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We currently recommend electricity plans from Constellation, Champion Energy Services and TriEagle Energy

Horrible company with no loyalty

(1 / 5)

  I was with ambit over 7 years and just couldnt take anymore. Then give cut off notice the day after its due and even tho u may pay it the very next day because their computer automatically sends disconnect out u still have a 10$ late fee. Theres no incintives anymore didnt even get to use the points that kept me there so long plus the base charges and rates keep going up. Another scam they have is when u pay the bill they charge you right then 2.50 to pay with a card debit credit etc. for electronic processing fee they say then they re charge u on your bill I get miscellaneous for the same $2.50 electronic processing fee. Cant wait until that is on the class action and will be getting so much money reimbursed. Their no hidden taxes and fees is a joke their taxes and fees is what gets it sky high. Now their customer service..: uniformed..: thank goodness I finally left and even tho my contract was up I just got a bill for 201$ for 5 days it said . Negative 1 should have been an option with them and to think I use to pay them to be a representative independent consultant for them. What a joke

Asia McGee from Tyler
August 7th, 2019

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B.S Prices/Fees

(1 / 5)

  I have been an Ambit customer since 2012. THEY HAVE PROGRESSIVELY RAN UP THE CHARGES ON MY MONTHLY BILL!! I have a ONE BEDROOM 800 something sqaure foot apartment!! THERE IS NO WAY MY LIGHTBILL SHOULD BE $219.00!! The only person here during the day IS MY DOG!! So how TF my bill progressively goes from low hundreds to TWO HUNDRED DOLLARS IN A SPAN OF TWO MONTHS!!!?!?!?! I cannot wait until my contract term is up! I WILL DEFINITELY BE CANCELING THIS SH**** A** SERVICE!! And would have already done so if i wasnt in the process of buying a home and cant have anything put on my credit!! THIS COMPANY IS THE WORST I HAVE USED!!

B. Barriere from Houston
August 7th, 2019

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Ambit Energy is the Worst Company EVER!!

(1.2 / 5)

  Three customer representatives kept me on long holds because they did not want to discuss my request for a refund. One customer representative refused to transfer me. Their fees are exuberant and their customer service is beyond poor.

Jon from Houston
August 5th, 2019

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Poor customer service

(2.2 / 5)

  Been with ambit for over 5 years, i always pay my bill on time, today is 7/31/2019 and my bill is due on 8/16/2019, i made a payment today and forgot to adjust the payment date to 8/16/2019 so i went to their website and chatted with andrea,i asked to push my payment to the correct date,she refused,said i could call my bank and stop the payment but there will be a 25.00 returned fee charged,told her you haven't received the monies as yet,no dice,refuced to help so the impression ambit left on me is that they are hungry for your money and not flexible, but i have the power to choose and as soon as this contract is over i am switching.
Goodbye ambit you have lost 1 reliable customer for your stupid inflexibility.

A mohamed from Irving
July 31st, 2019

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A Conversation

(1.8 / 5)

  You are losing a customer today - because of your unwillingness to work with a person through a difficult situation - the only way through this will cost me money - I have worked for companies such as this and know the work around. It is sad that all you seem to care about is money and not the humans that make up your customer base. I will be posting this in as many places as I can find.

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7/25/2019 9:17:53 a.m.
Welcome to Ambit Chat. Ambit Energy will never ask you to disclose personal details or non-Ambit account numbers through live chat. Please do not share personal account numbers, including credit card and social security, through live chat.

9:17:53 a.m.
Interaction transferred to Chat_TX_EN.

9:17:53 a.m.
Interaction alerting Glen.

9:17:53 a.m.
Glen has joined the conversation.

Glen
9:18:05 a.m.
Hi! This is Glen. Thank you for contacting us through Ambit Chat. How can I help you?


