We currently recommend electricity plans from Constellation, Pulse Power and Champion Energy Services

Hard to sign up

(1.8 / 5)

  I tried to sign up on line, and after completing all forms and information, they made me call customer service. After 45 minutes on the phone, I thought all was good. 3 days after my service they called and said they needed my credit card information (which I already had given) to start service. Very shady.

Scott from Spring
June 15th, 2020

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Shady company do not use!!!

(1 / 5)

  Had a flat rate itroductory plan that looks great on paper cant complain about it but they set up my billing cycle so that the plan expired 3 days after my final full month billng cycle so that they could collect a whole months payment for 3 days of service even if i had stayed with them and renew on one of their high dollar plans... and will not budge on the payment.

Annoyed former customer from Katy
May 26th, 2020

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Please Dont Choose

(1.2 / 5)

  The is low first time continues to go up. I paid $200 the next electric cut off no warning during the pandemic charged me 480 to turn back on. Lie you ask for a manager its the same person thats CS REP, crooked

Sandra Tinsley from Lancaster
May 18th, 2020

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Horribly expensive. Worth paying to get away

(1 / 5)

  I was shocked at my first bill. The fees, alone, were more than I'd been paying for an entire bill with previous companies. Try MP2 Energy! I did, and I'm very pleased!

Kymberlie from Fort Worth
May 17th, 2020

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Very poor customer experience.

(1 / 5)

  I was switched back to express after two months under a new provider without my consent. By the time I figure it out express had withdrawn over $1k from my bank account nothing like paying twice for the same energy. Ive call and tried to work out a plan with express as their rate was almost twice as high the plan I actually signed up for. Instead of working with me they just sent me to collections. What I really hatted was their customer service saying over and over I understand how you feel. Really you understand how it feels to be charged twice as much for something than what you agree to and anyone you talk to cant help you or give you any information on how work out a solution. I really dont understand how this company feels about the way they treat customers and stay in business.

Unsatisfied Customer from Magnolia
April 28th, 2020

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Horrible Customer Service

(1.2 / 5)

  Horrible customer service. They make you sign up for competitive rate but they mess up service starting date, and in the end of contract as a last bill, they will charge you a lot extra. I called customer service several times, they don't correct the amount. When they say they'll call back, they never will. Stay away from Express Energy.

Amy from Plano
April 17th, 2020

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Absolutely the worst

(1 / 5)

  Forced auto-pay, website doesn't take payments half the time, customer service doesn't speak English, penalty for leaving before the contract is up! HAHA i wonder why?!?! .... Seriously ridiculous. We have 2 houses/accounts with them and I am switching and paying the fee to leave.

Jeff Allen from Allen
April 7th, 2020

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Billing/customer service - do not value customers

(1.4 / 5)

  Almost all business provide a one time exception to remove a late fee, this company does not and is not willing whatsoever be understanding. Doesn't matter if things have been strenuous at home, work, and I get blown up with thousands of e-mails so some could fall through the cracks - there's no exception for them. Not even just one time. It's unbelievable that a company would not remove a late fee to save a customer and it's reputation. I would NOT recommend this company to anyone and would strongly encourage people to stay away if customer service is important.

Express energy does no value customers from Dallas
March 11th, 2020

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Don't walk run. Bait and switch

(1 / 5)

  Signed up for as a new customer and my plan wasn't what I signed up for. It had been changed to a higher rate plan that I would never have selected as I am an Energy Engineer. I canceled immediately and was assessed a $220 termination fee on top of being cheated in the 1st place. Bait and switch, reporting to state AG.

Bait and Switch from Spring
August 17th, 2019

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Worst company ever

(1.4 / 5)

  I can never get anyone on the phone.
On hold for at least 20 min at a time and when they do answer,they hang up!
My powers been off and could get any help even though the bill was paid!
And now I cant even get any one on the phone to transfer or stop service due to myself moving !

Carla from Aquilla
May 20th, 2019

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Terrible company, steals your money even after cancelling

(1 / 5)

  Maybe power companies are doing bad, but this one was terrible. Theres no way to cancel from their website and emails take days for them to reply to. If youre a busy person that just wants a good reliable company, go elsewhere. These guys will nickel and dime you and will conveniently forget that you already cancelled while continually charging you until you cancel your card and do a chargeback.

