Reviews Overview
The best review categories for Constellation are the order experience, rated at 3.4 out of 5, and their customer service, rated at 3.2 of 5.
The best review categories for Constellation are the order experience, rated at 3.4 out of 5, and their customer service, rated at 3.2 of 5.
Recent Good Review from Julie
Went back to them
| Previously liked them ..a few years ago but the plan to reup wasn't sufficient...now back | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Julie
from
Pearland, TX
on
June 24th, 2021
Our Analysis of Constellation
Rewards
4.5 / 5
Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.
Community Outreach
4.3 / 5
Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.
Plans & Products
4.2 / 5
We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.
Innovation
4.1 / 5
Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)
Complaint Resolution
2.8 / 5
Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.
Market Perception
2.2 / 5
Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Went back to them
| Previously liked them ..a few years ago but the plan to reup wasn't sufficient...now back | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Julie
from
Pearland, TX
on
June 24th, 2021
Owner
| This company cares about there customers and works with us threw our hard times | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Christine Ferrel
from
Houston, TX
on
May 31st, 2021
Owner
| This company cares about there customers and works with us threw our hard times | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Christine Ferrel
from
Houston, TX
on
May 31st, 2021
Corinth Homeowner
| Rates are good and I like the weekly updates estimating what monthly cost will be. This helps adjust usage quickly if needed. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Noel
from
Denton, TX
on
April 8th, 2021
Very Reasonable
| The company I was with (Reliant) seemed to be a bit high and was going up, I looked at a few different companies and went with Constellation, I'm liking the prices so far, Nothing outrageous and fits my wallet. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
S.Turner
from
Tyler, TX
on
March 15th, 2021
Review
| Everything about my experience was amazing. From the minute I requested help on rates, explanation, I was incredibly impressed. Incredible service, attention and commitment to finding what I needed w a provider. HIGHLY RECOMMENDED | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Brock
from
Magnolia, TX
on
March 9th, 2021
New to Constellation and very Happy
| I only signed up with Constellation about 2 months ago. So far so good. I was attracted by the price, terms of the agreement and other reviews. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
ST
from
Dallas, TX
on
January 28th, 2021
Very pleased
| I have tried several energy providers over the past few years and Constellation is by far the best! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kdalton
from
75095
on
October 4th, 2020
Constellation
| Awesome experience & very easy to enroll and a lots of option to save. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Joven Taberna
from
Sachse, TX
on
October 1st, 2020
Constellation was a suburb electric provider change.
| Constellation filled our service request initiated through Texas Electricity Ratigs without any issues. Their billing is clear and concise with weekly updates to usage and approximate month to date billing. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Clay S.
from
San Angelo, TX
on
October 1st, 2020
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Pretty Happy
| Pricing for this electric company have been reasonable. During the winter storm NO price gouging, as a matter of fact my bill was lower than the previous month. Guess the truth will be in my next months bill. I will give an update. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Mary
from
Pasadena, TX
on
March 28th, 2021
New Experience
| This has been a positive experience. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Mary B.
from
Katy, TX
on
October 16th, 2020
Read the EFL fine print
| Order was easy. Account transfer no problem. First bill was higher than EFL facts said it was going to be. The distribution charge from the electric distributor was about $10 higher than what EFL said. Called Constellation and asked why, they said distribution charges had gone. They went up the first month after I switched. False advertising by Constellation. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Customer In Houston
from
Kingwood, TX
on
October 7th, 2020
New electrical Source
| I thought I was getting a little bit rate than the results | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Robert Mercer
from
Irving, TX
on
September 22nd, 2020
Decent company\Ok prices
| Easy to set up, customer service is good..prices are mid way...chose company because previous used and they were above average and that's the type of company I want to work with. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jace
from
Sherman, TX
on
September 11th, 2020
What can I say they bill me monthly for electricity
| I had no issues with billing which is usually the cause to hate them. I had an issue with signing up since I had my credit locked. I wish they would tell online you who they use to check your credit so people can unfreeze or unlock their credit before hand. Like all electric company's they get you in with a good rate then charge a lot more to renew, but all companies do that. All that being said it was a good experience with them and I wish I could stay with them but on to the next with a better rate. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Michael H.
