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The best review categories for APG&E are their plans and pricing, with an average of 2.5 stars, and the order experience, with an average of 2.3 stars.
Texas Electricity Ratings's Bronze Tier providers are solid retail electricity providers that have a lot to offer customers. These companies represent good options for discerning shoppers and have lots to offer customers. There are plenty of good companies offering good plans that can fit what consumers are looking for in an electricity company.
Recent Good Review from Fwtank
Company
| I have only been with them for a little over a year. I went through a broker ( ok, so that was my 1st time and scary), but with auto pay and a totally fixed rate from 1 kilowatt to 4000 kilowatts, I have never had a problem with their billing. I hate every electric company with rates for the 1st 500 kwatts, then up to 2000 kwatts, then a price for everything over 2000 kwatts. I love the flat rate. Don't really understand why so many people have issues with them. And I did a 3 year contract so I don't have to use powertochoose every year. | |||
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| Likely to recommend |
—
Fwtank
from
Arlington, TX
on
June 20th, 2021
Most Recent 5 Star Reviews
6 Customer Reviews Written Overall
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Company
| I have only been with them for a little over a year. I went through a broker ( ok, so that was my 1st time and scary), but with auto pay and a totally fixed rate from 1 kilowatt to 4000 kilowatts, I have never had a problem with their billing. I hate every electric company with rates for the 1st 500 kwatts, then up to 2000 kwatts, then a price for everything over 2000 kwatts. I love the flat rate. Don't really understand why so many people have issues with them. And I did a 3 year contract so I don't have to use powertochoose every year. | |||
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—
Fwtank
from
Arlington, TX
on
June 20th, 2021
Love Them
| I have been with APGE for years. I love the product offers, the customer service and ease of payments. | |||
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—
Happy Customer
from
Alvarado, TX
on
May 26th, 2021
Electric ser
| Good | |||
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| Likely to recommend |
—
Gabaldon
from
Dallas, TX
on
February 21st, 2020
APG&E rocks!
| I recently signed up with APG&E for electricity service for my home. It was super easy. It took me under 3 minutes to sign up for service. Their price plans were transparent...no gimmicks. Very fair and affordable rates. Called their customer service line to check on my bill date. The customer service agent was extremely helpful and got me squared away in minutes. So glad I signed up with them! | |||
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—
Cindy In Houston, TX
from
Bellaire, TX
on
May 21st, 2018
Great Experience, Great Company
| I recently enrolled with APG&E for my home in Houston. I got a great low rate without any gimmicks or tricks. When I called customer service they were so helpful and knowledgeable. I also started getting emails showing me how much power I use. This has been great. Overall, I'm very happy with this company and glad I chose them. I've already been telling my friends to sign up too. | |||
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—
Laura In Houston
from
Houston, TX
on
April 24th, 2018
LOVE it
| I have been a customer with APGE for 3 years and they have never dissapointed me. the customer service agents are always so firendly when i call and very helpfull they always find a way to help the customer out and bend over back wards to keep me as a customer satisfied. | |||
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—
Becky Harrison
from
Houston
on
July 20th, 2012
Most Recent 2 Star Reviews
3 Customer Reviews Written Overall
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NEVER A BILL
| I GUESS THAT THE SERVICE IS FINE, BUT AFTER SENDING OUT MULTIPLE MESSAGES TO THEIR CUSTORMER SERVICE I JUST CANNOT GET A BILL FROM THEM. THEY DO NOT SEND ANY AND IF I DID NOT KNOW ABOUT WHEN THE BILL IS DUE, GO TO THEIR WEBSITE AND OBTAIN ONE THAT WAY, I WOULD LIKE MANY OTHERS LIKELY BE FACING A DISCONNECT. I WILL AGREE THAT THEY NEED TO GET THEIR CUSTOMER SERVICE ACT TOGETHER. | |||
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—
KERRY SHIRLEY
from
Houston
on
September 15th, 2014
STAY AWAY
| Cheap fixed rate sounds good. Until you realize they run some wierd 20 day bill cycle so your bill is due a completely different time each month. Also sometimes it takes them 10 days to apply a payment and they will send you a disconnection notice and charge you a late fee. My last 2 bills have had 14 days and 17 days respectively from their mail date (printed on the invoice) and the due date. So basically I'm getting 2 bills a month from these idiots. If you do a budget like I do this company is a huge frustration. Also if you call them they say it's not their fault and blame their computer. Terrible company. | |||
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—
John
from
Beeville
on
November 1st, 2013
Good rates, but...............
