The best review categories for Express Energy are their plans and pricing, rated at 1.0 out of 5, and the order experience, rated at 1.0 of 5.
  — Disappointed
The Charge Large Fees Besides Usage
 Signed up because they were offering $.099 per 2000kwh. Well they charged me $.099 for 1484 kwh I used, plus $38 for using at least 1 kwh, plus $61 fo... 

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The Charge Large Fees Besides Usage

 Signed up because they were offering $.099 per 2000kwh. Well they charged me $.099 for 1484 kwh I used, plus $38 for using at least 1 kwh, plus $61 for using more than 1000, plus taxes for a total of more than $250. This is the worst charging method I have ever experienced with any electric company. I will pay my cancellation fee of about $240 and bid this poor excuse of a company good bye! 

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  — BP
WORST COMPANY OF ALL TIME
 Wish I could give 0 stars. Not just the worst energy company of all time - the worst company in general of all time. We set up auto draft when we sig... 

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WORST COMPANY OF ALL TIME

 Wish I could give 0 stars. Not just the worst energy company of all time - the worst company in general of all time.

We set up auto draft when we signed up with this company and every month we get a notice saying the bill is not paid. We call and pay over the phone with the exact same credit card and have them update their system and yet the same thing happens every month (and has been for 10 months now).

We have no way to log into our account online and they will not help us reset our password.

Today we came home to our electricity turned off, we called and the system said we owed $0.00 by tomorrow. They claimed to have sent the turn off power notice before we paid our bill and then sent a retraction notice right after but would not provide us with any evidence or confirmation. The customer service representative was very rude, unhelpful, and had no knowledge on how to help us. They say our power "might" turn back on within 2-3 hours.

We will be contacting a lawyer to see about getting out of our contract with this awful company.

SAVE YOURSELF FROM THE WORST MISTAKE OF YOUR LIFE - CHOOSE A DIFFERENT ENERGY COMPANY. 

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  — BEWARE
Beware
 This is the worst company ever. They are charging me for TWO different units at the same time. Every time you call, you are on hold for at least 10 mi... 

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Beware

 This is the worst company ever. They are charging me for TWO different units at the same time. Every time you call, you are on hold for at least 10 minutes and then they typically hang up. When you do speak with someone, they only speak Spanish, or very poor English and are unable to help. I have emailed multiple times, I only receive automated replies. They charged me $295 for the wrong account, still haven't received a refund, and I'm still being charged for two accounts. Choose ANY other company. 

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Customer Review Summary

5 Star Reviews
 
11%
4 Star Reviews
 
0%
3 Star Reviews
 
11%
2 Star Reviews
 
0%
1 Star Reviews
 
78%
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Constellation Energy is one of the largest conglomerates in North America. They operate over 35 power plants in 11 states and are one of the leadin...

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Constellation Energy is one of the largest conglomerates in North America. They operate over 35 power plants in 11 states and are one of the leading competitive suppliers of electricity and natural gas, as well as Baltimore Gas & Electric, their regulated utility in central Maryland.

In 2012 Constellation was purchased by Exelon, which has business activities in 47 different states. Exelon is the largest competitive power generator in the United States and is the second largest electricity and natural gas supplier in America.


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  — Dave
poor phone support
 I've been using Express Energy for nearly a year now. Only time I've had to talk to them in the past was when I set the account up, and that went fla... 

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poor phone support

 I've been using Express Energy for nearly a year now. Only time I've had to talk to them in the past was when I set the account up, and that went flawlessly. However, I now have a question about my current bill (no bill this month and no new charges posted online). So I called...many times over the last few business days. I can't get anyone to answer the phone. M-F, 9a-6p are their advertised hours. I get into their IVR, wait on hold for about 7 1/2 minutes, and then my call is dropped. This has happened every time I've called them. I'm about to decide that, yes, they have a customer support line. They just don't staff it. 

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8 Month Usage Bill Credit


7.7¢
per kWh @ 1,000 kWh
8
month term
more info

8 Month Usage Bill Credit




  • No Minimum Usage Charge!
  • Bill Credits at 1k and 2k usage!

  • More Plans for Constellation

    Plan Info
    Term Length :  8 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $50
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    7.7¢
    per kWh
    @ 1,000 kWh / month




      — AD
    Liars

     They told me their website was down but my online account and password was already setup...complete lie; I had to call three times to set it up They t... 