Son from Richmond
April 3rd, 2019

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Terrible customer service

(1 / 5)

  Set up initial auto pay (required) and they said bank rejected it, giving no other information, charging fee after fee. Bank says account number is correct. The return check fees don't even show on the bills so there is no way to pay online. And every-time I call to ask? $4.95 additional fee according to terms of service. Its a never ending cycle and the customer service agents have no information or authority. They won't even let me talk to the billing department!! "They don't take calls" I wonder if they take letters from attorneys? What a scam.

Jed Blanks from Santa Fe
October 11th, 2018

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The Charge Large Fees Besides Usage

(1 / 5)

  Signed up because they were offering $.099 per 2000kwh. Well they charged me $.099 for 1484 kwh I used, plus $38 for using at least 1 kwh, plus $61 for using more than 1000, plus taxes for a total of more than $250. This is the worst charging method I have ever experienced with any electric company. I will pay my cancellation fee of about $240 and bid this poor excuse of a company good bye!

Disappointed from Laredo
July 20th, 2018

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WORST COMPANY OF ALL TIME

(1 / 5)

  Wish I could give 0 stars. Not just the worst energy company of all time - the worst company in general of all time.

We set up auto draft when we signed up with this company and every month we get a notice saying the bill is not paid. We call and pay over the phone with the exact same credit card and have them update their system and yet the same thing happens every month (and has been for 10 months now).

We have no way to log into our account online and they will not help us reset our password.

Today we came home to our electricity turned off, we called and the system said we owed $0.00 by tomorrow. They claimed to have sent the turn off power notice before we paid our bill and then sent a retraction notice right after but would not provide us with any evidence or confirmation. The customer service representative was very rude, unhelpful, and had no knowledge on how to help us. They say our power "might" turn back on within 2-3 hours.

We will be contacting a lawyer to see about getting out of our contract with this awful company.

SAVE YOURSELF FROM THE WORST MISTAKE OF YOUR LIFE - CHOOSE A DIFFERENT ENERGY COMPANY.

BP from Dallas
May 8th, 2018

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Beware

(1 / 5)

  This is the worst company ever. They are charging me for TWO different units at the same time. Every time you call, you are on hold for at least 10 minutes and then they typically hang up. When you do speak with someone, they only speak Spanish, or very poor English and are unable to help. I have emailed multiple times, I only receive automated replies. They charged me $295 for the wrong account, still haven't received a refund, and I'm still being charged for two accounts. Choose ANY other company.

BEWARE from Houston
May 3rd, 2018

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Liars

(1 / 5)

  They told me their website was down but my online account and password was already setup...complete lie; I had to call three times to set it up
They told me I could monitor my usage via smartmetertexas...complete lie

I am new to Texas, will dump these sleazebages as soon as my 12 month contract is up

AD from Houston
April 22nd, 2018

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DONT GO OVER 1000KW

(1 / 5)

  Be sure you read the fine print on this. If you go over the 1000kw they will charge you $87.00 than on top of that they we charge you per KW for me it 11.9 for every kw over that. I have a very small house and the $300.00 bill I received was a shock, I have owned this home for 4 years and the most I ever paid was 187.00 Due to Christmas lights. I have ran a pool pump and even with that never saw a $300.00 bill. Please read all the fine print, they will trap you. Don't bother calling you cannot reach anyone in CS. I am now in the process of looking for another company.

Mad Customer from Spring
February 2nd, 2018

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Lies

(1.8 / 5)

  Customer rep on the phone told me directly that they had smart meter texas access (way to monitor electricity usage), complete lie. They never registered with them, so the customer is not able to use. He also told me that at the end of my contract I was able to get the exact same plan again, that is was not only for new customers. Also a complete lie, the only plans they provided with me afterwards were for HUGE rate increases. Website functionality is pretty lousy, often gives me errors and the usage section of the website is very inaccurate - have to go to each individual bill to see the actual usage. Very lousy company, much much better ones available.

Scott from Houston
December 19th, 2017

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