|Plans & Products -|
|Complaint Resolution -|
|Community Outreach -|
|Market Perception -|
|- Among the Best|
|- Better than Most|
|- About Average|
|- The Rest|
|- Data Unavailable|
“ I was really concerned about my electricity service. But Kari at Direct Energy set my mind at ease. I appreciate her knowledge of the situation I had. I'm extremely satisfied with Direct Energy as my service provider. ”
It doesn't matter what my need is when I call or chat with customer service from Direct Energy, they ALWAYS help me and listen to what my situation is.They are always kind & very helpful.
I refer this company based on my experience with customer service and my monthly savings. Keep up the good work!! ”
“ I needed help changing my service start date. Customer service rep was very helpful and accomplished this within minutes. ”
“ Everything was Great!! ”
“ I had all my issues resoved in a polite and timely manner. Thank you Kim. ”
“ Very good plan.. ”
“ I had renewed with Direct some months before but I guess it was too early for a renewal but one phone call and it was done immediately by a very knowledgeable Customer Service Rep. Direct has been my choice for some time now and I don't plan to change any time soon. ”
“ My experience with Direct Energy has been great but mostly the cost. I have had such great savings and for me that is most important in my time of financial difficulties. Thank you so much. ”
“ I happily report that in my almost 4 years of being their customer, I have zero complaints ”
“ I absolutely love Direct Energy. Ive had them for a few years now with no complaints. I have the free weekends plans and its the best for my lifestyle since Im usually not home on week days ”
“ My Family is facing an extremely hard time at the moment paying bills due to a death and job loss back to back. Melinda gave me all the information needed to help my family in our time of need. she is definitely a blessing is disguise and I couldnt be more thankful!!! ”
“ Direct Energy was quick and easy to be a customer with and understood the neccity of having your home equipped with service ”
“ This is the absolute best electric company I have been affiliated with. Their rates, plans and customer service has never failed to impress me. ”
“ I noticed that the electricity plan that I was paying was not the correct plan and the agent was able to help me and get my account lined out. And even offered a credit on our account for the trouble. ”
“ Had an issue with mailing information due to an uncomfortable situation. It was taken care of promptly and politely. ”
“ The customer service is simply great ”
“ I saw my bill with the surge charge protection plan which I had declined but I hate calling and waiting so I tried the online chat and the issue was fixed quickly the lady was very helpful, efficient and polite. ”
“ My bill was so much lower when I switched. ”
“ Melinda did a wonderful job of helping us transfer our service from our apartment to our new house. She was very helpful and knowledgeable. ”
“ I have been with Direct Energy for some time and have always been satisfied.! The customer service it's the best.! The staff is willing to help and accommodate you to your likeness. The prices are great.! Thanks Direct Energy staff for your lovely and friendly attitudes., A special thanks to Kelsey!! ”
Direct Energy gives customers choice, simplicity, and innovation where energy, data, and technology meet.
Direct Energy makes energy work harder for their nearly five million home and business customers across North America. They compete to earn their customers' business every day. They empower their customers with simple solutions to track, understand, and control the electricity they use. Direct Energy provides the insights needed to make smarter decisions, be more efficient, reduce energy use, and save money.
Direct Energy will continue to lead energy innovation through connected experiences that make a difference in people's lives.