The best review categories for APNA Energy are , rated at 0.0 out of 5, and , rated at 0.0 of 5.
  — Debra Dean
poor set up on web site
 They try to stick you for a deposit - AFTER you give them permission to transfer your service - even when you've had good credit service elsewhere for... 

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poor set up on web site

 They try to stick you for a deposit - AFTER you give them permission to transfer your service - even when you've had good credit service elsewhere for years. Then you sit on hold on the phone until you get tired of waiting trying to reject their service ... not good. 

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  — Daisy
Will never use APNA Energy again
 My experience with APNA Energy Company was horrible. They have the worst customer service and Billing system. I had my credit card stolen not too ... 

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Will never use APNA Energy again

 My experience with APNA Energy Company was horrible. They have the worst customer service and Billing system.

I had my credit card stolen not too long ago and when they billed me for my monthly payment, they got declined. However, I scheduled a bank direct payment to pay my bill by due date. My bank account was set to pay to an old account with APNA, so they considered my payment was past due. That was August 19th, 2013. They then tried to reach me through my home phone, which we do not usually check on a daily basis. They also have my email address but they never tried to reach me via email. So ONLY 2 days later, on August 21st, 2013, they actually CUT THE POWER OFF AT MY HOUSE!!!!!

Let's face this -- they have never send me any email, or mail trying to contact me other than calling me at my home phone number once. This is ridiculous considering I had no intention to avoid any payment. When I called them and questioned why they cut the power off in only 2 days without further attempt to reach me, the response I got from a manager was -- We cut the power off so that you can contact us.

This is a horrible company to work with and I will never ever recommend them to anyone. And once my contract expires I will never go back to them either. The rates nowadays power comapnies offer are relatively similar and there are a bunch of companies I know have a lot better services than them. So don't only look at the rate, but also pay attention to the customer service they will provide. At least, in my experience, my electricity service through APNA was not reliable at all, because they can cut off your power any time so that you can call them back!!! 

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  — Kim Sonnier
Customer Service with a personal touch.
 I can't say enough about APNA's customer service. Sandra is an outstanding customer service supervisor who was extremely helpful in my situation. I ... 

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Customer Service with a personal touch.

 I can't say enough about APNA's customer service. Sandra is an outstanding customer service supervisor who was extremely helpful in my situation. I will and have recommended this company to others already. When problems arise is when you see what type of customer service a company really has, and APNA has proven to me they are very customer oriented. They take a personal interest in trying to understand and resolve your issue. So glad I switched. 

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Customer Review Summary

5 Star Reviews
 
28%
4 Star Reviews
 
24%
3 Star Reviews
 
8%
2 Star Reviews
 
12%
1 Star Reviews
 
28%
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Constellation Energy is one of the largest conglomerates in North America. They operate over 35 power plants in 11 states and are one of the leading competitive suppliers of electricity and natural gas, as well as Baltimore Gas & Electric, their regulated utility in central Maryland.

In 2012 Constellation was purchased by Exelon, which has business activities in 47 different states. Exelon is the largest competitive power generator in the United States and is the second largest electricity and natural gas supplier in America.


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  — Grace
horrible customer service!
 We live in a 600 sq foot apartment and were looking for 6 month fixed rate plans. Despite all the negative reviews on the customer service of APNA ene... 

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horrible customer service!

 We live in a 600 sq foot apartment and were looking for 6 month fixed rate plans. Despite all the negative reviews on the customer service of APNA energy, we still (foolishly!) called them . After the terribly long wait (20+minutes), we finally got through and enquired about the rates on the 6 month plan. While the electricity facts label gives different average rates for 500 and 1000 kwh usage, the customer service rep insisted it was the same 10.2c for any usage. Despite trying to explain to him that their website said otherwise, the rep was cocky and laughing when we tried to ask him further questions on the rate per kwh. They apparently don't reveal the itemised details and only give you the overall number. I don't see the problem in revealing the charges/Kwh to a potential customer. Overall, it was a frustrating experience and shady , might I add. If this is the treatment rendered to a potential customer, imagine if you actually sign up with them!!!! No , Thanks!!!!! 