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    Liars

     They told me their website was down but my online account and password was already setup...complete lie; I had to call three times to set it up
    They told me I could monitor my usage via smartmetertexas...complete lie

    I am new to Texas, will dump these sleazebages as soon as my 12 month contract is up 

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    This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Express Energy

    Our analysis of Express Energy

      — Mad Customer
    DONT GO OVER 1000KW
     Be sure you read the fine print on this. If you go over the 1000kw they will charge you $87.00 than on top of that they we charge you per KW for me it... 

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    DONT GO OVER 1000KW

     Be sure you read the fine print on this. If you go over the 1000kw they will charge you $87.00 than on top of that they we charge you per KW for me it 11.9 for every kw over that. I have a very small house and the $300.00 bill I received was a shock, I have owned this home for 4 years and the most I ever paid was 187.00 Due to Christmas lights. I have ran a pool pump and even with that never saw a $300.00 bill. Please read all the fine print, they will trap you. Don't bother calling you cannot reach anyone in CS. I am now in the process of looking for another company. 

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    Smart Power 12


    9.9¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Smart Power 12




  • Great 12 month rate
  • Price Protection through next summer
  • Excellent choice for any sized home

  • More Plans for American Light & Power

    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $125
    Monthly Recurring Charge :  $5.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    9.9¢
    per kWh
    @ 1,000 kWh / month




    Texas Electricity Ratings

    score for Express Energy:


    ( 1.1 / 5 )
    See how ratings work
    All Providers Ranked From High To Low
      — Scott
    Lies
     Customer rep on the phone told me directly that they had smart meter texas access (way to monitor electricity usage), complete lie. They never registe... 

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    Lies

     Customer rep on the phone told me directly that they had smart meter texas access (way to monitor electricity usage), complete lie. They never registered with them, so the customer is not able to use. He also told me that at the end of my contract I was able to get the exact same plan again, that is was not only for new customers. Also a complete lie, the only plans they provided with me afterwards were for HUGE rate increases. Website functionality is pretty lousy, often gives me errors and the usage section of the website is very inaccurate - have to go to each individual bill to see the actual usage. Very lousy company, much much better ones available. 

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      — Jed Blanks
    Terrible customer service
     Set up initial auto pay (required) and they said bank rejected it, giving no other information, charging fee after fee. Bank says account number is c... 

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    Terrible customer service

     Set up initial auto pay (required) and they said bank rejected it, giving no other information, charging fee after fee. Bank says account number is correct. The return check fees don't even show on the bills so there is no way to pay online. And every-time I call to ask? $4.95 additional fee according to terms of service. Its a never ending cycle and the customer service agents have no information or authority. They won't even let me talk to the billing department!! "They don't take calls" I wonder if they take letters from attorneys? What a scam. 

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    Looking for that perfect balance?

    Find the Best Electric Company
      — Mike
    Perfect for me
     Simple and easy is the way to go with the upfront, clear, and awesome rates. I have payed 37 bucks for each of the past two months, the month before ... 

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    Perfect for me

     Simple and easy is the way to go with the upfront, clear, and awesome rates. I have payed 37 bucks for each of the past two months, the month before them was a hot July. So yeah, this Express Energy is for real, I like saving money and I never use these companies for anything other than paying my electric bill. 

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    Find Electricity Plans in Texas:



    Entrust 6


    9.2¢
    per kWh @ 1,000 kWh
    6
    month term
    more info

    Entrust 6




  • Straightforward Billing
  • Great rates for any sized home
  • Our best 6 Month Plan

  • More Plans for Entrust Energy

    Plan Info
    Term Length :  6 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    9.2¢
    per kWh
    @ 1,000 kWh / month





    Gexa Steady Saver 8


    9.9¢
    per kWh @ 1,000 kWh
    8
    month term
    more info

    Gexa Steady Saver 8




  • Simple Fixed Rate
  • No Bill Gimmicks!

  • More Plans for Gexa Energy

    Plan Info
    Term Length :  8 months
    Plan Type :  Tiered Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $9.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    9.9¢
    per kWh
    @ 1,000 kWh / month





    12 Month Usage Bill Credit


    10.2¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    12 Month Usage Bill Credit




  • No Minimum Usage Charge!
  • Great Rates for Any Size Home!
  • Bill Credits at 1k and 2k usage!

  • More Plans for Constellation

    Plan Info
    Term Length :  12 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $50
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    10.2¢
    per kWh
    @ 1,000 kWh / month




    Updated: 11-16-2018
    Example Bill
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