Decent rates but Customer Service lacking
I have now been using Breeze energy for about 18 months. Their rates on a fixed contract are very competitive and I've been fairly impressed with my low monthly bills.
However, their customer service department is lacking. I have repeatedly called their main number, only to get a bad line or the standard message: This is not a working number. It reflects poorly and unprofessional on their part. So I hope they get this fixed. Sometimes, their is a language barrier, but nothing to hard to comprehend. And I wish they didn't call back 24/7 to ask the same questions over and over about our account. Seems the reps could use a little more training on note taking.
Other than that, the company seems legit. Like any company, there is room for improvement. For now, I'll continue to be a loyal customer of Breeze. ”
July 11th, 2015