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| - Among the Best | ||||
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| - About Average | ||||
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“ Always a good price on electric. Great customer service reps ! ”
“ Needed to re-up and got a great rate again. ”
“ kim was fast and efficient ”
“ Kim was awesome she was able to help me. ”
“ Megan on the chat was AWESOME!!!! ”
“ I was really concerned about my electricity service. But Kari at Direct Energy set my mind at ease. I appreciate her knowledge of the situation I had. I'm extremely satisfied with Direct Energy as my service provider. ”
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It doesn't matter what my need is when I call or chat with customer service from Direct Energy, they ALWAYS help me and listen to what my situation is.They are always kind & very helpful.
I refer this company based on my experience with customer service and my monthly savings. Keep up the good work!! ”
“ I needed help changing my service start date. Customer service rep was very helpful and accomplished this within minutes. ”
Hi Brad! We are happy we could assist you in a timely manner with changing the start date for your service. Don't hesitate to contact us if you ever have questions or concerns. All the best, - Jane
“ Everything was Great!! ”
That's great feedback, Diana. Thank you for taking the time to leave your feedback. Have a nice day! - Cole
“ I had all my issues resoved in a polite and timely manner. Thank you Kim. ”
We are glad to hear that Kim took care of all the concerns you had. Thanks for reaching out to us and leaving feedback. Our goal is to provide exceptional service to our customers. Thank you for your business. - Cole
“ Very good plan.. ”
Thanks for the review and for choosing Direct Energy. Have a nice day! - Cole
“ I had renewed with Direct some months before but I guess it was too early for a renewal but one phone call and it was done immediately by a very knowledgeable Customer Service Rep. Direct has been my choice for some time now and I don't plan to change any time soon. ”
We are so glad to hear this feedback, Randy. Thanks for sharing your experience. Have a great evening. - Cole
“ My experience with Direct Energy has been great but mostly the cost. I have had such great savings and for me that is most important in my time of financial difficulties. Thank you so much. ”
Maria, thanks for the wonderful feedback. We are glad to hear that you are able to see a savings while being with us. Have a great day! - Jane
“ I happily report that in my almost 4 years of being their customer, I have zero complaints ”
Danielle, thank you so much for the kind words. We are always happy to hear from our customers on how we are doing. We appreciate your business. Have a wonderful day! - Cole
“ I absolutely love Direct Energy. Ive had them for a few years now with no complaints. I have the free weekends plans and its the best for my lifestyle since Im usually not home on week days ”
Thanks for the kind words, Alia! We appreciate the feedback. It's nice to hear that the free weekends plan is working out well for you. We hope you have a wonderful day. - Cole
“ My Family is facing an extremely hard time at the moment paying bills due to a death and job loss back to back. Melinda gave me all the information needed to help my family in our time of need. she is definitely a blessing is disguise and I couldnt be more thankful!!! ”
Thank you for taking time to share your experience. We understand that sometimes our customers run into hardships and we always want to be there for our customers in their time of need and offer any assistance we can that will be helpful. We are so pleased to hear that our customer care agent, Melinda was able to provide you with options to get this resolved in your time of need. Please don't hesitate to reach out should you need our assistance again. Have a wonderful day! - Jane
“ Direct Energy was quick and easy to be a customer with and understood the neccity of having your home equipped with service ”
Thanks for this terrific feedback. We strive to provide great customer service and rates that are affordable. We also understand how convenience is very important. Glad we could help. Have a great day! - Jane
“ This is the absolute best electric company I have been affiliated with. Their rates, plans and customer service has never failed to impress me. ”
Thank you for taking time to leave your review. This feedback is very helpful. We try to ensure we are always providing the best customer service possible and happy that we can offer affordable rates. Have a great day! - Cole
“ I noticed that the electricity plan that I was paying was not the correct plan and the agent was able to help me and get my account lined out. And even offered a credit on our account for the trouble. ”
This is wonderful to hear. Thank you for sharing the experience you had. Don't hesitate to reach out if you need anything else. All the best, -Jane
“ Had an issue with mailing information due to an uncomfortable situation. It was taken care of promptly and politely. ”
Thank you for the feedback. We are glad to hear that everything was resolved efficiently. We hope you have a great day! - Cole
Direct Energy gives customers choice, simplicity, and innovation where energy, data, and technology meet.
Direct Energy makes energy work harder for their nearly five million home and business customers across North America. They compete to earn their customers' business every day. They empower their customers with simple solutions to track, understand, and control the electricity they use. Direct Energy provides the insights needed to make smarter decisions, be more efficient, reduce energy use, and save money.
Direct Energy will continue to lead energy innovation through connected experiences that make a difference in people's lives.
Updated: 05-17-2018
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