— Richard
Zero Complaints - Happy with service
 I was with Reliant Energy for many years. Each year, I check powertochoose.org and saw the very low rates Brilliant Energy was offering. I signed up for the "Electric Plan G" back in January. Low rates were incredible. Very easy process to sign up on the web. I had a few questions, so I emailed their customer support. I received a response in less than 30 min from Nadia. Great!! Bill payment very easy thru their website. Overall, i have zero complaints. Happy with service so far 

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Zero Complaints - Happy with service

 I was with Reliant Energy for many years. Each year, I check powertochoose.org and saw the very low rates Brilliant Energy was offering. I signed up for the "Electric Plan G" back in January. Low rates were incredible. Very easy process to sign up on the web. I had a few questions, so I emailed their customer support. I received a response in less than 30 min from Nadia. Great!!

Bill payment very easy thru their website.

Overall, i have zero complaints. Happy with service so far 

Plans, Rates, and Promotions :

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The best review categories for Brilliant Energy are the order experience, rated at 2.0 out of 5, and their plans and pricing, rated at 1.0 of 5.
  — Buyer Beware
Buyer Beware
 We signed up with Brilliant on a rate of 4.9 cent per KwH. The Electricity FACT Label listed our expect bill at 8.6 cents per KwH. First Bill arrive... 

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Buyer Beware

 We signed up with Brilliant on a rate of 4.9 cent per KwH. The Electricity FACT Label listed our expect bill at 8.6 cents per KwH. First Bill arrived an it was 27 cents per KwH. Specifically, the charges were:

807 kWh Energy Charge = $39.79
TDU Charges = $158.14
Plus taxes

Calling Brilliant for an answer -- infinite hold... sent an email, no response. sending complaint to the PUC. 

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  — Disappointing Service
Billing Issues
 During the year of service contracted, I had no issues. Bills arrived, they were promptly paid and never heard anything good or bad from them. After t... 

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Billing Issues

 During the year of service contracted, I had no issues. Bills arrived, they were promptly paid and never heard anything good or bad from them. After the end of the contract and paying my final bill is when I received a letter accusing me of non-payment, breach of contract and threatening with all sorts of legal actions. I sent them my Proof of Payment issued by the Bank for this $7 payment sent almost a month ago, and expect to clear this up promptly.
They just guaranteed a non-returning customer with their attitude. 

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  — Soms
Way overpriced
 Signed up few years back - once the contract expires they don't follow up - as their out of contract price is way higher. Even the contract price is m... 

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Way overpriced

 Signed up few years back - once the contract expires they don't follow up - as their out of contract price is way higher. Even the contract price is much higher than other energy providers. besides their cancellation fee is also steep.
All in all you end up paying twice for the electricity 

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Customer Review Summary

5 Star Reviews
 
15%
4 Star Reviews
 
23%
3 Star Reviews
 
8%
2 Star Reviews
 
10%
1 Star Reviews
 
44%
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  — Very Very Unhappily Outta There!
Poor business company.
 I was a customer of Brilliant Energy for many many years and mistakenly paid a bill using a previous months invoice. The difference in the previous m... 

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Poor business company.

 I was a customer of Brilliant Energy for many many years and mistakenly paid a bill using a previous months invoice. The difference in the previous months payment was a mere few dollars. I then get a Notice of Disconnect giving me 10 days to send a few dollars (less than a dozen dollars) to them immediately.
I was furious and called Brilliant energy attempting to work into a supervisor stating that that less than a dozen dollars underpayment does not constitute a disconnect! After 4 phone calls, this amounted to "Pay up or else".
Luckily my contract was about to expired and thus changed to another electric company.
Oh yeah, then I get a "lawyering up" letter in the mail stating that Brilliant Energy has the right to disconnect for ANY amount of underpayment.
Avoid Brilliant Energy Company at all costs if you don't wish to be treated like me. 

Plans, Rates, and Promotions :

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Smart Power 12


10.4¢
per kWh @ 1,000 kWh
12
month term
more info

Smart Power 12




  • Great 12 month rate
  • Price Protection through next summer
  • Excellent choice for any sized home

  • More Plans for American Light & Power

    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $125
    Monthly Recurring Charge :  $5.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Mis-leading Customer Service Information
    Mis-information from Customer Service

     I signed with another provider, thinking my 1 year contract had expired, but I was on a 2 year agreement. So they dinged me for a $200 early terminat... 

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    Mis-information from Customer Service

     I signed with another provider, thinking my 1 year contract had expired, but I was on a 2 year agreement. So they dinged me for a $200 early termination. When I called CS, the young lady I spoke to told me they would wave the termination fee and put me back into my old agreement if I could come back to Brilliant.

    My new provider's termination fee was less, so I called back to Brilliant CS to switch back. This different CS Rep. advised me that they would have to put me into a new agreement, and MAYBE give me my $200 fee back.

    After 4-5 years with Brilliant they didn't seem to care whether I stayed with them or not. I wouldn't go back if they offered me free service (well, maybe if it was free)!! They gave up a potential of $1500+ per year for many future years to keep $200 and having an ex-customer telling everyone. Not a to run a business! 

    Plans, Rates, and Promotions :

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    This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Brilliant Energy

    Our analysis of Brilliant Energy

    Brilliant Energy is a Houston, TX based retail electricity provider that was founded in 2007. Brilliant Energy services both residential and commercial electricity customers.

    One you've researched a Brilliant Energy, you can exercise your power to choose and compare electricity rates from competitive providers. Texas has over 50 competitive providers to choose from. There are no switching fees, your electricity stays on throughout the whole process, and no special equipment is needed. If you're moving to to Texas, your new provider will turn on your power and set up your new service.

