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We currently recommend electricity plans from Constellation, Entrust Energy and Texans Energy

Great.... Until I had to deal with them!

(1.9 / 5)

  I have never had a problem with apna energy as I was on automatic payments I never had a need to deal with them...until my bank sent me a new card now since then for over three months I have been trying to get back on automatic payments via online and telephone and kept recieving late notices in june my family and i went to california for vacation came back to no electricity explained to him my problem, he agreed said he could see that i have been trying to correct my card info and would not be charged reconnect fee. the next month.. received another late notice and this guy basically lies to me says it was a misunderstanding on MY behalf because he did not state i had a 0 balance he just stated i was not being charged a reconnect fee... I do not recommend an unprofessional business that tries to skew meanings and does not resolve problems.

Kala from Alvin
July 15th, 2011

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all around happy

(4.6 / 5)

  They never charged me a crazy rate or were unwilling/unable to answer any questions I had. I signed up for a 12 month plan, at a FIXED rate (all online/autopay), and will be re-newing. Very happy with the service. They never did anything crazy to my bill. I would recommend this company.

Katie from Corpus Christ
June 7th, 2011

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Good Company

(3.3 / 5)

  APNA Energy is a good company to have. They have reasonable rates and they work with you if you have a problem paying your bill. The customer services reps. I have work with were really nice. I didn't have a deposit when I started with them or when I moved, and moving was easy.

Anonymous from Houston
March 30th, 2011

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You can do better

(1.8 / 5)

  Their prices are high. They advertise as having low rates, but there are better companies with even lower rates. I also hated dealing with them on the phone. Most of the people I spoke with were very hard to understand. The worst experience I had with them was when they accused me of (and charged me a fee for) canceling my service and re-ordering the next day, which I didn't do. It sounded like a technical error on their part, but they wouldn't even listen to me. Very long story short: you can do way better than APNA. It's not hard to find a company with lower prices and employees who actually know what they're doing (I am with Kinetic Energy now: no complaints and I'm saving $50 a month on average).

Becky from Roanoke
November 12th, 2010

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GREAT SERVICE

(5 / 5)

  Great customer service.. Thank you. :-)

sarah from Houston
October 26th, 2010

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Best customer service in Houston

(4.8 / 5)

  Every time I call customer services are very friendly and willing to help you and explain anything you don't understand.

Norma from USA
September 28th, 2010

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Worst Provider EVER

(0.5 / 5)

  The owner Rahim Ali is not business savy at all. He doesn't know the energy industry and he is basically running off "research" to run this company. His staff is very MININUM which leaves for a ton of mistakes.

Research from Houston
July 6th, 2010

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i couldnt...

(1.1 / 5)

  Recommend to my best friend NO WAY! I had service from this company over 1yr and it was miserable the customer service reps were polite BUT they call & harass you if your payment is even 1 day late. Its ridiculous the way this company abuses your trust. I had a friend pay the bill with his credit card one time. Several months later they charged his card again for fees that I was disputing. Totally waste of time even trying to reason with that idiot Rahim. Don't do business with them you will regret it!!!

jon dixon from Houston
March 18th, 2010

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Yuck

(1.2 / 5)

  This company is a joke! They do not value their customers they actually use and abuse their relationship with them. They will charge your credit card even months after you've canceled their service. They call & harass their customers if your payment is even 1 day late arriving (even if that day was a federal holiday). They are just the worst electric company I've done business with PERIOD. Now I with Gexa & it's night n day there's no comparrison.

Terry from Houston
January 17th, 2010

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EXCELLENT, SPEEDY, RELIABLE & MUCH MUCH MORE

(5 / 5)

  EXCELLENT, SPEEDY, RELIABLE & MUCH MUCH MORE. BEST CUSTOMER SERVICE OUT THERE IS IN THIS COMPANY!

A COMPANY THAT WE CAN DEPEND ON!

DR. ANDREW WILKINS from HOUSTON
July 22nd, 2009

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