— Annaya South Indian
bounce energy
 Bounce Energy provides excellent customer service and an additional rewards program. I am saving a lot more since I have switched from my previous provider. Excellent savings with satisfactory customer service is greatly appreciated now more than ever. 

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bounce energy

 Bounce Energy provides excellent customer service and an additional rewards program. I am saving a lot more since I have switched from my previous provider. Excellent savings with satisfactory customer service is greatly appreciated now more than ever. 
Bounce Energy responds August 20th, 2018:
Thank you for leaving us such a wonderful review! We apologize that it has taken us this long to respond to you, but we wanted to let you know that it's greatly appreciated. Savings is definitely something we want all of our customers to experience! If you have any questions now or in the future in regards to your account, please give us a call and we would be happy to assist. Thanks -Kate


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The best review categories for Bounce Energy are their plans and pricing, rated at 5.0 out of 5, and the order experience, rated at 5.0 of 5.
  — SandraP_DallasTX
Bounce is Terrific!
 Best rates, great promotions, fair & honest & reliable. After three years, I have nothing negative to say. 

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Bounce is Terrific!

 Best rates, great promotions, fair & honest & reliable. After three years, I have nothing negative to say. 

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  — Oscar
Great Company
 very sastified 

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Great Company

 very sastified 

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  — Best Electric Company In Texas
Best Electric Company in Texas!
 I've used multiple companies over the years and my experience with Bounce Energy has been nothing but exceptional. I've never had any issues with my s... 

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Best Electric Company in Texas!

 I've used multiple companies over the years and my experience with Bounce Energy has been nothing but exceptional. I've never had any issues with my service or billing and their customer service is always excellent! We are customers for life! 

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Customer Review Summary

5 Star Reviews
 
46%
4 Star Reviews
 
25%
3 Star Reviews
 
5%
2 Star Reviews
 
6%
1 Star Reviews
 
19%
You might consider:

Constellation Energy is one of the largest conglomerates in North America. They operate over 35 power plants in 11 states and are one of the leadin...

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Constellation Energy is one of the largest conglomerates in North America. They operate over 35 power plants in 11 states and are one of the leading competitive suppliers of electricity and natural gas, as well as Baltimore Gas & Electric, their regulated utility in central Maryland.

In 2012 Constellation was purchased by Exelon, which has business activities in 47 different states. Exelon is the largest competitive power generator in the United States and is the second largest electricity and natural gas supplier in America.


Read Constellation Reviews

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  — Tammie
Awful Choose someone else
 I was a Bounce customer for over 7 years. When my contract ended they decided it would be a great time to "rape" me on the kwh rate. They increased ... 

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Awful Choose someone else

 I was a Bounce customer for over 7 years. When my contract ended they decided it would be a great time to "rape" me on the kwh rate. They increased it to over 17 per kwh. Plus kept changing my due date which had always been the 22nd and since I'm on paperless I didn't know so they would charge me a late fee for me paying a day late (which should have been my due date). Champion Energy has been great. You can even see your daily usage. 
Bounce Energy responds August 20th, 2018:
We are so sorry to have lost you as a customer! We did experience a large increase in prices this summer due to the demand on Electricity and several power plant closures. If your contract ended during this time, we can completely understand that you would be upset with the price increase. We apologize if the due date changes were frustrating, unfortunately, we are not able to adjust the due date as it's dependent upon when the Utility reads your meter. We apologize for the delay in our response to your review and understand all of your frustrations and hope that you might consider us again in the future if needed. - Kate


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18 Month Usage Bill Credit


9.9¢
per kWh @ 1,000 kWh
18
month term
more info

18 Month Usage Bill Credit




  • Great bill credit!
  • Low Rate Through the Summer!

  • More Plans for Constellation

    Plan Info
    Term Length :  18 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $75
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Horrible Company, Used To Be Good
    Prices have doubled since May 2018

     I used to have the best price. Bounce did not charge the Oncor fee in addition to the KW charge. That is why they were so cheap. My contract expired... 

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    Prices have doubled since May 2018

     I used to have the best price. Bounce did not charge the Oncor fee in addition to the KW charge. That is why they were so cheap.

    My contract expired and they told me the fixed fee was the same as the variable. They have DOUBLED MY BILL. My electric bill is now $360!! They will not fix it, so I am switching to direct energy today. 
    Bounce Energy responds August 20th, 2018:
    We apologize for the delay in our response and regret to hear about your experience with our billing. In all de-regulated energy areas in Texas, the Oncor (or TDU) charges are placed on each bill. For some companies, they place those fees within your rate plan or they could place them on a different line altogether. We apologize for any confusion or misinformation that was provided about those fees or your contract, which could have ultimately been the reason for you leaving us. We strive to ensure that we provide consistent and quality service to our customers, and apologize if that mark was not met. If you are still a customer of ours, we would like the opportunity to resolve this for you, please email us at Customercare@Bounceenergy.com so we may investigate further. Thanks so much -Kate


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    This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Bounce Energy

    Our analysis of Bounce Energy

    Bounce Energy was founded in 2008 in Houston, Texas and has since become one of the fastest growing retail electricity providers in the state. Bounce has been innovative with the technology options in their customer account management software and have a variety of different rewards programs from which a customer can select. They're extremely active with their customers on Facebook, Twitter, and other social media outlets and their customers also can take advantage of one of the most robust refer-a-friend programs available. In 2012 they received the highest level of excellence from JD Power & Associates customer surveys, and they've consistently been ranked as one of the Top 2 of my Texas Electricity Ratings since 2011. I'd say they've come a long way since opening their doors in 2008. Bounce Energy has recently expanded their service into New York and Pennsylvania.
      — Wgg
    Satisfaction
     I am happy with you. 

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    Satisfaction

     I am happy with you. 
    Bounce Energy responds August 20th, 2018:
    We apologize for the delay in our response to your review, but we wanted to let you know that we really appreciate your willingness to tell others about your experiences with us and thank you for the 5 stars! We hope that we continue to serve you and the rest of our customers to the best of our ability, and if you ever have any questions please don't hesitate to call us! Thanks - Kate


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    12 Month Usage Bill Credit


    10.2¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    12 Month Usage Bill Credit




  • No Minimum Usage Charge!
  • Great Rates for Any Size Home!
  • Bill Credits at 1k and 2k usage!

  • More Plans for Constellation

    Plan Info
    Term Length :  12 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $50
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




    Texas Electricity Ratings

    score for Bounce Energy:


    ( 3.5 / 5 )
    See how ratings work
    All Providers Ranked From High To Low
      — Sheri
    Bait and switch - watch your bill
     No concern for customer service. Bounce energy has no problem putting you into a contract but when you ask questions about it or why your bill will ex... 

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    Bait and switch - watch your bill

     No concern for customer service. Bounce energy has no problem putting you into a contract but when you ask questions about it or why your bill will exceed over a 65% increase once it expires they simply say they dont care and its not their problem. 
    Bounce Energy responds August 20th, 2018:
    Thank you for taking the time to provide us with a review. We apologize for the frustration that this experience has caused, and want to help make things right! Our agents should have advised about variable pricing and how summer temperatures can not only lead to an increase in overall usage but also the impacts it has on the price of overall Electricity! If you could please send us an email at customercare@bounceenergy.com with your account information we would really like to help resolve this for you. Thanks - Kate


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      — 867192
    Quick simple and easy
     This was very simple no hassle, and billing is exactly as stated. 

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    Quick simple and easy

     This was very simple no hassle, and billing is exactly as stated. 

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    Looking for that perfect balance?

    Find the Best Electric Company
      — Annaya South Indian
    bounce energy
     Bounce Energy provides excellent customer service and an additional rewards program. I am saving a lot more since I have switched from my previous pro... 

    More

    bounce energy

     Bounce Energy provides excellent customer service and an additional rewards program. I am saving a lot more since I have switched from my previous provider. Excellent savings with satisfactory customer service is greatly appreciated now more than ever. 
    Bounce Energy responds August 20th, 2018:
    Thank you for leaving us such a wonderful review! We apologize that it has taken us this long to respond to you, but we wanted to let you know that it's greatly appreciated. Savings is definitely something we want all of our customers to experience! If you have any questions now or in the future in regards to your account, please give us a call and we would be happy to assist. Thanks -Kate


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      — Vickie
    Satisfied
     Im a new customer to Bounce, but so far I am very happy with the service and the price! 

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    Satisfied

     Im a new customer to Bounce, but so far I am very happy with the service and the price! 
    Bounce Energy responds August 20th, 2018:
    Welcome to the Bounce family! We appreciate that as a brand new customer, you were excited and wanted to tell others about your experience. We apologize it has taken us so long to respond to your review, but we are truly thankful for your 5-star rating! Should you have any questions about your account, please don't hesitate to reach out. Have a wonderful week - Kate


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      — Cc TX
    So far so good
     Haven't encountered any problems so far. 

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    So far so good

     Haven't encountered any problems so far. 
    Bounce Energy responds May 10th, 2018:
    Thank you for leaving us a review! We pride ourselves in offering a great product at competitive prices and are happy to see you are enjoying your service with us! I hope you have a wonderful day! -Paige


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    Find Electricity Plans in Texas:


      — Mommy T
    Great company with perks!
     Check out this cool deal from Bounce Energy. When you sign up for electricity service, we both get $75 for the month of April. 

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    Great company with perks!

     Check out this cool deal from Bounce Energy. When you sign up for electricity service, we both get $75 for the month of April. 
    Bounce Energy responds August 20th, 2018:
    Way to get those referrals! We love hearing that our customers are so satisfied with their service that they would recommend it to others. We hope that we continue to provide great service. Have a wonderful week - Kate


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    LifeEnergy 6 100% Green


    9.7¢
    per kWh @ 1,000 kWh
    6
    month term
    more info

    LifeEnergy 6 100% Green


    Plan Info
    Term Length :  6 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $149
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Oliver
    Full of surprises

     Has been with bounce energy for over 5 years. The more you stay, the more the company will bite. What is worse, what made me leave, It is what they ca... 

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    Full of surprises

     Has been with bounce energy for over 5 years. The more you stay, the more the company will bite. What is worse, what made me leave, It is what they call " delivery and maintenance " fee! sometimes It was equal to the actual usage fee. I wonder if they were doing maintenance on my address monthly. As you sign up, be sure you ask about that. 
    Bounce Energy responds August 20th, 2018:
    We are so sorry to hear about this experience that you have had with our customer service agents. The Transmission and Distribution Utility, which is responsible for the maintenance and repair of any power lines or your Electricity meter, do charge customers for those things each month. Generally, it's a monthly fee plus a per usage fee. Especially this last winter, we had many customers use much more energy than they anticipated, which would lead to a higher TDU charge. If you have any questions about this, we can definitely provide more detail if you'd like to email us at Customercare@Bounceenergy.com. Thank you! - Kate


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      — Terri
    Great Electricity, Terrible on Promotion Accountability
     I have enjoyed the pricing I have received from Bounce but I signed up for the AA miles promotions and they have only transferred my points to my AA a... 

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    Great Electricity, Terrible on Promotion Accountability

     I have enjoyed the pricing I have received from Bounce but I signed up for the AA miles promotions and they have only transferred my points to my AA account once....I've been with them 4 years and it has been a year since they made the first deposit in January of 2017. I have asked for them to transfer my remaining balance and every time they say oh there is a problem with the program we will have someone contact you. I think they just don't want to transfer the points. Judging from what others have said, they use the promotions to finish signing you up but then dont follow through with the promise. Beware of the promotions. 
    Bounce Energy responds August 20th, 2018:
    Good Morning, we are so sorry to hear about this experience! The promotions definitely shouldn't be a hassle of any kind for our customers! We understand that it has been quite a while since you have sent this review, but if you are still experiencing issues, please send us an email to Customercare@Bounceenergy.com with your account information so we can look into this further for you! Thanks so much - Kate


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      — Rahi
    Great Electricity Provider
     Its very good electric company and I have been using since 3 years without any problem. After switching to this provider my bill almost reduced to h... 

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    Great Electricity Provider

     Its very good electric company and I have been using since 3 years without any problem.
    After switching to this provider my bill almost reduced to half. Also they have very good reward program and
    gives you cash back of $50 , $25 etc on time to time like for 3 or 6 months or if autopay chosen.
    Their rates are decent and didn't get any problems so far and it is very easy to switch to Bounce Energy.
     
    Bounce Energy responds August 20th, 2018:
    Thank you so much for the wonderful review! We truly apologize it has taken us this long to respond to it, but we honestly appreciate you taking the time to tell others about your wonderful experience. We hope you have a great week! Thanks - Kate


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      — Darkshadow
    Just switched away from Bounce
     I was with Bounce energy for a total of 4 years. The first year I was pleased with the service since I got a decent rate, had no billing problems, and... 

