103 Good Reviews for Bounce Energy

“  Overall excellent service. Only issue is seeing the bill online, can never open the details only the current amount. I like the weekly updates. Other than that no problem. ”

“  Haven't encountered any problems so far. ”

“  One of the best electricity provider in texas. They have good plans whhich saves money. Excellent website to understand your bill. Most of all have superb rewards program. ”

“  I have been using Bounce Energy for almost 2 years now. I was referred by a friend and it has been the best ever since. They offer excellent prices per k/w, and even offer rewards for paying you bills on time - including gift cards and movie tickets. Of course every company has their down falls, but I haven't found one with Bounce. They are a great company! Trust me, you won't regret it! ”

“  I have had Bounce Energy for almost two years now - and have no complaints! Always have been treated great, and comes with great rewards. ”

“  I would recommend bounce to anyone I have had the beat service and experience with bounce there rates ate great. But I'm moving to a new address and it appears they don't offer there service out there not sure why but I will miss you. ”

“  I was new to the area and needed to find a reliable energy company fast. I did some searching and found bounce energy and have been with them for a year and a half now. Great company with great incentive programs. So far I've gotten $50 off 1 bill, 2 free movie tickets, and $25 toward a restaurant. ”

“  Both my mother and I have used Bounce Energy for about 3 years. Our bills are always low. My neighbor has TXU and his bill is $50 higher then mine all the time. The rewards are awesome for paying your bill on time. I have collected over $325 in rewards over 3 years. You receive a new reward after every 6 on time payments. You choose your reward. Now after being on time for 3 straight years, I get an extra 3% of my monthly bill as well. Low cost energy with rewards. You can't go wrong with Bounce. ”

“  If you're not with Bounce energy you're definitely missing out. Service renewal is seamless, billing is transparent and straight forward, and the perks are great.
Prepaid visa cards just because and now 3% off my monthly bill as a result of 36 months of on-time payments. I even got a credit on my bill one month, with no prior fanfare or noise. This is what I really like about Bounce, other companies sneakily stiff you, Bounce quietly rewards you.
I do get offers from other utility companies but I really have no desire or motivation to leave Bounce simply because I have everything I need right here. Referring a friend, who signs up, gives both you and them $50 each.
If you're not with Bounce I'd say try them, let me refer you:-) ”

“  Easy sign up and great rates. Have had for for about 9 months with no issues. ”

“  Its very good electric company and I have been using since 2 years without any problem. After switching to this provider my bill almost reduced to half. Also they have very good reward
program and gives you cash back of $75 , $25 etc on time to time like for 3 or 6 months or if autopay chosen. Their rates are decent and didn't get any problems so far and it is very easy ”

“  I have been with Bounce Energy for over 4 years now. I have been very happy with the rates and service and always found customer service helpful. In fact while they used to have long wait times they have fixed that issue. I recently called in with an issue on found on my bill and they were quick to work with me to resolve it. Prior to this I tried a number and this company has been the best and great rates. ”

“  I have no complaints with Bounce Energy. We are signed up for Auto-pay so we never miss a payment. The rates are reasonable and they offer a variety of promotional programs that can get you cash back or bill credits. We are on the cash back program and have had several $50 referral credits. ”

“  I recently moved to Texas from Florida and did not know where to start. I found out the hard way that Texas has 100 different electric companies to choose from. I did weeks of research before I landed on Bounce Energy. The customer service representative Kyle was awesome! He answered all of my questions from kWh, to base fee, to non-recurring fees etc. I think I had a full hour of questions for him. He explained the rewards program and signed me up with no problems. This will be my first month with Bounce Energy and hopefully more years with them. Gained another happy customer! ”

“  We've been with Bounce Energy for the past 2+ years and through their referral programs and cash-back rewards plan have accumulated over $600 of credits to our account. This is a significant amount of savings for us, since our typical bill is around $100 (single family ~2000 sqft home) this has covered 6 monthly payments! It's always nice to have the bill come in with ZERO dollars owed :)
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“  We have always had a great experience with the customer service. They have always been very flexible and polite. Every person have always been kind and helpful. ”

“  Their rewards are paid as offered. Good Customer Service ”

“  They got great promotions. I got nest plan.
They give you free stuff if u pay on time.
Pretty cheap rate.
”

