The best review categories for Acacia Energy are their customer service, rated at 4.7 out of 5, and the order experience, rated at 4.6 of 5.
  —
Great customer service
 I've been with them for a while now and there really a great company to use.. 

More

Great customer service

 I've been with them for a while now and there really a great company to use.. 

Plans, Rates, and Promotions :

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  —
Outstanding
 I love my daily balance text, And average on used electric. 

More

Outstanding

 I love my daily balance text,
And average on used electric. 

Plans, Rates, and Promotions :

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  —
worst they are a rip off
 Worst company ever they are a rip off.My electric was 7 dollars a day with my air on 74.I was living in a 3 bedroom duplex.Now i switched back to payl... 

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worst they are a rip off

 Worst company ever they are a rip off.My electric was 7 dollars a day with my air on 74.I was living in a 3 bedroom duplex.Now i switched back to payless power and live in a 4 bedroom house and only pay almost 3 dollars a day with my air on 71 
Acacia Energy responds April 6th, 2018:
Tymay Florence, thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you have endured. We have attempt to contact you to further discuss your account and concerns but have been unsuccessful. Our records indicate that your daily charges while with Acacia Energy were also in the $3 a day range. Many consumers had an increase in usage from December thru February due to lower temperatures than normal. Acacia Energy has also always offered payment assistance to assist consumer when needed. We would like the opportunity to better address your concerns and are available at (855) 447-2946 when you are available to discuss. This line goes directly to our executive team. You can also email us at customerconcerns@acaciaenergy.com.


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Customer Review Summary

5 Star Reviews
 
61%
4 Star Reviews
 
19%
3 Star Reviews
 
3%
2 Star Reviews
 
3%
1 Star Reviews
 
13%
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  —
I really do not want it anymore
 I just hate it i have 4kids i pay over 50 a week its insane 

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I really do not want it anymore

 I just hate it i have 4kids i pay over 50 a week its insane 

Plans, Rates, and Promotions :

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Gexa Saver 12


10.7¢
per kWh @ 1,000 kWh
12
month term
more info

Gexa Saver 12




  • Best for medium size homes
  • Earn a $75 bill credit when you use more than 1,000 kwh in a month.
  • NEW ENROLLMENTS ONLY!

  • More Plans for Gexa Energy

    Plan Info
    Term Length :  12 months
    Plan Type :  Tiered Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  14.20¢
    Rate @ 1,000 kWh :  10.70¢
    Rate @ 500 kWh :  18.70¢




      —
    Great customer service every time

     Acacia Energy is the best Energy provider I have ever had. Always helping me through each situation no matter what the problem is they will see you th... 

    More

    Great customer service every time

     Acacia Energy is the best Energy provider I have ever had. Always helping me through each situation no matter what the problem is they will see you through every time No matter how much money you have or don't have in your account 

    Plans, Rates, and Promotions :

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    Billing and Account Management :

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    This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Acacia Energy

    Our analysis of Acacia Energy

      —
    Norman c
     This person was very helpful helped me out with my account 

    More

    Norman c

     This person was very helpful helped me out with my account 

    Plans, Rates, and Promotions :

    Order Experience :

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    Eagle 24


    11.0¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    Eagle 24




  • Enjoy price security for 2 full years!
  • No minimum usage charges
  • Enjoy FREE weekly usage reports and earn money through demand response opportunities with TriEagle PrimeTime!

  • More Plans for TriEagle Energy

    Plan Info
    Term Length :  24 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  10.70¢
    Rate @ 1,000 kWh :  11.00¢
    Rate @ 500 kWh :  11.50¢




    Texas Electricity Ratings

    score for Acacia Energy:


    ( 3 / 5 )
    See how ratings work
    All Providers Ranked From High To Low
      —
    acacia energy I love you
     I have been with this company awhile love the Rep's very helpful and the supervisor are wonderful 

    More

    acacia energy I love you

     I have been with this company awhile love the Rep's very helpful and the supervisor are wonderful 

    Plans, Rates, and Promotions :

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      —
    Honest electric company
     Billing is all transparent. Customer service is always very helpful and give me options to help with any issue I may have. I have been using Acacia fo... 

    More

    Honest electric company

     Billing is all transparent. Customer service is always very helpful and give me options to help with any issue I may have. I have been using Acacia for 5 years. I switched once, but switched back within 3 months. 