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    Just switched away from Bounce

     I was with Bounce energy for a total of 4 years. The first year I was pleased with the service since I got a decent rate, had no billing problems, and got a weekly email with my usage and projected costs. I liked their airline rewards program, refer-a-friend program, match-the-rate discount program, and $25-$75 sign up/renewal bonus offers. My only complaint the first year was that they promised me a 1-for-1 mile per dollar airline rate with no cap deposited in my AAdvantage account every month and instead ended up only giving me 1 for 1 up to $200 per month deposited every 3 months. Overall the price was reasonable so I signed up for another year.

    That year I got a lot of refer-a-friend discounts so even though my rate was much worse the cost I ended up paying for electricity was very good so I renewed for a third term this time for 2 years to get a better rate. Once I was signed up long-term the problems began.

    First the weekly emails became less reliable and more sporadic. Then Bounce kept messing with their website and the plan I agreed to was not the plan they ended up using to bill me. I was supposed to have a base rate based on my usage and instead they charged me a flat base rate. I think that ended up averaging out to about the same rate but no matter how many times I called them to correct the discrepancies between what I ordered and what they had listed on the website and what they were billing me for they would not do anything about it. Also they did not give my any more refer-a-friend credits or the promised renewal bonus. Then they stopped depositing any airline miles in my AA account entirely. I tried calling but the representatives couldn't help me because that was "another department's responsibility". I had this issue escalated and was told a supervisor would call me back and deposit the missing miles that were accumulating. They didn't call me back the first 2 times they said they would. The third time I finally got a call they only deposited like 280 of the 1500 they owed me. When all was said and done they shorted me approximately 500 miles which I gave up fighting for but I am still upset over since their own website which I had pictures of and used to provide proof was not enough to get them to honor their promises. (I've been told they are trying to discontinue this reward program entirely in the near future since they can't get miles to give any customers not just me but I only found out after speaking directly to the rewards program director and no notice has been given to any other customers yet despite no one getting rewards this year).

    The worst part of the third contract and the main reason I left however was that towards the end of my contract they started moving my due date around which kept making me late paying my bill. The first 3 and a half years I never had one late payment but then 3 months in a row I missed the cutoff by something like an hour because I would make a note on my calendar to pay it 2 days earlier and the next month my due date would magically be 3 days earlier or some such bs. They added 5% to my bill every time this happened even if I was only 5 minutes past their arbitrary cutoff time. That adds up fast. At this point I was beyond ready to switch providers so I waited til my contract was supposed to be up on Dec 9 since I had originally renewed the plan on Dec 9 but instead they wouldn't let me out of the contract until Jan 9 so they effectively stole a month of choice from me. This is unacceptable. I probably should file a complaint with some authority for that but truth be told I am just so happy to be no longer with Bounce I don't want to waste my time dealing with electric nightmares anymore. Things started off well but I think my experience is not untypical. When I first signed up with Bounce they had 4 star average reviews but when I left only 2 stars. I think that is an accurate representation of how they used to be better and have since gone straight downhill. Use at your own risk. 
    Bounce Energy responds January 30th, 2018:
    We regret to hear of this experience you had. We would like the opportunity to review the concerns you have mentioned further. Please email your account details to us at dedigitalcare@directenergy.com along with a copy of this review so we can address these concerns with you. Thank you, - Cole


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    Smart Value 12 Online


    9.4¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Smart Value 12 Online




    Use between 1000 and 2000 kWh and receive a $30 bill credit!

    More Plans for Cirro Energy

    Plan Info
    Term Length :  12 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $200
    Monthly Recurring Charge :  $7.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Reaz
    best provider for electricity in texas

     One of the best electricity provider in texas. They have good plans whhich saves money. Excellent website to understand your bill. Most of all have su... 

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    best provider for electricity in texas

     One of the best electricity provider in texas. They have good plans whhich saves money. Excellent website to understand your bill. Most of all have superb rewards program. 

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      — Ofy
    Liars
     I called to cancel.my service during the Harvey. The representative told me, my service will automatically cancelled from the apartment after I move o... 

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    Liars

     I called to cancel.my service during the Harvey. The representative told me, my service will automatically cancelled from the apartment after I move out in October the 5. I moved into another apartment yet was still charged for the previous apartment for October, then November. I paid for the first week of November 106, but received another for November 11. 9.46. This was after I spoke again to a representative about the 106 dollars and she told.me my account will be cancelled and the 106 will be my lastbil. But how do you charge a bill for an apartment which has already been rented by another resident with a different electric plan? How can i charge for two ful month, for an apartment i moved out. For an electric service i cancelled too 
    Bounce Energy responds November 7th, 2017:
    We sincerely apologize for the experience you have had. We would like to speak to you further regarding this. Please send us your account number, full address and phone number to customercare@bounceenergy.com so we can take a look into this. Thank you, - Jane


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      — Khanh Tran
    be aware with their cash back scam
     I signed up two years service. after 2 year I renew and they just post 0$/kwh. I switched to another company and asked them for the cash back reward. ... 

    More

    be aware with their cash back scam

     I signed up two years service. after 2 year I renew and they just post 0$/kwh. I switched to another company and asked them for the cash back reward. They said they can not reward because I am no longer their customer. I wish I can post the chat I talked with them. Be aware this company people. read their contract carefully . 
    Bounce Energy responds November 7th, 2017:
    Good afternoon. We regret to hear that your experience was not as great as we would like. We would like to assist you further with these concerns. Please email us your account number, full address and phone along with a brief description of the concern to customercare@bounceenergy.com. Thank you, -Cole


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      — Joe
    Won't send a Bill - Just Disconnect Notices - So Frustrating!
     We have have been using Bounce Energy for about a year now and NOT ONCE have we received a Bill(Paper or Email). However, we will receive a disconnec... 

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    Won't send a Bill - Just Disconnect Notices - So Frustrating!

     We have have been using Bounce Energy for about a year now and NOT ONCE have we received a Bill(Paper or Email). However, we will receive a disconnect notice via US Postal and we will receive a Survey" email from them. We have made multiple calls to them trying to resolve this issue - Incredibly Frustrating! 
    Bounce Energy responds November 7th, 2017:
    Joe, sorry for the frustration. We would like to review this further. Please email us your account number, address and phone along with a brief description of this concern to CustomerCare@Bounceenergy.com. We look forward to hearing from you. All the best, - Jane


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    Entrust 6


    10.5¢
    per kWh @ 1,000 kWh
    6
    month term
    more info

    Entrust 6




  • Straightforward Billing
  • Great rates for any sized home

  • More Plans for Entrust Energy

    Plan Info
    Term Length :  6 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Mike
    6 months paying market rate

     Called them today to verify my bill and was informed that I was paying market rate since I was on a month to month basis. Last March or so I got a ca... 

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    6 months paying market rate

     Called them today to verify my bill and was informed that I was paying market rate since I was on a month to month basis. Last March or so I got a call from Bounce that my contract was expiring and would I like to renew with a 2 year plan for long term savings. The one year plan had better rates at the time so I went with that deciding to risk the market. When I told the gentleman that today he said they had no record of that contact (as if that's a story anyone would make up) and he was sorry for the inconvenience but there was nothing that could be done. I knew my bills were higher this summer but we had record heat and I chalked up to that. I didn't even know they had a month to month plan which I would NEVER knowingly choose anyway.
    They've been good in every other respect but this is was their mistake and I paid for it. Going to have to go somewhere else. 
    Bounce Energy responds October 20th, 2017:
    Thank you for taking the time to provide us with a review, Mike. I apologize for the frustration that this experience has caused, and want to help make things right. Please email us at dedigitalcare@directenergy.com with your full name, service address, account number, email and phone number so that we assist you further. Have a great weekend! ~Deborah


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    Break away from contracts
    and credit checks.

    Find Prepaid Electric Plans
      — Joe
    Their "rewards" are a gimmick.
     I enrolled in their cashback rewards program, but never received the promised rewards. They cite a clause in the fine print "You are deemed a cus... 

    More

    Their "rewards" are a gimmick.

     I enrolled in their cashback rewards program, but never received the promised rewards. They cite a clause in the fine print "You are deemed a customer in good standing as determined in our sole discretion" to say that I'm not eligible for rewards since I'm switching to another company next month, even though I met all the criteria.

    They advertise that you can cash in the rewards after 12 months, which is the term of the contract, but in reality it takes anywhere from 15-17 months. The rewards don't start until 30 days after your first bill, then the rewards aren't applied until 2 billing cycles after you qualify. So you either have to let your contract lapse and pay an astronomical rate, or renew your contract with them, since they will "not apply the rewards to your final bill." This is just a scheme to lock in customers. You can't actually get the rewards until after you've renewed your contract or let it lapse and pay high rates which way out balance the rewards.

    So I left and went with a reputable company with a better rate and no gimmicks to lock me in at the end of my contract. 
    Bounce Energy responds September 8th, 2017:
    Hi Joe. Thank you for reaching-out to us. We would like to ensure that we properly resolve your concerns. If you could please email your details to us at customercare@bounceenergy.com, we will then work toward resolving the matter.Sincerely, - Henry


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      — Khan
    Long time Bounce Energy Customer
     I have been a customer for 5 years but not any more. They quietly increased my bills and never notified me about my current plan expiring. They used t... 

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    Long time Bounce Energy Customer

     I have been a customer for 5 years but not any more. They quietly increased my bills and never notified me about my current plan expiring. They used to send letters before but not any more. Something has changed with this company and I don,t like it at all, stay away. 
    Bounce Energy responds September 8th, 2017:
    Hi Khan, Thank you for contacting us. We would like to investigate your concerns regarding the rate plan increase and your bills. If you would like to email us your account number and address at customercare@bounceenergy.com, we will then work toward resolving the matter.Sincerely, - Henry


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      — Ernest
    Pretty good rates if you can tolerate unsatisfactory customer service
     I will say from the beginning my situation is unusual in that my property has two services, one for the home and a separate one for guard lights. It t... 

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    Pretty good rates if you can tolerate unsatisfactory customer service

     I will say from the beginning my situation is unusual in that my property has two services, one for the home and a separate one for guard lights. It took many months of communication with customer service, supervisors, and even a letter to the company president before they were able to (a) realize I had two services, (b) put them together in one account so I would receive only one bill. Their email notifications of bills still do not add both amounts together for the correct bill amount, and they are unable to make both service plans end on the same date, making me choose new plans twice instead of once. 
    Bounce Energy responds September 8th, 2017:
    Hi Ernest, Thank you for the feedback. It definitely should not take months of time to fix a multi-premise inquiry. We sincerely apologize for the experience, and we want to make sure that all your concerns are addressed. If you would like you may confirm your account number and address via email to us at customercare@bounceenergy.com. We look forward to resolving your concerns. Sincerely, - Henry


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      — Marcella
    Stop Looking - Get Bounce!
     I have been using Bounce Energy for almost 2 years now. I was referred by a friend and it has been the best ever since. They offer excellent prices pe... 

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    Stop Looking - Get Bounce!

     I have been using Bounce Energy for almost 2 years now. I was referred by a friend and it has been the best ever since. They offer excellent prices per k/w, and even offer rewards for paying you bills on time - including gift cards and movie tickets. Of course every company has their down falls, but I haven't found one with Bounce. They are a great company! Trust me, you won't regret it! 
    Bounce Energy responds September 8th, 2017:
    We're so happy you've had a great experience Marcella! If there is anything we can do to improve or if you have any questions or concerns, please feel free to email us at customercare@bounceenergy.com. Sincerely, - Henry


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    Price Protect 24


    11.7¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    Price Protect 24


    Plan Info
    Term Length :  24 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $100
    Monthly Recurring Charge :  $8.99

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Cella
    Great Service

     I have had Bounce Energy for almost two years now - and have no complaints! Always have been treated great, and comes with great rewards. 

    More

    Great Service

     I have had Bounce Energy for almost two years now - and have no complaints! Always have been treated great, and comes with great rewards. 
    Bounce Energy responds September 8th, 2017:
    Hi Cella, Thank you for taking the time to review us! If you have any questions or ideas for improving our products or services, please feel free to email us at customercare@bounceenergy.com. All the best, - Henry


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      — HappyCustomerForever
    BEST LITTLE SECRET IN TEXAS
     I have never been so pleased with any utility service provider. Lowest rates for my area. No surprises. Professionalism every time. Recommend very highly! 

