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|- Among the Best|
|- Better than Most|
|- About Average|
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Recommended Electricity Plans
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From start until now, simple and no rate surprises!
“ I had an amazing rate for a one year period. I have no complaints with your service and I wish I could keep you for another term. However, I will have to let you go because your new rates are not even close to my expiring contract. I recommend your service... ”
“ I have been with Frontier for a few years now and will continue to renew my plan with them for as long as I can because I have yet to find a company which can beat their rates! I have also experienced great follow up and resolution to a previous inquiry from their customer service team. ”
“ excellent customer service by franky. ”
“ Been in Texas 20 years now and every year I shop for a new electric company until now since Frontier continues to renew me at the best rate I can find! And the rate is exactly as they said it would be!! All, and I mean at least 10 different power providers, that I have used in the past would bold face lie to me and say yes you will only pay (~8 to 12 cents per Kw-Hour) and every time there was hidden fees that they lied to me and said "there are no hidden fees". Note fees are still not straight forward, but get them to calculate what your monthly bill will be at 500kw-Hr, 1000kw-Hr, 1500kw-Hr before you sign up then once you receive a bill you'll see if you were lied to (Frontier was the only one that my bill is very close to what it should be at 500kw-Hr per month). ”
“ We've only been with frontier for a short time but are so very pleased with the experience so far. They're rates our great, customer service is fantastic, and signing up was quick and easy. Already we've save a LOT of many by switching over. So glad we did. ”
“ Best price among all the suppliers in the area, activation on time, friendly customer service ”
I was very upset to see that my double the amount that usually pay per month, I called Frontier Utilities and to my surprise they answered immediately, the customer service agent David was very attentive and kind, he explained me the charges for the past 3 invoices, let me tell you. I felt really bad when I realized that I forgot to send my payment, I usually let my husband pay this bill, but since he failed to make the payment I will be taking over this duty. David also told me that I can pay online and he guide me how to register online to avoid late fees. I am glad I call and I was able to resolve this issue immediately.
“ I love my fixed rate for my electricity but now that my contract is up next week my renewal rate is double which means I will be leaving. I guess one year of great rates is all I get. ”
“ I had this company for a year. I checked my bills very closely and nevr had to call questioning my bill. I left them only because I had solar installed and the solar company told me I need TXU. Thanks ”
“ I switched from Reliant to Frontier. Best decision ever! Not only did I get much better customer service and no longer have to wait an hour on the phone to talk to a Reliant representative, I also got rid of my 15 cents rate that Reliant charged me for over 3 years. ”
“ I switched to Frontier 6 months ago because they had the best rate. I wasn't thrilled initially with their customer service and had a few calls that I was on hold for quite a while. I made the change anyhow and haven't had to contact them since. My bills have been correct. The weekly email with a usage summary is a plus. My contract is ending and I am shopping for rates. If Frontier is competitive, I won't hesitate to stay with them. ”
“ I did have an experience and I was shocked that someone (Sophia) contacted me on a SATURDAY! I was very impressed. She was very courteous and professional. She was willing to help me and completely understood my situation. I am now absolutely pleased with Frontier's customer service and would definitely recommend them! ”
“ I enjoy paying the same price every month but I hate that my billing cycle ends on the 27th of the month and there is no grace period. I would prefer a billing cycle that ends within the 1st ten days of the month. And frontier would not change it. Otherwise they are a 5 star company. ”
“ I have had Frontier for the past year now, and I have had absolutely no issues with them. When I initially signed up, I was told I would receive a $20 bill credit every month that my usage exceeds 1000kwh; I received the credit every single month. One thing that I love above Frontier, which I think sets them apart from other providers, is that they send me a summary of my energy usage every single week (via email) so I know how much my usage varies week to week, but more importantly, it gives me a very good idea of how much my bill will be at the end of the month. In the year since I have had Frontier, I have had absolutely no reasons to call them. I receive my bills electronically, and my account is auto draft. I would truly recommend them to anyone. Unfortunately my one year contract is coming to an end so I am shopping around for lower rates (as I do every year), but honestly my experience with Frontier has been superb. If I do not find any rates that beat the one they are currently offering me to renew, I will stick with them. ”
“ This company's ok in a pinch .one thing I don't think people realize is your no getting sufficient power to power your electrical appliances at times and that is reducing the life of them and thus costing you more money. ”
“ Frontier had the best rates so, of course, I went with them. My first bill was $29. I was over the moon! Next bill...$74. How is that possible when we didn't use any more energy than the month before?? Since they have to go thru Oncor to get the energy, Oncor charges $26 JUST for the ability to use their services. That and having to use the air conditioner more. I wasn't prepared for that (since that charge was NOT explained in the fine print!). The website wouldn't let me update my new address, I had to leave a message with customer service (via email) to ask them to do it for me. It also sends email estimates of what your COULD be and you cannot how much your next bill is until it is really close to when the bill is actually due. I would've rather paid to have Oncor directly had I known it would charge me that much per month (especially since Frontier said on their page, they had "no hidden fees," but that fee was never spoken about. I just really hope there are no more surprises. ”
“ They hook you in with a decent rate, and boy, are you in for an unpleasant surprise when you get your bill. I was with them for 4 months, and got outrageous bills for a small apartment, that sits empty for 2 to3 weeks out of the month. They have a penalty for getting out of the contract but it is worth paying to avoid being swindle with a high bill every month. ”
“ I chose Frontier Utilities when we finally moved into a house with non-regulated electric provider and until today I was overall very happy. I got a bill that was near double my normal bill even though the usage was barely more. I was so confused. After a very long wait on customer service, I was told that my contract ran out and I received paperwork in May. Well first, I travel for work and I just started a new job so I have been gone a ton. Second, I get emails from them Frontier every week and I never received any reminders, calls or anything. At first, the customer service rep acted like he could help and then he came back and said he was still researching a rate for me but he wanted to let me know there was nothing he could do about this bill. I spoke to him for awhile and asked for a supervisor and he put me on hold for a long time. Then he came back and told me a supervisor would call me back. After quite some time, I finally called back again, waited on hold again and was told the supervisors were gone for the day and there was nothing that could be done any way. So I was completely jerked around. I am researching and calling other providers now. So disappointed because up unitl now, I had been so happy. ”
“ Very affordable rates and always a low bill as long as you stay under contract. My lights are cut off atleast every 3 months. When I call and let them know my bill isnt due yet they always tell me they sent another one out before. So apparently I am supposed to pay 3 bills in a month. I always pay on time with everything and never have a problem. They can never seem to have an answer for me. Its not the post office, I have gone to them. I check my mail daily and they are not sending this mystery bill. They are always rude and unapologetic on the phone. Id rather pay more a month and have a company that knows what they are doing and treats their customers with atleast an ounce of respect. ”