    Remember, the cheapest electricity rate may not be the best, that's why we provide recommended plans based on your home size. You'll find dozens of choices and options to choose from, whether you're looking for a 12 month fixed rate plan or a month to month plan. You can also choose green energy plans, plans with Rewards, Incentives, and Smart Home plans featuring free programmable thermostats such as the Nest thermostat. We've made it easy by recommending plans and providers that have proved that they provide the best customer service and a great electric rate for your home or business.

    Once you've found the plan that makes sense for you, your provider will require a credit check to determine if a deposit is needed to establish service. If you do not have credit established or have poor credit, there are no deposit electricity plans available at competitive terms.

      — Richard
    Zero Complaints - Happy with service
     I was with Reliant Energy for many years. Each year, I check powertochoose.org and saw the very low rates Brilliant Energy was offering. I signed up... 

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    Zero Complaints - Happy with service

     I was with Reliant Energy for many years. Each year, I check powertochoose.org and saw the very low rates Brilliant Energy was offering. I signed up for the "Electric Plan G" back in January. Low rates were incredible. Very easy process to sign up on the web. I had a few questions, so I emailed their customer support. I received a response in less than 30 min from Nadia. Great!!

    Bill payment very easy thru their website.

    Overall, i have zero complaints. Happy with service so far 

    Plans, Rates, and Promotions :

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    Gexa Steady Saver 8


    N/A
    per kWh @ 1,000 kWh
    8
    month term
    more info

    Gexa Steady Saver 8




  • Simple Fixed Rate
  • No Bill Gimmicks!

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    Plan Info
    Term Length :  8 months
    Plan Type :  Tiered Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $9.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




    Texas Electricity Ratings

    score for Brilliant Energy:


    ( 2.1 / 5 )
    See how ratings work
    All Providers Ranked From High To Low
      — Sylvia
    Great Customer Service!
     I've had several occasions to call Brilliant Energy. Every time I call, I get courteous treatment and knowledgeable information. I'm in my second ye... 

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    Great Customer Service!

     I've had several occasions to call Brilliant Energy. Every time I call, I get courteous treatment and knowledgeable information. I'm in my second year with Brilliant, and my bills are quite reasonable compared to other rates in today's economy. 

    Plans, Rates, and Promotions :

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      — Big A
    Had them for years
     I had Brilliant Energy for many years set up on auto pay. I was a very loyal customer. When I came off contract they set my rate above .18 per kwh ... 

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    Had them for years

     I had Brilliant Energy for many years set up on auto pay. I was a very loyal customer. When I came off contract they set my rate above .18 per kwh and did not even put it on the bill. I had to calculate it. No phone call or email. Why did you treat me this way? Here's your review. 

    Plans, Rates, and Promotions :

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    Looking for that perfect balance?

    Find the Best Electric Company
      — Dan Boynton
    Beware
     I've been with Brilliant Energy for a few years. It started out well but has declined the last 2 years. Be careful to keep up with your contract dat... 

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    Beware

     I've been with Brilliant Energy for a few years. It started out well but has declined the last 2 years. Be careful to keep up with your contract date for renewing or leaving their plans. I had to call Customer Service to find out why my bill was so high and was informed that the contract had ended and they placed me in the highest rate plan they had at the time. I switched out of this but there was no consideration of my long standing to reduce the current bill. Jump to the present and I've switched providers to soon. I'm less than 30 days from contract termination and now have a 200.00 early termination fee. You have to terminate within 15 days of the renewal. Several lessons learned.. 

    Plans, Rates, and Promotions :

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      — Tye Howard
    Started out ok ended bad
     I was on paperless billing and then got changed on my rate and had to call back for a credit if I resigned up. I was told I would receive a credit and... 

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    Started out ok ended bad

     I was on paperless billing and then got changed on my rate and had to call back for a credit if I resigned up. I was told I would receive a credit and they would adjust the current bill so I would get the new rate instead of the triple rate they were charging me. My bill for that month was almost 300 and on the battery it was 80 I never got the credit and spent almost an hour on the phone to be told that I wasn't getting a credit it was just an adjustment when I had specifically asked if it was going to credit me back for the high bill the company denied this and never gave me my credit 

    Plans, Rates, and Promotions :

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      — Sarah
    Poor customer service
     I have had multiple issues with the customer service with Brilliant. The most recent being that they charged me a $200 cancellation fee, even though ... 

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    Poor customer service

     I have had multiple issues with the customer service with Brilliant. The most recent being that they charged me a $200 cancellation fee, even though they were the ones that sent me multiple messages to renew my contact. When I decided not to (because of price, as well as customer service), they charged my account, called me, then told me they would try to work something out. I guess "work something out" meant still charging me the cancellation fee. I had no intention of cancelling my contract early, but their emails implied it was time for my contract to expire, what they noted in fine print is that I could renew with them 45 days early, but not start another contract. This is not the first poor customer service experience I have had with this company. I would be careful with this company and read the fine print, they will not be upfront with you regarding fees and policy. 

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    Find Electricity Plans in Texas:


      — Monica
    No Problems, good rates
     I switched to using them and have been with them almost 2 years. I have been happy with them, rates are up front and I have had no issues with extra h... 

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    No Problems, good rates

     I switched to using them and have been with them almost 2 years. I have been happy with them, rates are up front and I have had no issues with extra hidden fees. This is the 3rd electric company I have used in the past 6 years, and they all have been fine, it comes down to the money and terms. From the time I sent many inquiries about signing up with them before doing so, throughout my time with them, customer service has always been helpful and friendly. My renewal is up next month, so as before I shop around at each renewal period for best rates. If the price is right I would stay with them. 

    Plans, Rates, and Promotions :

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    18 Month Usage Bill Credit


    9.1¢
    per kWh @ 1,000 kWh
    18
    month term
    more info

    18 Month Usage Bill Credit




  • Great bill credit!
  • Low Rate Through the Summer!

