Hard to sign up
“ I tried to sign up on line, and after completing all forms and information, they made me call customer service. After 45 minutes on the phone, I thought all was good. 3 days after my service they called and said they needed my credit card information (which I already had given) to start service. Very shady. ”
June 15th, 2020
Shady company do not use!!!
“ Had a flat rate itroductory plan that looks great on paper cant complain about it but they set up my billing cycle so that the plan expired 3 days after my final full month billng cycle so that they could collect a whole months payment for 3 days of service even if i had stayed with them and renew on one of their high dollar plans... and will not budge on the payment. ”
May 26th, 2020
“ They over charged and would only allow us to pay our account through auto draft. I get paid bi-weekly and it never fell on a pay week and wouldn't allow us to change to draft date. ”
May 22nd, 2020
Please Dont Choose
“ The is low first time continues to go up. I paid $200 the next electric cut off no warning during the pandemic charged me 480 to turn back on. Lie you ask for a manager its the same person thats CS REP, crooked ”
May 18th, 2020
Horribly expensive. Worth paying to get away
“ I was shocked at my first bill. The fees, alone, were more than I'd been paying for an entire bill with previous companies. Try MP2 Energy! I did, and I'm very pleased! ”
May 17th, 2020
Very poor customer experience.
“ I was switched back to express after two months under a new provider without my consent. By the time I figure it out express had withdrawn over $1k from my bank account nothing like paying twice for the same energy. Ive call and tried to work out a plan with express as their rate was almost twice as high the plan I actually signed up for. Instead of working with me they just sent me to collections. What I really hatted was their customer service saying over and over I understand how you feel. Really you understand how it feels to be charged twice as much for something than what you agree to and anyone you talk to cant help you or give you any information on how work out a solution. I really dont understand how this company feels about the way they treat customers and stay in business. ”
April 28th, 2020
Horrible Customer Service
“ Horrible customer service. They make you sign up for competitive rate but they mess up service starting date, and in the end of contract as a last bill, they will charge you a lot extra. I called customer service several times, they don't correct the amount. When they say they'll call back, they never will. Stay away from Express Energy. ”
April 17th, 2020
Absolutely the worst
“ Forced auto-pay, website doesn't take payments half the time, customer service doesn't speak English, penalty for leaving before the contract is up! HAHA i wonder why?!?! .... Seriously ridiculous. We have 2 houses/accounts with them and I am switching and paying the fee to leave. ”
April 7th, 2020
Billing/customer service - do not value customers
“ Almost all business provide a one time exception to remove a late fee, this company does not and is not willing whatsoever be understanding. Doesn't matter if things have been strenuous at home, work, and I get blown up with thousands of e-mails so some could fall through the cracks - there's no exception for them. Not even just one time. It's unbelievable that a company would not remove a late fee to save a customer and it's reputation. I would NOT recommend this company to anyone and would strongly encourage people to stay away if customer service is important. ”
March 11th, 2020
Don't walk run. Bait and switch
“ Signed up for as a new customer and my plan wasn't what I signed up for. It had been changed to a higher rate plan that I would never have selected as I am an Energy Engineer. I canceled immediately and was assessed a $220 termination fee on top of being cheated in the 1st place. Bait and switch, reporting to state AG. ”
August 17th, 2019
Worst company ever
I can never get anyone on the phone.
On hold for at least 20 min at a time and when they do answer,they hang up!
My powers been off and could get any help even though the bill was paid!
And now I cant even get any one on the phone to transfer or stop service due to myself moving !
May 20th, 2019
Terrible company, steals your money even after cancelling
Maybe power companies are doing bad, but this one was terrible. Theres no way to cancel from their website and emails take days for them to reply to. If youre a busy person that just wants a good reliable company, go elsewhere. These guys will nickel and dime you and will conveniently forget that you already cancelled while continually charging you until you cancel your card and do a chargeback.
April 3rd, 2019
First tier of customer support frustratingly unhelpful
“ Once I got to the second tier of support (the one that resides here in the USA) I was able to get the issues taken care of ”
November 14th, 2018
Shorten my Deposit Check
“ I called and they had every excuse in the book pertaining why I didn't receive my $245 deposit and plus interest...They didn't even know what I was talking about when I questioned about plus interest for staying full 12 months. ”
November 8th, 2018
Terrible customer service
“ Set up initial auto pay (required) and they said bank rejected it, giving no other information, charging fee after fee. Bank says account number is correct. The return check fees don't even show on the bills so there is no way to pay online. And every-time I call to ask? $4.95 additional fee according to terms of service. Its a never ending cycle and the customer service agents have no information or authority. They won't even let me talk to the billing department!! "They don't take calls" I wonder if they take letters from attorneys? What a scam. ”
October 11th, 2018
The Charge Large Fees Besides Usage
“ Signed up because they were offering $.099 per 2000kwh. Well they charged me $.099 for 1484 kwh I used, plus $38 for using at least 1 kwh, plus $61 for using more than 1000, plus taxes for a total of more than $250. This is the worst charging method I have ever experienced with any electric company. I will pay my cancellation fee of about $240 and bid this poor excuse of a company good bye! ”
July 20th, 2018
WORST COMPANY OF ALL TIME
Wish I could give 0 stars. Not just the worst energy company of all time - the worst company in general of all time.
We set up auto draft when we signed up with this company and every month we get a notice saying the bill is not paid. We call and pay over the phone with the exact same credit card and have them update their system and yet the same thing happens every month (and has been for 10 months now).
We have no way to log into our account online and they will not help us reset our password.
Today we came home to our electricity turned off, we called and the system said we owed $0.00 by tomorrow. They claimed to have sent the turn off power notice before we paid our bill and then sent a retraction notice right after but would not provide us with any evidence or confirmation. The customer service representative was very rude, unhelpful, and had no knowledge on how to help us. They say our power "might" turn back on within 2-3 hours.
We will be contacting a lawyer to see about getting out of our contract with this awful company.
SAVE YOURSELF FROM THE WORST MISTAKE OF YOUR LIFE - CHOOSE A DIFFERENT ENERGY COMPANY. ”
May 8th, 2018
“ This is the worst company ever. They are charging me for TWO different units at the same time. Every time you call, you are on hold for at least 10 minutes and then they typically hang up. When you do speak with someone, they only speak Spanish, or very poor English and are unable to help. I have emailed multiple times, I only receive automated replies. They charged me $295 for the wrong account, still haven't received a refund, and I'm still being charged for two accounts. Choose ANY other company. ”
May 3rd, 2018
poor phone support
“ I've been using Express Energy for nearly a year now. Only time I've had to talk to them in the past was when I set the account up, and that went flawlessly. However, I now have a question about my current bill (no bill this month and no new charges posted online). So I called...many times over the last few business days. I can't get anyone to answer the phone. M-F, 9a-6p are their advertised hours. I get into their IVR, wait on hold for about 7 1/2 minutes, and then my call is dropped. This has happened every time I've called them. I'm about to decide that, yes, they have a customer support line. They just don't staff it. ”
April 30th, 2018
They told me their website was down but my online account and password was already setup...complete lie; I had to call three times to set it up
They told me I could monitor my usage via smartmetertexas...complete lie
I am new to Texas, will dump these sleazebages as soon as my 12 month contract is up ”
April 22nd, 2018