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18 Month Usage Bill Credit


9.2¢
per kWh @ 1,000 kWh
18
month term
more info

18 Month Usage Bill Credit




  • Great bill credit!
  • Low Rate Through the Summer!

  • More Plans for Constellation

    Plan Info
    Term Length :  18 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $75
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — KT
    Watch out for $15 base charge

     If your monthly bill is less than 1000kW, they will charge a $15 base charge, which is higher than most, if not all companies. That means at 8.6 cent... 

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    Watch out for $15 base charge

     If your monthly bill is less than 1000kW, they will charge a $15 base charge, which is higher than most, if not all companies. That means at 8.6 cents per kW, you have to spend at least $86 per month to avoid the charge. The charge will be in addition to your usage. To cancel a contract, they charge a cancellation fee (termination of service fee) of $150. Calculate you usage before using this company. 

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    This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of APNA Energy

    Our analysis of APNA Energy

    APNA Energy, founded in 2006, is a Texas base retail electricity provider. APNA serves both residential and commercial customers in the state of Texas.
      — Sylvia
    Electricity for my home
     So far so very good with my service with APNA. I've had APNA for a year now and have never had any issues. Rates much lower than Reliant and other po... 

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    Electricity for my home

     So far so very good with my service with APNA. I've had APNA for a year now and have never had any issues. Rates much lower than Reliant and other power companies. They offer good package deals to fit your budget. High recommend APNA for your power needs. 

    Plans, Rates, and Promotions :

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    Entrust 6


    10.5¢
    per kWh @ 1,000 kWh
    6
    month term
    more info

    Entrust 6




  • Straightforward Billing
  • Great rates for any sized home

  • More Plans for Entrust Energy

    Plan Info
    Term Length :  6 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




    Texas Electricity Ratings

    score for APNA Energy:


    ( 1 / 5 )
    See how ratings work
    All Providers Ranked From High To Low
      — Paul
    So far, so good
     I accepted their offer for 6 months at 7.9 per kWh. The transition was smooth, their website is functional. No problems so far. Auto bill payment is... 

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    So far, so good

     I accepted their offer for 6 months at 7.9 per kWh. The transition was smooth, their website is functional. No problems so far. Auto bill payment is not yet established, so I have to pay manually each month. 

    Plans, Rates, and Promotions :

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      — Blunt
    They sell my account ... I have to pay extra?!?!?!
     Apna was purchased by another energy company. They stopped my contract 2 days into new billing cycle and it will transfer to new energy provider, on... 

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    They sell my account ... I have to pay extra?!?!?!

     Apna was purchased by another energy company. They stopped my contract 2 days into new billing cycle and it will transfer to new energy provider, one I didn't sign a contract with. I have to assusme the details are the same - same 15$ base charge. So I am billed a 15$ base charge in the bill with only 2 days and I assume I potentially can get another 15$ base charge by the new energy provider that bought out APNA.
    How does that make sense!? Why should I have to pay extra because they transferred my account? 

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    Looking for that perfect balance?

    Find the Best Electric Company
      — Deonna B
    APNA Energy Cares About People
     Happy with this Company 2.5 years of Great Customer Service! Agents helpful & friendly, Rates great & all around wonderful experience. 

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    APNA Energy Cares About People

     Happy with this Company 2.5 years of Great Customer Service!
    Agents helpful & friendly, Rates great & all around wonderful experience. 

    Plans, Rates, and Promotions :

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      — Selina Lee
    EXCELLENT CUSTOMER SERVICE
     I Recently had a issue with my account, reguarding the amount due. I just did no understand how my bill could be so high. Well the representive i thin... 

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    EXCELLENT CUSTOMER SERVICE

     I Recently had a issue with my account, reguarding the amount due. I just did no understand how my bill could be so high. Well the representive i think her nam was Sandra broke down my charges were i could understand and compare my previous bills and my usage . This company has excellent customer service i would recommend my friends. Thank You 

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      — D Nguyen
    Best in Texas
     Wonderful company, great customer service, lowest rates. 

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    Best in Texas

     Wonderful company, great customer service, lowest rates. 

