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| Likely to recommend |
Confusing Policy leads to confused customer service
| I signed up with this company a year ago, from the beginning they seemed disorganized and confused. For example, the terms of the contract I signed up for was never applied and instead I received and different contract terms. I was about to contact them and perhaps the authorities to make them abide by their original contract but when I received the first bill I saw that the calculated TDU fees were in fact far less than the contract terms (about $0.012/KWh), this is in direct contrast to every single contract terms I have read on all energy company websites, and all of them say the TDU fees are not marked up and directly passed to customer!! However I took the discount and was happy with until the end of my when suddenly the fees shut up and it did not make sense any more to stay with them. I called and spoke to their customer service in INDIA but could not understand adequately what they say (sorry nothing against Indians but very very difficult to comprehend the accent) more over, they were fully uniformed about the process and could not provide any sane logical explanation. So their customer service appear just a cheap front facade to fool the requirements. Yet when the billing time comes around they are quick to charge you a 5% for paying ONE day late, happened to me twice. At best I would say they cannot explain what the charges are and how it is calculated, thus I am signing off with them and would go to try another-- hopefully a better un-confused company with English speaking customer service. I would say that the price was good for a while, and if they put their act together and clarify the charges they may have some success, but not under current circumstances. Every thing that I did and worked was online, never placed a request or order change through phone- the online stuff worked. | |||
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—
Qabel
from
Laredo
on
February 11th, 2016
We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden
— CPL Retail Energy
Meh
| Everything customer service wise was a hassle, but the price was pretty good | |||
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| Likely to recommend |
—
Blanca Canales
from
Corpus Christi
on
July 18th, 2015
We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden
— CPL Retail Energy
No Follow Thru
| CS Reps are nice - but there is no follow through for the promises made. It takes me about 5 calls in order to connect with a supervisor as I keep getting hung up on each and every month. I am trying to correct a mistake in my plan which goes back to June. | |||
| Plans & Pricing | |
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| Account Management | |
| Likely to recommend |
—
Bob
from
Spi
on
October 22nd, 2014
We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden
— CPL Retail Energy
Neighborhood Blackout
| I wouldn't recommend getting CPL as your electricity provider. They don't care about their customers. Their electricity goes out at least 6 times a year, sometimes for 10 hour straight, just like today. Oh there's a hurricane coming? One that's going to miss the city completely and bring about 10 mph wind? Here, have 3 days without electricity. They have these new RF meters they installed that reports back usage/diagnostics wireless like when the electricity goes out. Looks like it doesn't do it any good. What's the point of having it if your electricity goes out, while your front neighbors with a different electricity company still have theirs on? Brownsville, Texas. | |||
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| Likely to recommend |
—
Evan Stephen
from
Brownsville
on
August 6th, 2012
We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden
— CPL Retail Energy
Quick to disconnect--Slow to reconnect
|
I switched to Direct Energy when a
representative came to the door at a time that I was displeased with TXU. I was offered a $200 gift card that was never received. My billing date was set immediately before my monthly pay date. With 3 kids in college and a due date three days before my monthly pay check, I sometimes did not have the entire amount by the due date. I tried to change my billing date, but it couldn't be done. When I tried to negotiate payments, I could never reach a representative. I was disconnected twice. Once was a week after my due date and the other time was immediately after the due date. Each day it was near 100 degrees when the power was disconnected while I was at work. When I called upon arriving home, the Canadian service representatives said that service could not be restored before two business days, even though I had paid in full. Oncor could not act until the order was eventually received from Direct Energy. |
|||
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—
Lori
from
Mesquite
on
August 10th, 2011
We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden
— CPL Retail Energy
My Scary Bill
| Turn off the lights to save energy,I told somebody. "Mom the bill is here,someone yelled. Lets see the price. What! 400.00 dollars! How much?. Four hundred dollars plus tax,I yelled back.We better change company,I told them. | |||
| Plans & Pricing | |
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| Likely to recommend |
—
Lucero Nava
from
Mission
on
March 2nd, 2010
We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden
— CPL Retail Energy
Recommended Electricity Plans
Steady Rate
24 Month Fixed Rate
Champ Saver-24
10.7¢ / kwh
at 1,000 kWh per bill
$107
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
10.7¢ / kwh @ 1,000 kwh
Rate Type:
Fixed Rate
Term Length:
24 months
Early Termination Fee:
$250
Monthly Recurring Charge:
$0.00
Important Documents:
Info
12 Month Plan
12 Month Fixed Rate
Champ Saver-12
11.4¢ / kwh
at 1,000 kWh per bill
$114
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
11.4¢ / kwh @ 1,000 kwh
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$150
Monthly Recurring Charge:
$0.00
Important Documents:
Info
3 Year Price Protection
36 Month Fixed Rate
Eagle 36
10.8¢ / kwh
at 1,000 kWh per bill
$108
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
10.8¢ / kwh @ 1,000 kwh
Rate Type:
Fixed Rate
Term Length:
36 months
Early Termination Fee:
$20 per month remaining
Monthly Recurring Charge:
$4.95
Important Documents:
Info
3 Year Price Protection
36 Month Fixed Rate
Live Brighter 36
11.5¢ / kwh
at 1,000 kWh per bill
$115
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
11.5¢ / kwh @ 1,000 kwh
Rate Type:
Fixed Rate
Term Length:
36 months
Early Termination Fee:
$135
Monthly Recurring Charge:
$4.95
Important Documents:
Info