from
Mckinney, TX
on
September 2nd, 2020
Electricity
| I have been pleased with the telling me how much electricity I am using and my bill | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Electrictiy
from
Aubrey, TX
on
August 24th, 2020
Expensive
| Everything went smoothly transitioning to constellation. I dont about leaving them just yet as that will be coming up soon. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Johnston
from
Leonard, TX
on
August 21st, 2020
Electricity
| I can't say anything negative - i get a weekly review on usage - so no surprises in the end when the bill comes. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Loretta
from
Houston, TX
on
July 23rd, 2020
Good experience
| Good experience, about average prices | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Josh
from
Deer Park, TX
on
July 14th, 2020
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Electric is ridiculously high!! As soon as we can switch we will be shopping for a cheaper services
| Our electric is extremely way to high, $700 is ridiculous and then you can even get out of it because your contracted. Definitely shopping around for better prices. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Way To Expensive
from
Belton, TX
on
August 5th, 2020
Overall experience with the provider
| Billing is very high during summer time | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Altaf Khan
from
on
June 28th, 2020
Average
| Online payments dont always get processed and had to submit payments manually, even though credit card info was already on file for autopay. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
DMartin
from
Mission, TX
on
June 15th, 2020
Good
| Great | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Erick
from
Houston, TX
on
April 12th, 2020
Constellation Energy
| Billing is easy to read and understand, when it came time to renew I called and the customer service line was answered quickly, they spent time answering all of my questions to help me decide on the best plan for my needs. Pricing seems comparable to my last electric company before they were bought by Direct Energy who I do not recommend. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Karin Slough
from
Freeport, TX
on
April 2nd, 2020
"Authorized Representative" Option
| I enroll our home, also two other accounts (older ladies, one is 93 and the other is 100) - in the application process, there is a place to include an "Authorized Representative" and I properly entered my name as an authorized representative - however, when calling customer service, I am NOT included as an authorized user on any of them - not possible to put the older ladies on the phone to authorize - including such toption is a good idea, but disregarding the "authorized user" is unforgiveable | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Peter Manry
from
Houston, TX
on
November 14th, 2019
Fine at first
| We were very happy with the price. very affordable and good service. but then it came time for renewal and I missed my time. the price jumped and now I have a ridiculous bill that I cant pay. I have been very unsuccessful at changing the plan to a lower rate. the website is useless for choosing a new plan. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Janice
from
Temple, TX
on
August 25th, 2019
Review
| Its been fine but the plan is very expensive for me, 300 bucks for 1 month is crazy. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Amanda
from
Cypress, TX
on
July 28th, 2019
Deceptive pricing
|
Posted prices are NOT what I'm paying. That's ok. I'll stay with them for the one year contract but then I'm out. Companies who play games like that get zero loyalty from me. |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Josh Handler
from
Houston, TX
on
July 20th, 2019
Not completely as it seemed
| We signed up with Constellation from Reliant due to the rate being lower. However, their fee to Centerpoint is higher which is really never spelled out. It's very difficult in comparing all of the providers since they all use a different format to explain their plans. Our first month my bill was higher than last year with Reliant. Hopefully we'll see an improvement during the hot summer months. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Hard To Know What You're Going To Be Paying
from
Cypress, TX
on
May 12th, 2019
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Wow real jerks
| We had constellation for two years. Paid on time, never had to actually talk to anyone and Oncor did all the work if there was a power outage. So we switched providers for a better deal. My wife accidentally forgot to pay the bill the 2nd to last month. I got no phone calls, no emails, zero notification until a pink slip showed up saying we had 10 days to pay or they're cutting off service - WOW. So I immediately paid the past due amount only to have a notification from their collections department show up two days later. Dude - I have a perfect payment history, its a flipping pandemic, you made zero attempt to contact me - this was such a sleazy move. I am so, so, so thankful we made the choice to leave. So they'll be great, just don't make any mistakes or you'll be dealing with their nonsense. Seriously - one missed payment with a perfect two year history. If I were constellation I would have called just to check on me to be sure everything was okay since it is so out of character. I cannot stress enough that I would not recommend constellation to anyone. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kyle
from
Pflugerville, TX
on
September 29th, 2020
Was suckered into a 3 year contract
| I was told the AEP delivery charges were included in my 0.9 cents plan. That's literally the only reason I agreed. I will be calling and speak to a supervisor to listen to the original sales call to dispute my contract. It's not right to lie to a customer to make a sale and lock them into a 3 year contract. This is dishonest and I won't stand for it. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Rebecca
from
San Benito, TX
on
August 5th, 2020
Nightmare
| I transferred to constellation 2 week before service. I got an email saying I was confirmed and ready other service cut the electricity off but nothing was turned for over 8 hrs later. They lost my application..i had to go thru the entire process again. Just got my bill and without the bill credit it would be the highest in the last 5 yrs. Understand I put in a new unit 2 years ago. Not sure i will wait 11 months. I may pay the early penalty. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Nightmare
from
League City, TX
on
July 16th, 2020
Slow customer service response
| They made error on ESID on contract and I have had a helluva time getting the rep to call me back to get it corrected | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Corsicana Glass
from
Corsicana, TX
on
July 8th, 2020
Good price
| Good | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Faheem Uddin
from
Sugar Land, TX
on
July 8th, 2020
Operates poorly
| I signed up for a new account. Despite telling them to start it on a specific date they went ahead and changed my plan immediately. They also never sent me the email containing my account informaiton resulting in me having to be on the phone with my previous and this company for several hours to no avail. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Gil
from
Houston, TX
on
July 2nd, 2020
Not happy with last bill
| I was not aware of the surcharges over 60.00. If I knew this I wouldn't have chosen your company. I am a senior and on a fixed low monthly income. On just my social security. I can't afford it. I may have to break my contract and look elsewhere. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
NOT Happy
from
Tomball, TX
on
May 17th, 2020
Constellation???