  • More Plans for Constellation

    Plan Info
    Term Length :  18 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $75
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Dymon
    Horrible Experience

     I moved from a 3bedroom house with a thermostat that stayed on 75 to a 1 bedroom home with a thermostat at the same rate. My bill went from $60 to $23... 

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    Horrible Experience

     I moved from a 3bedroom house with a thermostat that stayed on 75 to a 1 bedroom home with a thermostat at the same rate. My bill went from $60 to $230. I tried to get an explanation as to why this is happening and the only answer provided is "it's summer". Well yeah, almost everyday is summer in Texas.
    SO being that the bill was EXTREMELY high, I asked for a payment arrangement and was told that they would give me three days to pay the full amount. I guess electric companies just don't like to work with you anymore . 

    Plans, Rates, and Promotions :

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      — Eva
    Worst Company!!!!
     They put all sorts of hidden fees on your bill and when you ask about them they apologize and refund you BUT then do it AGAIN the next month. When my... 

    More

    Worst Company!!!!

     They put all sorts of hidden fees on your bill and when you ask about them they apologize and refund you BUT then do it AGAIN the next month. When my contract was up I was expecting my deposit back ohhh was I wrong. After fighting with them and having to provide proof of the deposit I finally got a check in the mail two months later. When I called to check on the status of my check in those two months I asked why it was not refunded on my last bill?? The person told me it was not their policy to refund a deposit if the customer does not ask for it!!!!! Are you kidding me, please do not do business with this company. 

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      — Isabel
    Great experience!
     I continue to have a fantastic experience with brilliant energy! Great customer service!! 

    More

    Great experience!

     I continue to have a fantastic experience with brilliant energy! Great customer service!! 

    Plans, Rates, and Promotions :

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      — Pebbles
    Cheating people out of early termination
     I have recently switched commercial energy companies upon doing so I terminated my contract with Brilliant Energy. By doing so I received and excessiv... 

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    Cheating people out of early termination

     I have recently switched commercial energy companies upon doing so I terminated my contract with Brilliant Energy. By doing so I received and excessive cancellation bill. No where in my contract that I was given by this company did it state an outrageous amount of 1500$ to cancel my contract. I have also numerously asked them to provide proof of this in my contract and they have failed to do so. Any commercial accounts that have experienced this, I would appreciate your input.

    Pebbles Investment LLC, Liquor Til 9
    Katy, TX 

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    Entrust 6


    10.5¢
    per kWh @ 1,000 kWh
    6
    month term
    more info

    Entrust 6




  • Straightforward Billing
  • Great rates for any sized home
  • Our best 6 Month Plan

  • More Plans for Entrust Energy

    Plan Info
    Term Length :  6 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Jim Johnston
    Brilliant Energy Not So Brilliant - Unacceptable Customer Service

     On Septmber 14, 2014, I signed up for 8.1 cents/kwh service with Brilliant Energy for a service start date of October 23, 2014. I chose them because t... 

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    Brilliant Energy Not So Brilliant - Unacceptable Customer Service

     On Septmber 14, 2014, I signed up for 8.1 cents/kwh service with Brilliant Energy for a service start date of October 23, 2014. I chose them because they had a 4-5 star rating on PowerToChoose.org. When I received my welcome letter from them on October 19th, The welcome letter stated my kwh cost was 9.1 cents/kwh and not 8.1. After being on hold for 15 minutes, the young lady told me I signed up for a different plan than I signed up for. I tried explaining that the information she had was incorrect. When I asked her if this could be corrected, especially considering my service hadn't even been started yet, she said that because I had exceeded their 3 day period of change and because their prices had increased since that time, they were not able to take me down to the lower rate. I spoke with a supervisor and got the same story.

    Very very poor customer service, even before my service was started. I'm now stuck with the higher price for 12 months.

    Stay away the Brilliant Light Carol Ann. They're not what they appear. 

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      — Captain
    Brilliant Energy maybe one of your best bets....
     Why aren't Texas consumers mad as hell and not gonna take it anymore? Contact the Texas PUC and ERCOT and tell them you have had ENOUGH of the non-st... 

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    Brilliant Energy maybe one of your best bets....

     Why aren't Texas consumers mad as hell and not gonna take it anymore? Contact the Texas PUC and ERCOT and tell them you have had ENOUGH of the non-standard pricing that Texas law allows electric providers to get away with. Some charge the $3.05/mo. smart meter charge EXTRA and ALL electric providers are allowed to charge ANY MONTHLY SERVICE FEE they wish. Some are charging $14.99/month for WHAT?....its all pure profit. Then, when using ERCOT's powertochoose.org website, NOTHING IS STANDARD. EVERY EFL(electric facts list) is different.....the price quoted for 1000kwhr per month is NOT what you are gonna pay after all the add on fees....RIDICULOUS...call/email the Texas PUC and complain...PLEASE. STOP THIS MADNESS. Remember when you were REGULATED and never had to sift through all these contracts just to get electricity? COME ON..START COMPLAINING...send email to your state representatives!!
    BrilliantEnergy is one of the better providers out there, but maybe not THE best. My contract expired and they only raised my cost/Kwh by 15%...most willl raise it more than 100%. Brilliant may not be the lowest and they do charge the $3.05 EXTRA and a $10.99/mo if less than 1000Kwhr is used, but they are ok.
    WHY are Texans allowing the PUC to raise the normal cost of a MW of power from $35/MW to $9000/Kwhr? This is insane. The PUC says it needs the cap to be higher to encourage power plant building and then in the same breath they let the Electric Power Providers charge you an extra $11/mo because you did not use enough power!!!! What the hell is going on here? The State of Texas does NOT have a law in place forcing the power providers to BUY BACK excess power from self generators, like homes with solar or wind generation..........START COMPLAINING!!!!! STOP THIS MADNESS!!! 