    More

    BEST LITTLE SECRET IN TEXAS

     I have never been so pleased with any utility service provider. Lowest rates for my area. No surprises. Professionalism every time. Recommend very highly! 
    Bounce Energy responds September 8th, 2017:
    Hello! We're very pleased that you enjoy the high level of service! We look forward to continuing that same level with you in the future. If you have any questions or concerns you may email those to us at customercare@bounceenergy.com! Thank you again for the great feedback! Sincerely, - Henry


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      — Grecia
    I changed to Bounce Energy and I am not regretting it.
     I had been another company for 1.5 years but their prices just kept rising every time I renovated the contract. The reward programs with Bounce Energy... 

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    I changed to Bounce Energy and I am not regretting it.

     I had been another company for 1.5 years but their prices just kept rising every time I renovated the contract.
    The reward programs with Bounce Energy are pretty cool and there is always an incentive to have the customers happy and saving money! 
    Bounce Energy responds August 7th, 2017:
    Grecia, thank you for taking time to share your experience. We appreciate your business! All the best, -Jane


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      — Adem
    Cheating their customers with some promotions
     Bounce energy puts some promotions and lower bills first three months but after that they put lots of extra fees even if you have lowest rate per kwh.... 

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    Cheating their customers with some promotions

     Bounce energy puts some promotions and lower bills first three months but after that they put lots of extra fees even if you have lowest rate per kwh. I also bad experience with 3 months fixed plan. I did not renew for new fixed rate and I left bounce energy. They charged me $135 early termination fee. The last thing I hate Bounce energy they charged me late fee around $3 and disconnect notice $20 even if I set up autopayment. Something was wrong their system but they charged me these extra fees. They are just finding reason to charge. This company put lots of referral and promotion awards but they took all of them in 3-4 months from you. 
    Bounce Energy responds September 12th, 2017:
    Hi Adam! Our apologies for the delay in our response. We would like to review this with you and make sure that we've addressed your concerns. If you could please email us at customercare@bounceenergy.com confirming your account number and address, we may then look into and resolve this matter. Sincerely, - Henry


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    Gexa Saver 12


    9.4¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Gexa Saver 12




  • Best for medium size homes
  • Earn a $75 bill credit when you use more than 1,000 kwh in a month.
  • NEW ENROLLMENTS ONLY!

  • More Plans for Gexa Energy

    Plan Info
    Term Length :  12 months
    Plan Type :  Tiered Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — E.larsen
    Sorry to be leaving

     I would recommend bounce to anyone I have had the beat service and experience with bounce there rates ate great. But I'm moving to a new address and i... 

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    Sorry to be leaving

     I would recommend bounce to anyone I have had the beat service and experience with bounce there rates ate great. But I'm moving to a new address and it appears they don't offer there service out there not sure why but I will miss you. 
    Bounce Energy responds August 7th, 2017:
    Hi E! Thank you for recommending us to your friends and family. We hope that we may be your provider in the future. Have a wonderful day! -Jane


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      — Sb103756
    Horrible Customer Service
     I defaulted so they say on my payment arrangement I can't be granted another arrangement for 90 days. I am a low income mother with 4 kids in Texas. ... 

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    Horrible Customer Service

     I defaulted so they say on my payment arrangement I can't be granted another arrangement for 90 days. I am a low income mother with 4 kids in Texas. The arrangement was for 2weeks out from June 19th which is July 3rd. Now they're saying the 1st which is 2 days and I've never defaulted on arrangement before. One mistake and be in the dark is what they say. I have been with them for 6 years just change my plan to a contract after 6 years and put on balance billing to help. I guess now since I'm locked in a contract they mistreat me 
    Bounce Energy responds September 12th, 2017:
    Hi. Thank you for reaching-out to us. We sincerely apologize for the delay in our response. It is definitely our aim to treat all our customers fairly. We definitely want to provide you with all the options we have for low income customers. If you would like to email us at customercare@bounceenergy.com with your address and account number, we may then look further into this to see what we may do. Sincerely, - Henry


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      — Jo - Fort Worth TX
    Zero Complaints :)
     I was new to the area and needed to find a reliable energy company fast. I did some searching and found bounce energy and have been with them for a ye... 

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    Zero Complaints :)

     I was new to the area and needed to find a reliable energy company fast. I did some searching and found bounce energy and have been with them for a year and a half now. Great company with great incentive programs. So far I've gotten $50 off 1 bill, 2 free movie tickets, and $25 toward a restaurant. 
    Bounce Energy responds August 7th, 2017:
    Hi Jo! Thank you for your review. Customer satisfaction means a lot to us. Have a wonderful day! -Jane


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      — Cris Power
    Best Electricity Comapany
     I have been with Bounce Energy for two years and I have nothing but great things to say about them. Prices are low, they reward fun gift cards for on-... 

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    Best Electricity Comapany

     I have been with Bounce Energy for two years and I have nothing but great things to say about them. Prices are low, they reward fun gift cards for on-time payments, and have great customer service. I sadly will be leaving Bounce Energy due to my apartments being bought out, and they were kind enough to wave my cancellation fee. I plan to be back! 
    Bounce Energy responds August 7th, 2017:
    Hi Cris. Thank you for the feedback. We are glad to hear that you had a good experience while being a customer of ours. We look forward to providing you with service in the future. Thank you, -Jane


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    Eagle 36


    11.3¢
    per kWh @ 1,000 kWh
    36
    month term
    more info

    Eagle 36




  • Great rates regardless of your monthly electricity usage!
  • Simple, straightforward pricing
  • Price Protection for 3 years

  • More Plans for TriEagle Energy

    Plan Info
    Term Length :  36 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $20.00 for each month remaining in agreement
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Bounce Energy Sucks
    FULL OF SH*T

     THEY REFUSE TO GIVE ME MY DEPOSIT FOR NO REASON I PAID MY BILLS EARLY EVERY MONTH I FINISHED OUT MY YEAR O SIGNED UP FOR! EVERYONE I SPEAK TO ACTS LIK... 

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    FULL OF SH*T

     THEY REFUSE TO GIVE ME MY DEPOSIT FOR NO REASON I PAID MY BILLS EARLY EVERY MONTH I FINISHED OUT MY YEAR O SIGNED UP FOR! EVERYONE I SPEAK TO ACTS LIKE THEY HAVE NO IDEA WHAT THEY ARE DOING 
    Bounce Energy responds August 9th, 2017:
    Hi, Thank you for taking the time to leave a review. We do apologize for the experience encountered. If you could email Bounce Energy at cutomercare2@bounceenergy.com the account will be fully reviewed within 24 hours. Please include your account number in your email. Thank you, -Sam


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    Find Great Deals on Electricity

    Cheap Electricity Plans
      — Kim S.
    Great Electric Options, Great Incentives, Great Company.
     I've been with Bounce for over 2 years now and I must say, they are the best energy provider thus far. Prices are fair and they offer great incentive ... 

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    Great Electric Options, Great Incentives, Great Company.

     I've been with Bounce for over 2 years now and I must say, they are the best energy provider thus far. Prices are fair and they offer great incentive programs. 
    Bounce Energy responds June 17th, 2017:
    Thank you for leaving such a great review Kim! We really appreciate you as a customer and if you ever have any questions about your services, please feel free to reach out to us. Have a great weekend! - Kate


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      — Rahil
    Best Electricity Provider in TX
     I have been using since around 2 years and no problems with bills and payments, quick customer service, low rates. They have very excellent Rewards an... 

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    Best Electricity Provider in TX

     I have been using since around 2 years and no problems with bills and payments, quick customer service, low rates. They have very excellent Rewards and promotions programs for every three or six months like $50 credit to your account, $50 Restaurant gift card for on-time payment, $15 Starbucks Gift card and One month free electricity. 
    Bounce Energy responds June 7th, 2017:
    We're happy you've chosen us for the last two years Rahil! Thank you for the kind words. We look forward to keeping you as a customer in the future. Sincerely, - Henry


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      — Bounce Energy And Rewards
    Best yet
     Both my mother and I have used Bounce Energy for about 3 years. Our bills are always low. My neighbor has TXU and his bill is $50 higher then mine all... 

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    Best yet

     Both my mother and I have used Bounce Energy for about 3 years. Our bills are always low. My neighbor has TXU and his bill is $50 higher then mine all the time. The rewards are awesome for paying your bill on time. I have collected over $325 in rewards over 3 years. You receive a new reward after every 6 on time payments. You choose your reward. Now after being on time for 3 straight years, I get an extra 3% of my monthly bill as well. Low cost energy with rewards. You can't go wrong with Bounce. 
    Bounce Energy responds June 7th, 2017:
    Thank you for the great review! We love having you as a customer and look forward to providing you with even better service in the future! All the best, - Henry


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      — Screwed Out Of My Reward
    You will not receive your full reward from Bounce!
     I just finished my Tremendous24 program and 3% cash back. Upon renewing, Bounce was not competitive and I have switched to another provided. I was o... 

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    You will not receive your full reward from Bounce!

     I just finished my Tremendous24 program and 3% cash back. Upon renewing, Bounce was not competitive and I have switched to another provided. I was on auto pay and paid all bills on time. I received my reward for the first 12 months, but Bounce stole my last 12 months. The fine print states you have to be an active customer (meaning I must have been a customer on month 25) to get your reward. They basically stole $100 from me. An experience like this make me glad I am no longer a customer. 
    Bounce Energy responds June 7th, 2017:
    Hi. Thank you for reaching-out to us. We sincerely apologize for the negative experience, and we want to make sure that we completely address your concerns. If you would like to email us at customercare@bounceenergy.com with your account number, address, and phone number, we will then be able to confirm the information and work toward a resolution. Sincerely, - Henry


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    LifeEnergy 12 100% Green


    11.5¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    LifeEnergy 12 100% Green


    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $149
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Nefertiiti
    The utility company that pays you to be a customer

     If you're not with Bounce energy you're definitely missing out. Service renewal is seamless, billing is transparent and straight forward, and the perk... 

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    The utility company that pays you to be a customer

     If you're not with Bounce energy you're definitely missing out. Service renewal is seamless, billing is transparent and straight forward, and the perks are great.
    Prepaid visa cards just because and now 3% off my monthly bill as a result of 36 months of on-time payments. I even got a credit on my bill one month, with no prior fanfare or noise. This is what I really like about Bounce, other companies sneakily stiff you, Bounce quietly rewards you.
    I do get offers from other utility companies but I really have no desire or motivation to leave Bounce simply because I have everything I need right here. Referring a friend, who signs up, gives both you and them $50 each.
    If you're not with Bounce I'd say try them, let me refer you:-) 
    Bounce Energy responds June 7th, 2017:
    We're happy you love the service and reward Nefertiiti! Looking forward to having you as a customer in the future! Sincerely, - Henry


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      — Karen
    Stop looking... Bounce is the best!
     I switched electricity providers every 6 months to a year until I switched to Bounce over two years ago. I have not been able to come up with a good ... 

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    Stop looking... Bounce is the best!

     I switched electricity providers every 6 months to a year until I switched to Bounce over two years ago. I have not been able to come up with a good reason to switch to another provider since then. Bounce has an awesome rewards program (no other provider I had ever used offered one) and their rates are competitive. Twice they have given me a 'match the rate' discount to keep me as a customer. The only times I have needed to contact them was before contract renewal times and their customer service was great. I am still the type of person who will check and make sure I am getting a good deal come my next renewal time period, but I couldn't be happier with Bounce right now. If you switch, I think you'll be happy! Thank you and good luck! 
    Bounce Energy responds June 7th, 2017:
    Thank you for the wonderful review Karen! We're so happy you love the service. Sincerely, - Henry


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      — Passed Off
    Screwed me
     Was a faithful customer of this company for 3 years, on autopay...when I switched companies, rather than send me a bill, they sent me to a collections... 

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    Screwed me

     Was a faithful customer of this company for 3 years, on autopay...when I switched companies, rather than send me a bill, they sent me to a collections agency. Would not return a phone call. 
    Bounce Energy responds June 2nd, 2017:
    Good Morning! We apologize for the inconvenience this may have caused you. We would like to look into this situation further and assist in a resolution. Please email us at dedigitalcare@directenergy.com with you full name, account number, service address, email and phone number associated to the account. Thank you. - Ally


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      — Jess
    Cheap and Rewarding
     I've had Bounce Energy for 2 years now and they've yet to disappoint! Rent is generally $40 a month for my apartment in Arlington,Texas and I get rewa... 

