Direct Energy Customer Reviews
Direct Energy Rating
Texas Electricity Ratings Score:
( 3.4 / 5 )
See how ratings work
All Providers Ranked From High To Low
Rating Summary:
| Plans & Products - | ||||||
| Complaint Resolution - | ||||||
| Community Outreach - | ||||||
| Innovation - | ||||||
| Rewards - | ||||||
| Market Perception - |
Legend:
| - Among the Best | ||||
| - Better than Most | ||||
| - About Average | ||||
| - The Rest | ||||
| - Data Unavailable |
Plans & Products
We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.Complaint Resolution
Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.Community Outreach
Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.Innovation
Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)Rewards
Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.Market Perception
Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.
323 Reviews for Direct Energy
Amazing Customer Service
(5 / 5)
“ I love direct energy. They are very helpful and understand to the needs of the customers. ”
June 18th, 2018
Very happy with my service!
(5 / 5)
“ Easy to sign up, get weekly emails with usage numbers, and customer service was great! We are up for renewal next month and will definitely renew! ”
June 5th, 2018
Great Service
(5 / 5)
“ The live chat is now my go to. ”
May 24th, 2018
Glad we switched!
(5 / 5)
“ We switched to Direct Energy several years ago, and have $aved. Reliant calls us from time-to-time, but we'll never go back. So glad we made the switch! ”
May 21st, 2018
Best price around
(5 / 5)
“ Always a good price on electric. Great customer service reps ! ”
April 26th, 2018
Great rates and very good customer service.
(5 / 5)
“ Needed to re-up and got a great rate again. ”
April 26th, 2018
pay bill
(5 / 5)
“ kim was fast and efficient ”
April 24th, 2018
Billing help
(5 / 5)
“ Kim was awesome she was able to help me. ”
April 24th, 2018
billing Chat
(5 / 5)
“ Megan on the chat was AWESOME!!!! ”
April 19th, 2018
Chat service great!
(5 / 5)
“ I was really concerned about my electricity service. But Kari at Direct Energy set my mind at ease. I appreciate her knowledge of the situation I had. I'm extremely satisfied with Direct Energy as my service provider. ”
April 11th, 2018
Needed help with payment arrangements
(5 / 5)
“
It doesn't matter what my need is when I call or chat with customer service from Direct Energy, they ALWAYS help me and listen to what my situation is.They are always kind & very helpful.
I refer this company based on my experience with customer service and my monthly savings. Keep up the good work!! ”
March 27th, 2018
Great customer service!
(5 / 5)
“ I needed help changing my service start date. Customer service rep was very helpful and accomplished this within minutes. ”
March 27th, 2018
Hi Brad! We are happy we could assist you in a timely manner with changing the start date for your service. Don't hesitate to contact us if you ever have questions or concerns. All the best, - Jane
DIRECT ENERGY THUMBS UP !!
(5 / 5)
“ Everything was Great!! ”
March 21st, 2018
That's great feedback, Diana. Thank you for taking the time to leave your feedback. Have a nice day! - Cole
Try the chat room.
(5 / 5)
“ I had all my issues resoved in a polite and timely manner. Thank you Kim. ”
March 9th, 2018
We are glad to hear that Kim took care of all the concerns you had. Thanks for reaching out to us and leaving feedback. Our goal is to provide exceptional service to our customers. Thank you for your business. - Cole
GoodForAllPeople
(5 / 5)
“ Very good plan.. ”
February 20th, 2018
Thanks for the review and for choosing Direct Energy. Have a nice day! - Cole
The Best Energy Provider Here
(5 / 5)
“ I had renewed with Direct some months before but I guess it was too early for a renewal but one phone call and it was done immediately by a very knowledgeable Customer Service Rep. Direct has been my choice for some time now and I don't plan to change any time soon. ”
January 17th, 2018
We are so glad to hear this feedback, Randy. Thanks for sharing your experience. Have a great evening. - Cole
experience with Direct Energy
(5 / 5)
“ My experience with Direct Energy has been great but mostly the cost. I have had such great savings and for me that is most important in my time of financial difficulties. Thank you so much. ”
January 5th, 2018
Maria, thanks for the wonderful feedback. We are glad to hear that you are able to see a savings while being with us. Have a great day! - Jane
HAPPY CUSTOMER
(5 / 5)
“ I happily report that in my almost 4 years of being their customer, I have zero complaints ”
December 21st, 2017
Danielle, thank you so much for the kind words. We are always happy to hear from our customers on how we are doing. We appreciate your business. Have a wonderful day! - Cole
Love
(5 / 5)
“ I absolutely love Direct Energy. Ive had them for a few years now with no complaints. I have the free weekends plans and its the best for my lifestyle since Im usually not home on week days ”
December 20th, 2017
Thanks for the kind words, Alia! We appreciate the feedback. It's nice to hear that the free weekends plan is working out well for you. We hope you have a wonderful day. - Cole
Melinda in Customer Service
(5 / 5)
“ My Family is facing an extremely hard time at the moment paying bills due to a death and job loss back to back. Melinda gave me all the information needed to help my family in our time of need. she is definitely a blessing is disguise and I couldnt be more thankful!!! ”
November 29th, 2017
Thank you for taking time to share your experience. We understand that sometimes our customers run into hardships and we always want to be there for our customers in their time of need and offer any assistance we can that will be helpful. We are so pleased to hear that our customer care agent, Melinda was able to provide you with options to get this resolved in your time of need. Please don't hesitate to reach out should you need our assistance again. Have a wonderful day! - Jane
Direct Energy gives customers choice, simplicity, and innovation where energy, data, and technology meet.
Direct Energy makes energy work harder for their nearly five million home and business customers across North America. They compete to earn their customers' business every day. They empower their customers with simple solutions to track, understand, and control the electricity they use. Direct Energy provides the insights needed to make smarter decisions, be more efficient, reduce energy use, and save money.
Direct Energy will continue to lead energy innovation through connected experiences that make a difference in people's lives.
Updated: 07-02-2018