|Plans & Products -|
|Complaint Resolution -|
|Community Outreach -|
|Market Perception -|
|- Among the Best|
|- Better than Most|
|- About Average|
|- The Rest|
|- Data Unavailable|
“ I always kept CPL because of their service, but a recent experience has changed my mind. Trying to get an error and its repercussions fixed has taken me over a month and many hours on the telephone. It is still not fixed and I have had too many people tell me they can not help me and not pass me to someone who can. Understandably I am looking for a new supplier. ”
“ I have had to deal with block walkers who try to trick customers around my block to switch back to CPL from other companies by asking only permission to verify their meter on their properties. Multiple neighbors have complained and I have talked to the CPL workers walking the blocks trying to trick the people by the way of possible future shutdowns being reported to CPL since CPL runs the system. They use the same excuse with every neighbor I have spoken with until I verified that all they wanted to do was verify the meter on the property to switch the customer from whatever company they had prior to CPL and that's when they quickly held their hands and said good night when just a few days prior my neighbor to the left couldn't get them to leave her alone. That is a bad practice CPL for getting your old customers back. Shame on you. ”
I've been a loyal customer for several yearz onlynfor them to shutboff my service after having troublr paying online. I eork ling uours and long days. I dont have time to contact anyone by phone to pay my bill.
So frustrating to come home from work after a long night of working to find the powers off. I contacted them by phone and the person who spoke to me said he would have the restoration in 2 to 4 hours but it depends on how the technicians feel. IT DEPENDS ON THEM ON HOW SOON THEY WILL TURN THE POWER ON. no one has time to be waiting on that. Terrible terrible. ”
“ I would never recommend cp&l to anyone. In August I called to c about making payment arrangements, I was approved. I was to pay 95.00 each month till I was caught up. In September during hurricane Harvey I contacted cpl again, I was still having trouble paying my bill. The gentleman I talked to at cpl told me to pay the 95.00 plus I told him I could make a 100 dollar payment on my regular bill. So I paid 195.00. I was told by cpl that I had not made my monthly bill so I defaulted according to them. When I called twice to try to fix the problem I was told both times I had to pay something immediately if they were even going to try to help me. I received a disconnect notice today for Monday the 23rd. When I called cpl the woman I talked to was rude and no help at all. My bill says I owe 765.00 when I called I was told I owed over 8 hundred dollars and that I had to pay the full amount or my bill could not be turned back on. Cpl also has a switch hold on my name and property, which means cpl would rather my family be without power rather than help me try to pay my bill. ”
“ Horrible customer service, don't listen, charge you for services you've already paid for, tack on "extra" "disconnect" charges, even though you did not choose to tx to another provider. Point the blame at the customer even though the customer was not the company that called to disconnect service. ”
“ ...or lack there of...incompetent employees... high prices and hidden fees... ”
“ This has been the worst experience with a service provider. There was an inadvertent switch on our account whereby another energy company took over our account. Not sure how this happened, but was told by CPL in April that I would need to contact AEP to find out who. Upon calling AEP they said that CPL would need to take our bill back over. I worked with CPL from April until July trying to get our account reinstated. They eventually cancelled it saying that I waited too long. They told me I would need to set up a new account. I tried to do this but there was an error. I then received an email from them requesting me to call within 24 hours. When I did this the customer service rep had no idea why I was calling and didn't see my order for a new account. They told me I should actually connect this account to my other account. When this didn't work either, the rep told me someone would contact me in 24 hours. Same scenario. When I called back they didn't' know what the error was or how to fix it. They said it seemed like a credit issue. I asked to be transferred to their credit department but they only had an email address. I emailed the credit department and finally heard from someone who apologized for all the trouble but didn't have an answer. She promised to call back the next day. When the person called back they said my account was being set up as a residential account but needed to be set up as a business account and would transfer me to the business department and explain the situation. Upon transfer, the person thought I had called them and had no knowledge of my issue. When they looked up my account they did not see any orders and suggested I try again to set up a new account. They said I would need a separate account and not to add on to my existing account because they were different types of services. This is what I had originally tried to do! Supposedly the order is in place and will go thru this time. I'm not holding my breath. This has been the worst and hardest experience trying to request service. If it weren't' for our contract on our other account, I would choose someone else in an instant. ”
I HAVE NEVER POSTED A REVIEW ON THE INTERNET BEFORE BT I AM MOTIVATED BY THE OUTRAGUS EXPERIENCE I HAVE HAD WITH THIS BUSINESS.