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    Cheap and Rewarding

     I've had Bounce Energy for 2 years now and they've yet to disappoint! Rent is generally $40 a month for my apartment in Arlington,Texas and I get rewards for paying on time such as gift cards and movie tickets. 
    Bounce Energy responds May 8th, 2017:
    It's great to hear you are enjoying the rewards program! Thank you for your unwavering support. - Ally


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    Generous Saver 36


    11.5¢
    per kWh @ 1,000 kWh
    36
    month term
    more info

    Generous Saver 36




  • Great for medium sized homes
  • Support the charity of your choice
  • Popular Texas Brand

  • More Plans for 4Change Energy

    Plan Info
    Term Length :  36 months
    Plan Type :  Tiered Rate
    Early Termination Fee :  $20x months remaining
    Monthly Recurring Charge :  $93.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Ellen C.
    Thinking of changing energy providers?

     Consider BOUNCE ENERGY I have been with BOUNCE for the last 3 years, and havent looked back. After you become a customer, you get your own code to sha... 

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    Thinking of changing energy providers?

     Consider BOUNCE ENERGY
    I have been with BOUNCE for the last 3 years, and havent looked back.
    After you become a customer, you get your own code to share with family/friends.
    Check out their rates, and customize a plan that is right for you.
    Get other perks, $5.00 birthday credit, free movie tickets, and a $100. Visa gift card, for on time bill pay.
    I just renewed my service for 2 more years, because I have paid my bill on time, I get a 3% discount, every month.
    Do IT !! 
    Bounce Energy responds June 7th, 2017:
    We're so happy to have you as a customer for the last 3 years Ellen! We look forward to having you as a customer for the next 3! Sincerely, - Henry


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      — Kimberly
    Great incentive programs
     I've been with Bounce for over 2 years now and I must say, they are the best energy provider thus far. Prices are fair and they offer great incentive ... 

    More

    Great incentive programs

     I've been with Bounce for over 2 years now and I must say, they are the best energy provider thus far. Prices are fair and they offer great incentive programs. 
    Bounce Energy responds May 8th, 2017:
    Thank you for your loyalty, Kimberly! We make every effort to ensure our customers are happy. Have a great week! - Ally


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      — Richard G
    No issues
     Easy sign up and great rates. Have had for for about 9 months with no issues. 

    More

    No issues

     Easy sign up and great rates. Have had for for about 9 months with no issues. 
    Bounce Energy responds May 8th, 2017:
    Thank you for your review, Richard! We are glad to hear we were able to make sign up easy for you. All the best. - Ally


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      — Rahil
    Excellent Electricity Company
     Its very good electric company and I have been using since 2 years without any problem. After switching to this provider my bill almost reduced to hal... 

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    Excellent Electricity Company

     Its very good electric company and I have been using since 2 years without any problem. After switching to this provider my bill almost reduced to half. Also they have very good reward
    program and gives you cash back of $75 , $25 etc on time to time like for 3 or 6 months or if autopay chosen. Their rates are decent and didn't get any problems so far and it is very easy 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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    Free Nights


    13.2¢
    per kWh @ 1,000 kWh

    prepaid
    more info

    Free Nights


    Plan Info
    Term Length :  None
    Plan Type :  Pre-paid
    Early Termination Fee :  $0
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service
    Prepaid Disclosure Statement

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Brad
    Must Read Review!!

     I have been with Bounce Energy for over 4 years now. I have been very happy with the rates and service and always found customer service helpful. In... 

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    Must Read Review!!

     I have been with Bounce Energy for over 4 years now. I have been very happy with the rates and service and always found customer service helpful. In fact while they used to have long wait times they have fixed that issue. I recently called in with an issue on found on my bill and they were quick to work with me to resolve it. Prior to this I tried a number and this company has been the best and great rates. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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    Looking for renewable energy to reduce your carbon footprint?

    Affordable Green Energy Plans
      — Tom T
    Rewarded for Just Paying Your Bill On Time
     I've been with Bounce for over two years now and have had no problems. They literally reward you just for paying your bill on time. I'm on AutoPay and... 

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    Rewarded for Just Paying Your Bill On Time

     I've been with Bounce for over two years now and have had no problems. They literally reward you just for paying your bill on time. I'm on AutoPay and I get rewards every few months for doing essentially nothing. Coming up on a free month of electricity in a few months! Also, they give credits for referrals. 
    Bounce Energy responds May 8th, 2017:
    Hi Tom! We are glad to hear you are enjoying our rewards and appreciate your loyalty. - Ally


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      — Cody
    Excellent customer service and rewards program
     Bounce Energy provides excellent customer service and an additional rewards program. You will greatly appreciate outstanding customer service, various... 

    More

    Excellent customer service and rewards program

     Bounce Energy provides excellent customer service and an additional rewards program. You will greatly appreciate outstanding customer service, various electric plan packages, and truthful customer incentives. Excellent savings with satisfactory customer service is greatly appreciated now more than ever. 
    Bounce Energy responds May 8th, 2017:
    We certainly aim to provide the best for our customers! Thank you for your feedback, Cody! - Ally


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      — Michelle
    Fabulous!
     Finally, an energy company that I am satisfied with! Inexpensive in comparison with others, the customer service is great, and the rewards program is ... 

    More

    Fabulous!

     Finally, an energy company that I am satisfied with! Inexpensive in comparison with others, the customer service is great, and the rewards program is awesome! 
    Bounce Energy responds May 8th, 2017:
    Thank you for sharing your experience with us, Michelle! - Ally


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    Find Electricity Plans in Texas:


      —
    You won't regret switching to Bounce!
     I switched electric companies every 6 months to a year until I switched to Bounce 2 years ago. I just renewed today for another year. I'm not sure i... 

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    You won't regret switching to Bounce!

     I switched electric companies every 6 months to a year until I switched to Bounce 2 years ago. I just renewed today for another year. I'm not sure if I will ever switch companies again... and that is a relief! Their customer service is great although I have not had to call them for much over the last two years. They offered me a 'beat the competitor's discount' to keep me as a customer as well as a bill credit. When you see other much lower rates - make sure you read the fine print as there is usually a catch. I have not had any problems with Bounce Energy over the last two years and highly recommend them! What other company out there offers a rewards program that pays YOU back??? None that I've found. Good luck with your search, but if I were you I'd stop here! 
    Bounce Energy responds May 8th, 2017:
    Thank you for remaining a loyal customer to us. We are happy to hear your positive experience and will continue to improve. Have a great week! -Ally


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    Green Eagle 36


    11.7¢
    per kWh @ 1,000 kWh
    36
    month term
    more info

    Green Eagle 36




  • 100% renewable
  • Includes FREE Energy Savings Kit!
  • Super low gree rate
  • Great for small, medium, and large homes!

  • More Plans for TriEagle Energy

    Plan Info
    Term Length :  36 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $20.00 for each month remaining in agreement
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Leeya Zibd
    No issues

     I've been with bounce energy for over 5 years and I've never had any issues with customer service or the quality of service they provide. 

    More

    No issues

     I've been with bounce energy for over 5 years and I've never had any issues with customer service or the quality of service they provide. 
    Bounce Energy responds February 8th, 2017:
    Leeya, we wanted to say thank you for being a loyal customer! We do appreciate your business. Have a great day! -Jane


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      — Daniel A.
    As good as it gets!
     I have been using this company since 2014 and I really haven't had a complaint about their service. I have gotten a lot of different rewards and their... 

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    As good as it gets!

     I have been using this company since 2014 and I really haven't had a complaint about their service. I have gotten a lot of different rewards and their customer service is great. They usually answer their phones pretty quickly and they don't try to "Bounce" you around. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Kyle
    Great discounts and company.
     I have now been with Bounce 3 months doing month by month. My bill has not gone over 60 dollars. They promised me great service and that is what Im ge... 

    More

    Great discounts and company.

     I have now been with Bounce 3 months doing month by month. My bill has not gone over 60 dollars. They promised me great service and that is what Im getting. 
    Bounce Energy responds December 6th, 2016:
    Thanks for leaving us such a great review Kyle! We really appreciate you taking the time to provide us with that feedback. If you have any questions about your account, you can contact us any time by phone, email or social media. Have a great day! - Kate


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      — Leeya
    great company!
     Overall, bounce energy gives me good rates and has great customer service. Every time I've called customer service they've been nothing but helpful an... 

    More

    great company!

     Overall, bounce energy gives me good rates and has great customer service. Every time I've called customer service they've been nothing but helpful and understanding. I live in a 1 story 3 bedroom home that's about 1500 sq ft and my bill never goes above $60 in the summer time. During the winter I only pay about $30!! 
    Bounce Energy responds December 8th, 2016:
    This is great to hear Leeya! Thank you for taking time out of your day to provide us with this review! We hope you have a great day! - Kelsey


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    SMART Energy 36


    11.7¢
    per kWh @ 1,000 kWh
    36
    month term
    more info

    SMART Energy 36




  • Free Ecobee3 thermostat
  • Monthly Usage ScoreCard
  • 3 Year Price Protection
  • Great plan for any size home

  • More Plans for TriEagle Energy

    Plan Info
    Term Length :  36 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $20.00 for each month remaining in agreement
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Suzanne
    Failure to communicate and disconnection 2 weeks after due date

     After having been a customer for over a year, and using the autopay option, I was not notified that the autopay had any issues. When I called in to B... 

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    Failure to communicate and disconnection 2 weeks after due date

     After having been a customer for over a year, and using the autopay option, I was not notified that the autopay had any issues. When I called in to Bounce, the girl could not even tell me what was wrong with the Autopay. In spite of the fact that I had also selected paperless billing, I received no email telling me that I was going to be disconnected until the minute that I was disconnected....which I should mention was 2 weeks after the due date - and the previous month was paid - not dilinquent. The customer service agent told me that they mail the disconnect notice - not email....although they do email you a notice at the same time that it is being disconnected. I received all other emails telling me that my December bill could be viewed - with no indication that there was any problem with the service. I also received a the regular usage summary. But NO disconnect notice. This is ludicrous. I should also mention that this occurred the day before the Thanksgiving break. I am told that it may be 24 hours before it is turned back on. 2 things: 1) It is ridiculous for them to have a policy to disconnect 2 weeks after due date, and 2) it is absurd that if you select paperless billing, that they do not send a disconnect notice until the exact day of disconnection - in my case it came through immediately as the power went off. It is worth it to me to pay the fee for canceling my contract and go with a different company, and continue to divert all of my contacts to alternate energy carriers. 
    Bounce Energy responds December 1st, 2016:
    HI, Suzanne. We are sorry to hear you had a poor experience with our company. We would be happy to assist you with any additional questions or concerns you may have regarding the account. Please email us at dedigitalcare@directenergy.com for further assistance. -Elle


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      — Mike
    Good prices, Great Promotions
     I have no complaints with Bounce Energy. We are signed up for Auto-pay so we never miss a payment. The rates are reasonable and they offer a variety o... 

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    Good prices, Great Promotions

     I have no complaints with Bounce Energy. We are signed up for Auto-pay so we never miss a payment. The rates are reasonable and they offer a variety of promotional programs that can get you cash back or bill credits. We are on the cash back program and have had several $50 referral credits. 
    Bounce Energy responds December 1st, 2016:
    Hi, Mike! Thanks so much for taking the time to leave us a review! We are pleased to hear you are enjoying the cash back program! Have an excellent day! -Paige


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      — Jacob F
    $50 Sign Up Credit
     Sign up was very easy, credits applied as promised. Extremely easy to do business with and very competitive rates. 

    More

    $50 Sign Up Credit

     Sign up was very easy, credits applied as promised. Extremely easy to do business with and very competitive rates. 
    Bounce Energy responds November 10th, 2016:
    Hi, Jacob! Thanks so much for taking time out of your day to provide your review! Anytime you have questions regarding the service please feel free to contact us. Enjoy your day! -Elle


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      — Christy
    They aight.
     Like I was saying. Bounce Energy is just "okay". Like don't get me wrong they're not all that bad, but they aren't all that great either. Everything i... 

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    They aight.

     Like I was saying. Bounce Energy is just "okay". Like don't get me wrong they're not all that bad, but they aren't all that great either. Everything is well until your plan is up. I had a 12 month plan and didn't notate when my plan was up and when the year went by I received no email or call no NOTHIN! I found out my plan was up with a $180 bill!!! I live by myself!! It is a bit ridiculous if you ask me. Apparently they put me on a month to month plan without informing me. I called as soon as I realized what had happened and they did grant me a decent discount and updated my plan for me. The agent was courteous and understanding although I didn't get refunded the price different of what I had been paying for the past 3 months or so at the month to month rate.

