My first bill was due on May 1, 2018. I paid the bill on 5/3/18. However I was not sent a bill in the mail as I had requested during the sign up period. I was assured that I would receive a bill in the mail as well as in e-mail. I called last week after not receiving a bill in the mail as I was assured that I would, instead I received a late warning/disconnect warning notice dated 5/2/18. that I received today 5/4/18. So I called again and relayed this to a supervisor the problem should be corrected now so I was told. We'll see. Who sends a notice out one day after payment is due? Really who do this?
I would not tell anyone to do business with this company, as I see it they are busy trying to get you disconnected for the additional money in late fees or reconnection fees.
Not to worry I am already looking for a new company. I had to call twice to receive my "welcome package" that was not even sent to my email when they said it was. Hmmm!! ”
“ I had good experience on the first time when I signed up .I got first bill for 2 days of service with full monthly base charge. I called and asked for the prorated monthly base charge, to my surprise, they credited the full monthly base charge for me. OK. Great customer service. NOT THIS TIME. Same situation and the claim" manager " Michael refused and refused to do ANYTHING. You can see how they make profit from all customers who signed up on first bills, no matter how many days on first bill. I am going to file a complain to PUC of Texas too. Hopefully PUC can tighten up rules to benefit consumer. Texas New Mexico power company gave me all prorated on TDU Pass Through charges. BUT NOT THIS RETAIL PROVIDER. BEWARE. ”
So I switched to breeze on powertochoose.org because they were one of the lowest prices around for 100% renewable energy.
I thought it was strange that it made me pay a deposit of $200.00 because no other utility, phone plan, energy company, or anything has made me pay a deposit and I have a pretty high credit score.
At the end of the contract period, Breeze wanted to increase my rate far higher so I went on powertochoose.org and found another provider. No worries, glad we have competition.
However, after my service switched and a few days passed, I did not get my deposit back. So, I called Breeze energy and Jesus was there to help me... only Jesus apparently couldn't understand me and I had trouble understanding him ... I had to give my account number several times and he kept getting the numbers wrong.
Language barrier was very frustrating and I'm quite sure it was not me. I've traveled the world over and spoken to people with many dialects who did not have trouble understanding me. Jesus, on the other hand, was a struggle.
Then I found out that Breeze has a policy not to mail deposit checks until the end of the month and Jesus told me it would be November before I would get my deposit back - when my services ended in September.
I don't know why they need to hold onto my deposit check for a month but... seems a little sketchy to me. ”