| Prices not bad. CS was horrible | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Constellation Energy- ???
from
Houston, TX
on
May 7th, 2020
On-line payment failed
| Could not get the on-line pay system to work, even after several tries. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Tommy Gibson
from
Christoval, TX
on
April 7th, 2020
Started out on the wrong foot
| My first bill was for 4 days and $95 where $89 was for penalties for not using a certain amount of electricity. Why bill me for 4 days? They did refund me the $89 but it took 2 billing periods. Seems like they like to make "errors" and see if you catch them. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Michael H
from
Mckinney, TX
on
December 5th, 2019
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Horrible Customer Service
| Service not turned on as requested and agreed when I signed up for service so power was shut off when contractors trying to work. Customer service phone number required 20 minutes before I reached someone. Customer service claimed it was Oncor's fault. Oncor confirmed Constellation never submitted request. After 2 more hours, learned Constellation is a manual process and they didn't submit request. My contractors and I lost 4 hours of our day troubleshooting ourselves and waiting for power. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Mike In Dallas
from
Dallas, TX
on
June 1st, 2021
Long time customer
| Have been with them for a couple years. Their prices are not great and the sneak in extra charges when setting you up initially. They did fix this for me, but only because I caught them and took the time to contact them. Then I had certain things removed from my account that they claimed would still be in effect and I did not find this out until it was needed. Shady. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Texas Cowboy
from
Houston, TX
on
April 7th, 2021
Rate abruptly doubled without notice.
| Very dissatisfied with constellation. Planning to switch to another provider | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Not A Good Provider
from
Grand Prairie, TX
on
February 20th, 2021
Horrible
| Got a really high 1st bill for 21 days service not even used ac or heat | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Tracy Gardner
from
Houston, TX
on
February 13th, 2021
Liars
| I was not happy with my electric company, because my bills were running around $300+ a month. I spent $4,000 getting my A/C unit updated, which was supposed to save me on my electric bill. A salesman came to the door pushing Constellation and showed me numbers that guaranteed that they could cut my bill by at least $100/month. It was mumbo jumbo about how they figured the bill differently in the way that Texas New Mexico Power got its cut. I thought I would give them a try. Worst decision I ever made. The first bill was cheaper than my old plan. After that, it went up and up. My bill now for JANUARY is $387. That is the highest bill ever for my one-story, 3 bedroom house. I was going to cancel, and they informed me I had a 2-year contract. That's not correct, as I would never sign up for that long with a company I am trying out. Somehow, they slipped that in without my permission. What a rip-off. I will never use this company again. Don't believe whatever they tell you. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Lorraine
from
Friendswood, TX
on
February 10th, 2021
2 hours per month to pay bill
|
Every month same run around to pay bill takes well over 1 hour to pay bill online all my other on line bills take only minutes CONSTALLATION IS DOING SOMETHING WRONG |
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| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Richard
from
Harlingen, TX
on
November 10th, 2020
Constellation energy bad to deal with
|
Constellation has been difficult to get hold of, always at least one hour on hold. When i cancelled service to move to better provider i was immediately put on a variable rate plan without my knowledge that more than tripled my bill. When i contested this i was told that there was nothing they could do about it. Do not use this company!!! |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
David S
from
Houston, TX
on
September 22nd, 2020
Avoid
|
They have terrible customer service. They did not stop my previous provider although they said they would Impossible to get through to them, by phone or chat |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Allen
from
Houston, TX
on
August 24th, 2020
Will not follow through on transferring service
| Sold the business and they have dropped transferring the service to the new owner for a month with multiple contacts from each party | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Pet Hopsital
from
Albany, TX
on
August 17th, 2020
Con artists
| I was never told about "hidden charges". My bill was over a hundred dollars more than with a previous company. Do not switch to this provider. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Deception
from
Wichita Falls, TX
on
August 5th, 2020
All Constellation Electricity Plans
Plan Name
Company
/ Rating
Length
Price
Est Avg Bill
12 month
Fixed Rate
Fixed Rate
12.4¢ / kwh
at 1,000 kWh per bill
$124
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
12 month
Bill Credit
Bill Credit
10.8¢ / kwh
at 1,000 kWh per bill
$128
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
12 month
Fixed Rate
Fixed Rate
12.8¢ / kwh
at 1,000 kWh per bill
$128
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