    Plans, Rates, and Promotions :

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    Find Electricity Plans in Texas:


      — Doug Asher
    Great Serveice and Great Rates !
     I have had APNA since I moved to Houston. I have not had 1 issue with service, billing, or maintenance for that matter. I gotta be honest, I haven't... 

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    Great Serveice and Great Rates !

     I have had APNA since I moved to Houston. I have not had 1 issue with service, billing, or maintenance for that matter. I gotta be honest, I haven't had to focus one ounce of effort on my energy related stuff. Great job APNA! 

    Plans, Rates, and Promotions :

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    Likely to Recommend :
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    Smart Power 12


    10.4¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Smart Power 12




  • Great 12 month rate
  • Price Protection through next summer
  • Excellent choice for any sized home

  • More Plans for American Light & Power

    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $125
    Monthly Recurring Charge :  $5.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Chance Thomas
    Horrible Service

     The customer service for this company is way below average for what it should. If you have one account then it seems to be okay but when you have mul... 

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    Horrible Service

     The customer service for this company is way below average for what it should. If you have one account then it seems to be okay but when you have multiple accounts with them then it gets all hay wire. Billing does not get done correctly. They might bill you one month but then bill you two or three months back dating all the service. I tried to talk with a supervisor about it but they are never around and there might be one person there all day. The supervisor team told me that they would call back but they did not. I closed one account down b/c I sold my house and that started the chain reaction of non billing and overcharging for their service. I set up auto draft and they were billing me the whole time but then decided to not bill for three months. 

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      — Baree Blake
    Very angry about early termination fee
     Called to tell them I was moving a couple weeks ahead of time. No mention of an early termination fee for $75. Apparently it's refundable if we prove ... 

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    Very angry about early termination fee

     Called to tell them I was moving a couple weeks ahead of time. No mention of an early termination fee for $75. Apparently it's refundable if we prove we moved. Would have been nice of them to mention that so I wouldn't have to call again. 

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      — Ty
    Great prices, great service
     I have now been with APNA for just over a year, since we moved into our new home in Round Rock. The prices are the most competitive that I have seen i... 

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    Great prices, great service

     I have now been with APNA for just over a year, since we moved into our new home in Round Rock. The prices are the most competitive that I have seen in our service area, and the customer service has been fantastic. At the end of our first year contract, we actually did not receive our contract renewal notice and our rates reverted to the standard monthly rates, but they worked with us to take care of it and sign a new contract. I'm very impressed with the customer service, and as I mentioned the prices are the most competitive you'll find. I highly recommend APNA to anyone searching for new electric service--the sign-up process is simple, the bills are easy to read and understand, and the service is fantastic. 

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      — Barbara Bundy (Tan & Tone)
    Higher total rate than Direct Energy
     When the salesman said that switching from Direct Energy would lower my rate from 9. to 6. I went with Apna. Now there are so many new charges on my b... 

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    Higher total rate than Direct Energy

     When the salesman said that switching from Direct Energy would lower my rate from 9. to 6. I went with Apna. Now there are so many new charges on my bill that the total rate for the kWh is now 28.6cents. I called Apna today and asked them why it was higher. And the lady told me that the less I use the more my rate is. This doesn't make any sense to me. 

    Plans, Rates, and Promotions :

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    LifeEnergy 6


    9.3¢
    per kWh @ 1,000 kWh
    6
    month term
    more info

    LifeEnergy 6




  • Great short term rate!
  • Low Price
  • Great for any home size

  • More Plans for LifeEnergy

    Plan Info
    Term Length :  6 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $149
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — J
    APNA Energy: Rashid EMP# 901 Coll. Sup. Rep.

     First, using "power to choose" is a breeze to find providers. APNA Energy, relatively unheard of, provided great rates and service when in need. ... 

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    APNA Energy: Rashid EMP# 901 Coll. Sup. Rep.

     First,
    using "power to choose" is a breeze to find providers. APNA Energy, relatively unheard of, provided great rates and service when in need.

    Secondly,
    towards the end of our contract we experienced delinquency due to our card being maxed out.