“  I've been a customer of Bounce for almost 5 years, through 4 moves. Their customer service is excellent. I've never had a billing issue or discrepancy. I've had a few questions that were answered promptly after contacting them.
I've never had a connection or disconnection issue.
I'm glad they're promoting more green energy in recent years.
I wish they would revamp their website. It could use some updates and streamlining as far as user experience/interface. However, they've done a good job of making themselves accessible electronically and I appreciate that.
They also have a pretty decent rewards systems - I'm receiving a $15 Starbucks gift card for paying on time 6 months in a row, which I would already do regardless. ”

“  We had had many energy companies in the past and can honestly say Bounce is the best! The package we chose offered the smart learning Nest Thermostat which has been a great money saver! We had some trouble setting up, but they remedied our problems and credited our account for the trouble. 11 months into our relationship with Bounce, we are still thrilled! ”

“  We switched just under a year ago now based on a friends recommendation and have enjoyed great savings and service. We had tried a number of different companies over the years but always had issues here or there. To date, we have been very happy with Bounce. They have delivered on the pricing and plan we selected with no hassles. What few questions we have had were resolved quickly via the on site chat feature or via phone. The one thing that could be better was the hold time on the phone but chat is a great alternative. ”

“  We switched just under a year ago now based on a friends recommendation and have enjoyed great savings and service. We had tried a number of different companies over the years but always had issues here or there. To date, we have been very happy with Bounce. They have delivered on the pricing and plan we selected with no hassles. What few questions we have had were resolved quickly via the on site chat feature or via phone. The one thing that could be better was the hold time on the phone but chat is a great alternative. ”

“  We switched just under a year ago now based on a friends recommendation and have enjoyed great savings and service. We had tried a number of different companies over the years but always had issues here or there. To date, we have been very happy with Bounce. They have delivered on the pricing and plan we selected with no hassles. What few questions we have had were resolved quickly via the on site chat feature or via phone. The one thing that could be better was the hold time on the phone but chat is a great alternative. ”

“  They have 4 different rewards program so when you reach the final level of your current reward program you can switch to a different rewards program. Their website is easy to use and setting up as well as canceling autopay is easy. ”

“  We've been with bounce for over two years, and I must say that we are quite happy with our service. We have not experienced any outages and have taken advantage of many of the discount programs. Last month our entire bill was covered by referrals that we had made! Can't complain about that! ”

“  Transfer process was good and the price was great. Good rewards program that increases the longer you're with them. Great transfer offers and referral code to get an extra $50 credit. Very happy so far. ”

“  I am not sure why people over this forum are complaining about their customer Case. I have been using Bounce energy for the last 2 year and I havent faced any issues with their customer service rep. Also, cost wise I am getting a very low bill compared to other providers. ”

“  I have no complaints with Bounce Energy. I have a great experience with them and even renewed after my year was up. My bill changes , depending on the season, however, I have never rec'd an outrageous bill. The most my light bill has been is $150 range. If there has ever been a need for me to contact Bounce energy the customer service was always great. Choose Bounce energy. You wont be disappointed. ”

“  Bounce Energy has excellent customer service and great rewards! When we initially signed up we had a few issues which were quickly remedied. We chose the Express Move 24 plus plan which includes a Nest Learning Thermostat and we couldn't have chosen a better option! We received great discounts, coupons, and moving quotes. Our energy bills are very low since the Nest Thermostat was installed! The reward programs are extremely fun! For some reason my account wasn't going toward rewards, and the customer service representative was helpful, thorough, and apologetic. We highly recommend this company! ”

“  Just joined Bounce energy and could not be happier. A friend in Dallas told me about them but I was skeptical at first until my first bill came in the mail. It was over $60 dollars less than what I was charged by TXU and that was before the rebate. The plans were easy to understand and pick and the ordering and switch from TXU was easy and straight forward. Definitely recommending to my family and friends. ”

“  Have been with them for over three years. I have had great service with them. Haven't had any issues with them and would recommend them. Every year when my plan is going to expire I always compare shop and they always beat out other energy companies. Remember you always have to read the fine print, because other companies might charge extra hidden fees. There are several reward options to choose from like airline miles, automatic payments etc as well. ”

“  Have been with them for over two years. Great overall service with a very responsive customer service. Haven't had any issues with them and would recommend them. There are several reward options to choose from like airline miles, automatic payments etc as well. ”

“  Bounce is great! Love the reward programs they have. Always very friendly and helpful. Never have had a problem with billing or anything. When we signed up 6 months ago they had the best rates. ”