A5667*** | Rebecca Gates | (214) 779-****
9:19:23 a.m.
Hi Glen - I'm am Rebecca Gates - I set up a payment arrangement yesterday - went online to make my 'initial' payment of $100.00. selected the 'other amount' option - and to my amazing surprise - after I selected 'submit payment' button - the full amount was taken

9:19:49 a.m.
I called in immediately and told my tale to the customer rep

9:20:23 a.m.
was sent to the escalation dept after my request - and was told flat out that there is nothing Ambit could do because it was a 'past due' amount

9:20:27 a.m.
and I did it online...

9:21:59 a.m.
so I am pleading here trying to figure out - because now my bank account is over drawn - even though I set up a deferred payment plan with Ambit and something glitched - I am now faced with the payment getting returned, a nsf fee from my bank plus whatever returned payment fee Ambit will tack on because you can

9:23:03 a.m.
so I'm asking one more time - is there ANYTHING that Ambit can do to fix this situation?? All I wanted when I called in yesterday was for the amount of the 'overpayment' of $257.22 be refunded so I wouldn't be in this situation.

Glen
9:23:39 a.m.
Thanks for verifying your name.


9:23:47 a.m.
I understand how difficult this may be for you.


9:24:29 a.m.
If you want to cancel a transaction with check you need to contact your bank. However Ambit will apply a $25.00 rejected payment fee.


A5667*** | Rebecca Gates | (214) 779-****
9:25:09 a.m.
How is this fair??

9:25:21 a.m.
I will still have to pay a cancellation fee with my bank as well

9:25:53 a.m.
I loose money to this idiotic situation because no one on Ambit's side of things is willing to help or fix the situation

9:26:11 a.m.
seriously - do you see how messed up this is???

Glen
9:28:00 a.m.
I understand your concern Ma'am. Unfortunately those are the policies.


A5667*** | Rebecca Gates | (214) 779-****
9:29:48 a.m.
there is absolutely nothing Ambit can do to help out in this situation??? AT ALL??

9:30:02 a.m.
Except recommend I cancel this payment and incur more fees

Glen
9:30:40 a.m.
Yes Ma'am. Because we can not cancel the payment.


A5667*** | Rebecca Gates | (214) 779-****
9:31:24 a.m.
fantastic Glen - 5 stars for not being a real human and trying to work with a customer.

9:31:54 a.m.
there's obvious nothing else that I can do except sit here and wait for my lights to get shut off

9:32:14 a.m.
have a fantastic day Glen...know you and this company have ruined mine

Glen
9:32:48 a.m.
In addition to help you checking your account status, is there anything else I can assist you with?


A5667*** | Rebecca Gates | (214) 779-****
9:33:00 a.m.
no

Glen
9:33:06 a.m.
Thank you for using Ambit Chat and have a wonderful day!


9:33:08 a.m.
Agent has left the conversation

9:33:08 a.m.
You have been disconnected from the chat

Becca from Garland
July 25th, 2019

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Worse energy company Ive ever in my entire life had.

(1 / 5)

  I absolutely hate this company. If I didnt HAVE ago use it because its the only company my Apts provide I definitely WOULDNT. They have the worse customer service!!! I DO NOT RECOMMEND THIS PLACE! They shouldnt even be in business! HATE HATE HATE HATE HATE!

HateThisCompang! from Dallas
July 15th, 2019

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do not get energy with them ambit energy

(1 / 5)

  i have been on 1 year contract with them and bill is at almost 300 when i dont use energy til after 6pm to 11 tells me the times we waste more energy are from 5 am to 12 pm no one is home at that time and everything is off and from 9 pm to 5 am everyone is asleep jus use one night light for my kids room and for them thats when i mostly use energy really?? i asked if they could come check there meter because i feel im being over charged and they wanted to charge me 30$ for coming to check something that its theirs why would i wanna pay more money after i have 300 light bills for a 1400 sqft home with no one during the day 4 people living here