    Thirdly,
    Rashid, a collections supervisor EMP# 901, was willing to spend over an hour explaining each detail of the last six months. I had not been managing the account and had no invoices to go from. He met my pace and was willing to go over unclear areas. I was very direct in questioning and he delivered with professionalism that is parallel to any successful organization. Rashid is the one that should be acknowledged for providing exceptional service while operating within the needs of his customers, the company, and the law. Rashid's approach to a situation would accompany any title or position he could hold within APNA Holdings LLC. Thank you Rashid!!! 

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      — Charles Weems
    elect
     apna is fair , good service also. 

    More

    elect

     apna is fair , good service also. 

    Plans, Rates, and Promotions :

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      — Community Manager
    Spectrum ASSN. MGMT.
     APNA Energy has saved the HOAs our company manages in Houston and surrounding areas at least 30% on their electric bills in 2011 compared to the o... 

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    Spectrum ASSN. MGMT.

     APNA Energy has saved the HOAs our company manages
    in Houston and surrounding areas at least 30% on
    their electric bills in 2011 compared to the other
    providers listed and used last year (2010):
    Reliant, Spark, Direct, and Tara Energy! Our HOAs
    are VERY Happy with the service and savings! 

    Plans, Rates, and Promotions :

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      — Honesty
    Rip off
     They charge things that are not in the bills. You have to complaint for charges that you don't see in the bill. Their costumer service are dumb,always... 

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    Rip off

     They charge things that are not in the bills. You have to complaint for charges that you don't see in the bill. Their costumer service are dumb,always lost in the conversation. I thought, I was going to save money but no, I was receiving a monthly charge from AEP of almost $40.00. Those are things they never mention and is only on the small prints. They wont give you your deposit unless you ask for it. That right there tells you how honest they are. 

    Plans, Rates, and Promotions :

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    Smart Value 12 Online


    9.4¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Smart Value 12 Online




    Use between 1000 and 2000 kWh and receive a $30 bill credit!

    More Plans for Cirro Energy

    Plan Info
    Term Length :  12 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $200
    Monthly Recurring Charge :  $7.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Kala
    Great.... Until I had to deal with them!

     I have never had a problem with apna energy as I was on automatic payments I never had a need to deal with them...until my bank sent me a new card now... 

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    Great.... Until I had to deal with them!

     I have never had a problem with apna energy as I was on automatic payments I never had a need to deal with them...until my bank sent me a new card now since then for over three months I have been trying to get back on automatic payments via online and telephone and kept recieving late notices in june my family and i went to california for vacation came back to no electricity explained to him my problem, he agreed said he could see that i have been trying to correct my card info and would not be charged reconnect fee. the next month.. received another late notice and this guy basically lies to me says it was a misunderstanding on MY behalf because he did not state i had a 0 balance he just stated i was not being charged a reconnect fee... I do not recommend an unprofessional business that tries to skew meanings and does not resolve problems. 

    Plans, Rates, and Promotions :

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    Break away from contracts
    and credit checks.

    Find Prepaid Electric Plans
      — Katie
    all around happy
     They never charged me a crazy rate or were unwilling/unable to answer any questions I had. I signed up for a 12 month plan, at a FIXED rate (all onlin... 

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    all around happy

     They never charged me a crazy rate or were unwilling/unable to answer any questions I had. I signed up for a 12 month plan, at a FIXED rate (all online/autopay), and will be re-newing. Very happy with the service. They never did anything crazy to my bill. I would recommend this company. 

    Plans, Rates, and Promotions :

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      — Anonymous
    Good Company
     APNA Energy is a good company to have. They have reasonable rates and they work with you if you have a problem paying your bill. The customer servic... 

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    Good Company

     APNA Energy is a good company to have. They have reasonable rates and they work with you if you have a problem paying your bill. The customer services reps. I have work with were really nice. I didn't have a deposit when I started with them or when I moved, and moving was easy. 

    Plans, Rates, and Promotions :

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      — Becky
    You can do better
     Their prices are high. They advertise as having low rates, but there are better companies with even lower rates. I also hated dealing with them on t... 