“  Using Bounce Energy for 6 months. Quite satisfactory services at cheap cost ! ”

“  I've been with Bounce for over 1 year now and have not had any issues. Prices are good, and they offer promotional programs like cash-back for on time payments etc. They also have a referral program to earn account credit. ”

“  high recommended ”

“  And hey check out this cool deal from Bounce Energy. When you sign up for Electricity Service, we both get $75. ”

“  Had Bounce for 6months now, rates are reasonable service is good and great rewards :) ”

“  So far I have had an excellent experience with Bounce. There customer service has been very good and I have been very happy with their rate plans and the process to renew the plan when it expires. I found customer service very helpful in choosing the plan that was right for me. Bounce also allows you to select what rewards you want to earn so that you get what is most important to you. So glad that I switched to Bounce. ”

“  I researched many electric companies before I chose them. I was moving into a new house by myself so I wanted an affordable plan with a low rate. I have been with Bounce Energy for about a year and I absolutely love it! Whats cool is they email you a weekly usage report so you can compare the previous weeks usage with your current weeks usage. ”

“  I read many reviews and decided to give Bounce a try. I have just started with them this month. No problems so far. I considered prices and customer experiences in making my selection. My previous provider had rewards that were silly - very restrictive and difficult to use. So, I'm not sure if Bounce is like all the rest with rewards, but a $50 credit is a nice perk. If you use someone's referral code, you get a $50 credit and so do they. Thanks for your consideration! I hope to write another review once I've been with the company for several months. ”

“  Really pleased with the service and my bills. and then there are rewards every now and then for on time bill payment. ”

“  This is by far the best electricity many opportunities to save money I have dealt with, (customer since 2012) many opportunities to save money. Just use this promo code online or give it to the rep by phone and receive $50 off on your first bill. You can also invite your friends and family and save.
”

“  Bounce was the best value for the price, had the lowest deposit for those with not so perfect billing history. From the cold of winter to the Texas heat my bill stays pretty low. ”

“  I just renewed my contract with bounce for another 12 months. Better rates than some of the bigger companies. Customer service is a hit or miss but never had any issues to contact them. Good rewards for paying on time. ”

“  I have been using this company for the past few months and was a little hesitant/nervous with being a first time renter and using a new service. I have no complaint, Bounce has done a great job!
I hope this post is helpful to someone who is searching for a great energy company! ”

“  I've been with Bounce for about 3 months. I'm satisfied with the service, customer service and billing.
The rates were quite nominal. They have a decent reward program. Better than some of the big players.
You should try them out.
”

“  I have been with Bounce Energy for over a year now. They very promptly notified me when my initial rate plan was expiring. When I went to get another plan, I found that those available to choose from were still very competitive with the offers others companies had to win new customers. This was a pleasant surprise as I am used to finding that the offers to keep customers are no where near a nice as those offered to those switching. Continue to be very happy with Bounce! Don't miss out on getting your discount. ”

“  Looking forward to earning rewards. I I switched to Bounce Energy after Reliant customer service representative blatantly lied to me about the rates, service, and terms. I received a bill for $163 for 22 days. I just moved into the apartment and work in events so I am never home. The rate was very high. I am from another state and not accustom to deregulation etc. I asked the rep to thoroughly explain and she did not. Therefore I am here. I will be back to write another review in a few months. Looking forward to better service. ”

“  Honestly a lot of people will complain about the rewards program and all of that but to me it is a non-issue because I save a lot of money on a monthly basis. My bill is usually never over $70 a month which makes me very happy. Overall a good company to use for your home.
”

“  I just switched to Bounce and the enrollment was very simple and straight forward. I can see why they won the JD Power award. ”

“  The company has good customer service and fast reacting. The rate is good comparing to other companies. The fact sheet is clear and easy to understand. ”

“  I have been with Bounce Energy for almost a year now and still a very happy customer. I still have the rate I signed up for, I can access my account anytime from anywhere and I am earning great rewards for the electricity I use anyway. Have only had to talk to customer service twice and each time was able to quickly get answers and resolution. Compared to the 3 other companies I have had in the past, this has been a night and day experience. All Positive!! ”

“  Have been with them for over a year now and love it! Great customer service, no problems with billing or payments, and awesome rewards! I have been personally quite happy with them! I also saved $100 on my first bill by using a promo code ”

“  The sign up was seamless and easy, put a call into customer service and received excellent service over the phone! Next day hookup with electronic meter! I'm refering everybody! ”

“  Have been with them for over a year now and love it! Great customer service, no problems with billing or payments, and awesome rewards! We signed up for auto-billing and have had no issues. Their website is easy to navigate, they send weekly electricity usage statistics, and have some pretty decent loyalty/rewards programs (3% cash back, free movie tickets, etc).