Ambit energy from Pflugerville
March 13th, 2019

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MISLEADING

(2.4 / 5)

  i HAVE BEEN AN AMBIT ENERGY CUSTOMER FOR YEARS AND FOR THE MOST PART THEY DO TRY TO WORK WITH YOU ( OF COURSE AT A PRICE) . RECENTLY THEY CAME UP WITH A NEW PLAN FOR FREE NIGHTS AND SOLAR DAYS. THEY ADVERTISE AN AVERAGE OF 12 CENTS PER KWH WHEN IN TRUTH IT IS 16 CENTS AND THERE IS STILL THAT PESKY ONCOR CHARGE WHICH GETS BIGGER THE MORE YOU USE ELECTRICITY. I CAN NOT UNDERSTAND WHY THEY ARE SO DECEPTIVE WITH THEIR PRICING AND HARD TO READ GRAPHS OF ENERGY USAGE, ESPECIALLY IF YOU HAVE A PLAN LIKE THAT IT SHOULD BE EASY TO READ TO COMPARE SAVINGS SO YOU CAN CHOOSE HONESTLY AND WISELY. ONCE THEY HOOK YOU THOUGH YOU ARE RAKED OVER THE COALS AND CAN NOT OPT OUT WITHOUT A HUGE PENALTY SO I ADVISE ANYONE LOOKING TO CONSIDER EVERY OPTION INCLUDING THE PROVIDER.

ROY from Fort Worth
October 31st, 2018

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Switched because of fees

(1.8 / 5)

  I moved apartments and set up with ambit at my new apartment. I was told my recurring payments were going to continue but they didnt and after no bill pay they shut my power off. Not a big deal, but when I went to have it turned back on they charge: $40 reconnect fee, $20 disconnect fee, and made me add a $125 deposit. I explained the situation and that I had never missed a payment and it was a mistake but that meant nothing and they still demanded payment of all. I threatened to switch service and they just warned there would be $199 early termination fee to which I agreed and paid because I refuse to give a company like that my business. Highly recommend green mountain.

Tanner from Irving
October 30th, 2018

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Late fees and delivery charges

(2.6 / 5)

  I do not appreciate getting a late fee for being less than 24 hours late on paying bill. $10.00 is robbery when you are paying basically on time. I also have noticed lately that whatever my light usage is I am paying half that amount in delivery charges... so for a $60.00 usage add $27.00 in delivery fee then and taxes....it is ridiculous....

Rosemarie S. from Killeen
October 30th, 2018

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I thought I was making a smart decision...

(1.6 / 5)

  When I switched to ambit I thought I was making a smart decision. I was with TXU for years prior and was convinced of Ambit's cheaper rates. Upon doing my research, Ambit wasn't cheaper than TXU, but I decided to go with the free nights plan. It turned out to be a horrible mistake. My bill ended up being much higher than TXU. Calling customer service isn't easy, it takes at least an hour to get to somebody. And my password never worked, no matter how many times I changed it.

Sonya from Channelview
October 23rd, 2018

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They say they offer A/C heat sheild coverage but I havent gotten it after 4 mos or more

(1.6 / 5)

  They need to get rid of this coverage and stop advertising for this because they cant enroll you. CS has no answers. This is bad CS

Nikki Wallace from Dallas
July 2nd, 2018

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Dont get fooled by initial offer and huge hidden charges are there

(1.4 / 5)

  Dont get fooled by low electricity bill. They have something called avg usage bill from previous year and that make you feel you are getting less electricity bill but at the end of the service they will send you huge adjustment bill. They keep you in dark about this until you disconnect the service. So unfair and wrong business practice. I would not recommend Ambit Energy to anyone.

Pandurang Yachwad from Irving
June 26th, 2018

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What they do is legal...but it is deceptive...