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    You can do better

     Their prices are high. They advertise as having low rates, but there are better companies with even lower rates. I also hated dealing with them on the phone. Most of the people I spoke with were very hard to understand. The worst experience I had with them was when they accused me of (and charged me a fee for) canceling my service and re-ordering the next day, which I didn't do. It sounded like a technical error on their part, but they wouldn't even listen to me. Very long story short: you can do way better than APNA. It's not hard to find a company with lower prices and employees who actually know what they're doing (I am with Kinetic Energy now: no complaints and I'm saving $50 a month on average). 

    Plans, Rates, and Promotions :

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    Find Electricity Plans in Texas:


      — Sarah
    GREAT SERVICE
     Great customer service.. Thank you. :-) 

    More

    GREAT SERVICE

     Great customer service.. Thank you. :-) 

    Plans, Rates, and Promotions :

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    12 Month Usage Bill Credit


    10.2¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    12 Month Usage Bill Credit




  • No Minimum Usage Charge!
  • Great Rates for Any Size Home!
  • Bill Credits at 1k and 2k usage!

  • More Plans for Constellation

    Plan Info
    Term Length :  12 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $50
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Norma
    Best customer service in Houston

     Every time I call customer services are very friendly and willing to help you and explain anything you don't understand. 

    More

    Best customer service in Houston

     Every time I call customer services are very friendly and willing to help you and explain anything you don't understand. 

    Plans, Rates, and Promotions :

    Order Experience :

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      — Research
    Worst Provider EVER
     The owner Rahim Ali is not business savy at all. He doesn't know the energy industry and he is basically running off "research" to run this ... 

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    Worst Provider EVER

     The owner Rahim Ali is not business savy at all. He doesn't know the energy industry and he is basically running off "research" to run this company. His staff is very MININUM which leaves for a ton of mistakes. 

    Plans, Rates, and Promotions :

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    Likely to Recommend :
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      — Jon Dixon
    i couldnt...
     Recommend to my best friend NO WAY! I had service from this company over 1yr and it was miserable the customer service reps were polite BUT they call ... 

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    i couldnt...

     Recommend to my best friend NO WAY! I had service from this company over 1yr and it was miserable the customer service reps were polite BUT they call & harass you if your payment is even 1 day late. Its ridiculous the way this company abuses your trust. I had a friend pay the bill with his credit card one time. Several months later they charged his card again for fees that I was disputing. Totally waste of time even trying to reason with that idiot Rahim. Don't do business with them you will regret it!!! 

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      — Terry
    Yuck
     This company is a joke! They do not value their customers they actually use and abuse their relationship with them. They will charge your credit card ... 

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    Yuck

     This company is a joke! They do not value their customers they actually use and abuse their relationship with them. They will charge your credit card even months after you've canceled their service. They call & harass their customers if your payment is even 1 day late arriving (even if that day was a federal holiday). They are just the worst electric company I've done business with PERIOD. Now I with Gexa & it's night n day there's no comparrison. 

    Plans, Rates, and Promotions :

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    Gexa Saver 12


    9.2¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Gexa Saver 12




  • Best for medium size homes
  • Earn a $75 bill credit when you use more than 1,000 kwh in a month.
  • NEW ENROLLMENTS ONLY!

  • More Plans for Gexa Energy

    Plan Info
    Term Length :  12 months
    Plan Type :  Tiered Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — DR. ANDREW WILKINS
    EXCELLENT, SPEEDY, RELIABLE & MUCH MUCH MORE

     EXCELLENT, SPEEDY, RELIABLE & MUCH MUCH MORE. BEST CUSTOMER SERVICE OUT THERE IS IN THIS COMPANY! A COMPANY THAT WE CAN DEPEND ON! 

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    EXCELLENT, SPEEDY, RELIABLE & MUCH MUCH MORE

     EXCELLENT, SPEEDY, RELIABLE & MUCH MUCH MORE. BEST CUSTOMER SERVICE OUT THERE IS IN THIS COMPANY!

    A COMPANY THAT WE CAN DEPEND ON! 

    Plans, Rates, and Promotions :

    Order Experience :

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    Likely to Recommend :

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    24Mo Usage Bill Credit + A/C Protection for 1 Unit


    11.0¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    24Mo Usage Bill Credit + A/C Protection for 1 Unit


    Plan Info
    Term Length :  24 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $75
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




    Updated: 12-17-2018
    Example Bill
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