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      — Natascha
    WILL RENEW WITHOUT YOUR CONSENT
     I was on a 12 month contract with this company. They renewed my service automatically when the contract was up. Who does that? I was not even staying ... 

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    WILL RENEW WITHOUT YOUR CONSENT

     I was on a 12 month contract with this company. They renewed my service automatically when the contract was up. Who does that? I was not even staying at the residence anymore, when I received a disconnection notice for no bill pay. I called them to cancel the service that I never renewed in the first place and they told me that I have to send an email in order to cancel. The lady I spoke with seemed clueless. 

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      — Pat Evans
    CHANGING AS SOON AS POSSIBLE!!!!!!!!!!!!!!!
     Cannot wait for contract to be up. What you are quoted is not what you pay. Incompetent company that cannot get anything right. Will never ever ren... 

    More

    CHANGING AS SOON AS POSSIBLE!!!!!!!!!!!!!!!

     Cannot wait for contract to be up. What you are quoted is not what you pay. Incompetent company that cannot get anything right. Will never ever renew with them. The website is horrible, as well. There are better companies out there. Do yourself a favor and find another company! 

    Plans, Rates, and Promotions :

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    12 Month Usage Bill Credit


    10.2¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    12 Month Usage Bill Credit




  • No Minimum Usage Charge!
  • Great Rates for Any Size Home!
  • Bill Credits at 1k and 2k usage!

  • More Plans for Constellation

    Plan Info
    Term Length :  12 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $50
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Trent
    THEY ARE LOST

     Brilliant energy got me again. This is the second time in 6 months that i got a bill from them that was outrages. I dont know how i can average 1100 k... 

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    THEY ARE LOST

     Brilliant energy got me again. This is the second time in 6 months that i got a bill from them that was outrages. I dont know how i can average 1100 kwh for months then get a bill for 3600kwh. They cant seem to answer the question either. I can they dont read it , then they do and break it off in you to make up for it. Then when you call they treat me like im a stupid child. I cant wait to get out of my contract with them and will tell everyone to stay away from them.I Bet I am not the only one this is happening to . DO NOT USE BRILLIANT THEY ARE LOSERS 

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    Break away from contracts
    and credit checks.

    Find Prepaid Electric Plans
      — Trevor Khurana
    Best rates and service
     The best electric company. 3rd renewal goes in today ! 

    More

    Best rates and service

     The best electric company. 3rd renewal goes in today ! 

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      — Pete
    Incompetent company
     I had initiated new service for a home I was purchasing. When the purchase of the house fell through I called to cancel the new service the same day ... 

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    Incompetent company

     I had initiated new service for a home I was purchasing. When the purchase of the house fell through I called to cancel the new service the same day the home purchase fell through. I was told they don't handle cancellations over the phone and I was to email them about the cancellation. At first their CS Rep gave me the incorrect email address but I was able to identify that problem quickly so not to delay my cancellation. They called me 6 days later and said service was already scheduled to be turned on and it would take 45 days to cancel service. The service should never have been turned on it was cancelled before the move in date.

    Today I received my first Brilliant Energy Bill, I call again to get this corrected as I don't live at that property. During the call I was repeatedly told that I called them after the move in date and I explained to the CS Rep, you are reading the notes incorrectly or someone falsified them, I originally called before and have an email to prove I called before. The date she was referring to was the date they called me back to confirm the cancellation.  

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      — Jim
    Gunnerbb
     With Brilliant 4 years only problem had was with first bill, after that their on line billing has been nothing but very good. 

    More

    Gunnerbb

     With Brilliant 4 years only problem had was with first bill, after that their on line billing has been nothing but very good. 

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    Find Electricity Plans in Texas:


      — Heather E
    POOR Service
     I have been with Reliant for a number of years. I shopped around last May to see if I could find a better rate. Brilliant Energy was offering a coup... 

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    POOR Service

     I have been with Reliant for a number of years. I shopped around last May to see if I could find a better rate. Brilliant Energy was offering a couple cents lower. Throughout a number of calls and emails with them, they managed to completely get everything wrong. They contacted Reliant to shut off my service and take over, 2 WEEKS earlier than agreed. This almost resulted in an early disconnect fee with Reliant, but I submitted the chain of emails in which the correct date was stated and showed Brilliant was at fault for the mess up. I ended up telling Brilliant nevermind and stuck with Reliant when they met the same rate. We never received anything by mail or heard from Brilliant after that.
    A year and 2 months later, we received a collections letter from a law firm in Houston, stating Brilliant has tried contacting us for the last year and we owe them $6.87.
    Needless to say, not happy with Brilliant. They're a joke. 

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    Gexa Saver 12


    9.2¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Gexa Saver 12




  • Best for medium size homes
  • Earn a $75 bill credit when you use more than 1,000 kwh in a month.
  • NEW ENROLLMENTS ONLY!

  • More Plans for Gexa Energy

    Plan Info
    Term Length :  12 months
    Plan Type :  Tiered Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Lorena
    Fooled me Once

     After a year they started sending me emails telling me my contract WAS ABOUT TO EXPIRE. Well it had already expired. I didn't know for a month and a... 

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    Fooled me Once

     After a year they started sending me emails telling me my contract WAS ABOUT TO EXPIRE. Well it had already expired. I didn't know for a month and a half that I was paying like 17 cents a KWH. I think that is on purpose. The didn't answer my emails half the time when I had an issue. I don't remember ever having to write any other company so many emails about different problems. This company had one issue after the other. I pay my bill online but it doesn't get applied correctly, just little things that waste time and cause me a little stress. No big deal, but should not be an issue. I can't help but think they do things like this so maybe when it is time to switch companies another company might require a deposit and you'll stay with them. I just don't see how a computer can charge your credit card and not apply the payment. I felt used by is company. If they have a lower rate, probably would be worth the hassle, but keep an eye on your payment. Check back to make sure it was applied and pay it before the due date or they will be able to say you were late when they report you to the special utility credit bureau thing they use to verify you pay your electric bill. 

