“ Tymay Florence, thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you have endured. We have attempt to contact you to further discuss your account and concerns but have been unsuccessful. Our records indicate that your daily charges while with Acacia Energy were also in the $3 a day range. Many consumers had an increase in usage from December thru February due to lower temperatures than normal. Acacia Energy has also always offered payment assistance to assist consumer when needed. We would like the opportunity to better address your concerns and are available at (855) 447-2946 when you are available to discuss. This line goes directly to our executive team. You can also email us at customerconcerns@acaciaenergy.com. ”

“ Netta, unfortunately we can't locate your account based on the name provided or the information within the comment. Could you provide us with more information or you can also call our dedicated corporate hotline at (855) 447-2946 and select option 3 for complaint resolution. Your call will be routed to either our COO or our VP of Operations. Our goal is to satisfy you, the customer and to use your feedback to improve our operations. We hope you will take the time to allow us the opportunity to rectify this issue. In general Acacia Energy has not substantially changed it rates or fees recently, in fact some many of our rates have dropped, so an increase in daily billing from $3-5 to $13 may likely be related to a large increase in daily usage. It is the summer in Texas and your daily usage may have gone up substantially. There could also be a meter issue and we can request a meter test to validate read data but we would need to speak to you to get your approval to contact your TDU for a meter test. Sincerely, Acacia Energy ”

“ Acacia Energy take any complaint or negative review very seriously. We sincerely apologize for any frustrations or issues Acacia Energy may have caused. We have attempted to reach you via your contact information. Our VP of Operations and COO have both attempted to speak to you and were not able to reach you or get a call back. If you could take the time to talk with us it will help us better understand your concerns and resolve them for you. This also allows us to improve as a company. You can call (855) 447-2946 (and press option 3) to reach our direct customer complaint line. One of executive team will respond promptly. We did thoroughly review all your account information, notes and recorded calls and were not able to find any calls with you that indicated a problem with us or our service. We also reviewed your daily billing charges and although the daily total of charges did increase it was not due to a rate increase or change on our part, it was due to an increase of usage. Most customers daily usage increases significantly in the summer (sometimes more than doubling) and this increase in usage will increase the amount you spend on daily usage. We hope this information will help you understand what occurred. Please don't hesitate to call us. Thank you for your time and business. ”

“ Thank you for your review. Its not often that happy customers take the time to issue a review. We at Acacia very much appreciate it. ”