    Bottom Line, if you are GREAT, FANTASTIC, AMAZING, at keeping track of your plans then go for it. But if you can avoid getting Bounce for any reason, go with someone else! I changed my plan to 6 months just to give them another shot, but I did it mainly out of convenience. There are better providers out there. And bounce is simply alright. OH, and their website is awful! Sometimes you can't even login and I rely a lot on paying my bill online, tough luck!
    Having said that, if you choose to go with bounce because of prices, then go with it, just be careful. Because ultimately you do what you gotta do regardless of service. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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    Choice 24


    12.4¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    Choice 24


    Plan Info
    Term Length :  24 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $100
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Kimberly
    Bounce Energy provides excellent customer service

     Bounce Energy provides excellent customer service and an additional rewards program. I am saving a lot more since I have switched from my previous pro... 

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    Bounce Energy provides excellent customer service

     Bounce Energy provides excellent customer service and an additional rewards program. I am saving a lot more since I have switched from my previous provider. Excellent savings with satisfactory customer service is greatly appreciated now more than ever. 
    Bounce Energy responds October 17th, 2016:
    Hey Kimberly! Thank you very much for the review. We appreciate the time you took to let us know how you feel and what is important to you. Let us know if you ever need any assistance. Have a great week! -Eris


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    Looking for that perfect balance?

    Find the Best Electric Company
      — Felicia
    Great new experience
     I recently moved to Texas from Florida and did not know where to start. I found out the hard way that Texas has 100 different electric companies to ch... 

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    Great new experience

     I recently moved to Texas from Florida and did not know where to start. I found out the hard way that Texas has 100 different electric companies to choose from. I did weeks of research before I landed on Bounce Energy. The customer service representative Kyle was awesome! He answered all of my questions from kWh, to base fee, to non-recurring fees etc. I think I had a full hour of questions for him. He explained the rewards program and signed me up with no problems. This will be my first month with Bounce Energy and hopefully more years with them. Gained another happy customer! 
    Bounce Energy responds October 6th, 2016:
    Hi, Felicia! Thank you for taking time out of your day to leave us a great review! We are pleased to have you with us and are happy to help anytime you have questions about your account. Have a great day! -Elle


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      — IMMI
    Not honest company. Reward program is a joke. Referral program is a joke.
     They are kind of terrible service company. I've been with them for 3 years. When I referred my friend, they doubled my bill than the usual charge. Whe... 

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    Not honest company. Reward program is a joke. Referral program is a joke.

     They are kind of terrible service company. I've been with them for 3 years. When I referred my friend, they doubled my bill than the usual charge. When I asked them why? They explained that I have a monthly plan and that is the price of the market. But my friend was the same and she got much lower rate than me. When I told them about my friend rate, they said this is your rate and you cannot compare with the others. Then I canceled my account after 2 months. Later I found they did not give me the referral. They said because I canceled my account. But I canceled the account 2 months after my friend paid her bill. Don't go with this company. They do not have good service and customer service. The people over there are so rude. They do not take care of you. They are the worst I saw in Houston so far. 
    Bounce Energy responds October 5th, 2016:
    HI, Immi. We are sorry to hear you had a poor experience with our company. We would be happy to assist you with any additional questions or concerns you may have regarding the account. Please email us at dedigitalcare@directenergy.com for further assistance. -Elle


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      — Harmony Crabb
    Rewards plan is a joke
     I am waiting on my 24 month reward which is $100, and I am on month 27! I call and am always placed on hold, which is code for, we are going to give y... 

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    Rewards plan is a joke

     I am waiting on my 24 month reward which is $100, and I am on month 27! I call and am always placed on hold, which is code for, we are going to give you the run-around.I signed up for paperless billing, no $5. Did their home survey, no $5. Another reward was a gift card, did not get it, got less than the gift card amount taken off my bill. Soon I will be able to switch companies, and I am going to!!!!!!!!!!!  
    Bounce Energy responds September 14th, 2016:
    Hello Harmony. This is not the experience we want for any of our customers. We would love the opportunity to correct this for you. Please email us at dedigitalcare@directenergy.com so we can look into your issue further. - Eden


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    Find Electricity Plans in Texas:


      — Mike
    Excellent Rewards Program!
     We've been with Bounce Energy for the past 2+ years and through their referral programs and cash-back rewards plan have accumulated over $600 of credi... 

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    Excellent Rewards Program!

     We've been with Bounce Energy for the past 2+ years and through their referral programs and cash-back rewards plan have accumulated over $600 of credits to our account. This is a significant amount of savings for us, since our typical bill is around $100 (single family ~2000 sqft home) this has covered 6 monthly payments! It's always nice to have the bill come in with ZERO dollars owed :) 
    Bounce Energy responds September 14th, 2016:
    We are always thrilled to hear the positive stories Mike! Thank you for taking a moment to write a review about your experience. - Eden


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    24Mo Usage Bill Credit + A/C Protection for 1 Unit


    11.0¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    24Mo Usage Bill Credit + A/C Protection for 1 Unit


    Plan Info
    Term Length :  24 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $75
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — SSpencer
    Customer Serivce

     We have always had a great experience with the customer service. They have always been very flexible and polite. Every person have always been kind ... 

    More

    Customer Serivce

     We have always had a great experience with the customer service. They have always been very flexible and polite. Every person have always been kind and helpful. 
    Bounce Energy responds September 2nd, 2016:
    Thank you for taking the time to leave a great review, Spencer! Let us know if we may help you with anything on your account. You may email us at dedigitalcare@directenergy.com with your questions. -Elle


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      — CVN Nuke
    They do What They Say They are Going to do
     Their rewards are paid as offered. Good Customer Service 

    More

    They do What They Say They are Going to do

     Their rewards are paid as offered. Good Customer Service 
    Bounce Energy responds September 2nd, 2016:
    Thank you for leaving us a review! Please feel free to email us at dedigitalcare@directenergy.com if we may assist you with any questions regarding your account in the future. Enjoy your day! -Elle


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      — Leeya Zobda
    $100 off your first months bill!
     I've been with them for over 3 years, and don't plan on switching companies any time soon. I personally can't stand the heat and at my house the AC is... 

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    $100 off your first months bill!

     I've been with them for over 3 years, and don't plan on switching companies any time soon. I personally can't stand the heat and at my house the AC is on 24 hours a day, but my bill would never go higher than about $60 for my 2 bedroom apartment. I've been with them for over 3 years, and i've never had any issues or complaints. As far as for the rewards, I've ALWAYS received my reward (my favorite being my chickfila gift card). 
    Bounce Energy responds September 2nd, 2016:
    Thank you for the great review Leeya! Please let us know if we may assist you with any questions in the future! You may email us at dedigitalcare@directenergy.com for assistance. -Elle


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      — Louie G.
    No statement received when plan was about to expire!!
     I was offered a promotional cash back rebate if bill was paid on time for consecutive months but when the last month was coming up for me to receive t... 

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    No statement received when plan was about to expire!!

     I was offered a promotional cash back rebate if bill was paid on time for consecutive months but when the last month was coming up for me to receive the rebate, the company forgot to email me my statement. What a coincidence! And since I rely on the emails to stay on top of the billing, well that threw me off and it cost me the rebate. I wasn't to pleased with that! Oh well, live and learn! 
    Bounce Energy responds August 30th, 2016:
    Hi Louie! We sincerely apologize for any miscommunication on our end, and we want to be sure to make this right with you. If you could please send your account number and service address to dedigitalcare@directenergy.com, we will have our escalations team investigate this on your behalf. All the best, - Henry


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    24Mo Usage Bill Credit + A/C Protection for 2 Units


    11.0¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    24Mo Usage Bill Credit + A/C Protection for 2 Units


    Plan Info
    Term Length :  24 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $75
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — W.E.WARSI
    BOUNCE ENERGY UNFAIR

     I am not under a plan. Bounce Energy jacked up my rate from 8 c/kwh to 13.1c/kwh calling it market increase when the energy prices are so low. USERS B... 

    More

    BOUNCE ENERGY UNFAIR

     I am not under a plan. Bounce Energy jacked up my rate from 8 c/kwh to 13.1c/kwh calling it market increase when the energy prices are so low. USERS BEWARE OF THIS COMPANY 
    Bounce Energy responds August 30th, 2016:
    Hi Warsi. We sincerely apologize for any miscommunication regarding your rate, as we desire to be as transparent with customers regarding all aspects of their bill. If you would like we may answer any questions you may have about current rate plans; if you could please send your questions to dedigitalcare@directenergy.com, we will assist you further. All the best, - Henry


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      — R Castillo
    Buyers Beware!
     I have been a Bounce Energy customer for over 6 years. When I didn't immediately renew my plan with them this year, my rate increased by 60% for the m... 

    More

    Buyers Beware!

     I have been a Bounce Energy customer for over 6 years. When I didn't immediately renew my plan with them this year, my rate increased by 60% for the month of JULY, probably the hottest time of the year. When I called, I was on hold for over 20 minutes after pressing the "existing customer" option. When i was disconnected, I entered "new customer" option and held for only 5 minutes. Obviously Bounce is not interested in taking care of their existing customers. I will not make the mistake of using Bounce Energy again. Found another provider at half the cost. 
    Bounce Energy responds August 30th, 2016:
    Hi R Castillo. We apologize for your experience as we want to take care of not only new customers but also those who have been faithful customers such as yourself. If there is anything we can help with or any questions we can answer, please send us your inquiry and account information to dedigitalcare@directenergy.com, and we will happily assist you. Sincerely, - Henry


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      — John
    Bounce Energy is great for cost
     They got great promotions. I got nest plan. They give you free stuff if u pay on time. Pretty cheap rate.  

    More

    Bounce Energy is great for cost

     They got great promotions. I got nest plan.
    They give you free stuff if u pay on time.
    Pretty cheap rate.  
    Bounce Energy responds August 30th, 2016:
    Thank you for the great review John! Let us know if we can help you with anything! You may email us at dedigitalcare@directenergy.com with your questions or suggestions! All the best, - Henry


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      — Raquel
    Beware of Company's lack of communication when contract is about to expire!!!
     I was with this company 5 years and my contract came up for renewal two months ago. Did they notify me of that...NO!!! But yet they charged me 2xs the... 

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    Beware of Company's lack of communication when contract is about to expire!!!

     I was with this company 5 years and my contract came up for renewal two months ago. Did they notify me of that...NO!!! But yet they charged me 2xs the rate I originally had for 2 years. I was entitled for a $100 credit or 1 month free electricity if I stayed with them for 2 years. Did I get it? No, I had to call and ask for my $ which they say it will be mailed 6 to 8 weeks...really!!! If this is how they thank you and treat you for being a loyal customer for 5 years I rather sign up for service with another company. Beware!!!! 
    Bounce Energy responds August 30th, 2016:
    Hi Raquel. We sincerely apologize for your experience as we try to be as transparent with our customers as possible. If you have any further questions or concerns, please email us your account number and address to dedigitalcare@directenergy.com, and we will address all your concerns. Cordially, - Henry


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    3-month Partner Saver


    9.9¢
    per kWh @ 1,000 kWh
    3
    month term
    more info

    3-month Partner Saver


    Plan Info
    Term Length :  3 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $50
    Monthly Recurring Charge :  $9.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Karen
    Finally a company I plan to stay with!

     I moved to Texas 5 years ago and switched electric companies every 6 - 12 months (from Startex to Frontier to Champion) until I switched to Bounce in ... 

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    Finally a company I plan to stay with!

     I moved to Texas 5 years ago and switched electric companies every 6 - 12 months (from Startex to Frontier to Champion) until I switched to Bounce in January 2015. I expected to change again in January 2016 but I have been so happy with their service and with my bills... that I think I am going to stick with them for a while. Their rewards program is awesome! Even if you find a rate that is a little lower, Bounce's rewards will surely make up the difference if you pay on time. Customer service was great for the very few times I've had to call. 
    Bounce Energy responds August 30th, 2016:
    Hi Karen! Thank you for the wonderful review! Please let us know if you have any questions or suggestions on how we may improve your experience! We're always taking suggestions via email at dedigitalcare@directenergy.com. All the best, - Henry


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    Break away from contracts
    and credit checks.

    Find Prepaid Electric Plans
      — Katt A.
    Long time customer
     I've been a customer of Bounce for almost 5 years, through 4 moves. Their customer service is excellent. I've never had a billing issue or discrepancy... 