    Plans, Rates, and Promotions :

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    Looking for that perfect balance?

    Find the Best Electric Company
      —
    acacia energy I love you
     I have been with this company awhile love the Rep's very helpful and the supervisor are wonderful 

    More

    acacia energy I love you

     I have been with this company awhile love the Rep's very helpful and the supervisor are wonderful 

    Plans, Rates, and Promotions :

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      —
    love acacia
     Love the Rep's 

    More

    love acacia

     Love the Rep's 

    Plans, Rates, and Promotions :

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      —
    Ambrosio is awesome
     Ambrosio is awesome. He puts the bro in AmBROsio Acct #166944 

    More

    Ambrosio is awesome

     Ambrosio is awesome.
    He puts the bro in AmBROsio
    Acct #166944 

    Plans, Rates, and Promotions :

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    Find Electricity Plans in Texas:


      —
    Best Electric Company I Ever Had
     Very happy to be with this provider. 

    More

    Best Electric Company I Ever Had

     Very happy to be with this provider. 

    Plans, Rates, and Promotions :

    Order Experience :

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    Wise Buy 14


    10.8¢
    per kWh @ 1,000 kWh
    14
    month term
    more info

    Wise Buy 14




  • 14 Month Rate Protection
  • Good for larger homes
  • Convenient Auto-pay
  • Paperless Billing

  • More Plans for Pennywise Power

    Plan Info
    Term Length :  14 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  10.50¢
    Rate @ 1,000 kWh :  10.80¢
    Rate @ 500 kWh :  13.30¢




      —
    Great service

     Very nice, great customer and helpful 164048 

    More

    Great service

     Very nice, great customer and helpful



    164048 

    Plans, Rates, and Promotions :

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      —
    Love it all thanks you guys
     The offer in keeping my lights on yes 

    More

    Love it all thanks you guys

     The offer in keeping my lights on yes 

    Plans, Rates, and Promotions :

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      —
    Great service
     Very helpful 

    More

    Great service

     Very helpful 

    Plans, Rates, and Promotions :

    Order Experience :

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    Likely to Recommend :
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      —
    Great
     I was well taken care of 

    More

    Great

     I was well taken care of 

    Plans, Rates, and Promotions :

    Order Experience :

    Billing and Account Management :

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    Likely to Recommend :
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    Eagle 36


    10.7¢
    per kWh @ 1,000 kWh
    36
    month term
    more info

    Eagle 36




    Great rates regardless of your monthly electricity usage!

    More Plans for TriEagle Energy

    Plan Info
    Term Length :  36 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  10.40¢
    Rate @ 1,000 kWh :  10.70¢
    Rate @ 500 kWh :  11.20¢




      —
    Tony has good. Customer service

     Tony was able to help me start service and he was very helpful today. 

    More

    Tony has good. Customer service

     Tony was able to help me start service and he was very helpful today. 

    Plans, Rates, and Promotions :

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      —
    So far So Good
     So far I Havent Had any trouble with Acacia. I have the Free Nights Plan . My daily Usage varies but usually very Low. They alert U each time about Ur... 

    More

    So far So Good

     So far I Havent Had any trouble with Acacia. I have the Free Nights Plan . My daily Usage varies but usually very Low. They alert U each time about Ur bill which makes it easy to keep up with ..My Bill is No longer at $600 because I switched over to this energy company! Over all Im pretty satisfied!! ! Customer service rep. Was Really helpful & Nice. Thanks Ambrosio 

    Plans, Rates, and Promotions :

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      —
    Okay
     It takes forever for them to answer the phone. But the customer service representative was nice and understanding and helped me within minutes of answering 

    More

    Okay

     It takes forever for them to answer the phone. But the customer service representative was nice and understanding and helped me within minutes of answering 

    Plans, Rates, and Promotions :

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      —
    Amber bellah
     Charles did an awesome job..I'm very pleased everything was great. 

    More

    Amber bellah

     Charles did an awesome job..I'm very pleased everything was great. 

    Plans, Rates, and Promotions :

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    Champ Saver-24


    11.3¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    Champ Saver-24




  • 24 Month Fixed Rate
  • Simple, straightforward pricing
  • Our Top Rated Provider

  • More Plans for Champion Energy Services

    Plan Info
    Term Length :  24 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $250
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  11.06¢
    Rate @ 1,000 kWh :  11.34¢
    Rate @ 500 kWh :  11.88¢




      —
    Fabulous Energy

     My positive review came by the way of a most AWESOME customer representive by the name of Ambrosio! He hit all points of service with me & was able to... 

