“ It would help a lot if the usage included the dollar amount ”
“ These guys know how to treat customers. They are among the best providers in Texas and definitely worth the switch. ”
“ We are very satisfied with the level of service Entrust provided. It was easy to sign up with them, their online app was easy to use, and their emails very informative on usage and monthly bills. ”
My experience with entrust has been ok so far , but I'm a new customer .
I changed electric co's because the prices for my last co. was way to high.
Prices with entrust co. are Still way to high . My wife and I are retired on S/S only and that isn't much , let me tell you.
It is a HUGE" straggle for us to pay these high electric prices.
Insurance , Medicine , and food prices are Major factors for Most of us elderly people . ”
“ I enjoyed Entrust's service. My rate was excellent and my bills were always low and/or manageable. The website worked well and made making payments easy. I could never load bills from the website on my phone, unfortunately. The only request is that Entrust have an app developed to make payments and electricity tracking easier. I liked receiving the emails of energy usage so I had an idea of what my bill would be. I wouldn't mind working with Entrust again. ”
“ No problems were encountered ”
“ Found the plans more straight forward to understand fees ”
I always shop around for electricity rates when my contract is due. This time i did the same but i decided to renew with Entrust. They kept me on the same plan even though the prices had moved up. My rate is 0.6 cents per kw cheaper than the lower rate i found during my research. (from 16 different companies.)
The overall customer experience is really good (Billing, customer service, etc)
I believe entrust energy is the best electric company in the game today. They
have no monthly customer fee and no hidden charges.(TXU). They gave me
200$ for signing with no deposit. ”
“ Entrust Energy has provided me with the best customer experience ever. There was a slight issue with the start date my services however it was rectified swiftly. Not only did Entrust energy provide me with amazing rates and discounts but their service was exemplary. They know how to treat Veterans and mire importantly they know how to treat people. ”
“ Entrust plans were easy to understand and straight forward. So much better than other plans charging more if you you end up using too much or not enough electricity to get the "discount" rate! I didn't have actual conversation with customer service. I received late payment texts even a day after getting confirmation of payment texts? The billing was always accurate and I was never charged a late fee, but I gave 4 stars for the billing acct managment for that reason. ”
“ The sign up for service was fairly easy through the web site. Paying the first bill online wasn't so easy. Although I tried, for some reason it didn't happen and I ended up paying a little more for the late fee. I tried to set up the account for automatic payment. I'll have to go through the next billing cycle to see if it works. ”
“ I have been with the company for over 2 years and have had not problems. I responded to a sales rep who came to my door. What was promised actually occurred! ”
“ 1st bill was around 150 which is reasonable but the 2nd bill jumped 100 dollars??? I thought I found a descent electricity provider ”
“ I'm getting a great rate from a great company and wouldnt change a thing. ”
“ I'm really glad I had this young lady and tell me about my KW rates I am now saving up too 140.00 a month I used to be with TXU for 15 years and never realized I was being over charge! I recommend that you get your bill fixed through this young lady. ”