Improved Customer Service
At first I was hesitant to call Discount Power due to the experience I had with them in 2011. However, after holding on the phone for an hour to speak to an Apna Energy agent, I figured I owed them a second chance. I was shocked to find that I got to speak to a representative immediately who later informed me that the management had just changed. The representative was friendly, informative, and knowledgeable about all the questions/concerns I had. He set up my account rapidly, and I was off the phone within 20 minutes!
I am big about customer service and that is something Discount Power has tremendously improved on in the past two years. I would definitely recommend them now after their management change !!! ”
July 29th, 2013
Good service and good price
“ I have had Discount Power for one year now. Never had any problems. I saved $330 this year over my previous year with TXU. ”
February 24th, 2016
Pleased with Discount Power after new ownership
“ I started using Discount in May following the change of ownership in March. I've been very pleased. Initially my auto billing had a hiccup, but I found customer service to be fast and helpful. ”
August 28th, 2014
Good prices for new customers. Long contract terms available. Renewal offers aren't very attractive.
Signed up with Discount Power on a two year contract via Power To Choose. Sign up was easy and pricing worked out to be very cheap, around 7.5 cents/KwH on average over a year including TDSP charges, based on my typical usage patterns. They offer flat rate plans and tiered usage plans. If you go with a tiered plan, make very sure you know how the formula works and what your estimated costs are going to be based on past usage. Make sure to use the auto bill pay and keep your payment information up to date.
No problems with billing or anything else during the 24 months I had them. Until renewal time, I had no need to contact customer service.
When renewal time got close they sent me a reminder email with links to their renewal offers. Those offers were not competitive with others on Power To Choose. They still had very attractive plans available to new customers but those were not available to me. I ended up switching to another provider at the end of my contract due to this, but would consider going back to Discount Power in the future if I'm eligible for the new customer plans again.
I like that they have 24 and 36 month contracts. If you get a good deal that gets the price locked in for a long time.
March 1st, 2018