    More

    Fabulous Energy

     My positive review came by the way of a most AWESOME customer representive by the name of Ambrosio! He hit all points of service with me & was able to effectively answer all of my questions/concerns regarding my bill; plus he had a kind suggestion that helped me further my service with Acacia Energy!!! Big thank you to management that hired this man he went above and beyond... I appreciate you Mr. Ambrosio -

    Sincerely, Chaplain H. 

    Plans, Rates, and Promotions :

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    Break away from contracts
    and credit checks.

    Find Prepaid Electric Plans
      —
    Best company I have had
     When I need help they can help it's easy.not a long wait unless your impatient to just wait for them to come on.i suggest anyone and everyone to use ... 

    More

    Best company I have had

     When I need help they can help it's easy.not a long wait unless your impatient to just wait for them to come on.i suggest anyone and everyone to use this company.(163336) tell them telisa Burks sent you.Have a bless day. 

    Plans, Rates, and Promotions :

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      —
    its been good
     acacia is a reliable prepaid service they let you know exactly where u are on your account i have not had any bad experience so far. 

    More

    its been good

     acacia is a reliable prepaid service they let you know exactly where u are on your account i have not had any bad experience so far. 

    Plans, Rates, and Promotions :

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      —
    SCAMMER ALERT
     I'm charged at least $10 a day. I don't own a TV or Computer yet being that i just relocated here to start over. I have an Efficiency apartment with t... 

    More

    SCAMMER ALERT

     I'm charged at least $10 a day. I don't own a TV or Computer yet being that i just relocated here to start over. I have an Efficiency apartment with the only appliance being a refrigerator. I'm not running the central air unit because it's not cold or hot outside. I've been here for 3 days and they have got me for $50 with a disconnect set for tomorrow! I sleep during the day and only turn on my lights at 8pm to get ready for my overnight job. PLEASE DO NOT MAKE MY MISTAKE. 

    Plans, Rates, and Promotions :

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    Find Electricity Plans in Texas:


      —
    If I cold give them zero stars I would
     Do not use Tgis energy company u start off with 3-5$ a day witch isn't bad at all but they will constantly increase you account over and over !! I'm a... 

    More

    If I cold give them zero stars I would

     Do not use Tgis energy company u start off with 3-5$ a day witch isn't bad at all but they will constantly increase you account over and over !! I'm averaging 13$ a day when I'm never even home no eletric is being used at all during the day kids are at school and I'm at work we don't get home till about 8 pm every ight bath eat and go to bed around 9:30 every night I'm livid I can't afford to pay 5-600$ in a mth for electric 
    Acacia Energy responds September 11th, 2017:
    Netta, unfortunately we can't locate your account based on the name provided or the information within the comment. Could you provide us with more information or you can also call our dedicated corporate hotline at (855) 447-2946 and select option 3 for complaint resolution. Your call will be routed to either our COO or our VP of Operations. Our goal is to satisfy you, the customer and to use your feedback to improve our operations. We hope you will take the time to allow us the opportunity to rectify this issue. In general Acacia Energy has not substantially changed it rates or fees recently, in fact some many of our rates have dropped, so an increase in daily billing from $3-5 to $13 may likely be related to a large increase in daily usage. It is the summer in Texas and your daily usage may have gone up substantially. There could also be a meter issue and we can request a meter test to validate read data but we would need to speak to you to get your approval to contact your TDU for a meter test. Sincerely, Acacia Energy


    Plans, Rates, and Promotions :

    Order Experience :

    Billing and Account Management :

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    12 Month Usage Bill Credit


    9.6¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    12 Month Usage Bill Credit




  • No Base Monthly Charge!
  • Great Rates for Any Size Home!
  • Bill Credits at 1k and 2k usage!

  • More Plans for Constellation

    Plan Info
    Term Length :  12 months
    Plan Type :  nonrenewable
    Early Termination Fee :  $50
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  10.40¢
    Rate @ 1,000 kWh :  9.60¢
    Rate @ 500 kWh :  13.70¢




      —
    Good customer service is no more!!!

      

    More

    Good customer service is no more!!!

