We currently recommend electricity plans from Constellation, TriEagle Energy, Champion Energy Services and Payless Power

Sorry to Go

(3.8 / 5)

  Have been a Direct Energy customer for only one year with a great rate and great customer service, unfortunately the renew rate is 30% higher than what is available elsewhere. 10/19/18.

Rod from Wichita Falls
October 19th, 2018

We appreciate your feedback and will look into renewable rates in your area. Thanks - Allie

Direct Energy Responds February 27th, 2019
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No notice that contract was expiring

(3.8 / 5)

  I have automatic withdrawal for the free weekends plan. I was not given notice that my contract was about to expire or had expired so I continued to lower the thermostat every weekend during the next 2 months. When my next bill was $100 higher, I contacted them to question it. That's when I found out it had expired 2 months prior and couldn't be restarted til the next month. I guess they will get extra money for the 2-3 months I was without the free weekend contract. Other than that, I have been happy with them. I just need to make note of my next contract expiration date because they probably won't notify me.

Debbie from Thrall
August 29th, 2018

Hi Julie, and thank you for taking the time to share a review! We are glad to know that you have been pleased with your plan and the overall experience you have had with us. To address you concerns regarding contract expiration and renewals, we want to assure you that we are proactive in notifying our customers of an impending expiration. We send out notifications between 45-60 days in advance of the contract end date, which include available renewal offers and instructions on how to accept a renewal offer. In reviewing your account, I see that your end of term notification was included with your statement dated 4/28/2018. You should expect the same renewal process to occur when your current contract is due to expire. We hope this clears up any confusion, and please feel free to reach out to us via phone or chat if there is ever anything we can do for you. Have a fantastic day! - Jack

Direct Energy Responds October 15th, 2018
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Definitely Preferred Electric

(3.8 / 5)

  Excellent prices, but customer service not always the easiest to understand.

Michelle B from Arlington
July 12th, 2017

Thank you for the feedback, Michelle. We are sorry to hear that you have had some issues with communication when you contact us. Please feel free to email us at dedigitalcare@directenergy.com if you still have unresolved issues that we can assist you further with. We are happy to help. Have a good day! -Jane

Direct Energy Responds August 4th, 2017
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Help with renewing with Direct Energy

(3.8 / 5)

  The customer service representative was most helpful.

Renewing from Blossom
June 30th, 2017

We appreciate your feedback! We are glad to hear the agent that assisted you with renewing was very helpful! Please don't hesitate to contact us if you need anything. All the best, -Jane

Direct Energy Responds August 4th, 2017
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Service and price

(3.8 / 5)

  Far better Service and prices than I Had with TXU

Direct from Balch Springs
April 20th, 2017

We strive to remain competitive and friendly to meet your needs. Thank you. - Ally

Direct Energy Responds May 8th, 2017
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customer service

(3.6 / 5)

  Cres was extremely helpful; answered all my questions and concerns.

Dolores from Houston
December 18th, 2018

Yay!! We will make sure he is recognized!! Thank you. - Allie

Direct Energy Responds February 27th, 2019
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sign up an electrical plan

(3.6 / 5)

  short waiting time, smooth, and straight forward

xg from Hyattsville
June 12th, 2017

Thank you for the feedback! Don't hesitate to contact us if you need our help! Thank you for choosing Direct Energy! -Jane

Direct Energy Responds August 4th, 2017
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electricity bill

(3.2 / 5)

  Melinda was very helpful and thorough in explaining

Dolores Garcia from Houston
June 7th, 2017

Dolores, we are happy that you had a great experience when you needed help. Thank you for being our customer! All the best, -Jane

Direct Energy Responds August 4th, 2017
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They have a very lose definition of average billing

(3.2 / 5)

  I used Direct for over a year and never had any issues with them except for with their idea of average billing. They offer average billing, but it is unlike any average billing I have ever experienced, and to this day, when I inquire about how average billing works with potential energy providers, I have never encountered Direct's odd approach to the matter.

Direct Energy doesn't average bill in the sense of keeping your bill around a steady amount and then adjusting it for over or under usage. Direct's average billing bills you exactly what you used that month, so the bill is always a surprise. I spoke to several customer service reps about this issue, and they all seemed confused by my confusion; like average billing meant regular billing. It's really weird.

So if you are okay with your average bill being a mystery surprise each month, go ahead and sign up with Direct. Honestly, it's the only issue I ever had with them, but it was enough to inspire me to switch to another provider. Just my personal preference, though.

Lori from Baytown
January 27th, 2014

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Power-to-go Plan

(3.2 / 5)

  The Power-to-go Direct Energy plan has been great. I get a daily email with my usage and cost. It's been really convientient. I haven't had to deal with customer service, so I cannot rate that, but set up was easy online!

Amanda from Houston
August 28th, 2012

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ok for an apartment.

(3.1 / 5)

  I haven't had any issues with direct but their website isn't my favorite out of the energy companies. Customer service is helpful.

karly from Houston
July 31st, 2010

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Consistent Service, Good Provider

(3 / 5)

  I was a Direct Energy customer for almost 2 years, before I ended up moving. I thought the plan I had through them was price competitive at the time and have few regrets in using them.

The customer service was fine but the billing irritated me a little bit. Specifically, when I'd go to make a payment with them over the phone, they'd charge me a "convenience fee" to make the payment. What this really was a surcharge added to my bill to cover their costs with a third party billing group, I'm guessing. It irritated me that paying on time was still punished to the tune of about $36/year when I made my payments. I guess my alternative was to mail a payment, and that wasn't happening.

I would go with them Direct Energy again if they had a plan I liked when I was shopping for electricity. They gave me an overall good experience.

Tim Awitz from Arlington
May 27th, 2009

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Read your bill

(2.9 / 5)

  Over all direct energy is fine, but don't select online billing only, you can't read
your bill so select both online and paper bill..

Thanh from Houston
July 31st, 2011

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