the rep in Dallas I spoke with.

I've lived with it, until today, when I got a $410 bill in December, and I have a natural gas furnace and water heater. The electricity charge was only $179, but the delivery charge was $206! I called and was curious to know why that after seven years of billing, my delivery charge was nearly triple what it always had been. The rep kept insisting my demand must have been higher this period, this is despite my usage being low and nothing (appliance-wise) in my business has changed. Same equipment, same lighting, same business hours. And why suddenly this month was the delivery sky high while my actual usage was low? Never got an answer as to why, until the rep told me I have a brand new smart meter that is working perfectly. I thought I had a smart meter before, so why the change out? She said that Oncor changed out meters this billing period. Now knowing that, I insisted that isn't it funny that in same billing period that I have a huge delivery charge and supposed high demand is also the same billing period they switched out my meter? The rep said she could contact Oncor to ask if the meter was working properly. She did and told me the meter is brand new and working perfectly and that's all there is to it. Pay up. I went round and round again with her... seven years of bills and this is the ONLY bill that I have had "high demand" on. Something is not right. TXU would not budge, only insisting that the meter is right, the bill is right, and I must have been using a TON of electricity (despite using only 1856 KWH this period!). Nothing has chnaged in my business. My business does not rely on large electric appliances or anything that uses a large volume of electricity. I have actually been very progressive in adopting LED and efficient fluorescent lighting over the past year, yet my bill is creeping higher every month... and now this BS about high demand!

I am sad over the fact that in March of 2013 I am going out of business due to the cost of business being more than I can handle. However, I will be so very happy to kiss TXU goodbye, without having to pay an early termination fee. Rest assured, I will never open another business account or a residential account with TXU. Thank You, TXU, for driving another AMERICAN SMALL BUSINESS owner OUT OF BUSINESS with your horrible customer service and outrageous fees.

If only TXU had decent customer service that would have even considered the possibility of a billing mistake I would feel differently about them. But the rep and manager just insisted the meter was right, I was wrong, deal with it.  

Fed-Up Consumer from Ranger
December 31st, 2012

Stay away

(0.6 / 5)

  Really bad experience, I would tell people to leave now, and if you paid a deposit, make sure you deduct it from your final bill because chances are they will take their time refunding your deposit. I was told by one representative to deduct the $175.00 that is there policy for starting service from the final bill. I followed his instructions and received letters from the billing department stating that I had a past due amount of $175.00. how is that possible? They will try and squeeze more money from you, and it seems that no one knows what he or she is talking about. Billing does one thing, and customer service tells you another I suppose. I have received several threatening letters stating that I owe money and I do not. I have always paid my bill in full for the 10 months that I was with this company. I noticed they kept changing rates and would not stand for it any longer so I switched to a different company , and already have saved about $150.00. I would not recommend to a stranger, let alone a friend. They are criminal in my opinion, and should be investigated for harassing customers, and overcharging. This is why government regulation is so necessary! 

Pamela from Grand Prairie
October 27th, 2014

The most unethical company I have ever encountered.

(0.6 / 5)

  A huge company like this can grow without using fraudulent marketing practices. My wife and I - after having been pressured at our door, in the winter, late, to show our bill, then listening to the scripted hard-sell on skyrocketing prices and the "fact" that all our neighbours were signing up for a "protected price" - will NEVER deal with them again and will at every opportunity share our views with friends, relatives and all strangers. Thumbs down on all counts. 

Chris Higgins from Toronto
August 22nd, 2009

First solicitation and second solicitation

(0.2 / 5)

  Came to door insisting they were "from the electric company" and "needed" to see my electric bill to make sure I was receiveing "all my discounts". I asked if they were from ComEd (my provider) and instead said "I'm from the electric company". I ased spicifically a second time if they were from ComEd, and this time the solicitor acted all bent out of shape and sarcastically gave the same answer and then said "I need to see your electic bill". I asked a third time "are you from ComEd... yes or no"... got "I'm from the electric company" in very very slow drawn out speach.... so I asked in the same manner of speech righ back..."Y..e..s....... o..r......n..o...... a..r..e.. y..o..u...f..r..o..m.. C..o..m..E..d...?... They finally said "No" (If they had been from ComEd they would have known what is on my bill) At this point I told them they did NOT need to see my bill and to leave. After they again said they need to see my bill I asked which part of no did they not understand. This was all taking place thru my locked storm door. It finally ended when I pulled out my cell phone and called 911 and said to the police dispatcher "There is a staranger at my front door refusing to leave wanting to see my utility bills". I learned a couple of new swear words I don't think I've heard before as they left. That was the "first one". Less than an week later another one came to my door asking the same thing. I asked if they were from ComEd and he said, "no, he was from the distributer and wanted to see if I was getting the proper 'discounts". I said "let me see your drivers license ...." he actually pulled it out and showed me. I told him thank you and he did NOT need to see anything I have in my house and to leave." He seemed a bit stunned but he did. That was less than an hour ago. They are deliberately being deceptive and should be treated as any other scam artist or thief....  

KW Rhoa from Chicago
June 29th, 2013

Star Tex is non compliant with our electric situation

(0 / 5)

  Star Tx Power has been marketing Garland TX. 80 % of our city is served by Garland Power and Light - a muni through the TMPA. This is a result of a senate bill of some years back. ST is leaving personal information on the door for all to see. I have received complaints from our neighborhood. I called ST and after several numbers and a disappointing rejection ,I did what the ST customer service manager angrily told me- ' Contact your city leaders" .I did as well as let citizen on patrol know to look for strangers .I let our neighborhood officer know also. I called ST and finessed my way to a real person in ILL. He gave me the number of a woman in TX as he understood. She has not called back all day. Customer service told me they did not go door to door. I confronted him with the fact that we have the flyers.I am heartsick that an elderly person or an ESL person could be an easy target and create a contract that they cannot use.
ST - pls fix this! We cannot sign up with you in this area. 

Lee Lutz from Garland
May 30th, 2018

Star Tex is non compliant with our electric situation

(0 / 5)

  Star Tx Power has been marketing Garland TX. 80 % of our city is served by Garland Power and Light - a muni through the TMPA. This is a result of a senate bill of some years back. ST is leaving personal information on the door for all to see. I have received complaints from our neighborhood. I called ST and after several numbers and a disappointing rejection ,I did what the ST customer service manager angrily told me- ' Contact your city leaders" .I did as well as let citizen on patrol know to look for strangers .I let our neighborhood officer know also. I called ST and finessed my way to a real person in ILL. He gave me the number of a woman in TX as he understood. She has not called back all day. Customer service told me they did not go door to door. I confronted him with the fact that we have the flyers.I am heartsick that an elderly person or an ESL person could be an easy target and create a contract that they cannot use.
ST - pls fix this! We cannot sign up with you in this area. 

Lee Lutz from Garland
August 14th, 2013

No way I'm joining now!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

(0 / 5)

  I was going to join Ambit tonight and work the business, had great enthusiasm and plans, but then I read these customer service reviews. It should not matter if someone didn't pay there bill on time or not, the customer service should be professional and courteous. I just cannot in good faith ask my friends and even strangers to sign on with soooooooooo Many customer service complaints. Sorry Ambit but you lost me, get a grip and start dealing as professionals with your customers. I can't wait to spread the news of how horrible your reviews are. 

Hill from Harker Heights
July 1st, 2013

Go Elsewhere! I AM

(0 / 5)

  I've been with First Choice Power since May of 2006. Several months ago, I had a 200 credit on my account (I like to pay in advance) they let some stranger with a past due from another company take over my utility and use MY credit without even checking to see if that person was the rightful property owner. The only way I found out was her bills started coming to my address. First Choice Power did NOTHING to help me, the rightful customer. I had to go to TexNewMex Power Company and talk with someone in person to get MY account back. Now I have wires hanging from the main drop outside and First Choice told me they would have aperson over yesterday; but today said it would take 3-5 business days to 'process' a ticket. I'm paying 12.52 pkwth and going elsewhere. 

Margaret Friend from Clifton
November 17th, 2010

Updated: 12-05-2018
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