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      — Sarah
    LOVE This Company!!
     I love this company!!! The customer service is amazing! Super friendly, and when I had a question about my account they even respond to my email promp... 

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    LOVE This Company!!

     I love this company!!! The customer service is amazing! Super friendly, and when I had a question about my account they even respond to my email promptly! Awesome! Best Rate in Texas! I would highly recommend this company to anyone!! 

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      — Eric
    Doesn't Seem Right.
     This is my own fault.... I was supposed to renew my contract, but things got hectic and BAM! I got an electric bill double what it could have been. ... 

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    Doesn't Seem Right.

     This is my own fault.... I was supposed to renew my contract, but things got hectic and BAM! I got an electric bill double what it could have been. If you choose this company, you better stay on top of the contract date, cause they will hit you hard with their default rate. I couldn't make a living doing that to people, but they choose to. Paying the bill without question, but I'm surprised they are as greedy as they are. Not a way to treat your customers. I won't be back. 

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      — RCH
    1 Year - No Issues
     Switched from Gexa to Brilliant in 7/2012 due to Gexa pricing going through the roof. Had no issues for the year. Everything set up for auto-bill. ... 

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    1 Year - No Issues

     Switched from Gexa to Brilliant in 7/2012 due to Gexa pricing going through the roof. Had no issues for the year. Everything set up for auto-bill. No surprises. Not staying with them for the 2nd year simply because of pricing. Rated billing & acct mngt 4 stars instead of 5 simply because they did not get a web portal for the account until 12/2012. With everything on auto-pay, though, never really missed it. Not rating Customer Service because I never had to use it. 

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    LifeEnergy 6


    9.3¢
    per kWh @ 1,000 kWh
    6
    month term
    more info

    LifeEnergy 6


    Plan Info
    Term Length :  6 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $149
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Eric
    Eager to Get Early Termination Fee

     I signed up with another company because Brilliant Energy was no longer competitive. I made the change effective on my contract expiration date, but ... 

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    Eager to Get Early Termination Fee

     I signed up with another company because Brilliant Energy was no longer competitive. I made the change effective on my contract expiration date, but my new company changed me one day early. Brilliant charged me the full $200 because my new company made an error. I just don't see how they can sleep at night. I would never treat one of my customers like this. I have tried to talk to them, but they don't reply to my emails. I wouldn't recommend them. 

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      — DN
    Once they have you, they make it H#LL to leave.
     I tried to change my autopay. I got verification that the autopay was switched off, then I switched accounts, and turned it back on. Meanwhile, they... 

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    Once they have you, they make it H#LL to leave.

     I tried to change my autopay. I got verification that the autopay was switched off, then I switched accounts, and turned it back on. Meanwhile, they indicated that one bill might not be auto-debited so I made a web payment to the 'new' account. The web payment was debited. However, when I turned autopay back on, that bill was again debited but still from my old account even though I'd switched accounts. Now, going forward, their computer says that they'll autodebit the original account which I want to close. Um, no - and give me my money back. Also, I tried to switch and my new company accidentally switched a day early. Now Brilliant charged a $200 early termination fee for 1 day early. 

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      — Christie M
    2 Years and no issues
     I have never had an issue with Brilliant, and would recommend them to anyone. I havent not been over charged and my rate has never been not changes d... 

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    2 Years and no issues

     I have never had an issue with Brilliant, and would recommend them to anyone. I havent not been over charged and my rate has never been not changes during the contract period. When I moved from one apartment to another there was no issue either.

    I have been a very satisfied customer 

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      — Phillip
    False Advertising -
     advertised a renewal rate of 6.1 cents but charges 11 cents per kwh bad business practices - bad service 

    More

    False Advertising -

     advertised a renewal rate of 6.1 cents but charges 11 cents per kwh
    bad business practices - bad service 

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    Sure Saver 12


    12.3¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Sure Saver 12




  • Best for Small Homes
  • $60 Bill Credit for Usage over 999

  • More Plans for Spark Energy

    Plan Info
    Term Length :  12 months
    Plan Type :  Tiered Rate
    Early Termination Fee :  $100
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Mark Allen
    Horrible

     The online payment system is horrible! I have to type in every detail of my account every time I make a payment. You do not have a user account that y... 

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    Horrible

     The online payment system is horrible! I have to type in every detail of my account every time I make a payment. You do not have a user account that you sign into like any other online payment system. They overcharge if you ever get off contract and when I asked market electricity rates for what I was charged it was never received. The contract price per kWh is horrible if you are under 500 kWh. Look elsewhere, even if they did have good rates the payment system is a horrible experience. 

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    Find Great Deals on Electricity

    Cheap Electricity Plans
      — Coy Read
    Satisfied
     I have used Brilliant Energy for almost a year & I am very Satisfied with their prices. I would recomend them to anyone seeking lower prices. . 

    More

    Satisfied

     I have used Brilliant Energy for almost a year & I am very Satisfied with their prices. I would recomend them to anyone seeking lower prices. . 

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      — Cee
    So far so good
     Great rates. I've been with them since 2010 and always take a 12-month contract, fixed rate only. The minimum usage went up from $5/500 kw to $9/100... 

