“ THINK 100 TIMES BEFORE HAVING ELECTRICITY FROM ABACUS ”
similar to other postings on this site. when Abacus 'left the Texas electricity market' back in Feb, they did not and have not yet sent me a $66 refund check due me for overpaying a bill.
they do not answer the phone; they do not return calls from messages; they do not acknowledge or answer e-mails. their customer service is terrible. just plain out-and-out thieves.
wherever it is that they are now located, if you ever encounter them....run far, run fast! keep all of your friends and family away from them.
“ customer service is the worst I've even seen. last night, I saw on the news that abacus is closing down. this morning I called to check. as a customer, why was I not informed? the customer service person barely gave me a response. she was quiet for a little while and then came up with....electricity is higher and they couldn't afford to pay it. therefore, they have to close. I asked what will happen to my electric. she said it will be taken over by spark energy. I can't comprehend why it was that I had to ask her all the questions. this is not the only time I've had to encounter customer service. the last few times were just as horrible. ”
We signed up in the summer so 10.2 fixed for a year was a decent rate. The bill is simple- they charge you rate*usage+tax, and nothing else. (With the exception of my first bill- we were charged for 1 day's usage and a 5$ min. usage fee.)
They allow you to pay online which is simple- but too simple. You can't view your bill online- just the amount you owe.
Most recently when I tried to use it, being 100% certain everything I entered was right, it wouldn't find my account. It had a "pay by phone" number listed on the page so I called and it went straight to a voicemail that didn't even identify itself with the company. When I looked up the number for customer service to ask about the online bill pay, the number listed was the same as the voicemail/bill pay number!
If this is the best rate you can find and don't mind having customer service comparable to a Speak N' Spell, sign up. The cancellation fee is only 100$ anyway. ”
“ My experience with Abacus has not been good. They misdeposited a payment, and eventhough I sent them a copy of the cleared check and my bank statement, and after they told me my acct would be on hold, they disconnected service anyway. Then, they still charge me late fees, do not return phone calls, and the representatives are rude when I call to check on the status of finding my payment. This has been going on over a month. I did get reconnected within a day, but I had to call the utility company to check on the connection, they wouldn't. In addition, they are now giving me false deadlines just to appease me, and then not calling. It is frustrating. The supervisor told me to go straight to her, but she doesn't answer her phone or return phone calls. So, I get to talk to an agent, who relays messages to her, but can't do anything or know the status of my account, and can't promise me that my call will be returned. I do not recommend this company. ”
Very confused billing dept. Will issue disconnect at 1 day past due. Bills not always
received before disconnect. Issued credit on disconnect and could not tell what was owed. ”
“ this is a very small provider - if you call them you just get voice mail - it's very frustrating to never be able to reach anyone. their online bill payment system is very cumbersome and outdated - it won't remember you each time you log on. they don't have automatic bill pay. there are too many other choices that have much better customer service - don't go with these guys ”