We currently recommend electricity plans from Pulse Power, Constellation, Spark Energy, TriEagle Energy and Texans Energy

Don't be late

(1.8 / 5)

  My mail was routed to a neighbor at my new home. But given that the company only gives you 14 days to pay your bill or they charge you $25 for being one day late and send you a letter threatening to turn off your power the day after is simply ridiculous. Most power companies send the bill out at least 3 weeks in advance so if on vacation etc. you have time to get it in without late.

Then customer service is so noise and the people can only read scripted answers. Awful - moving to another company!

dissatisfied customer from Houston
July 1st, 2019

Hello, Dissatisfied Customer from 77009,
We would like to extend our sincerest apologies concerning the issues that you have faced with us, we'll be more than happy to review your account to look into the additional fees charged in your account. Feel free to contact us at Resolution@frontierutilities.com to further assist you.
Sincerely,
Araceli R.

Frontier Utilities Responds July 21st, 2019
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Should of done more research

(1.8 / 5)

  You can easily find better alternatives than this company. My last bill was $116 for electricity charges (which isnt too bad) and then a $82 "utility service charge!" I understand having service charges but not for an amount that is more than half of my electricity usage. Suffice to say I will not renew with this company.

Joe T. from Houston
October 11th, 2018

Hello Joe T,
Thank you for taking the time to share your feedback. My name is Araceli and I want to reach out to you to answer any questions you may have regarding the charges on your bill. As you know all plans with all Retail Electric Providers have the charges from the TDSP (Transmission and Distribution Service Provider) this is to cover the generation of electricity and the maintenance of the power lines and equipment. Please feel free to reach out to us at www.Resolution@FrontierUtilities.com to further assist you.
Sincerely,
Araceli R.

Frontier Utilities Responds October 29th, 2018
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Dont be tricked! Frontier deceives and has horrible customer service

(1.8 / 5)

  I recently switched to frontier via an online energy comparison company. When speaking with the rep he seemed knowledgeable of my needs for the best choice of plan. The next day after reviewing the plan more carefully I realized it was not for us. The rep told me I had 3 business days to cancel. When I called frontier the next day to cancel they said I could not cancel because this was a new home move in. I explained that I have lived in the same home for nearly 7 years and this was not a new move in. They said they could not switch me back or I would be charged a $250 cancellation fee. I pressed that this was not what the rep told me on the phone. They then said they would have to review the phone tapes from my initial conversation with the rep and it would take several days. Can you believe this? Obviously they are insinuating that I am lying about the rep telling me I have a 3 day cancellation period. What happened to customer service? They have zero! The original rep also told me incorrect information such as it being a $200 cancellation fee after 3 days not $250 and the kw usage was different then what he quoted. Run from this company! They also said if I tried to cancel before it was resolved my power would be turned off because they cant or won't cancel the order and send me back with my previous energy company.

Kelli from Frisco
March 14th, 2018

We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback

Frontier Utilities Responds March 14th, 2018
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Bait and switch

(1.8 / 5)

  I was a customer with this company for last 5 yrs. when it was time for my renewal, I called the CS and asked for better rates, so they offered me a plan saying there is no fees or additional charges or no minimal charges. I accepted because rates were very competitive. Only after I got my first bill I understood that they cheated me to get a plan which had TDCU charges separate from energy charges, that means, I have to pay more than double what I was told my plan charges will be. for example, i thought I agreed for 11.4c per kwh but I have to pay 24.37c per kwh because TDCU charges and taxes are billed separately on the same bill.

unhappy customer from Pearland
February 22nd, 2018

We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback

Frontier Utilities Responds March 14th, 2018
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Frontier utility's trash all around

(1.8 / 5)

  I give frontier a zero star rating prices are great but with that their services are horrible, customer service? There is no service, only time I ever can get a hold of them is when they disconnect my power. I myself work 16 to 17 hours a day always out of town for work their suppose to email me my bill but never got a email once just paid a 231.11 bill and their still charging trying to charge me another 285.00 because I've had no service with them in two months called customer service they told me my power would be on in 2 to 4 hours but still no power talked to a supervisor and he told me to call back tomorrow because my account was suspended but yet they still took my money and said my power would be on but again it's not, so pretty much they've stolen my money or robbed me whichever way you wanna see it as, so no I would not recommend this power company to anyone, be smart on who you give your account number to because you'll get scammed just like I did

John sprinkler from Katy
July 21st, 2017

John, I understand your concerns regarding your account. I would like to speak with you directly. Would you mind providing me with your account number and a good contact number please?