      
    Acacia Energy responds September 8th, 2017:
    Acacia Energy take any complaint or negative review very seriously. We sincerely apologize for any frustrations or issues Acacia Energy may have caused. We have attempted to reach you via your contact information. Our VP of Operations and COO have both attempted to speak to you and were not able to reach you or get a call back. If you could take the time to talk with us it will help us better understand your concerns and resolve them for you. This also allows us to improve as a company. You can call (855) 447-2946 (and press option 3) to reach our direct customer complaint line. One of executive team will respond promptly. We did thoroughly review all your account information, notes and recorded calls and were not able to find any calls with you that indicated a problem with us or our service. We also reviewed your daily billing charges and although the daily total of charges did increase it was not due to a rate increase or change on our part, it was due to an increase of usage. Most customers daily usage increases significantly in the summer (sometimes more than doubling) and this increase in usage will increase the amount you spend on daily usage. We hope this information will help you understand what occurred. Please don't hesitate to call us. Thank you for your time and business.


    Plans, Rates, and Promotions :

    Order Experience :

    Billing and Account Management :

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      —
    Love my power
     They just overall great!!! What more can I say I'm a very satisfied customer 

    More

    Love my power

     They just overall great!!! What more can I say I'm a very satisfied customer 
    Acacia Energy responds September 8th, 2017:
    Thank you for your review. Its not often that happy customers take the time to issue a review. We at Acacia very much appreciate it.


    Plans, Rates, and Promotions :

    Order Experience :

    Billing and Account Management :

    Customer Service :

    Likely to Recommend :
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      —
    Acacia energy
     Since, I've been a customer with acacia energy the service has been great. They also send texts alerts so you always know where you stand with your el... 

    More

    Acacia energy

     Since, I've been a customer with acacia energy the service has been great. They also send texts alerts so you always know where you stand with your electric service. I would recommend Acacia energy to my friends. 

    Plans, Rates, and Promotions :

    Order Experience :

    Billing and Account Management :

    Customer Service :

    Likely to Recommend :
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      —
    You Rock Acacia Energy
     I am so glad a friend recommended Acacia Energy to me. I am finally able to afford electricity without paying an arm and a leg for deposits and high ... 

    More

    You Rock Acacia Energy

     I am so glad a friend recommended Acacia Energy to me. I am finally able to afford electricity without paying an arm and a leg for deposits and high bills. I love the fact they have a deferment program that allows me up to $75 to help cover electricity if I am not able to pay. The repayment is totally affordable and is taken out once a month. Of course I have a choice of paying more or paying the deferment in full. I would definitely recommend Acacia Energy to anyone looking to switch to a company that really cares for it's customers. 

    Plans, Rates, and Promotions :

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    Green Eagle 36


    11.1¢
    per kWh @ 1,000 kWh
    36
    month term
    more info

    Green Eagle 36




  • 100% renewable
  • Includes FREE Energy Savings Kit!
  • Super low gree rate
  • Great for small, medium, and large homes!

  • More Plans for TriEagle Energy

    Plan Info
    Term Length :  36 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  10.80¢
    Rate @ 1,000 kWh :  11.10¢
    Rate @ 500 kWh :  11.60¢




      —
    Good Help

     Was there thru all Steps of Enrollment. And when there was an mishap between the City and Centerpoint. Acacia was right there . Thankyou 

    More

    Good Help

     Was there thru all Steps of Enrollment. And when there was an mishap between the City and Centerpoint. Acacia was right there . Thankyou 

    Plans, Rates, and Promotions :

    Order Experience :

    Billing and Account Management :

    Customer Service :

    Likely to Recommend :

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      —
    Great company & super helpful
     The whole process was fast and simple 

    More

    Great company & super helpful

     The whole process was fast and simple 

    Plans, Rates, and Promotions :

    Order Experience :

    Billing and Account Management :

    Customer Service :

    Likely to Recommend :
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    SMART Energy 36


    11.1¢
    per kWh @ 1,000 kWh
    36
    month term
    more info

    SMART Energy 36




  • Free Ecobee3 thermostat
  • Monthly Usage ScoreCard
  • 3 Year Price Protection
  • Great plan for any size home

  • More Plans for TriEagle Energy

    Plan Info
    Term Length :  36 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  10.80¢
    Rate @ 1,000 kWh :  11.10¢
    Rate @ 500 kWh :  11.60¢




    Updated: 06-21-2018
    Example Bill
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