“ This is my 4th electricity provider. At this point, I'm just looking for the cheapest provider. All providers have lots of fine print making it not easy to comparison shop, even among different plans from the same provider. However, switching is easy. They took my order, there was no disruption in service, you have to sign up for auto bill pay in order to not get charged the extra service fee (which they tell you when you sign up.) 3 months later, no issues, just the lowest power bills I've ever experienced. Discount Power is a no frills operation. No weekly emails reporting your usage. The website is primitive. I have not had to contact customer service. But if all you care about is low cost power, this is the place. ”
“ The prices are fine for new customers. When the contract is up switch providers. My renewal offer was higher than my current offer. I called to see if a better renewal offer could be given seeing as more competitive offers were available (at nearly half the rate) at other companies. I spoke with a monotone sounding agent who did not seem interested in retaining me. I signed up with a new company in a matter of a half hour and called Discount Power back to let them know I would be leaving when my contract was up. The agent did not seem concerned. Moral of the story, it is business. Know the game. When your contract is up be ready to switch to the next best "new customer" offering by another electricity provider. I am now going from around 9 cents per kWh plus the $5 per month to pay the bill fee to a flat around 5 cents per kWh (without the $5 to pay the bill fee). Nice. ”
“ Signed up for something called Prime Product didn't really read what I was getting into apparently had to user more than 1000 to get $65 and the 3.5 cent avg. what a rip off. called them was able to get another plan for 8.14 no matter what i use. Which is still saving but no what i expected ”
“ I had received several calls from this company Discount Power. Told them i was not interested in every single call. But when i spoke with one of their representatives, Joe he was a very well educated person with vast knowledge and passion in his job and showed me that what they actually wanted to do was just help me out with my light bill and reduce my bill to help me start saving money. He informed me of how the discount works and all the terms and procedures in order to get my discount applied Only thing i didn't appreciate was the noise in the background but after i got my discount applied i was a bit nervous of the following months and the electric bill. But it has been my 5th month now, and i am still paying under the duquesne rate. ”
Even though they offer very attractive and competitive rates, their billing management needs a lot of improvement as well as their customer service section.
You have to be clever and carefully check your bill every month. I had two bad experiences, the first one regarding charges not disclosed in the bill and the most recent involved my Lite-Up discount. Discount Power did not apply this discount even though I got them proof of my certification. After clarifying this issue, they got me a credit but they did not apologize for their mistakes.
Basically they just do billing, representatives do not know their product/services, so you can't expect much from them at the time of resolving issues. ”