    More

    Long time customer

     I've been a customer of Bounce for almost 5 years, through 4 moves. Their customer service is excellent. I've never had a billing issue or discrepancy. I've had a few questions that were answered promptly after contacting them.
    I've never had a connection or disconnection issue.
    I'm glad they're promoting more green energy in recent years.
    I wish they would revamp their website. It could use some updates and streamlining as far as user experience/interface. However, they've done a good job of making themselves accessible electronically and I appreciate that.
    They also have a pretty decent rewards systems - I'm receiving a $15 Starbucks gift card for paying on time 6 months in a row, which I would already do regardless. 
    Bounce Energy responds August 30th, 2016:
    Hi Katt! Thank you for the review and feedback! We are always trying to improve the customer experience, especially within the digital realm, so we sincerely appreciate your input! If you have any further questions or suggestions please email at dedigitalcare@directenergy.com! Sincerely, - Henry


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      — Erica McNair
    The Best Energy Company I've Used so Far!
     We had had many energy companies in the past and can honestly say Bounce is the best! The package we chose offered the smart learning Nest Thermostat ... 

    More

    The Best Energy Company I've Used so Far!

     We had had many energy companies in the past and can honestly say Bounce is the best! The package we chose offered the smart learning Nest Thermostat which has been a great money saver! We had some trouble setting up, but they remedied our problems and credited our account for the trouble. 11 months into our relationship with Bounce, we are still thrilled! 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Charlie
    Friend recommended switching and couldn't be happier.
     We switched just under a year ago now based on a friends recommendation and have enjoyed great savings and service. We had tried a number of differen... 

    More

    Friend recommended switching and couldn't be happier.

     We switched just under a year ago now based on a friends recommendation and have enjoyed great savings and service. We had tried a number of different companies over the years but always had issues here or there. To date, we have been very happy with Bounce. They have delivered on the pricing and plan we selected with no hassles. What few questions we have had were resolved quickly via the on site chat feature or via phone. The one thing that could be better was the hold time on the phone but chat is a great alternative. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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    Find Electricity Plans in Texas:


      — Joseph S.
    You will not regret joining Bounce Energy!
     You will not regret joining Bounce Energy, I must say they provide excellent customer service and an additional rewards program. I am saving a lot mor... 

    More

    You will not regret joining Bounce Energy!

     You will not regret joining Bounce Energy, I must say they provide excellent customer service and an additional rewards program. I am saving a lot more since I have switched from my previous provider. I am glad I switched and you will be too! 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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    SmarTricity Flex Saver


    12.9¢
    per kWh @ 1,000 kWh

    prepaid
    more info

    SmarTricity Flex Saver


    Plan Info
    Term Length :  None
    Plan Type :  Pre-paid
    Early Termination Fee :  $0
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service
    Prepaid Disclosure Statement

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Charlie W.
    Friend recommended switching and couldn't be happier.

     We switched just under a year ago now based on a friends recommendation and have enjoyed great savings and service. We had tried a number of differen... 

    More

    Friend recommended switching and couldn't be happier.

     We switched just under a year ago now based on a friends recommendation and have enjoyed great savings and service. We had tried a number of different companies over the years but always had issues here or there. To date, we have been very happy with Bounce. They have delivered on the pricing and plan we selected with no hassles. What few questions we have had were resolved quickly via the on site chat feature or via phone. The one thing that could be better was the hold time on the phone but chat is a great alternative. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Charlie W.
    Friend recommended switching and couldn't be happier.
     We switched just under a year ago now based on a friends recommendation and have enjoyed great savings and service. We had tried a number of differen... 

    More

    Friend recommended switching and couldn't be happier.

     We switched just under a year ago now based on a friends recommendation and have enjoyed great savings and service. We had tried a number of different companies over the years but always had issues here or there. To date, we have been very happy with Bounce. They have delivered on the pricing and plan we selected with no hassles. What few questions we have had were resolved quickly via the on site chat feature or via phone. The one thing that could be better was the hold time on the phone but chat is a great alternative. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Tien Vinh Nguyen
    nice reward program
     They have 4 different rewards program so when you reach the final level of your current reward program you can switch to a different rewards program. ... 

    More

    nice reward program

     They have 4 different rewards program so when you reach the final level of your current reward program you can switch to a different rewards program. Their website is easy to use and setting up as well as canceling autopay is easy. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Lizzie
    Impressed New Customer
     Bounce has been great so far!! It was pretty easy to set up a new account (just call and the customer service rep will do everything for you), but wha... 

    More

    Impressed New Customer

     Bounce has been great so far!! It was pretty easy to set up a new account (just call and the customer service rep will do everything for you), but what I really like about them are the promotions! They have a ton! My last electric company (BTX utilities) didn't do stuff like that, at least to my knowledge. I haven't had to pay yet, and I've been a customer for two months. That says a lot to me. I also was able to get a fully green plan, which was important to me. You can get $50 if you use a promotion code (that's what I did). 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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    Texans 12


    11.0¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Texans 12


    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Justin
    Happy Customer

     I've been with Bounce for a year now and I have not had any issues which is the reason why I am renewing my contract with them. Everything from custom... 

    More

    Happy Customer

     I've been with Bounce for a year now and I have not had any issues which is the reason why I am renewing my contract with them. Everything from customer service to the price and plans could not be happier. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Anthony
    BEST ELECTRICITY PROVIDER
     Amazing service.my electric bills have never been so low.convinient email reminders when bills is due the day before and the day of.Bounce is great! 

    More

    BEST ELECTRICITY PROVIDER

     Amazing service.my electric bills have never been so low.convinient email reminders when bills is due the day before and the day of.Bounce is great! 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Andy King
    Excellent Company
     Using Bounce Energy for more than two years now, very smooth and reliable, recommended to many friends and most of them are very happy after switching... 

    More

    Excellent Company

     Using Bounce Energy for more than two years now, very smooth and reliable, recommended to many friends and most of them are very happy after switching to Bounce Energy. Will continue to use it and renew the plan every year. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Mike Warner
    Great provider, excellent promotions.
     We've been with bounce for over two years, and I must say that we are quite happy with our service. We have not experienced any outages and have taken... 

    More

    Great provider, excellent promotions.

     We've been with bounce for over two years, and I must say that we are quite happy with our service. We have not experienced any outages and have taken advantage of many of the discount programs. Last month our entire bill was covered by referrals that we had made! Can't complain about that! 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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    Smart Lock 15


    13.2¢
    per kWh @ 1,000 kWh
    15
    month term
    more info

    Smart Lock 15


    Plan Info
    Term Length :  15 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $200
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Angela
    Have been 1 year of user. Very satisfied

     As a one year customer, we feel very satisfied. The highlight point is the bill is very clear and understandable. No trick, No so called extremely low... 

    More

    Have been 1 year of user. Very satisfied

     As a one year customer, we feel very satisfied. The highlight point is the bill is very clear and understandable. No trick, No so called extremely low price with adding some other credit or cost on your bill to surprise you. So, we continue with Bounce energy and keep watching on the price. Hope it will be another good year as before. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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    Find Great Deals on Electricity

    Cheap Electricity Plans
      — Kenneth
    Great Company!
     I've had Bounce Energy for a couple of years now in Alvin, TX. I've had absolutely no issues with them. I've even transferred services recently and wa... 

    More

    Great Company!

     I've had Bounce Energy for a couple of years now in Alvin, TX. I've had absolutely no issues with them. I've even transferred services recently and was able to switch to a cheaper plan. I've read some of the negative reviews here and a few people mentioned that their kwh has doubled after switching plans - personally (in my opinion), I think their usage just went up so because of that, the "average kwh" that they are seeing on their bill is higher, which leads them to think that it is higher in general. That's not the case at all. It just shows the average kwh of what you're paying, which is in relation to, well, how much electricity you use. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Jessica
    Favorite electricity company so far
     I love Bounce energy. Their prices are great, and you can win free stuff! I live in a single bedroom apartment and my bill is never more then $20! I s... 

    More

    Favorite electricity company so far

     I love Bounce energy. Their prices are great, and you can win free stuff! I live in a single bedroom apartment and my bill is never more then $20! I setup automatic payments and don't have to worry about a thing. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Justin
    Very satisfied customer
     I recently moved to TX and needed to find an electricity provider. After reading positive reviews on Bounce I decided to sign up. I definitely made th... 

    More

    Very satisfied customer

     I recently moved to TX and needed to find an electricity provider. After reading positive reviews on Bounce I decided to sign up. I definitely made the right choice! They have an amazing customer service staff that is friendly and respectful of their customers! 
    Bounce Energy responds April 10th, 2016:
    We are very happy to have you as a customer Justin! Thank you for taking the time to show your enthusiasm with our service, we greatly appreciate it! -Eden


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    Find Electricity Plans in Texas:


      — James Clawson
    Great Service
     I have had Bounce Energy for three years and have had no problems. I renew, pay and review my bills online. They have great reward programs. If you ha... 

    More

    Great Service

     I have had Bounce Energy for three years and have had no problems. I renew, pay and review my bills online. They have great reward programs. If you have American Airlines account they give points when you pay your bill. 
    Bounce Energy responds April 4th, 2016:
    Thank you for your kind words James! We appreciate your loyalty and are ecstatic to have you continue as a customer! -Eden


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    Monthly Freedom Plan


    12.8¢
    per kWh @ 1,000 kWh
    month to month
    more info

    Monthly Freedom Plan




    A great plan with no long term-contract or cancellation fees.

    More Plans for First Choice Power

    Plan Info
    Term Length :  None
    Plan Type :  Month-to-Month
    Early Termination Fee :  $0
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Marcella
    Great company!

     Everything has been great so far! 

    More

    Great company!

     Everything has been great so far! 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Lucy
    Best Company Ever!
     Recommend this to all friends and family! Very helpful reps and easy to understand bill ! This company truly follows through with there promotional of... 

    More

    Best Company Ever!

     Recommend this to all friends and family! Very helpful reps and easy to understand bill ! This company truly follows through with there promotional offers and has lots of perks! 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Brianna
    Best electric company I have ever used
     So many ways to save money. After using their promotions I had earned so much money I didn't have to pay my electric for months. Give them a try! 

    More

    Best electric company I have ever used

     So many ways to save money. After using their promotions I had earned so much money I didn't have to pay my electric for months. Give them a try! 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Michelle
    Recently switched to Bounce.
     Transfer process was good and the price was great. Good rewards program that increases the longer you're with them. Great transfer offers and referra... 

    More

    Recently switched to Bounce.

     Transfer process was good and the price was great. Good rewards program that increases the longer you're with them. Great transfer offers and referral code to get an extra $50 credit. Very happy so far. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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    12Mo Usage Bill Credit + A/C Protection for 1 Unit


    11.1¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    12Mo Usage Bill Credit + A/C Protection for 1 Unit


    Plan Info
    Term Length :  12 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $50
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Mickel Martin
    Bounce energy works great!..

     I am not sure why people over this forum are complaining about their customer Case. I have been using Bounce energy for the last 2 year and I havent f... 

    More

    Bounce energy works great!..

     I am not sure why people over this forum are complaining about their customer Case. I have been using Bounce energy for the last 2 year and I havent faced any issues with their customer service rep. Also, cost wise I am getting a very low bill compared to other providers. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Bob
    Bounce energy works great!
     Very easy to sign up for 3 months to 36 months. I signed up for 5 months for a rate of 7.3 cents Feb 11, 2015. The promo code gets you up to $100.00. 

    More

    Bounce energy works great!

     Very easy to sign up for 3 months to 36 months. I signed up for 5 months for a rate of 7.3 cents Feb 11, 2015. The promo code gets you up to $100.00. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Ellen
    DO IT !
     Then you get a code to pass on to others so you and your "friends" can continue to save with each new service. You also get "bonuses" with on time p... 

    More

    DO IT !

     Then you get a code to pass on to others so you and your "friends" can continue to save with each
    new service. You also get "bonuses" with on time payments.
    I have been very happy, and I'm renewing my contract.
    Go for it Today!!
    You will be glad you did! 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Carisa Williams
    Customer review
     I have no complaints with Bounce Energy. I have a great experience with them and even renewed after my year was up. My bill changes , depending on t... 

    More

    Customer review

     I have no complaints with Bounce Energy. I have a great experience with them and even renewed after my year was up. My bill changes , depending on the season, however, I have never rec'd an outrageous bill. The most my light bill has been is $150 range. If there has ever been a need for me to contact Bounce energy the customer service was always great. Choose Bounce energy. You wont be disappointed. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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    Wise Buy 12


    11.0¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Wise Buy 12


    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $9.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Jessie
    Receive a $50 Bill Credit when joining Bounce Energy

     I have been with Bounce Energy for a year now, I must say they provide excellent customer service and an additional rewards program. I am saving a lot... 

    More

    Receive a $50 Bill Credit when joining Bounce Energy

     I have been with Bounce Energy for a year now, I must say they provide excellent customer service and an additional rewards program. I am saving a lot more since I have switched from my previous provider. I am glad I switched and you will be too! 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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    Looking for renewable energy to reduce your carbon footprint?

