Checking my account
“ Very nice people to take care of the matter ”
June 17th, 2020
We are winter Texans, volunteering at the Rio Grande Bible College in Edinburg , TX.
I just talked to one of entrust energy's representatives concerning our move back to Minnesota for the summer and how best to re-instate at the end of October. The rep was very easy to visit with and did research to get us exactly what we were hoping for!!! We highly recommend this company!!! ”
March 13th, 2020
Best Electric Provider!!
“ I love how easy it is to do business with Entrust Energy ”
December 18th, 2019
“ It would help a lot if the usage included the dollar amount ”
July 31st, 2019
Worth the Switch
“ These guys know how to treat customers. They are among the best providers in Texas and definitely worth the switch. ”
April 24th, 2013
“ I just received assistance to have a deferred payment. My experience was fast and thorough. ”
June 10th, 2020
A great change, should have done it sooner
“ It was simple, & complete. My last provider was always like calling an understaffed corporation. Here it was easy. ”
March 4th, 2020
“ Mr Alex professionally handled my concerns ”
December 23rd, 2019
“ We are very satisfied with the level of service Entrust provided. It was easy to sign up with them, their online app was easy to use, and their emails very informative on usage and monthly bills. ”
July 28th, 2019
Electrict prices .....
My experience with entrust has been ok so far , but I'm a new customer .
I changed electric co's because the prices for my last co. was way to high.
Prices with entrust co. are Still way to high . My wife and I are retired on S/S only and that isn't much , let me tell you.
It is a HUGE" straggle for us to pay these high electric prices.
Insurance , Medicine , and food prices are Major factors for Most of us elderly people . ”
July 10th, 2019
Excellent Rate, Need an App
“ I enjoyed Entrust's service. My rate was excellent and my bills were always low and/or manageable. The website worked well and made making payments easy. I could never load bills from the website on my phone, unfortunately. The only request is that Entrust have an app developed to make payments and electricity tracking easier. I liked receiving the emails of energy usage so I had an idea of what my bill would be. I wouldn't mind working with Entrust again. ”
July 5th, 2019
“ No problems were encountered ”
May 11th, 2019
a better choice
“ Found the plans more straight forward to understand fees ”
January 22nd, 2019
Great rates, even better customer service.
I always shop around for electricity rates when my contract is due. This time i did the same but i decided to renew with Entrust. They kept me on the same plan even though the prices had moved up. My rate is 0.6 cents per kw cheaper than the lower rate i found during my research. (from 16 different companies.)
The overall customer experience is really good (Billing, customer service, etc)
May 12th, 2018
Best energy company yet
I believe entrust energy is the best electric company in the game today. They
have no monthly customer fee and no hidden charges.(TXU). They gave me
200$ for signing with no deposit. ”
January 20th, 2012
It was the best price ever. No hidden fees.
“ The only issue is that its only six month contract. So when renewal comes you need to read what you are signing for before you renew your contract. ”
June 12th, 2020
“ i just want to let you the Lady that took my call was very friendly very sweet and polite I enjoy very much the conversation and her help ”
November 21st, 2019
“ Entrust Energy has provided me with the best customer experience ever. There was a slight issue with the start date my services however it was rectified swiftly. Not only did Entrust energy provide me with amazing rates and discounts but their service was exemplary. They know how to treat Veterans and mire importantly they know how to treat people. ”
July 18th, 2019
Straight forward plans
“ Entrust plans were easy to understand and straight forward. So much better than other plans charging more if you you end up using too much or not enough electricity to get the "discount" rate! I didn't have actual conversation with customer service. I received late payment texts even a day after getting confirmation of payment texts? The billing was always accurate and I was never charged a late fee, but I gave 4 stars for the billing acct managment for that reason. ”
April 4th, 2019
Entrust Energy Service
“ The sign up for service was fairly easy through the web site. Paying the first bill online wasn't so easy. Although I tried, for some reason it didn't happen and I ended up paying a little more for the late fee. I tried to set up the account for automatic payment. I'll have to go through the next billing cycle to see if it works. ”
November 28th, 2018
“ I have been with the company for over 2 years and have had not problems. I responded to a sales rep who came to my door. What was promised actually occurred! ”
April 17th, 2015
“ Over all good experience ”
April 23rd, 2020
Canceled electricity on one account
“ Very pleased with service today ”
March 2nd, 2020
Great Service provided...all questions answered very professionally.
“ Great Service provided...all questions answered very professionally. ”
February 28th, 2020
“ It was good ”
November 21st, 2019
1st month was great
“ 1st bill was around 150 which is reasonable but the 2nd bill jumped 100 dollars??? I thought I found a descent electricity provider ”
September 9th, 2018
Entrust is Awsome
“ I'm getting a great rate from a great company and wouldnt change a thing. ”
March 24th, 2017
“ I'm really glad I had this young lady and tell me about my KW rates I am now saving up too 140.00 a month I used to be with TXU for 15 years and never realized I was being over charge! I recommend that you get your bill fixed through this young lady. ”
October 27th, 2014