I have been personally quite happy with them! I also saved $100 on my first bill. ”

“  Just received $100 off my bill for Sept. Use the referral code and we both win with a $ 50 credit. YOUR REFER-A-FRIEND CODE
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“  Hello Sir/Ma'am, I would recommend this company. Some tips that I hope helps you out for those in the Military as I am or if youre not I think youll still find it helpful. If you have movers scheduled I'd recommend having the electricity turned on one day in advance. I scheduled my electricity to be turned on the same day the movers were showing up and the electricity was delayed by an hour from when it was supposed to be turned on. The scheduled turn on is completely automated so calling the company wont do much good the day the service is supposed to start. Save yourself the stress and have it turned on early. Also the autopay is a pretty good system which saves you from the hassle. Overall Im happy with the service and dont have any major complaints. Wishing you all the best and a stress free experience with this service and life in general! ”

“  Introductory rates are good and I haven't had any unexpected charges on my bills so far (been with bounce for 4 months) The rate for the month-to-month plan has increased as the summer goes on, but I expect it to drop this winter and I'll lock the rate for a longer term (hopefully). I received my $50 credit on my 3rd bill for the sign-up referral as promised. ”

“  I got a good initial rate and the rewards are good if you keep paying on time, but after two years the rates are two cents higher than the competitive rates on powertochoose dot org so I have to switch.

It's a nice service, but not worth a two cent premium. Seriously? ”

“  I've had Bounce for 3 months. So far I'm very pleased with the company. I did my research when I changed from Texas Power. I wanted a Texas Company and Bounce was my first choice. I'm excited about the bonuses offered. As I pay my bill on time anyway, now I'll get great rewards. I've all ready received the $50 reward for referring someone. ”

“  bounce has been great and easy compared to the electricity company we had before. plus it has great rewards! ”

“  I had been with TXU for 3 years and and with Mega energy before that. While TXU has some great tools for taking control of your energy expenses, their pricing is not competitive. My rates just kept going up! Bounce is competitive and has just as many tools to help you control your energy expenses. And the perks are an added bonus! ”

“  I recently switched from the worst provider in the world (4change) and I`m so so happy with Bounce Energy. Use my fresh referral code (1346812) on sign up or sign up via the link below to get your $50 sign up bonus. I used one and my 1st bill came just $22 !! ”

“  Good company easy to use! Online billing means I'm never late! Decent prices and no lies so far. ”

“  Used them in the past and now going back. Great company and great offers all the time..I love the AAdvantage miles and of course the credits from using a code.

Great Rate and Service ”

“  This company is the best! They are responsive, and helpful with any questions or needs that you have! I love this company, and they are easy to work with! Remember, use 1601979 to get a $50 discount on your services! It's worth it! They are awesome! ”

“  Great Service and no issues. Used a code and got a great rate and a discount. Whether you want regular or green energy you can find really good rates and no surprises. While I was initially skeptical, I have had no issues what so ever. Very happy customer and hope you will be too. ”

“  This is new way to shop for electric service in Texas. You now have the choice of a fixed plan from 11 to 36 months and anywhere in between. Use there web page and check every month because it's different depending on how many months you want to lock a rate in and they have great promotions and gifts. Use promo code 1597439 to receive a 50$ dollar bill credit. They are definitely worth a look. I chose the 15 month plan at 9.6 cents per KHW and dumped Startex power were customer service has disappeared. ”

“  My plan is exactly as Bounce promised. No hidden fees or misleading rates. I even got a discount when signing up. I have been with bounce now for 6 months now and kept waiting for some unwelcome surprise but the great experience continues. I have been with a number of other companies and would not hesitate to recommend bounce.
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“  I can't believe that I'd never considered switching before... until I looked into the details of my current provider (Green Mtn) who I'd used for the past 8 years. I NEVER had any problems AT ALL with GM, but I was startled to see that they were WAY overpriced!! My bad for not looking into the details sooner. The switch was easy and painless. DO IT!
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“  We couldn't be happier and they offered us the cheapest rate. We locked in our rate for 12 months, picked the e-billing option, yes to auto pay, no thanks on green. Plus we got a $25 bill credit at sign-up, a $50 credit after our first 3 months, quarterly rewards and the referral bonus is great. Use this code and give it to your friends 1574566 we lowered our electricity bill and earned $50!! Sign-up-today! Great Company. As for the negative reviews about not receiving the bill credits and late fees just make sure you make your payments on time EVERY month. Also customer service does take a few minutes before you can talk to someone. Very happy customer so far!! Thanks to the rewards program and cheaper rates we are saving about $200 a year. I highly recommend using this company. ”