    Affordable Green Energy Plans
      — Erica M.
    A Great Company! Use Code: 2011411
     Bounce Energy has excellent customer service and great rewards! When we initially signed up we had a few issues which were quickly remedied. We chose ... 

    More

    A Great Company! Use Code: 2011411

     Bounce Energy has excellent customer service and great rewards! When we initially signed up we had a few issues which were quickly remedied. We chose the Express Move 24 plus plan which includes a Nest Learning Thermostat and we couldn't have chosen a better option! We received great discounts, coupons, and moving quotes. Our energy bills are very low since the Nest Thermostat was installed! The reward programs are extremely fun! For some reason my account wasn't going toward rewards, and the customer service representative was helpful, thorough, and apologetic. We highly recommend this company! 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Karen
    Still a happy customer....
     Renewing with the same energy provider for the first time since moving to Texas over four years ago. I just can't leave Bounce! Their rewards progra... 

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    Still a happy customer....

     Renewing with the same energy provider for the first time since moving to Texas over four years ago. I just can't leave Bounce! Their rewards program is awesome, their customer service is awesome and I have absolutely nothing to complain about. Their rates were not as low as some of the other companies - but after a few phone calls I spoke to an agent who gave me a monthly retention discount in addition to lowering their posted rate. SO - keep asking until you get what you want. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — MD
    BOUNCE HAS THE WORST CUSTOMER SERVICE!
     So much for JD Power & Associates surveys. I would definitely NOT recommend Bounce. I ordered service to be turned on 3 days prior to moving into... 

    More

    BOUNCE HAS THE WORST CUSTOMER SERVICE!

     So much for JD Power & Associates surveys.

    I would definitely NOT recommend Bounce. I ordered service to be turned on 3 days prior to moving into my new residence. I go to move in, auto garage door doesn't open. I walk in and find the electricity is not on! This is at 5:30 on a Friday night. I was on the phone for over an hour to get the service on. At that point I was already locked into their contract.Every time I call there is either an unacceptable length of a wait time or I get a message that Bounce is experiencing "technical difficulties" and I cannot get through to anyone. When I do actually get through I find the reps are untrained, unprofessional and cannot answer my questions. Chat reps have shut me down when when they can't answer my questions.The rewards program is a joke. a total farce. I chose a gift card once and did not receive it after 2 months. When I called about it I was told they "ran out" of gift cards. They offered an Amazon coupon through MPell Solutions which was not honored by Amazon. Their service is so bad I am reporting them to the BBB. I can't wait till my contract with them is finished. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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    Find Electricity Plans in Texas:


      — Momma T
    Great Company with Perks
     I don't know about you but I love to save money. Check out this cool deal from Bounce Energy. When you sign up for electricity service, we both get $5... 

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    Great Company with Perks

     I don't know about you but I love to save money. Check out this cool deal from Bounce Energy. When you sign up for electricity service, we both get $50. The Bounce Energy Refer-a-Friend Program is simple, quick and easy. All you have to do is refer my friends and family to Bounce Energy by giving them my unique link or promo code. They will do the rest. I'll get a $50 bill credit for each friend who switches to Bounce Energy AND you will also get a $50 bill credit. Give this code to your friends, they $450.00 on my bill, just by using this program plus movie tickets and gift cards. It's a win win situation. for us all. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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    100% Clean Energy Plan


    13.2¢
    per kWh @ 1,000 kWh

    prepaid
    more info

    100% Clean Energy Plan


    Plan Info
    Term Length :  None
    Plan Type :  Pre-paid
    Early Termination Fee :  $0
    Monthly Recurring Charge :  $0.00
    Daily Recurring Charge :  $0.50

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Breanna
    Very unhappy with customer service

     Called to have electricity started on a certain date the lady I first talked to told me it would be fine because it was before 3 pm. Called back the n... 

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    Very unhappy with customer service

     Called to have electricity started on a certain date the lady I first talked to told me it would be fine because it was before 3 pm. Called back the next day to check and this lady didn't find any documentation of that, therefore have to wait and extra 4 days before turned on. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Rahil
    very good electric company
     Its very good electric company and I have been using since 2 years without any problem. After switching to this provider my bill almost reduced to hal... 

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    very good electric company

     Its very good electric company and I have been using since 2 years without any problem. After switching to this provider my bill almost reduced to half. Also they have very good reward
    program and gives you cash back of $75 , $25 etc on time to time like for 3 or 6 months or if autopay chosen. Their rates are decent and didn't get any problems so far and it is very easy
    to switch to Bounce Energy. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — CW
    Love this company
     Just joined Bounce energy and could not be happier. A friend in Dallas told me about them but I was skeptical at first until my first bill came in th... 

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    Love this company

     Just joined Bounce energy and could not be happier. A friend in Dallas told me about them but I was skeptical at first until my first bill came in the mail. It was over $60 dollars less than what I was charged by TXU and that was before the rebate. The plans were easy to understand and pick and the ordering and switch from TXU was easy and straight forward. Definitely recommending to my family and friends. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Jessica
    Bounce Energy is great
     The prices are low, rewards are constantly offered, and the online customer service is instant! Much better than my old electricity provider Just Energy. 

    More

    Bounce Energy is great

     The prices are low, rewards are constantly offered, and the online customer service is instant! Much better than my old electricity provider Just Energy. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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    18-month Partner Saver


    12.0¢
    per kWh @ 1,000 kWh
    18
    month term
    more info

    18-month Partner Saver


    Plan Info
    Term Length :  18 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $250
    Monthly Recurring Charge :  $9.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — James
    Never Had A Problem With Them

     Have been with them for over three years. I have had great service with them. Haven't had any issues with them and would recommend them. Every year wh... 

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    Never Had A Problem With Them

     Have been with them for over three years. I have had great service with them. Haven't had any issues with them and would recommend them. Every year when my plan is going to expire I always compare shop and they always beat out other energy companies. Remember you always have to read the fine print, because other companies might charge extra hidden fees. There are several reward options to choose from like airline miles, automatic payments etc as well. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Karen Davis
    Just don't use Bounce
     I am locked in for another year, I have no choice. They tell you these stories about all the gift cards you will get for just paying your bill on tim... 

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    Just don't use Bounce

     I am locked in for another year, I have no choice. They tell you these stories about all the gift cards you will get for just paying your bill on time. I pay my bill on time but I will take a reward for it....except these rewards are bogus. I got the first gift card for $15 to Amazon. Tried to use it, it was used. Talked to an EXTREMELY rude representative. I finally told her just don't tell me any more crap about a gift card, just listening to her yammer gave me a headache! Just go for a company that offers low rates, don't be sucked in as I was with the offer of free stuff. Like you Mom said....nothing is free and Bounce certainly is not. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Lori S
    I used to be able to recommend....No MORE!
     We have been a customer for over 5 years and I have contacted them 3 times with regard to the same issue and got 3 different answers and finally am gi... 

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    I used to be able to recommend....No MORE!

     We have been a customer for over 5 years and I have contacted them 3 times with regard to the same issue and got 3 different answers and finally am giving up.
    Bounce made an already difficult situation even worse, and therefore lost a long time customer who will make sure everyone she talks about the poor business practices and bad customer service! 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Michael Corona
    Worst Bill and Customer Service of any utility I have dealt with
     Horrible customer service, cannot get service dates right, transfer service correctly and anytime they pull up your account information, check your au... 

    More

    Worst Bill and Customer Service of any utility I have dealt with

     Horrible customer service, cannot get service dates right, transfer service correctly and anytime they pull up your account information, check your automatic payment setup because they will have screwed it up, 3 times and counting. Very rude agents and guarantee you will have to make 2 calls to get them to do any requests. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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    Bright Choice


    12.8¢
    per kWh @ 1,000 kWh
    month to month
    more info

    Bright Choice




    Get Rewards for Paying Your Bill On Time ! Your choice of 4 rewards programs including movie tickets, gift cards, and even FREE electricity when you pay your bill on time starting after your 6th on-time payment.

    More Plans for Direct Energy

    Plan Info
    Term Length :  None
    Plan Type :  Month-to-Month
    Early Termination Fee :  $0
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Anna
    Contract

     I was with another company that merged with bounce. After speaking with my previous company I was told I could maintain my current contract that had a... 

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    Contract

     I was with another company that merged with bounce. After speaking with my previous company I was told I could maintain my current contract that had another year remaining. I recieved and email acknowledging my order with bounce which I did not initiate. I wanted to maintain my contract as I was told I could because I had locked in a good rate and we plan on moving in the near future so it just made sense. After calling to find out what my new contract was I found out my rate was increased from 7.1755 cents per kWh to 8.5. I do not think its right that I was switched over to a new company without discussing terms or that my rate was increased when I had a contract. As a consumer we are penalized for breaking or contract so why is it ok for the company to break my contract and raise my rates. I am very dissatisfied with this whole process and will be looking for a new electricity provider. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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    Looking for that perfect balance?

    Find the Best Electric Company
      — Diane
    Really great company
     I've been a Bounce customer for over a year. I like that they send me movie tickets every 6 months just for payment my bill. Recently signed up for a... 

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    Really great company

     I've been a Bounce customer for over a year. I like that they send me movie tickets every 6 months just for payment my bill. Recently signed up for a 24 month plan with Bounce and received a free Nest thermostat. I absolutely love it! control my thermostat from anywhere/anytime from my Iphone. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Sam T
    Satisfied customer
     Have been with them for over two years. Great overall service with a very responsive customer service. Haven't had any issues with them and would reco... 

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    Satisfied customer

     Have been with them for over two years. Great overall service with a very responsive customer service. Haven't had any issues with them and would recommend them. There are several reward options to choose from like airline miles, automatic payments etc as well. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Michelle Tam
    Awesome company
     I researched many electric companies before I chose them. I was moving into a new house by myself so I wanted an affordable plan with a low rate. I ha... 

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    Awesome company

     I researched many electric companies before I chose them. I was moving into a new house by myself so I wanted an affordable plan with a low rate. I have been with Bounce Energy for about a year and I absolutely love it! Whats cool is they email you a weekly usage report so you can compare the previous weeks usage with your current weeks usage. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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    Find Electricity Plans in Texas:


      — Lmh
    Best Electric Company
     Bounce is great! Love the reward programs they have. Always very friendly and helpful. Never have had a problem with billing or anything. When we sign... 

    More

    Best Electric Company

     Bounce is great! Love the reward programs they have. Always very friendly and helpful. Never have had a problem with billing or anything. When we signed up 6 months ago they had the best rates. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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    Power of Texas 12


    12.2¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Power of Texas 12


    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Sarah
    Very Happy with our Choice!!

     We decided to switch to Bounce Energy when we moved into a new home in July of 2015. So far, we are extremely pleased. Their communication (electro... 

    More

    Very Happy with our Choice!!

     We decided to switch to Bounce Energy when we moved into a new home in July of 2015. So far, we are extremely pleased. Their communication (electronic) is excellent. They send savings opportunities via email as well as your weekly electricity usage, so you know what to expect on your monthly bill. On that note, their rates are awesome compared to our previous supplier, First Choice Power. Our bill is now $125 (in the Texas summer months) or so per month as opposed to close to $300!! Customer service has been easy to work with as well. They also have rewards programs - which is a plus on top of what we are already saving! We have called 2 or 3 times to set up the account, add a location and for a quick billing question, and they answer quickly and are polite. So far, though we are just 4 months in, we are very happy with Bounce and how easy it is to work with him. I can definitely recommend them to others at this point. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Jesse
    Good prices and incentives
     I've been with Bounce for over 6 months now and I must say, they are the best energy provider thus far. Prices are fair and they offer great incentive... 

    More

    Good prices and incentives

     I've been with Bounce for over 6 months now and I must say, they are the best energy provider thus far. Prices are fair and they offer great incentive programs. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Jatin
    Go for it !
     Using Bounce Energy for 6 months. Quite satisfactory services at cheap cost ! 

    More

    Go for it !

     Using Bounce Energy for 6 months. Quite satisfactory services at cheap cost ! 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Kenneth Weber
     I've been with Bounce for over 1 year now and have not had any issues. Prices are good, and they offer promotional programs like cash-back for on time... 

    More

     I've been with Bounce for over 1 year now and have not had any issues. Prices are good, and they offer promotional programs like cash-back for on time payments etc. They also have a referral program to earn account credit. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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    Clear Flex Plan


    13.8¢
    per kWh @ 1,000 kWh
    month to month
    more info

    Clear Flex Plan




  • Freedom from long-term contracts
  • No cancellation Fee
  • New Customers Only

  • More Plans for Reliant

    Plan Info
    Term Length :  None
    Plan Type :  Month-to-Month
    Early Termination Fee :  $0
    Monthly Recurring Charge :  $9.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — VM
    No value to existing customers

     I was a Bounce energy customer services since February 2012 - June 2013 and again from Jan-2014 till last week. I was very much satisfied with the ser... 