Frontier Utilities Responds August 23rd, 2017
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They Discriminate Based On Income and Class

(1.6 / 5)

  If you have bad credit or low income, you will most likely be conned into their prepaid plan. You can expect that your payments must be at least $20 each time you make a payment. Not $10. Not $5. Even if you pay twice a day. You must pay $20 each time. Expect to pay at least $120 a month per every 200 square feet. You will not be able to speak to a rep in the US, and it is extremely difficult to explain anything not within their basic understanding of English and prewritten script. They do not give prepaid customers bills and you are given 24 hours or less notice by text (if your phone gets the text) of a disconnection the next day. You must have enough prepaid by Friday morning to get you through the weekend to Monday. If not, your utilities will be disconnected Friday morning. They will not hold disconnections despite medical conditions either. Bottom line, the less your income the larger your utility bill.

Disatisfied and Disappointed in Houston from Houston
April 10th, 2019

Hello Disatisfied And Disappointed In Houston,
We are sorry to hear that you did not have a good experience with us. We appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologies for any inconvenience you may had. Based on the name provided in your review, we are unable to locate your Frontier account and your contact information. Please contact us at Resolution@FrontierUtilities.com
Sincerely,
Araceli R.

Frontier Utilities Responds April 13th, 2019
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the worst experience ever!!!

(1.6 / 5)

  This company might have been good in 2017 but unfortunately I signed up with them Aug 2018 and it has been a nightmare. It makes me wonder if these reviews are false. I could not get a bill from them, they turned off my electricity, when I tried to phone to get everything sorted they have never been able to correct the problem. They would phone me saying they will get it all straight/sorted/corrected and I could never get in touch with the person who phoned me. Finally I went with a new company for my own sanity's sake. They have now turned it over to a collection agency. I find all of this extremely hard to believe from someone who has excellent credit and just wanted to pay their bill. I think they're going through some tough times and I would NEVER recommend this company. It's fine to make a mistake but have the skills to make it right and let the customer talk to someone who can actually problem solve.

lmc from Houston
March 22nd, 2019

Hello Lmc,
We are sorry to hear that you did not have a good experience with us and appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologies for your poor experience with us. My name is Araceli and I will be more than happy to further assist you to resolve this matter to your satisfaction. Fell free to contact me at Resolution@FrontierUtilities.com
Sincerely,
Araceli R.

Frontier Utilities Responds April 13th, 2019
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THE MOST EXPENSIVE ELECTRIC BILLING COMPANY

(1.6 / 5)

  They will promise to help you save. Its the fees they charge that get you. When u sign the contract with them. They know u cant switch without paying that very high cancellation fee. So they start with $20 fees here $6 there before you know it. You are paying an average of $34-$96 in fees more every month on top of your electric usage

Baura from Spring
February 5th, 2019

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BAIT AND SWITCH, BEWARE OF THEIR "LOW PRICES"!

(1.6 / 5)

  The first 12 months we had a great rate, then we found out what they do to make money. They said they notified us by USPS mail about the contract expiration. I wasn't emailed or called about the contract expiring, so they billed me the out of contract rate for a month at +$400 (my bill is usually 170 or less). I called to see if they would correct it, and they would not. I was offered a small deduction, but they wanted me to sign a new contract. The new contract would increase my bill by $85/mo. I refused to sign any new contract. New customers get the really nice prices listed on their website. Existing customers are not offered anything close to the pricing for new customers. Now, they will get nothing from me. No one really cared about keeping me there, including multiple account managers. It took me 5 minutes to switch companies.

DONT DO IT from Spring
October 12th, 2018

Hello,
We are sorry to hear that you did not have a good experience with us. We appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologies for any inconvenience you may had. Based on the name provided in your review, we are unable to locate your Frontier account and your contact information. Please contact us at Resolution@FrontierUtilities.com so we can get this matter resolved immediately.
Sincerely,
Araceli R.

Frontier Utilities Responds October 29th, 2018
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2 Months in and Underwhelmed by Customer Service

(1.6 / 5)