“  The girl that I spoke with on the phone was very helpful, but I ended up signing up online with the "build your own" plan. The reviews for Bounce were very good, and I have high hopes that they will be a great provider. I value customer service, and that was a major part of my decision. ”

“  Very easy to sign up for 3 months to 36 months. I signed up for 5 months for a rate of 9.3 cents February 11th. The promo code gets you $50.00 and the person that you use so Pick me Pick me! ”

“  With various rewards program including rewards for paying on-time every month, discounts for auto-pay/e-billing plus the ability to play with the build your own calculator to find their cheapest rate switching from Reliant Energy was a no brainer.

I locked in a 15 month rate that was 20% cheaper than Reliant's best un-published plan. I picked e-billing option, auto pay, no thanks on Green and a 15 month fixed rate was the winning combo for me. Plus I got a $25 visa gift card at sign-up, quarterly rewards and a $50 credit after my first three months. Thanks to the rewards program and cheaper rates I'm saving about $250/year over Reliant Energy. The only downside is I usually have to wait a few minutes before I can talk to someone. They should improve that a bit.

I highly suggest you make the switch to Bounce Energy and you won't regret it! ”

“  We have been with bounce for 6 months and have already earned rewards! They even gave us bonus, unannounced rewards just for being good paying customers. We got a bonus $50 amazon.com gift card out of the blue! Doesn't get much better than that!! It's a great company, with great rates and awesome customer service!! Very happy!! ”

“  I've never had any issues with Bounce. I have no company loyalty, and simply chose them because it was the lowest price when I was moving into my apartment back in February 2013. I got a 12 month 5.4c KwH plan at the time (Which is pretty decent from what I've seen). I never had any late payments, and the reward system for this is okay... but to be honest, you don't really notice it as much of a benefit or perk because they're pretty insignificant and the price to have electricity in the first place overshadows them. And as for the other promotions they throw at you throughout the year, I didn't see any of the cost savings reflected in my bills, so there's no way to know if it even had any effect.You get a monthly usage report with estimated cost of service, and some newsletters on what you can do to save electricity which is convenient I suppose. I've never had to deal with customer service, so I can comment on whether or not it's any good.

I decided to go ahead and leave this review, because it's now time for renewal, and the KwH rate is double what I signed up for in the beginning. So it's time to go Electric company shopping again to see if I can get a better deal somewhere else, and another lucky hand of not having any billing issues...

If you're looking for an electric company, and you're reading this... it just seems to be the luck of the draw and getting the service at the right time of the year when the rates are lowest. In the end, they're all just big corporations with shareholders who want more money so they can buy another beach house they'll never visit. Just shop until you find a low rate, without a bunch of gargantuan hidden fees and taxes. ”

“  So far I am happy with the service! I like the incentives provided! I used someone's code online, and will refer my friends and family as well. There was an error made to my account, and was quickly fixed by a representative! ”

“  I am new to Bounce Energy and so far, I love it! Great customer service, no problems with billing or payments, and awesome rewards! I have been very happy with them so far. You can also save $50 off on signing up by using a promo code. ”

“  I had a bad experience with my previous provider, they ripped me off as soon as the contract expired. I switched to bounce energy and got a better rate plus I got bill credits for using a signup code. Happy customer so far! ”

“  I've had the best service from Bounce compared to all other providers. I love they fact they send a weekly usage report to let me know if the amount of energy being used in my house is going up, down, or staying the same. That helps me prepare for the budget and monthly bill. I also love the fact I can earn American Airlines rewards when paying my bill and had other cool promotions to choose.