CPL is not honoring the term of our contract. I have spent many hours over the phone with them without a reasonable conclusion. I have provided them with the written proof of terms agreed to (I am a CPA so I keep Proof of everything I do... a good habit when dealing with those that can not be trusted) Even with the written proof they have been unwilling to honor the terms.... "someone put the wrong code into their system"... "they don't see that kind of plan was offered at the time I signed up"...it goes on and on... I sent them a copy of the letter I received in the mail from them and the detailed terms discussed over the phone with their employee. ... they are still not billing me according to those terms. THIS IS NOT THE CPL COMPANY WE GROW UP KNOWING. BEWARE AND FIND A MORE REPUTABLE ELETRIC PROVIDER THAT WILL ABIDE BY TERMS OF THE AGREEMENT!!!! ”
“ I am now on month 6 of billing. When I setup the account I gave them a credit card to run each month. They told me the card was a problem, so I gave them 2 more. It is weird they can't seem to run a card correctly, and I keep getting late fees, etc. This last time I gave them my Amex card which alerts me to charges. My bill says, DO NOT PAY, Auto Debit will be processed on 9/5. Of course it wasn't and I verified with Amex that they haven't even tried. What a poor excuse for a business. Every time I call they have the excuse their "system is being upgraded" please call back. ”
“ I had a renter move out of my house and went to get the electric switched to my name, they set me up with a new enrollment and ran credit check...came back saying i needed a 50 dollar deposit, i said ok, they charged my bank card 50 dollars...4 hours i got a call from them and they said i wasnt enrolled that i had to do it all over again and that my 50 dollar deposit i couldnt get credited, i ended up losing 50 dollars....they are rude, didnt care to help even though the first person i spoke to said i was enrolled and got email confirmation saying i was good to go and payment went through....i will never use them again...and for all others out there.....STAY AWAY from CPL ”
“ CPL has lied to me for years i was told that i had the same compeny for 30 years wrong its direct enerrgy why cant they just say the compeny real name stay away why hide from the truth ”
“ My family and I have been with CPL for over 40 years. Weve never thought about shopping around for a better price. We have stayed true to CPL. Our bills are outrageous during the summer months, and of course we thought it was our home, older home poor insulation. Last summer I questioned their meter reading and they gave me a better kilowatt rate, but I had to agree to an extended contract with them for 1 year. Rarely do I look at my statements, I look at my bill online and pay it. But this time I took a look at my statement and found such a laughable bogus charge collection recovery fee of 29.95. I called them and asked them what that fee was about. I was told that when my account goes into disconnection status that they charge 29.95 for a disconnection fee. I was outraged! I paid my bill 5 days after it became due and on the website I had to option to split my payment for my next pay period. I got a reference I.D. number for both payments and that was that. So if arrangements were made, both given payment references, I asked why am I still incurring this bogus disconnection fee. Customer service was the worst! I couldnt get a straight answer from them. I was told that someone would be calling me to explain this charge. How can they explain away such a charge? My actual bill was not that high, but the additional charges and taxes were well over 100.00 dollars added onto my bill. I cant wait to get out from underneath these thieves! I wish someone state or federal would review how they are charging their customers. Now I question everything with CPL. I never thought I would. I do feel foolish it took so long to see their shady practices. They could care less about their customers as long as they can line their pockets with as many fees as they can tack onto each bill they send out. I will give a follow-up review of my conversation with the supervisor that is supposed to explain this charge, but that is giving them the benefit of the doubt that the call will actually be made. I would rate in the negative if I could. ”
“ I have had several different accounts with CPL for years. Lately they have appllied the wrong checks to the wrong accounts repeatedlty, Lost multiple checks for 2 or 3 weeks and then "Found" them, Their customer service people have gottern rude and arrogant, and their prices on electricity just suck. While trying to clean up a misapplied check they posted to someone elses account, both my wife and I were treated as if we were idiots, told we needed to show our bill to our accountant and treated BAD. After I ordered a change in provider to Reliant I called them to again try to resolve their misapplication of a check. Over a 2 week period we faxed the front and back of the check 6 times. They now admit they have misapplied the check but still have not corrected the problem. 1 day before my electricity was to be switched, with them admitting they had misapplied the check, they disconnected. CSR's are uninformed, Unempowered and RUDE. Rates also dropped by about half after switch. ”
“ The worst customer service ever experience ever. ”
“ The worst experience ever. I am trying to cancel now. The customer service representative actually hung up on me. I guess people aren't too concerned with keeping their jobs there. ”
“ i called them today with an issue with my bill i have been with them for 10 years straight i have never, not paid them i always pay them but my bill is always paid 5 days late cuz thats when i get paid every month and they wont change my billing date to accomadate me but 25 years i have been with this company all together but ten years straight at one address and they treat me like im nothing a 25 year customer im just wondering how they treat new customers cuz man they treat long time customers like dirt to step on. on top of everything i got yelled at and attitude from a supervisor cuz they told me well your always five days late well i told them my situation and its been like that for ten years but for ten years i pay them. they were so rude to me i wanted to tell them to stick there electric but i just shut up but im looking for a new company asap! ”
My checks are applied to wrong accounts 3 times.
My payments take 10 days or more to post when they get there because...
My payments are always "Lost." I am an accountant. I never miss a date. They claim they send my payment elsewhere after they get it.
They say 7-10 days to process a mail payment... WHY?
They take more like 10-15 days... WHY?
They are nasty to you on the phone. Their people seem to know nothing and do nothing. Add a serious dose of "Snottiness" to their Phone Reps.
I will NEVER trade with these people again. EVER
I'd ground my daughter for a month if she ever said to me what their reps have told me.
“ Just STAY AWAY!!! Not so smart people work in customer service. If you don't like your job, find a different job and keep customers from a bad experience. ”
My Bro in law is in Nursing home blind and
deaf. I got them to disconnect his Electricity only after days of Emailing back and forth
and sending documents to prove I had the authority to speak for him.
All other utilities were cut off with a simple phone call. Their Customer service Sucks! ”
“ I believe the company is a total rip off i called to discuss my charges and know one could give me a clear answer on what i was being charged or why the person i spoke to did not speak english well and hung up on me im very great a math and started add up my charges i used 62 kwh at 0.099 a daily charge of 0.33 ( which no one could explain) and a charge of 2.79 transmission and distribution if you do the math it adds up to 9.26 i was charged 9.60 i understand its not alot but i looked back and this happened everyday trust me it adds up. I started to think about it and i belive its just taxes if that is the case then why couldnt the three people i talked to just tell me that and it should show on the statement how much im paying for taxes needless to say im very dissatisfied with the company and have already scheduled to transfer to a different company ”