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    So far so good

     Great rates. I've been with them since 2010 and always take a 12-month contract, fixed rate only. The minimum usage went up from $5/500 kw to $9/1000 kw, which was disappointing, but even with that, it's still one of the lowest rates out there. I've only dealt with customer service twice, once before I ordered because I had questions and another time to change my email address for them to send bills. They didn't sound too friendly or enthusiastic or eager to help, but they did what I needed them to do. No billing issues except for one time I got a bill twice, but I just emailed back saying that I had already paid it, and they emailed back promptly to say that they were aware of a glitch in their system and to disregard the extra unnecessary bill. There are no extra charges or fees on the bill like I've seen with some other companies. I can't say I'll never switch, but right now I'm happy with Brilliant. 

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      — Susan
    Going on 3 years now
     Ive been using Brilliant Energy for 3 years and havent had any problems. I always receive a quick response to emails; havent had any issues paying th... 

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    Going on 3 years now

     Ive been using Brilliant Energy for 3 years and havent had any problems. I always receive a quick response to emails; havent had any issues paying through their website; no sneaky charges. They give me plenty of advance notice when my contract is about to expire, unlike other providers Ive used. Their prices are consistently lower than many of the others. Unless theres a significant difference in what they charge Ill stick with them.  

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    Find Electricity Plans in Texas:


      — Frustrated
    Incapable internet service
     Customer service on the phone is very nice; however this company either has a very out-of-date software package or an inept IT department to service b... 

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    Incapable internet service

     Customer service on the phone is very nice; however this company either has a very out-of-date software package or an inept IT department to service billing. We had to call on the phone to make payments every month because the website would never work. VERY FRUSTRATING. We will never use this company again. It felt like it was being run out of someone garage. 

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    Choice 24


    12.3¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    Choice 24


    Plan Info
    Term Length :  24 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $100
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Jay
    Trouble Free with Brilliant

     I have been with Brilliant for the past two years and recently left this October after my 2 year contract expired. During that two year contract Bril... 

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    Trouble Free with Brilliant

     I have been with Brilliant for the past two years and recently left this October after my 2 year contract expired. During that two year contract Brilliant serviced my account flawlessly. I paid my Brilliant Electric bill via online banking bill pay with my bank. A couple of times my check arrived late and I called for customer service. Both times I was treated with respect and the customer service representative took care of me. I would still be with Brilliant, but after my two year contract expired I found another provider that was a few cents cheaper per Kwh, so I moved. Brilliant Electric is a great company to do business with. No regrets! 

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      — Sue
    Billing and accounting
     Ditto for everything they said about their billing.....please be careful with these people...they like to sneak extra charges in on your bill...they s... 

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    Billing and accounting

     Ditto for everything they said about their billing.....please be careful with these people...they like to sneak extra charges in on your bill...they start low and then start adding charges once they get you hooked.....go elsewhere, or you will be sorry....... 

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      — Chad
    False Advertising
     When my contract expired, I went to their website for customer renewal. It showed an averge price/kwh of 6.8 cents for a 24 month contract. After rece... 

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    False Advertising

     When my contract expired, I went to their website for customer renewal. It showed an averge price/kwh of 6.8 cents for a 24 month contract. After receiving my first biil under the new contract, there is now an additional $99 dollar TDU charge that had never been charged seperate before. This makes the average price 10.4 cents per KWH. They falsely advertised the 6.8 cents a KWH. Called customer service and was told I signed up for 10.2 averge, but I have an email stating the 6.8 average. They would not work with me other than giving me a 14 day window to cancel contract without penalty. 

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      — Ali
    HORRIBLE CUSTOMER SERVICE
     Worst customer service EVER. They did not send me any notice that my contract is about to end. Went from 7 cents to 13 cents! From my normal summer bi... 

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    HORRIBLE CUSTOMER SERVICE

     Worst customer service EVER. They did not send me any notice that my contract is about to end. Went from 7 cents to 13 cents! From my normal summer bill of $70 to $175!!! Ouch! 

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    LifeEnergy 12


    11.3¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    LifeEnergy 12


    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $149
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — John Robinson
    Highly recommended

     Brilliant Energy provided a great 2 year price lock energy plan. No problem billing and service. 

    More

    Highly recommended

     Brilliant Energy provided a great 2 year price lock energy plan. No problem billing and service. 

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      — Kelvin
    Terrible Customer Service
     I've just noticed my energy bill hiked by 50%. A careful check was that my contract expired in the last 30 days and I was switched to a variable rate... 

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    Terrible Customer Service

     I've just noticed my energy bill hiked by 50%. A careful check was that my contract expired in the last 30 days and I was switched to a variable rate, which is 50% higher than their current one. I'm very disappointed by their way to deal with existing customers as all they did was email you a note about contract expiration without even asking you to continue or email you a new contract. I am switching out for sure. All of you thinking to save money end up paying more, beware! 

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      — Lori
    WOW!
     After moving from Alabama where you have no choice in electric company (Alabama Power or no power), and paying $300 a month (and that was with budg... 

    More

    WOW!

     After moving from Alabama where you have no
    choice in electric company (Alabama Power or no
    power), and paying $300 a month (and that was
    with budget billing), to Texas, I was
    overwhelmed with the choices you have for power
    companies. I went with TXU and was very
    displeased with $400 a month power bills. I
    switched to Brilliant Energy (now my 2nd year
    with them) and my power bill was $120 for the
    months of July and August 2011 when it was 110
    degrees every day. This fall and winter, the
    highest I paid was $87. As long as you renew
    with them (and they will send you several
    notices) you can get rates as low as $.08 kw. I
    wish I knew about them before the TXU ripoff. 

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      — PAUL SELLERS
    SATISFIED CUSTOMER
     NO COMPLAINTS WITH MY COMPANY. 

    More

    SATISFIED CUSTOMER

     NO COMPLAINTS WITH MY COMPANY. 

