Chariot Energy Customer Reviews

The best review categories for Chariot Energy are their plans and pricing, rated at 5.0 out of 5, and the order experience, rated at 5.0 of 5.

Chariot Energy Rating

Texas Electricity Ratings Score:


( 3 / 5 )
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Rating Summary:

Plans & Products -
Complaint Resolution -
Community Outreach -
Innovation -
Rewards -
Market Perception -

Legend:

- Among the Best
- Better than Most
- About Average
- The Rest
- Data Unavailable

Plans & Products

We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.

Complaint Resolution

Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.

Community Outreach

Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.

Innovation

Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)

Rewards

Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.

Market Perception

Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.

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Plan Company
Rating
Length Price


3 Reviews for Chariot Energy


Simple and Easy

(5 / 5)

  Just received my first bill from Chariot - and they did as promised - no hidden fees - just a good rate. I think I just found my new forever electric provider.

Cathy from Cypress
July 26th, 2019

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Clean Energy

(5 / 5)

  I'm always trying to find ways to be more "green" in everything I do, this is an easy switch that I feel good about without a lot of $$!

Cathy from Houston
July 22nd, 2019

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

No Pricing Gimmicks. Love the Solar!

(5 / 5)

  It's great to know I am getting energy whose equivalent is generated by solar power. I also appreciate the clean pricing and EFL without the gimmicky fees and credits.

Brian from Katy
July 11th, 2019

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions




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