I used a referral code to get a $50 bill credit when signing up and love the fact they find ways to help cut your bill. Feel free to use my link for a $50 credit! If you are skeptical, build your own plan from any where to 1 month up to how much you feel comfortable with. I started with a 4 month plan and will be renewing after no having a LONG TERM test drive that many other companies scammed me into. ”

“  I was really happy with my 12 month fixed rate when I signed up. I found their balanced billing right on, easy payment through website and customer service exceptional. Now it is time for me to renew, expires 12/9/13 and I cannot find a plan on their website that compares to what I currently have. The only thing close would be the 8 month, but it is still higher and it will expire in the midst of the summer heat in TX. Not going to take those chances, so I will be looking to switch to another company. Up until now, I have recommended them to all of my friends, but not so sure, since the renewal prices are so much higher than a year ago. ”

“  Choose an option with $25 credit or gift card. You can find it on their site or one some of these referral sites. This combined with their rewards program 3% cash back can save you more than TriEagleEnergy's slightly lower rate even if you fall in a lower usage range. Great experience so far!!! ”

“  I switched to Bounce after my other company doubled my rate as soon as the contract
expired. Got a much lower rate with bounce then the fixed rate I had previously. Used a
code and got a credit. ”

“  I have used bounce energy for a little over 5 months now and I have been recommending them to friends and family. Customer service can be busy by phone, I called once because I had questions about the refer a friend credits. I've earned a few hundred dollars by referring friends. No one has been angry with me, yet. So hopefully it will stay all positive. I've got a great rate and enjoy earning prizes and whatnot. They have a great website and provide weekly updates on your bill and you can always log in and see how much electricity you are using.
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“  I love the fact you can choose you own plan for Bounce.

Customer service is prompt to reply. You receive a variety of incentives for being a bounce customer. American Airline miles, cash credit, movie tickets, etc. I don't feel like they upcharge their service for these, but others may not feel the same. I have a non-sense bill and don't see any hidden charges in it. Some other companies I used in the past took advantage of this, but I don't see it from Bounce. The great thing is you can do a short term contract with bounce on your own terms, and then lock in longer if you like or find another choice.
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“  I switched from StarTex Power to Bounce Energy a couple of years ago. Bounce has great low rates, excellent customer service and I receive rewards just for paying my bills. So far I have earned a $50 and $100 bill credits. Bounce Energy is AWESOME!!!!!!
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“  Just got my first bill and was surprised that it was so low. Super easy to sign up online and love the auto pay and easy online billing system. LOVE the rewards program and the fact that I got $75 off for using a refer a friend promo code I found online. You get unlimited $75 credits for each friend you refer that signs up and the friend gets the same $75 off. I just talked to customer service to see why the credit wasn't on there yet and they explained that it wont be credited until you pay 3 months of your bills on time. Customer service was really friendly and I didn't have to sit on hold at all. ”

“  I got a free $50 visa gift card after being there for a year! all I had to do is pay on time. At my last electricity company they didn't do anything but send me bills. ”

“  I was with Champion Energy for a while. Honestly, I didn't have any issues with them but my brother and several friends told me I should look into Bounce. I didn't really care at first, but I finally did and I am glad I did. Here's why I like Bounce:
1) My rate is about the same as it was before, but now I get cash back when i pay my bill because they offer rewards like that.
2) My brother gave me his code so I could get a bill credit when I switched. That was cool. Nice refer a friend program.
3) They an iphone app so I can pay my bill from my phone (i can't access internet from work). ”

“  Bounce has been a great experience so far - I would recommend them to anyone looking for reliable consistent service. I have been with other electricity companies in Houston and switched to Bounce for about half the rate I was paying there. Not to mention with the rewards program I am being rewarded for paying on time so my bills are that much better. ”

“  Love bounce energy. I switched from TXU to bounce in Spring of 2011, went from 10.5 to 8.8 cents/kilowatt. I went from a July bill of 210 (the summer of the hottest summer ever) to 160 in August. All in a 1311 sq foot house at 100 + weather for days on end. I was impressed.

Billing - if I had to say anything, it would be their automatic payment system. It's not a set day or even in a range of a day or two, it can be anywhere from 7 days prior to the due date to 7 days after. So, with that, I paid twice in one month (once for the previous month and once for the current). For someone on a budget, it can be difficult. But, I went to paying online manually and it's been much more easier to plan, I pay it myself, online, in 1 minute -done.

Customer Service - is great. I dont sit through hit 1 5 or 7 for this that or the other. Its a few minutes of waiting (5 minutes or less) and I get a REAL person to talk to. They have always been friendly and very helpful.

We moved homes and took them with us to our new house, easy move, and they lowered are rate to 5.5 cents/killowatt.

It's been great.

I recommend them to everyone. ”