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Direct Energy Electricity Plans |
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| Bright Choice |
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Power on Command 24
Echo Dot Included
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24 months |
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Weekends on Command 24
Echo Dot Included
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24 months |
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| Live Brighter 12 |
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12 months |
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| Free Power Weekends 12 |
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12 months |
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Wow, you're particular!We don't have any plans that match your criteria :(Would you like to reset your filters? |
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“
They always there to help me !
Always the best rate.
Love this Honor company ”
Good Morning, Yuval. We certainly appreciate these awesome ratings and the review! It is our pleasure to provide you with an outstanding customer experience, and we are thrilled to have you on the Direct Energy team! Thank you for the feedback, and have a fantastic week! - Jack
“ I was able to chat with Megan regarding plan options and she was able to answer all my questions. Thank you, Megan for all your help. She provided links and took the time to look up information on plans for me in my area. ”
Thank you so much for leaving this positive review, Deanna! We will ensure Megan, and her immediate supervisor is notified of this feedback. We appreciate your time. Have a wonderful day! -Eleanor
“ This is Awesome. I was very disappointed with my previous service provided and unfortunately the relationship of more than 4 years had to end. I reviewed several other companies before arriving here and was displeased at their demands for a huge activation deposit. None of them could clearly explain why those startup monies were necessary or could confirm if they were refundable minus all the fees if the relationship had to end. I would have been okay to pay it out installments but no one was hearing that. Just hand us 220.00 and well turn it on. Im glad i found you guys and very pleased there's no deposit. This is how you become and remain #1. Im telling everyone I know at the old company to follow me. (#high5) Thank you ..Now lets do business one kilo watt at a time. Praise God!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ”
Thank you for taking the time to leave us this review, Ok2BAwesome. We are so pleased to hear of your experience and attitude towards our service. It makes us happy when our customers are happy! If you have any questions or concerns regarding your account in the future, please know you can connect with our Live Chat team through our website www.directenergy.com. Have a nice day! -Eleanor
“ MY PLAN EXPIRED 2 MONTHS AGO AND I DID NOT REALIZE IT UNTIL I GOT A HUGE BILL. THEY HELPED ME GET A NEW RATE AND RE-BILLED AT THE LOWER RATE. I HAVE BEEN WITH THEM 11 YEARS AND WOULD NOT CHANGE DUE TO THEIR AWESOME CUSTOMER SERVICE!! ”
We appreciate your loyalty, Shannette! Our Customer Care team is always willing to help, and explore different options that are available. We are so glad our team was able to take care of this for you. Please know you have the opportunity to connect with our Live Chat team at any time through our website if you are in need of assistance in the future. Thank you! -Eleanor
“ I love direct energy. They are very helpful and understand to the needs of the customers. ”
We appreciate your feedback, Rashadglenn! Here at Direct Energy, we always strive to put our customers first. We are glad this has been this case for you too! Please know you may reach out to our Live Chat team through our website www.directenergy.com in the future if you have any questions regarding your account. Thank you for your time! -Eleanor
“ Easy to sign up, get weekly emails with usage numbers, and customer service was great! We are up for renewal next month and will definitely renew! ”
That is great news, Sara! We are lucky to have a loyal customer like you. Thank you for the positive review and 5-star rating! -Eleanor
“ The live chat is now my go to. ”
Excellent! We love our Chat feature too. Thank you for the wonderful rating, NeeSha M! We hope you have a great day. -Eleanor
“ We switched to Direct Energy several years ago, and have $aved. Reliant calls us from time-to-time, but we'll never go back. So glad we made the switch! ”
We know it's been a while since you've left this review, but we are wanting to sincerely thank you for the great rating! We appreciate your loyalty and you're the reason we love doing what we do each day! We hope you have a wonderful week! -Kate
“ Always a good price on electric. Great customer service reps ! ”
We're so happy that you've enjoyed our customer service and have advised others about your great experience! Thanks for the review! - Kate
“ Needed to re-up and got a great rate again. ”
We appreciate the 5-star rating, Designman1980! It is our goal to deliver an affordable product to our customers. We wish you all the best! -Eleanor
“ kim was fast and efficient ”
Good Morning, Jeff! Thank you for the great rating and review. We are happy to hear Kim was able to assist with your concern! We will provide the positive feedback to her. Have an enjoyable day! -Eleanor
“ Kim was awesome she was able to help me. ”
We're so glad that Kim was able to assist you via chat! We truly appreciate the wonderful review, and we'll be sure to let her Supervisor know of your feedback! Thanks - Kate
“ Megan on the chat was AWESOME!!!! ”
We're so happy that your chat experience with Megan was wonderful! We will certainly let her Supervisor know and pass on the wonderful feedback! Thanks - Kate
“ I was really concerned about my electricity service. But Kari at Direct Energy set my mind at ease. I appreciate her knowledge of the situation I had. I'm extremely satisfied with Direct Energy as my service provider. ”
We're so happy that you've enjoyed the Chat service we provide and specifically the feedback for Kari! We are going to let her Supervisor know and provide the wonderful feedback on her and her leadership! Thanks so much - Kate
“
It doesn't matter what my need is when I call or chat with customer service from Direct Energy, they ALWAYS help me and listen to what my situation is.They are always kind & very helpful.
I refer this company based on my experience with customer service and my monthly savings. Keep up the good work!! ”
We want to thank you so much for the wonderful review that you have left. We apologize that it has taken so long for us to respond, but we are so appreciative that you were willing to take time to tell others about your experience with us! We hope that you have an amazing weekend! -Kate
“ I needed help changing my service start date. Customer service rep was very helpful and accomplished this within minutes. ”
Hi Brad! We are happy we could assist you in a timely manner with changing the start date for your service. Don't hesitate to contact us if you ever have questions or concerns. All the best, - Jane
“ Everything was Great!! ”
That's great feedback, Diana. Thank you for taking the time to leave your feedback. Have a nice day! - Cole
“ I had all my issues resoved in a polite and timely manner. Thank you Kim. ”
We are glad to hear that Kim took care of all the concerns you had. Thanks for reaching out to us and leaving feedback. Our goal is to provide exceptional service to our customers. Thank you for your business. - Cole
“ Very good plan.. ”
Thanks for the review and for choosing Direct Energy. Have a nice day! - Cole
“ I had renewed with Direct some months before but I guess it was too early for a renewal but one phone call and it was done immediately by a very knowledgeable Customer Service Rep. Direct has been my choice for some time now and I don't plan to change any time soon. ”
We are so glad to hear this feedback, Randy. Thanks for sharing your experience. Have a great evening. - Cole
Direct Energy gives customers choice, simplicity, and innovation where energy, data, and technology meet.
Direct Energy makes energy work harder for their nearly five million home and business customers across North America. They compete to earn their customers' business every day. They empower their customers with simple solutions to track, understand, and control the electricity they use. Direct Energy provides the insights needed to make smarter decisions, be more efficient, reduce energy use, and save money.
Direct Energy will continue to lead energy innovation through connected experiences that make a difference in people's lives.
Updated: 01-17-2019
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