If I cold give them zero stars I would
Do not use Tgis energy company u start off with 3-5$ a day witch isn't bad at all but they will constantly increase you account over and over !! I'm averaging 13$ a day when I'm never even home no eletric is being used at all during the day kids are at school and I'm at work we don't get home till about 8 pm every ight bath eat and go to bed around 9:30 every night I'm livid I can't afford to pay 5-600$ in a mth for electric ”
responds September 11th, 2017:
Netta, unfortunately we can't locate your account based on the name provided or the information within the comment. Could you provide us with more information or you can also call our dedicated corporate hotline at (855) 447-2946 and select option 3 for complaint resolution. Your call will be routed to either our COO or our VP of Operations. Our goal is to satisfy you, the customer and to use your feedback to improve our operations. We hope you will take the time to allow us the opportunity to rectify this issue.
In general Acacia Energy has not substantially changed it rates or fees recently, in fact some many of our rates have dropped, so an increase in daily billing from $3-5 to $13 may likely be related to a large increase in daily usage. It is the summer in Texas and your daily usage may have gone up substantially. There could also be a meter issue and we can request a meter test to validate read data but we would need to speak to you to get your approval to contact your TDU for a meter test.
Sincerely, Acacia Energy ”