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    Eagle 36


    11.4¢
    per kWh @ 1,000 kWh
    36
    month term
    more info

    Eagle 36




  • Great rates regardless of your monthly electricity usage!
  • Simple, straightforward pricing
  • Price Protection for 3 years

  • More Plans for TriEagle Energy

    Plan Info
    Term Length :  36 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $20.00 for each month remaining in agreement
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Anonymous
    Good rates - minimal communication

     I've been with Brilliant Energy since October 2011. When my contract ended, I wasn't notified in a separate email that I was going on their month-to-m... 

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    Good rates - minimal communication

     I've been with Brilliant Energy since October 2011. When my contract ended, I wasn't notified in a separate email that I was going on their month-to-month rate. This was my mistake - the notice was included with my billing email - which I missed. Other than that increase of 0.04/kWh, I have been very happy with their service. I renewed my service with them and my rate is lower than my original contract. I'll be staying with Brilliant. 

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    Looking for renewable energy to reduce your carbon footprint?

    Affordable Green Energy Plans
      — Katherine Fernandez
    Unjustified late payment charges.
     Prices are good, but payment processing stinks with Brilliant Energy. I have paid my bill timely, despite receiving bills very close to the due... 

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    Unjustified late payment charges.

     Prices are good, but payment processing stinks
    with Brilliant Energy.

    I have paid my bill timely, despite receiving
    bills very close to the due date. Just went
    over my most recent bill and found a late
    payment charge, though payment was made timely
    from the bank. Apparently their "payment
    processing" can take up to 7 days--who knew?
    Looking back at earlier bills, I found a
    payment recorded as received on time, yet a
    late charge was applied. I just got off the
    phone, and after a long wait, I was told the
    late fees will be refunded. I am not really
    satisfied, though, because I am going to have
    to watch very carefully in the future. They
    should have a more professional system set up
    to receive payments. 

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      — Kate
    Reliable and Straightforward
     We switched from direct energy last year. Our electricity bill from them had gotten OUTRAGEOUSLY high--we didn't respond to renew after our first year... 

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    Reliable and Straightforward

     We switched from direct energy last year. Our electricity bill from them had gotten OUTRAGEOUSLY high--we didn't respond to renew after our first year of a fixed rate with them, so we were put on a wildly variable rate. When I called to see if we could be put on a fixed rate, they offered something like 11 cents. So we shopped around. Switching to Brilliant Energy was easy--I called to cancel with Direct Energy, and Brilliant had already done it for me. I get my bill at least 3 weeks before the due date via e-mail, and it's easy to pay online or mail in a check. I was just sent a renewal notice, and was able to do THAT easily online as well---for the SAME price it was last year... 8.8 for 12 months. I appreciate that they will give returning customers the same deals they give new customers. We have never had a problem with them, and LOVE that our bills went from $140-$160 (with Direct Energy) to $60-$80 a month. 

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      — Miss Marshall
    Brilliant Energy is brilliantly priced
     Ordering and set up seemed easy. They transposed my address and turned off and on my across the street neighbor - I had NO electric the day I moved i... 

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    Brilliant Energy is brilliantly priced

     Ordering and set up seemed easy. They transposed my address and turned off and on my across the street neighbor - I had NO electric the day I moved in. Once I got a customer service person, they fixed it as quickly as possible. I thought I signed up for auto debit which took several months to sort out. I never get a bill - neither on paper or email as promised. I can't even access a bill on line. My bill is strangely low - between $50 - $70, so I am not going to complain. You get what you pay for. I don't know how they do it, but it is SUPER cheap which is fine with me. I haven't had any problems really, so I don't mind that they have virtually no customer support. 

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    Find Electricity Plans in Texas:


      — Amy
    Changing Plans ASAP
     Brilliant has one of the worst customer service and billing depts I've seen. I received a notice of default for an apt I lived in before purchasing m... 

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    Changing Plans ASAP

     Brilliant has one of the worst customer service and billing depts I've seen. I received a notice of default for an apt I lived in before purchasing my house. And I continued my service at my new home, so they had 2 addresses they could've used in sending a bill - or notice. And before you say 'surely you knew you would have a final bill' (which is the smarty comment I got from the customer service rep), I specifically requested, in writing, the final bill be sent to my new address. It took over 6 weeks to figure out what the final bill was because, low and behold, the default notice had an incorrect amount listed as due! And then they said they weren't going to send a revised bill with the correct amount. I just needed to send that amount in. I made them send me a corrected and final bill, but you would've thought I was asking for something highly irregular. Bye-bye Brilliant. 

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    24Mo Usage Bill Credit + A/C Protection for 1 Unit


    11.0¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    24Mo Usage Bill Credit + A/C Protection for 1 Unit


    Plan Info
    Term Length :  24 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $75
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Mark
    Good rates - terrible billing!!!!!

     We have 2 accounts with them. They email saying they haven't received payments yet we know we have sent (we know they are there as we do it via onlin... 

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    Good rates - terrible billing!!!!!

     We have 2 accounts with them. They email saying they haven't received payments yet we know we have sent (we know they are there as we do it via online bill pay with Wells Fargo). They then charge late fee on next month bill. They also send montlhly invoices inconsistently on monthly bills. They stopped on one after several months. Horrible billing/accounting department!!!!! My wife and I will pay more to avoid the hassle here. They are always nice about it but terrible systems or something... 

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      — Ranger
    Get someone else
     I used these guys for 14 months and didn't receive 2 of the bills. I called them and asked for another copy of the bill and paid by credit card to ge... 