(1.6 / 5)

  Ambit requires 1 year contracts, at least they did for residents of my community. I pay my bills online, but Ambit's website is down regularly after 10pm or so....maybe earlier, but that is when I finish my day and sit down and work on bills and stuff. This led to late payments, waiting for the next time the site was up. So I set up auto pay, but then my bill goes up. And then a payment fails, but I am not notified until my service is cut. Sometimes I work from home, so this is not acceptable. I am planning to move, but now that they have required a deposit, and for me to re-start a 1 year contact because of the shut off, I will lose the deposit when I move. All of this is legal. You can get bills and notices mailed, but they won't get to you in time, so paying online is still better. But keep an eye on the rate and rate changes and don't set up autopay. Better yet...don't waste your time and money on this outfit. Look at their reviews. They are profitable because of with held deposits, fees, and energy rates that change or are to their best interest, not yours.

BlueCat from Dallas
June 24th, 2018

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Just dont. STAY AWAY! Two bedroom apartment, $500 a month

(1.2 / 5)

  I was on a month to month plan with them. Paid more than $800 for two months, for the months of December and January. Switched to a contract with another company, less than $30 a month. Their excuse? Prices fluctuate!

Dont ambit from Dallas
June 21st, 2018

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Poor service

(1 / 5)

  I was with Ambit for over 5 years and never was I ever late. Paid my bill online and one day loan behold my electricity was shut off. No notice whatsoever, said I failed to pay the current bill. No curtsy call checking to see what might have happened. It cost me 125.00 deposit plus like a $140. to get it turned back on. No grace what so ever. My contact expires his month and will not be renewing it. They better return my deposit. This is how they make interest money on your deposit.

Beverly Hagen from Hurst
June 19th, 2018

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Shady billing practices

(1.4 / 5)

  When my contract expired I was expecting an increase, I was not expecting my bill to double. When I got that bill I thought it was a mistake, nope, customer service said since Im out of contract they can charge whatever they want. So I changed service and now I get the bill for the last six days from Ambit and they want more than I was paying a month, no justification, just bill you whatever they want to punish you for switching service.

Aaron from Lancaster
June 18th, 2018

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Billed without being notified

(1.4 / 5)

  There was a bill posted to my account without me being notified of it. Therefore I had to pay my bill late and when I spoke with coustomer service about the issue they did not help or give any reason as to why I was not notified. I will not be using ambit energy in the future.

I was billed additional cost without being notified from Sugar Land
May 10th, 2018

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Worst Experience Ever

(1 / 5)

  Ambit took money off my card for a deposit before they knew if they could even provide me service. After figuring out they would not be able to provide the service I was told a refund would be issued. It took them less than five minutes to take the $80 off my card but for some reason the refund had to be sent back as a check, it has been a month since the day they claimed to have sent my check out in the mail. Customer service is a joke as well as the supervisors. I would not recommend Ambit to anyone ever. They are by far the most unorganized unprofessional energy company I have ever dealt with.

Ambit Energy from Commerce
April 25th, 2018

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RIP OFF

(1 / 5)

  This is one of the biggest rip-off companies I've ever dealt with. They bill you starting the day you do not pay $10 for a disconnect notice which cost them just a few pennies to send. Then 14 days after you miss one payment you're disconnected they want a deposit and a big reconnection fee. They are just greedy. Most electric companies let you go a full and tire cycle and pay the next due date without any penalty at all which is what I'm used to. Not these scam artists. Oh and did I tell you that they cut my power off in the middle of an ice storm and refuse to turn it on until the next day. I thought there was something against the law that they could even do that at a time where you could freeze to death. I canceled my service will never go back with them. FYI I talked for an hour and 15 minutes to get my $10 fee removed today and it did work you just have to keep complaining and keep asking for somebody else. So do not believe them when they tell you they can't do it. They can you just have to make enough noise. Ambit, you should have listened to me earlier today now you're going to have to listen to everybody else just like me because now they know that they can get their money back if they make enough noise. The way to get their attention is to tell whoever is on the line I'm sorry you do not have the authority to do this but I know someone does so get me somebody with some Authority because apparently you just answer phone calls I need a person with a real job. I finally got someone with a real job and they gave me my $10 back to stop listening to me.

Never again from Addison
April 3rd, 2018

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