| I have been with APG&E for six months. Their cash appliations is terrible. They have failed to apply my timely made payments for days / weeks and send me a disconnection notice every single month despite having my money. Although the price is good, the time spent each month trying to get this straight is not worth it. I haven't looked yet, but if they are reporting me to the credit bureau as a slow payor then that could be even a bigger issue. | |||
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—
Dennis Moon
from
Katy
on
December 3rd, 2012
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Usually dont write reviews
| Apge by far has the worst customer service and management Ive ever seen. Min 45 minute hold to get in contact with someone. Bill will randomly more than triple in price then when you call to resolve will be told there is no billing department. Much better cheap alternatives to this scam of a company | |||
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—
Nathan
from
Cedar Hill, TX
on
August 10th, 2021
The worst Customer Service
| Customer service is terrible. I was trying to get an explaination as to why i received 2 bills for the same time period with different amounts. First time i called i held for over an hour even though i was told i was the first one in line. The next morning i called twice held over 45 minutes. Called a 3td time and selected a different option, just trying to get a live person to ANSWER the phone. Finally got to 1st one in line and said wait time is 24 minutes. again i held or 45 minutes and still no answer. Not paying my bill until i speak to a person and he can explain it to me. It would be nice if someone would reach out to me. inv #11372107 | |||
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—
Kathy Holmes
from
Euless, TX
on
July 21st, 2021
Just Avoid Them
| Had a 3 year service agreement that expired in May. Rate went from 6c/kWh to 20 c/kWh. I should have checked previous invoices with the fine print telling me that the agreement was due to expire. Did not receive any email advising me of the expriation date. Was with them since 2018. Shame on me for not realizing it was open season on out of contract accounts. Revolting practice. | |||
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—
Houston "Valued Customer."
from
Spring, TX
on
July 1st, 2021
Customer service is horrible
| I have been setup on automatic payments and the one time I needed to do a payment arrangement they charge an installation fee which they didnt disclose the right way. The lady was reading from a script and I didnt catch all the fine print details she was giving. And when I called back I complained that I wasnt aware and the rep says to me I am the one u talked to when I complained about the rep I spoke too. She had a very nasty attitude and even the manager Alex doesnt not know how to deal with people either. They gave me the run around about everything and even allowed me to listened to call and he didnt even do that correctly. He kept putting the phone on mute so therefore the recording wouldnt play like it was suppose to. Overall this company is horrible when it comes to customer services and how to treat people. Once my contract is up I will not sign up with them again. | |||
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—
Anna
from
Fort Worth, TX
on
December 15th, 2020
Horrible
| I can't get out from this service. | |||
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—
R.T.
from
Dallas, TX
on
September 22nd, 2020
Rude customer service rep and out dates equipment.
| I went onto the APG&E website and post-dated my payment. My bill was due July 6th and I post-dated for July 9th. Well they sent me a disconnect notice on the 9th. Apparently they can't see post-dated payments. Not only is that unfortunate, but it's stupid and out-dated. So if anyone ever asks me what I think about APG&E, I'll for sure refer them to Centerpoint Energy. Centerpoint Energy is not so quick to disconnect your services. Three days late, but had a post dated payment on file. Shame on you APG&E. I'm very disappointed in your company | |||
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—
Angela Simmons
from
Richmond, TX
on
July 13th, 2020
Highway robbery
| We were customers with APGE for almost 2 years. When our contract expired, we received a call to renew and said we would like to. We thought that was it, but apparently, there was a packet that was supposed to be sent to us that never was. Consequently, they raised our rates to $.188 kWh! We had been paying $.6. Mind you, this is all in the midst of a global pandemic and in summer in Houston, TX. They refused to revise our bills to reflect the contract price we thought we had agreed to. Very shady business practices and zero customer service. | |||
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—
Thieves!
from
Houston, TX
on
July 11th, 2020
Horrible Company
| The customer service is the poorest I have experienced yet. They will shut your service off when you don't owe and will respond like an idiot when you request to go over the bill with them. Now I get a bill showing over payment of more than $600. The company has not contacted me to apologize or to return my money and with hat aid, the bill is still incorrect. I would never recommend anyone to use this company for utility service. | |||
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—
#totallydissatisfied
from
Dallas, TX
on
October 26th, 2018
HORRIBLE!
|
First - the bill arrives and before it can be mailed and them receive and FINALLY post it, it is past due - Second - the customer service is AWFUL - the rudest people i have EVER dealt with. Nothing works - the automated service is always down - paying online is a joke - the only other option is taking it to a CASH store to pay there and they charge a fee. Cannot wait for this contract to be up! I have a business account with 4 meters/bills and this has been the longest 3 years dealing with these people. |
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—
Sandy
from
Mission, TX
on
October 17th, 2017
Fast talking contract scam
| I called customer service when my contract was up. We worked out a price and contract length. After that she started talking very fast for a contract recording. I fell for it and agreed. I now have a higher rate, and my contract expired at 6 months instead of 12. I should have recorded her! | |||
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—
Matthew Banister
from
Corpus Christi
on
June 19th, 2015
Electric Plans & Rates
All Plans
Fixed Rate
6 Months
12 Months
24 Months
Plan Name
Company
/ Rating
Length
Price
Est Avg Bill
Plan Name
Company
/ Rating
Length
Price
Est Avg Bill
Plan Name
Company
/ Rating
Length
Price
Est Avg Bill
Plan Name
Company
/ Rating
Length
Price
Est Avg Bill
Plan Name
Company
/ Rating
Length
Price
Est Avg Bill
