Breeze bailed in Texas
“ Terrible, they sent out emails the night before they sold our contracts to other companies. My family had multiple contracts (5) with them, they were sold to several other companies at a much higher rate ( > 25% )..They supposedly left the Texas market or went bankrupt. ”
June 5th, 2018
Weird Billing System
“ Most electricity providers I've used offer a discount for direct debit of your bills. Breeze offers no apparent way to do direct billing at all. After several attempts to set this up, I finally elicited a response: "This request sends notice to our customer service team, this is not a personal task feature." OK, sorry to bother you with a customer service issue! I would avoid this company, despite their focus on selling affordable renewable energy, and find a more friendly, competent company. ”
February 16th, 2018
Worst Customer Service Ever
“ I have been with this company for 4 years and have threatened to leave for about 3 of those. I stayed because the bills were reasonable despite the horrible customer service here in the states and what seems to be an oversees area also. Supervisor "MICHAEL PERRY" is by far the worst individual to have working in a call center. Today he officially helped me to move on from this sad excuse for a company.. If you choose them for the rates, please be prepared to get what you are paying for. **NOT WORTH THE TIME OR ENERGY!!! PLEASE KEEP LOOKING" ”
February 12th, 2018
doubled billed after 4 yrs of service
“ I have been pleased with breeze for 4 yrs but recently when I checked my daily usage it had jump from my average price of $2.21 - $2.88 to $5.66 - $5.99 this is an outrage I do understand inflation but it shouldn't have doubled my bill instantly. When I contacted breeze energy they emailed that I was still getting the same rate per kw that it was reliant who had raised my bill not them they then went back down to $2. Something for a few days but am right back to paying 5.89 a day. I'm switching right away ”
October 20th, 2017
I can not get my deposit back
“ After I cancelled the service, they sent me back the deposit check 250 dollars. Guess what, the check was bounced, I called the customer service regarding to this issue many times, the representative told me that they would have this issue solved within 24 hours and called me back. I have never received any call from them and even submit the request online to their accounting department. NO REPLY at all. Very disappointing. It has been a month now, I will give them a final call, then file a lawsuit against them. Do not use this company. ”
July 5th, 2017
Dishonest. Full of lies, Gimmicks
“ Dishonest. Full of lies, Gimmicks ”
June 14th, 2017
Awful customer service
We made a payment from our bank's online bill pay, which we have been doing for months. But this month, breeze sent us a disconnection notice for non-payment. We looked at our bank statement, and saw that the money had been withdrawn. We got our bank to generate a "letter of fact" stating that the funds had, in fact, been transferred.
Breeze still insisted we hadn't paid them. Their customer service rep, "Simon" was a first class jerk to my wife on the phone. He was rude and wouldn't answer any questions. She asked to talk to his supervisor, and he refused, saying that he didn't have a supervisor.
So, save yourself some time and skip this terrible company. ”
May 12th, 2015
Poor Service Going Into Start Up Process
I received initial information and a brochure at the Dallas Veggie Fair last year and the rep there was very nice and informative.
I called the customer service line a few times for information and I couldn't understand any of the 3 reps I spoke with. They had no humor and were very short and RUDE when I had additional questions. I have a 750+ credit score and they were requiring a $250 deposit- doesn't make sense. I chose to stick with my Reliant energy. ”
March 31st, 2015
Deceptive Deposit. Super Cheap Rate. Be careful
My wife and I went for Breeze Energy as it had the lowest rate plan we could find. Appeared clean and simple. Then we got a $250 deposit charge on our account. We attempted to dispute it twice with customer service agents, and I even spoke directly with a manager, who said he could not reverse the deposit, but would forward to the Contract Department to follow-up with me. Three weeks later, no follow-up.
Upon sign-up, the website advertised their rate, and did note there is a deposit taken out (does not list the amount), but states that if you have good credit, you will not be charged a deposit. We figured, not a problem. We have good to excellent credit.
However, in the "finer fine print," they say "good" credit means being over 65 or being a victim of family violence. Odd definition. Furthermore, the $250 amount is not listed. It mentions if it's over $50, you might be able to qualify for making it in payments. Thats a long way off from $250. 500% off.
Here's the problem: technically, everything they have done has been within the contract. But their advertising tactic was mis-leading. They used the term "Good Credit" in a misleading way, one which is not an industry standard definition of good credit. Then when we got hit with $250 out of our account without being reversed a week later, we found out the TRUE fine print.
I requested to the manager to reverse the fee, or at least charge a more reasonable rate of $50-100, not the amount we pay in 4 MONTHS of electricity for our small household.
Furthermore, we have to be careful when we move on from Breeze, because their contract states that WE have to provide our current address to them in order to get our deposit back. This is also odd- the current address we receive energy at seems reasonable to send the refund to- another deceptive practice, in my opinion, likely to take advantage of the forgetful. It looks like from other people's ratings on here, sometimes it is not returned. We plan to "Breeze" away from Breeze Energy as soon as our contract ends. Caveat Emptor.
February 23rd, 2015
Are not set up to take direct payments from banks
Month after month my banks wires money from me and other customers to Breeze. Unfortunately, even though the funds are available to Breeze the next day it takes weeks (not days) to post to your account. The problem remains they want late charges on top of late charges each month. It is a total rip off.
Their customer service isn't equipped to deal with the problem.
Cannot see how they can keep their license. ”
January 28th, 2015
Beware of sales person
Beware of sales person.
When I signed up for the service, I specifically asked if they have a minimum usage charge. He told me that there were no minimum usage charges. To my surprise not only they charge a minimum usage fee, they also charge me the actual usage fee.
On top of that you have to be aware of billing cycle. No one told me that my billing cycle ends on 10th. So when I terminate my service on the 11th I get another bill with minimum charges.
April 14th, 2014
“ My experience with this company remained me of the type of service one would expect from a third world start-up. No consistency -we'll not any that woul benefit a customer. Lots of double talk, no follow through and a inept billing system. If you enter into a term contract check every bill. Follow up on every supposed correction but don't expect your issue to be taken care of. Buyer beware ”
January 8th, 2014