We currently recommend electricity plans from Chariot Energy, TriEagle Energy and Gexa Energy

WORST COMPANY EVER

(1 / 5)

  This company will definitely over charge you for everything and when asked why they never give a direct answer they truly do not care about there customers at all

HORRIBLE from Arlington
August 3rd, 2020

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Can only hope they change themselves

(1.2 / 5)

  >>Customer service's main purpose is to set customers up with new accounts. Was never set up with a supervisor in the multiple calls I had to have with them.
>>Website is always crashing, unavailable, lagging, or kicking you out. I usually prepare an hour just to make 3 clicks to see my bill!
>>Inhumane/immoral policies when dealing with the deceased, crisis, harsh circumstances, etc.
>>Inability to take its own accountability when it makes the mistake yet penalizes the customer by creating a new account or charging fees

(Instances of bad customer service(shown above as well): tried to switch plans on an activation date a month from the date, however was threatened with their $200 early termination fee, even when I was staying with them! Am on the 4th account just because they keep inputting the wrong zip code to my new location. In additon to creating new accounts, they've stated multiple times that I would have to pay the reinstatement fees and early termination fees for their mistakes! Plus multiple other horrid stories)

Please note the people are nice, its just the company does not allow their staff to resolve customer issues making every call/chat a terrible experience.

Katy tx from Katy
July 31st, 2020

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Easy to sign up for, impossible to cancel.

(2.6 / 5)

  Theres absolutely no way to cancel your plan online and they don't answer the phone, so be prepared to be billed indefinitely.

brandon from Fort Worth
July 27th, 2020

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Deceptive

(1.6 / 5)

  Where do I start? I just finished a 2 year contract and am looking elsewhere. I customer service rep tricked me into the aforementioned 2 year contract by quoting me low rates than the plan actually offered. When my bill was higher than I anticipated, I looked at the bill and the rate per kwh was higher than the representative told me to get me to sign a contract for 2 years. When I contacted them to complain, I was told by a supervisor that not only would they review the taped conversation but would send it to me. The only part of the conversation that they sent to me was the end where you hear me agreeing to the plan. I complained. Nothing happened. I was stuck for 2 years. Next, your due date can fluctuate within 7 days from month to month. Based on my budget, I have to schedule my bills based on my pay, not a company's due date. So let's say my bill was on the 3rd of the month and I set my payment to pay from my bank on 30th of the prior month. The due date may move to the 28th. That wouldn't be a big deal as that is only a couple days late. But Ambit sends you a disconnection notice if you are 1 day late and consequently charges you a $40 disconnection fee whether you are at threat for that or not. I gave them a 4 in customer service because the actual representatives are always professional and pleasant. But the business practices of the company are underhanded and deceitful. I would not recommend this company.

ADS from Houston
July 22nd, 2020

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Anyone but ambit

(1 / 5)

  These people are crazy. They slowly Jack your rates super high. I went from 70 dollars a month to over 200 for a 1000 sqfoot apart and it's still going up. Only sign up with them if money is no option

Andy from Houston
July 21st, 2020

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Being Taken Advantage of during Covid

(1 / 5)

  I started service with them March 24 of this year and my first bill was a little high but not too different from my previous electric company. Then I notice that the next bill the kWh had varied greatly I was thinking that maybe it is because we are cooking more for Covid. The next bill I was disconnected which is strange because they took money out of my account for the previous bill and I did not get a bill just a disconnection notice. Luckily I called and they waived the fees and over the phone charge. But then my bill was now in the $200 range what in the world. I hade the apartment staff look at the ac, change the filter, I faithfully keep ac on auto and adjust by 4 degrees to auto shut off , even turned it off completely, we live in a one bedroom apartment. Now this next bill is saying I use 471 kWh in a week but weeks prior to was in 100s and my bill is projected to be $319 for a one bedroom where a couple works and preserves energy with energy efficiency appliances . I have reported to the BBB. Please anyone who reads this lets all stand up and report to the Better Business Bureau . This company need to be audit and investigated. They also want to charge me $199 to switch plans the same cost of terminating my contract I have never heard of anything like this in my life.

Report this company to Better Business Bureau from Houston
July 16th, 2020

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Random billing cycles, random usage charges

(1 / 5)

  My last bill was due on July 3, now my next bill is due on July 31. I called to make a payment arrangement on the previous bill and they told me I was unable to do so and that if I didnt pay it on the due date that they would charge me a disconnect fee and $10 to mail me a disconnect notice. I pulled a rabbit out of a hat to get it paid on time. But I even Made it very clear to them we are in the middle of a pandemic, people dont have their jobs. My hours got cut and Im not making the money that I was making. They didnt care. Pay what you owe or be disconnected. I was supposed to have low kilowatt amount, and every time I check the app does cents per kilowatt changes. I dont recommend their customer service, I dont recommend their billing, I dont recommend this company to anybody. I am about to switch

Just another customer poked in the ass from Corpus Christi
July 16th, 2020

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Bad costumer service

(1 / 5)

  My dad was COVID-19 positive I was calling to make a payment for him he cant talk or walk so thats why I was calling to paid So they dont disconnect his services I talk to Arturo First I told him I dont have the account number and I dont know the balance he told just to paid what I think it was but if he has a balance his light was going to be disconnected so I told him that I just want to paid I dont want to get any information just want to paid so they dont disconnect his light I asked to talk to a supervisor it takes 20 minutes to talk to a supervisor his name was Ivan and the supervisor told me that he couldnt help me that my dad have to call them so he can paid or he can give me the account number and I explain him that my dad cant walk cant talk and they still told me that they couldnt help me so I dont know what else to do because I cant pay my dads bill so theyre going to disconnect his light I dont think thats fair because Im not saying Im not gonna pay you Im going to pay you I just need you to tell me how much it is so i can paid yall so yall dont disconnect his light I hope they never go through where my dad is going through because its really hard its hard for me to see my dad like that imagine how he feels

Dayani from Houston
July 7th, 2020

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Worst customer service

(1 / 5)

  I have been dealing with this company after the death of my son. I called numerous times to disconnect his electricity. They wanted my social number and me to take over the account to discontinue service. Since his estate is not settled I could not do this. So since his apartment was vacant they continue to bill me and then turned it over to a collection agency. I call 4 times even spoke to a supervisor. These people are unbelievable for a $140 bill. Would not recommend using them ever.

Grieving Mom from Dallas
June 27th, 2020

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Love this company!

(5 / 5)

  We qualify for their free energy program so nobody can beat the rate we get now. I am super happy!!

Rose Duncan from League City
June 25th, 2020

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DO NOT HAVE AMBIT ENERGY FOR YOUR HOME

(1 / 5)

  Charges are off the roof expensive this was the worst six months. I switched to green mountain.

DON'T DO IT from Fort Worth
June 16th, 2020

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If you didnt know, this is a massive scam.

(1 / 5)

  MLM companies like this are massive scams

MLMCompanyHater
June 16th, 2020

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Rip off!

(1 / 5)

  Ambit energy was promoted to me as a company who bends over backward to save their customers money. Please do not believe this because nothing is further from the truth. I paid more with them for service than I ever have with anyone else. I finally switched and because my new provider did the switch a few days early Ive just been arm-twisted into giving ambit $100 that I cannot afford. Do they care? No they do not! Stay clear of this company is my advice.

Bettie Norval from Houston
May 27th, 2020

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Shady company, Shady practices. 3 yrs of experience

(2.8 / 5)

  they don't care that its a pandemic and the bill is only 29$, they'll disconnect anyway and then charge a 40$ reconnection fee and then a 15$ disconnect fee.

Peices of sh** humans

Oh and ignore the 'sign up with me and you'll both get 200$'
My dad got it but I never did

3 years of experience, shady company, shady practices. from Fort Worth
May 19th, 2020

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Billing

(2.6 / 5)

  I have been charged $35 extra, for Ambits mistake in processing my account.
The customer service rep was very courteous , bur was not able to solve me problem.

Tariq from Houston
May 16th, 2020

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Fraud

(1 / 5)

  Scam. Dont fall for this scammers trying to sell you Energy plans. 100% over charges and ridiculous explanations to cover their track.

Victim of Fraud from Plano
May 14th, 2020

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Fraud, Scam

(1 / 5)

  Unreasonable charges, Random billing, pushy salesman,
100% FRAUDULENT BUSINESS!

Consumer Fighter from Plano
May 14th, 2020

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Scam! Fraud! Excessive billing! Run...

(1 / 5)

  This company needs to be rated for fraud, and taken advantage of innocent people

Action in Justice from Plano
May 14th, 2020

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Scam! Fraud! Excessive billing! Run...

(1 / 5)

  This company needs to be rated for fraud, and taken advantage of innocent people

Action in Justice from Plano
May 14th, 2020

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Fraud, excessive billing, unlawful late fee Billing during COVID 19

(1 / 5)

  I was billed excessive late fees do to COVID 19 Pandemic. They did not care it was against the state and federal law to charge their customers late fees and shut down electricity.

AJ from Plano
May 14th, 2020

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