    More

    No value to existing customers

     I was a Bounce energy customer services since February 2012 - June 2013 and again from Jan-2014 till last week. I was very much satisfied with the services until last week before I called their customer service to transfer my services from one apartment to another and to my surprise i was asked to deposit $400 just for moving my services to new apartment.
    I don't understand this as why an existing customer who is paying all the bills on time is suddenly being charged with deposit of $400 when he's just asking to move the services. There was no satisfactory answer from the person on the call which can justify the deposit that I was asked for.
    After that I called another energy company and they immediately processed my request without asking for a single penny.
    Ill definitely not recommend anyone to go with this energy company. On their website they do lot of marketing that if you pay these many bills on time youll get this or youll get that. Whereas Im being a customer from last 22 months and forget about giving any discounts or what they advertise on their site, they asked me for $400 deposit just for moving my services.
    I would suggest better go with some other energy company then this one. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Chris T.
    Happy New Customer
     Signed up for Bounce recently, and I can say the pricing and rewards seem to be great, and the account set up online was very simple. Much better tha... 

    More

    Happy New Customer

     Signed up for Bounce recently, and I can say the pricing and rewards seem to be great, and the account set up online was very simple. Much better than than my previous electric provider. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Brittany
    Super easy
     I've had a great experience with bounce energy everything is super easy 

    More

    Super easy

     I've had a great experience with bounce energy everything is super easy 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Andy King
    Very good company
     high recommended 

    More

    Very good company

     high recommended 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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    Eagle 24


    11.6¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    Eagle 24




  • Enjoy price security for 2 full years!
  • No minimum usage charges
  • Enjoy FREE weekly usage reports and earn money through demand response opportunities with TriEagle PrimeTime!

  • More Plans for TriEagle Energy

    Plan Info
    Term Length :  24 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $20.00 for each month remaining in agreement
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Brianna
    I love the prices and the programs!

     And hey check out this cool deal from Bounce Energy. When you sign up for Electricity Service, we both get $75. 

    More

    I love the prices and the programs!

     And hey check out this cool deal from Bounce Energy. When you sign up for Electricity Service, we both get $75. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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    Break away from contracts
    and credit checks.

    Find Prepaid Electric Plans
      — Rahul K
    Bounce Energy.
     I am using Bounce Energy for 2 months now. Moving from my earlier service provider is no issue. Got my $25 discount in first bill for signing Bounce E... 

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    Bounce Energy.

     I am using Bounce Energy for 2 months now. Moving from my earlier service provider is no issue. Got my $25 discount in first bill for signing Bounce Energy without calling or following them. In second month automatic bill got processed but i received mail that issue in payment so contact Help Desk. On contacting they said payment is processed it is just technical issue from there side. So in 2 months no issue.
    They have now $75 discount for new customer enrolling. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Andy
    Not Recommended
     Was charged a $300 early termination fee on my close-out bill, even though the contract states that there is no early termination fee if you move, and... 

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    Not Recommended

     Was charged a $300 early termination fee on my close-out bill, even though the contract states that there is no early termination fee if you move, and that you provide Bounce with your forwarding address. I did exactly what was asked and they still charged me. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — John Bayer
    Terrible
     Terrible experience. On my first bill as a new customer, I was charged for a priority connect fee by Encore that Bounce requested -- not me. I asked... 

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    Terrible

     Terrible experience. On my first bill as a new customer, I was charged for a priority connect fee by Encore that Bounce requested -- not me. I asked for proof that I had requested a priority connect (they are recorded) and a request an adjustment. Both requests were ignored. Customer Service talks a good talk, but that's all it is. Once they take advantage of you, they won't make it right. Also, after repeated requests, they can't get my service address correct. On my bill it reads: "0 @rr 1 China Springs" What the heck kind of address is that? 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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    Find Electricity Plans in Texas:


      — Claire
    Great way to save money!!
     We love bounce energy!!! Personally I believe this company is great and their reward system is awesome. 

    More

    Great way to save money!!

     We love bounce energy!!! Personally I believe this company is great and their reward system is awesome. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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    Price Protect 6


    11.3¢
    per kWh @ 1,000 kWh
    6
    month term
    more info

    Price Protect 6


    Plan Info
    Term Length :  6 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $100
    Monthly Recurring Charge :  $8.99

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Alice C.
    Use Promo Code 1962366 for $50 Credit

     Had Bounce for 6months now, rates are reasonable service is good and great rewards :) 

    More

    Use Promo Code 1962366 for $50 Credit

     Had Bounce for 6months now, rates are reasonable service is good and great rewards :) 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Robert
    Great experience and quality service!!
     So far I have had an excellent experience with Bounce. There customer service has been very good and I have been very happy with their rate plans and ... 

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    Great experience and quality service!!

     So far I have had an excellent experience with Bounce. There customer service has been very good and I have been very happy with their rate plans and the process to renew the plan when it expires. I found customer service very helpful in choosing the plan that was right for me. Bounce also allows you to select what rewards you want to earn so that you get what is most important to you. So glad that I switched to Bounce. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Karen
    Favorite company yet
     I switched electric providers nearly every six months since moving to Texas 4 years ago always looking for a better rate. I switched to Bounce about ... 

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    Favorite company yet

     I switched electric providers nearly every six months since moving to Texas 4 years ago always looking for a better rate. I switched to Bounce about 7 months ago and plan to stay with them I like them so much! Their rates are competitive & I love their rewards program... which I didn't have with any of the other companies I used. Switching to them was easy, their bills are straightforward, their customer service has been great. I highly recommend them. If this review was helpful, please use my reward code if you switch to them and we will both be rewarded! How many other companies have you reviewed that give you bonuses??? Good luck... I think you'll be happy if you make this switch.  
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Dawn
    service & rewards
     We love Bounce, have been Bounce customers for over 4 yrs now & have found Bounce to offer not only good customer service but also are very compet... 

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    service & rewards

     We love Bounce, have been Bounce customers for over 4 yrs now & have found Bounce to offer not only good customer service but also are very competitive on their rates. there was one time I failed to choose a plan when ours ran out making out rate plan month to month at over 12 cents per kw instead of 8 cents kw, I called bounce explained what happened and without any problems they helped us lock into a plan and adjusted our bill instantly. Not only are they a little lower per kw but they give you a welcome bonus for paying on time.. you choose from 3 rewards options. the option we choose toped out at 36 mo on bonus rewards but still earn a 3% discount on your monthly bill when you pay on time. I would like to see the airline rewards plan change to be points accrued under any form of payment instead of being an option only if you are paying with 1 certain credit card that will work to earn flight mileage. otherwise I would have switched to airline rewards after toping out on our rewards plan. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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    9-month Partner Saver


    13.2¢
    per kWh @ 1,000 kWh
    9
    month term
    more info

    9-month Partner Saver


    Plan Info
    Term Length :  9 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $9.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — John Lee
    Referral bonus. For you and me together!!

     I just renewed my plan for another 6 months. I wanted to extend my original plan and found out the original plan was available for a slightly less che... 

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    Referral bonus. For you and me together!!

     I just renewed my plan for another 6 months. I wanted to extend my original plan and found out the original plan was available for a slightly less cheaper charge.
    Nonetheless, haven't received any unexpected charges, the rate was fixed as planned.
    The two were all I was looking for and was delivered as promised. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Sam
    Good Electric company
     Its very good electric company and I have been using since 1 and 1/2 year without any problem. After switching to this provider my bill almost reduced... 

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    Good Electric company

     Its very good electric company and I have been using since 1 and 1/2 year without any problem. After switching to this provider my bill almost reduced to half. Also they have very good reward program and gives you cash back of $50 , $25 etc on time to time like for 3 or 6 months or if autopay chosen. Their rates are decent and didn't get any problems so far and it is very easy to switch to Bounce Energy.

    NOT SURE WHY PEOPLE ARE GIVING NEGATIVE REVIEWS. TRUST ME IT IS A VERY GOOD ELECTRIC PROVIDER.


    $50 Off First Bill + $50 Visa Card + $15 Walmart Card + 3% cash back


    Get rewarded every six months and earn items such as gift cards, airline miles, bill credits, and even a FREE month of electricity! 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — New Customer
    Extremely Poor Customer Service
     1. I wanted to add a new service to my account. So I tried using the "Transfer of Service" option, it worked fine until I hit Submit. It gav... 

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    Extremely Poor Customer Service

     1. I wanted to add a new service to my account. So I tried using the "Transfer of Service" option, it worked fine until I hit Submit. It gave me an error. Then I tried the chat, but was told that that functionality does not work and I have call them. So I called them. I was told that they see 3 ESI ID's for my new address and I was asked to resolve this with Centerpoint and call Bounce Energy when I have the right ESI ID. Then I tried the ESI ID lookup ( by searching on Google), it showed precisly ONE ESI ID for the address. So I called them back, this time they helped me without asking me for the ESI Id, the rep was too good, he did the ESI ID look up etc and setup the account. So the previous rep didnot even care to do the lookup.

    2. I got a DISCONNECT notice for my another account for non-payment of balance. I tried to login, there system was down. So I called, I was told they cannot help since they too cannot access the system. So I chatted the next day, I was told that the notice was sent in error, and they have no way to find errorneous notices sent. (They did give me a 5 dollar bill credit) 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Long Term Customer
    REALLY BAD ENERGY COMPANY!! STAY AWAY!!
     I am a customer since 2009 and had a good experience. The company changed, they keep changing there policy contract to get more money from you. They... 

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    REALLY BAD ENERGY COMPANY!! STAY AWAY!!

     I am a customer since 2009 and had a good experience. The company changed, they keep changing there policy contract to get more money from you. They give a lower rate but at the end you pay more as they charge high disconnection fees for being late just hours and others. They used to give a fair 3 day late notice to charge per contract, but now, is just after being late for hours. Please check your bill carefully and will see how you finish paying much higher rates due to hidden charges. Called customer service and they told me they can "adjust" the contract as they see fit". Recommend to stay away from Bounce as they are not transparent with you. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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    Light Saver 24+


    12.5¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    Light Saver 24+


    Plan Info
    Term Length :  24 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $175
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Brianna
    The Best!

     I love Bounce Energy and wouldn't go with anyone else! 

    More

    The Best!

     I love Bounce Energy and wouldn't go with anyone else! 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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    Find Great Deals on Electricity

    Cheap Electricity Plans
      — L M Anderson
    This is a great Electricity Company
     We have had Bounce Energy for 5 months now and have been extremely satisified! We signed up online because that was the only way to get it the cheapes... 

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    This is a great Electricity Company

     We have had Bounce Energy for 5 months now and have been extremely satisified! We signed up online because that was the only way to get it the cheapest and we could customize our plan to our needs. They also gave us a bill credit and give us a bill credit for special promotions when they are running. We have not had any problems with our bill and trust that if we did they would gladly take care of it. We previously had Tri eagle but are much happier with our savings and over all experience with Bounce. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Kim S.
    I am glad I switched and you will be too!
     I have just joined Bounce Energy, I must say they provide excellent customer service and an additional rewards program. I am saving a lot more since I... 

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    I am glad I switched and you will be too!

     I have just joined Bounce Energy, I must say they provide excellent customer service and an additional rewards program. I am saving a lot more since I have switched from my previous provider. 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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      — Brian
    Don't Let Them FOOL you, too!
     Horrible customer service Contract ended few days before switched to another LOWER priced company and charged $200.00 We were told too bad our respons... 

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    Don't Let Them FOOL you, too!

     Horrible customer service
    Contract ended few days before switched to another LOWER priced company and charged $200.00
    We were told too bad our responsibility to look at contract terms and small print-of course
    Good customers for years but no courtesy in return:(
    Go with another company 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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    Find Electricity Plans in Texas:


      — Vincent Fazio
    Stay away
     Please there are plenty of other providers.... DO NOT SIGN UP WITH THEM. I'm not one to write reviews but I want to save people a lot of time and aggr... 

    More

    Stay away

     Please there are plenty of other providers.... DO NOT SIGN UP WITH THEM. I'm not one to write reviews but I want to save people a lot of time and aggravation!!!! 
    Bounce Energy responds October 4th, 2017:
    We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden


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    Entrust 18


    11.4¢
    per kWh @ 1,000 kWh
    18
    month term
    more info

    Entrust 18


    Plan Info
    Term Length :  18 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing