We currently recommend electricity plans from Pulse Power, Constellation, Spark Energy, TriEagle Energy and Texans Energy

216 e Walcott

(3.8 / 5)

  Everything has been good except for really high light bill for the first month

Harold hessl from Pilot Point
September 27th, 2018

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Customer going on 3 years

(3.8 / 5)

  I've never had any problems. I like the fact that they give back.

Long time customer from Round Rock
September 19th, 2016

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Had some issues at first but all got fixed

(3.6 / 5)

  I had some issues when I first signed up, it was slightly annoying to fix but got fixed nonetheless. I also had another issue where I missed a payment because the bill came into another account that I didn't know about for the same address and auto pay wasn't enabled. This issue also got fixed with a simple message to customer service. The website could be improved. Other than those issues it's pretty straightforward, you setup your account, enable auto pay and enjoy electricity. Would recommend to a friend, and I already did.

Amer Khalaf from Houston
June 10th, 2016

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Low rates & easy

(3.6 / 5)

  Been with them for months now. My rates are much lower than with my previous electricity company and I haven't had any issues yet.

Michael from Plano
November 20th, 2013

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Get an app

(3.4 / 5)

  You should get an app so people can get there bill and pay way easier that by email

Andy from Daisetta
November 3rd, 2018

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price

(3.4 / 5)

  its ok. not really cheap

price from Houston
August 9th, 2018

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two year customer

(3.4 / 5)

  Their billing and account management has been the best I have experienced in Houston over the last 14 years. I have found their rates very competitive.

David from Houston
April 26th, 2016

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Disappointed!

(3.2 / 5)

  I'm really disappointed with the way the company behaved during hurricane season. I've been their customer for 4 plus years. During Harvey they wrote to me asking if I needed help. As I am a part time teacher I did not work for three weeks as the schools were closed. 4change were really nice and told me they'll waive off my bill for two months. I was overwhelmed with gratitude. However one month down the road I started getting two months bill and then a disconnection notice. I sent them our correspondence as reminder and they were apologetic asking me to ignore the notices. After 15 days I suddenly got a call while I was out of state telling me theyre disconnecting my services unless I make immediate payment. I was shocked. I had everything on record and sent it to them. However they kept insisting and presented me with two months bill. I was still struggling to get back on m feet and my roommate was not present and I had no choice but to make the payment immediately. Im really sad that they did this to me.

FH from Stafford
November 10th, 2017

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So far so good

(3 / 5)

  Had a few problems when I first signed up.

Hannah from Mansfield
October 31st, 2018

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Not so bad until you run into a problem!

(3 / 5)

  Weve been with 4change for almost 3 years and never had a problem with 4 change until last month. I was going to pay my payment late so I called the account manager and he told me that I could not pay it late that I jad to pay the full amount. Or my services will be disconnected. Okay, so I borrowed the money and paid it on the date of notice. Four days after I paid it I came home to no electricity. I called and the account manager toldme that it was disconnected because the late fee of 28.00 was not paid.
I was paid the 28.00 had my electric turned back on but wanted to speak to a supervisor. To let them know how I was not informed of a late fee when I paid my oringinal amount on the day of final notice or I would have paid it as well.
The account manager told me that the Supervisor was unable to speak to me at that time so I asked if one could return a phone call to me and she said yes...a week later I have yet to receive a phone call frome anyone from 4change. I was upset about my electricity being shut off but was more angry about not having 4change return my call. Just a bad situation all the way around. However, before this one incident 4change has been great to have. I will stay with them and hope that in the future they will take their customers complaints a little more serious.

Ronnie S from Pearland
October 31st, 2018

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