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    Get someone else

     I used these guys for 14 months and didn't receive 2 of the bills. I called them and asked for another copy of the bill and paid by credit card to get them their money as quickly as possible to avoid any credit issues. They send threatening "final notice - disconnect" letters after one missed payment. I told them to sign me up for email notification so that no other bill would be missed. I haven't received that yet. I was assured that these mishaps would not effect credit since I paid so promptly upon finding out. Not true! They refused my credit to get a cheaper rate, and have circulated to other utility companies a bad credit rating. Not nice. Don't use these guys. By the way, my credit is stellar with everyone else but them. 

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      — Seth Wilson
    The place to get power from is Brilliant Energy
     It has been an awesome energy company. It's a low cost provider With out the head ache. I would refer people to Brilliant Energy.  

    More

    The place to get power from is Brilliant Energy

     It has been an awesome energy company.
    It's a low cost provider
    With out the head ache.
    I would refer people to Brilliant Energy.  

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      — Anonymous
    Brilliant Energy Review
     One of the better priced companies, but did not receive a bill in mail several times and would instead get a notice of non-payment. 

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    Brilliant Energy Review

     One of the better priced companies, but did not receive a bill in mail
    several times and would instead get a notice of non-payment. 

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    24Mo Usage Bill Credit + A/C Protection for 2 Units


    11.0¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    24Mo Usage Bill Credit + A/C Protection for 2 Units


    Plan Info
    Term Length :  24 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $75
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Mrs. Smith
    Accounting Problems

     Even though we paid on time each month, we always received a disconnect notice. Customer Service suggested we pay directly on their website to elimin... 

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    Accounting Problems

     Even though we paid on time each month, we always received a disconnect notice. Customer Service suggested we pay directly on their website to eliminate the problem. The problem continued.

    The final straw was when they called me at work to tell me that they were about to disconnect...two weeks after I made the payment and had received a confirmation email from them.

    I told the supervisor that if it happened again I was going to report them to the Public Utility Commission. That was two months ago and it hasn't happened again, but I'm getting ready to switch to a different provider in a couple of days. 

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      — Bethany
    Cheap and Okay
     They are super cheap. I love it. My bill is half of what I used to pay. I averaged a billing cycle where i paid .06552 per kilowatt. Hell to the yeah ... 

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    Cheap and Okay

     They are super cheap. I love it. My bill is half of what I used to pay. I averaged a billing cycle where i paid .06552 per kilowatt. Hell to the yeah on that. But, I refered my mother. THey dont have a referal program.So that stinks. 

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      — Helen
    Customer Service is Poor
     They didn't send me a bill this past month. My mother didn't receive her bill either. After I paid they are threatening to disconnect. My check has cl... 

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    Customer Service is Poor

     They didn't send me a bill this past month. My mother didn't receive her bill either. After I paid they are threatening to disconnect. My check has cleared the bank and I have sent numerous emails and even called and talked to them. 

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      — Anonymous
    So Far So Good
     I signed up based on their low rates, generally positive reviews, and no complaints with the BBB. There's no monthly fee if you use over 500 kw pe... 

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    So Far So Good

     I signed up based on their low rates, generally
    positive reviews, and no complaints with the BBB.
    There's no monthly fee if you use over 500 kw per
    month. Ordering was quick and easy. No problems
    with the service. I get my bill via email and
    it's simple and easy to read. You can pay your
    bill on their website, but they just recently
    started charging $2.99 for that, so I just write a
    check now :) Hope that helps. 

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    Green Eagle 36


    11.7¢
    per kWh @ 1,000 kWh
    36
    month term
    more info

    Green Eagle 36




  • 100% renewable
  • Includes FREE Energy Savings Kit!
  • Super low gree rate
  • Great for small, medium, and large homes!

  • More Plans for TriEagle Energy

    Plan Info
    Term Length :  36 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $20.00 for each month remaining in agreement
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Duke Midler
    Cheap, Dependable Electricticy

     I got my cheap and dependable electricity...the bills don't always come (2 out of 12 months with no bill so far) and no response when I email them req... 

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    Cheap, Dependable Electricticy

     I got my cheap and dependable electricity...the bills don't always come (2 out of 12 months with no bill so far) and no response when I email them requesting one, but I love the juice! Very dependable. Half what I was paying with the big boy. 

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    Looking for that perfect balance?

    Find the Best Electric Company
      — M. Dover
    Do Not Use Brilliant Energy
     Brilliant Energy is cheap, but you get what you pay for. Poor customer service, repeated billing errors, an obsolete website which does not allow ... 

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    Do Not Use Brilliant Energy

     Brilliant Energy is cheap, but you get what you
    pay for. Poor customer service, repeated billing
    errors, an obsolete website which does not allow
    you to access your account information. I will be
    changing to another provider as soon as my
    contract expires. 

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      — KK
    Simply Brilliant!
     Brilliant energy has the best rates. The employees are personable and ready to help you when needed. 

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    Simply Brilliant!

     Brilliant energy has the best rates. The employees are personable and ready to help you when needed. 

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    Find Electricity Plans in Texas:



    Entrust 18


    11.4¢
    per kWh @ 1,000 kWh
    18
    month term
    more info

    Entrust 18


    Plan Info
    Term Length :  18 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month





    SMART Energy 36


    11.8¢
    per kWh @ 1,000 kWh
    36
    month term
    more info

    SMART Energy 36




  • Free Ecobee3 thermostat
  • Monthly Usage ScoreCard
  • 3 Year Price Protection
  • Great plan for any size home

  • More Plans for TriEagle Energy

    Plan Info
    Term Length :  36 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $20.00 for each month remaining in agreement
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month





    Free Nights


    13.2¢
    per kWh @ 1,000 kWh

    prepaid
    more info

    Free Nights


    Plan Info
    Term Length :  None
    Plan Type :  Pre-paid
    Early Termination Fee :  $0
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service
    Prepaid Disclosure Statement

    Pricing

    / kWh
    @ 1,000 kWh / month




    Updated: 12-06-2018
    Example Bill
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