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“ Very helpful caring personal who explained to me different plans to help customer lower price ”
“ You can depend on CPL ”
“ Great website good prices good service. ”
“ Needed a lower monthly bill...as a retiree. ..CPL was most accommodating with a lower monthly plan. THANKS ”
“ Customer service worked really hard to get us connected in our new house. They made it easy and we had power in just a couple of days after making the initial inquiry. ”
“ Over the years going to other providers I found that even though prices all over have gone up every where. CPL has continued to provide low prices at times when I thought I was going to see higher prices. ”
“ Connected fast and great price love it! ”
“ not the cheapest ”
“ CS Reps are nice - but there is no follow through for the promises made. It takes me about 5 calls in order to connect with a supervisor as I keep getting hung up on each and every month. I am trying to correct a mistake in my plan which goes back to June. ”
“
I switched to Direct Energy when a
representative came to the door at a time that
I was displeased with TXU. I was offered a $200
gift card that was never received. My billing
date was set immediately before my monthly pay
date. With 3 kids in college and a due date
three days before my monthly pay check, I
sometimes did not have the entire amount by the
due date. I tried to change my billing date,
but it couldn't be done. When I tried to
negotiate payments, I could never reach a
representative. I was disconnected twice. Once
was a week after my due date and
the other time was immediately after the due
date. Each day it was near 100 degrees when the
power was disconnected while I was at work.
When I called upon arriving home, the Canadian
service representatives said that service could
not be restored before two business days, even
though I had paid in full. Oncor could not act
until the order was eventually received from
Direct Energy. ”
“ Everything customer service wise was a hassle, but the price was pretty good ”
“ Turn off the lights to save energy,I told somebody. "Mom the bill is here,someone yelled. Lets see the price. What! 400.00 dollars! How much?. Four hundred dollars plus tax,I yelled back.We better change company,I told them. ”
“ I wouldn't recommend getting CPL as your electricity provider. They don't care about their customers. Their electricity goes out at least 6 times a year, sometimes for 10 hour straight, just like today. Oh there's a hurricane coming? One that's going to miss the city completely and bring about 10 mph wind? Here, have 3 days without electricity. They have these new RF meters they installed that reports back usage/diagnostics wireless like when the electricity goes out. Looks like it doesn't do it any good. What's the point of having it if your electricity goes out, while your front neighbors with a different electricity company still have theirs on? Brownsville, Texas. ”
“ I signed up with this company a year ago, from the beginning they seemed disorganized and confused. For example, the terms of the contract I signed up for was never applied and instead I received and different contract terms. I was about to contact them and perhaps the authorities to make them abide by their original contract but when I received the first bill I saw that the calculated TDU fees were in fact far less than the contract terms (about $0.012/KWh), this is in direct contrast to every single contract terms I have read on all energy company websites, and all of them say the TDU fees are not marked up and directly passed to customer!! However I took the discount and was happy with until the end of my when suddenly the fees shut up and it did not make sense any more to stay with them. I called and spoke to their customer service in INDIA but could not understand adequately what they say (sorry nothing against Indians but very very difficult to comprehend the accent) more over, they were fully uniformed about the process and could not provide any sane logical explanation. So their customer service appear just a cheap front facade to fool the requirements. Yet when the billing time comes around they are quick to charge you a 5% for paying ONE day late, happened to me twice. At best I would say they cannot explain what the charges are and how it is calculated, thus I am signing off with them and would go to try another-- hopefully a better un-confused company with English speaking customer service. I would say that the price was good for a while, and if they put their act together and clarify the charges they may have some success, but not under current circumstances. Every thing that I did and worked was online, never placed a request or order change through phone- the online stuff worked. ”
“ Customer service ice pitched me a 6 month plan yet didn't have the patience to explain it. Maybe he was not educated himself. He later told me in the conversation that his rate was different than the one online with my account and it was my responsibility. I asked him where online can I educate my self on my responsibilities he turned rude. Management needs to clearly define their role to sell a product along with courtesy. I'm not one to raise my voice, I did come close. ”
“
Customer service told me to pay separately because automatic deductions do not apply to final bill (I had sold my home). Well, I did just that and what happened? Of course, they also deducted the same amount automatically. Now they tell me that it would take 4 to 6 weeks to return my money. FOUR TO SIX weels... Wow.
If you are delinquent for that period they will charge you interest. They claim that is their policy. My reply: change your policy. CPL customer service is horrible. ”
“ had a very hard time to disconnect to build new home now having a hard time trying to connect for new service ”
“ I switched to CPL from a Just energy..they explained kw rate 0.137 free weekends starting Friday evening until Monday am..kids in school from 7am to 6pm..adults work out of town from 7am to 6pm Mom through Friday..yet my current bill $253.61. Saved $55.79..woopty do..cant believe we at home all evening Fri..all day Sat n Sun..do shit load of laundry and drying on weekend since its free..and only save average about $8.50 a day on weekends? Hasnt been cold or hot all month of Feb so havent used ac..our stove is broken so no 220volt items being used...AGAIN..rip.off...STAY AWAY from CPL and only been with them x 3 months..and a $29.95 recovery fee? WTF ”
“ ”
“ my power was disconnected, come to find out I had been paying CPL for five months without knowing it. so I tried to reinstall service was told three different amounts to reinstall service by several different people after the fourth person they blacklisted my account. Said that I could not get service and that I could not even speak to anybody. Insisted I'd have to wait 3-5 for them to call me or pay $600. Then every person that answered my phone call was just plain rude! Five minutes later I got an account with TXU with a better rate nicer customer service and people who I could actually understand. I do not recommend CPL at all. I have been with them for over 10 years and had several problems!! ”
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