  I have only been using Frontier for about 2 months now, and the service itself has been adequate. However, the customer service, online interface, and billing process have all been negative thus far. I had to call (2) separate times in one week to update my contact phone # since that function is not available on the online portal. The second time, they input a nine digit # and I had to call back to have it updated again.
Regarding billing, I have autopay set-up, which drafts on the day the bill is due. An invoice was issued earlier on the same morning, reflecting that I had not paid my previous bill even, though it auto-paid later that same day. The online portal shows the Invoice as unpaid, but the Paid status shows it as paid, and I confirmed that it was paid over the phone. Both misleading and confusing how the (2) different tabs on the online portal show different information. Also, I don't understand why an invoice would be issued prior to the auto-pay on the same day, making it appear as though the customer was late on the previous month's payment.
Finally, there was an overlap in service between my apartment and home, so I was paying for both locations at the same time, and had requested a specific cut-off date for the apartment at the time of setup; we were not told that any additional information or requests would be required for this future transaction. I called back, after that date to confirm that service had been cut-off to the apartment, and it had not and customer service had no notes or recollection of this conversation. They claim to have put in the request, but insisted that I would receive a paper copy of the transaction in the mail, as opposed to an email (which they have on file). At this point, I have limited trust that they will complete these actions correctly, and in a timely fashion. Which will most likely require more phone calls and more frustration.
To sum up, the electricity itself has been fine, but any human/website interaction so far with this company has been very disappointing and frustrating.

Jen from Richardson
May 22nd, 2017

Hi Jen. Thank you for your feedback. I want to reach to you regarding your concerns with the online portal. I understand this has been very frustrating for you and I do apologize. I would like to speak with you further. Would you mind providing me with your account number and a good contact number please? Thank you.

Frontier Utilities Responds May 26th, 2017
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Over paid for a few months

(1.6 / 5)

  I have a small studio apartment and was paying around $50 per month in the summer. In the fall it decreased to about $40 per month. Just switched to Reliant and am saving about 15 to 20 dollars per month with an energy conservative plan.

Chris from Plano
November 14th, 2016

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Frontier Utilities Responds May 17th, 2017
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Not worth the discount

(1.6 / 5)

  This is the worst company I have ever dealt with. The customer service is horrendous. I can go on about how they shut my power before my due date on my bill then charging me a reconnection fee to increasing my deposit by $300.00 and only giving me 2 days to do it. Just stay away.

Jim from Rockwall
June 11th, 2015

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Poor Billing and Account Management

(1.6 / 5)

  Biling cycles consistently change without proper notification. While meter reads DO change, billing cycles should not. This ultimately leading to disconnection/reconnection fees. I would NEVER reccoment this to a friend. If you travel it is not likely that you will recieve proper notification when a disconnection notice or billing issue arises, leading to returning home with no AC and a refrigerator full of rotten food. I even called to ask if they would work with me and there was nothing they are willing to do. They claim to be an accredited business from a couple of organizations, which Im not sure how that is possible unless these so-callled business organizations operate with zero merit.

Angry/Annoyed Customer from Houston
October 28th, 2014

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Payed highest electric bill ever!

(1.4 / 5)

  They offered 7.3 cents for 2000 kWh and then put in the contract 16.60 cents per kWh for over 2000 kWh. I have never paid over $600 for an electric bill or anything close in my 45 years on this earth! Absolutely ridiculous and a terrible company!

Courtney Cox from Midland
July 15th, 2019

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Poor Service

(1.4 / 5)

  Frontier website only allows payments and referrals. Everything else must be done over the phone, US mail or email. Called in to change address and could not understand the agent who spoke with heavy eastern european accent. Automated email response for Memorial Day is a week old. They still haven't checked the email box.

Poor Service from Webster
May 30th, 2019

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Customer Service and Billing and Account Management

(1.4 / 5)

  The employee that signed me up arbitrarly signed me up for electronic invoice instead of regular mail like I requested. I have contacted customer care multiple times both by phone and email trying to get the billing problem corrected but have not been successful. Customer care listens and tells me the problem will be corrected but they don't follow through to make sure it gets corrected. It seems like it would be a very simple fix but they just can't seem to get it done.

Jerry from Fort Worth
April 22nd, 2019

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Watch out for this company

(1.4 / 5)

  Got a surprise, my electric bill was going from $140-$170 a month. I renewed my contract with FRONTIER UTILITIES in August. I was shocked when my January electric bill was $438. This is for a two bedroom apartment. I figured some mistake had been made and paid it. This month the electric bill was for $383. I called FRONTIER UTILITIES yesterday. I had to get through two people before I got to a manager. She told me that my usage hadn't changed that much. This is where it got strange. She said that my rates changed in August when I renewed, from 6.3 cents/kilowatt hour to 10.5 cents/kilowatt hour. When I asked why the rates didn't change in August she told me they hadn't changed. I repeated what she had told me the rates were and she agreed that it was correct, but the rates hadn't changed. Now if I sell you a hamburger for $5 this week and $9 next week, and I tell you the price hasn't changed I'm either a idiot or I'm lying. I'm stuck in this contract until August, and you better believe I'll have a new electric provider lined up on July. Until then all I can do is ask you to STAY AWAY FROM FRONTIER UTILITIES.

Steve Williams from Rockwall
February 27th, 2019

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Sky rocketing rates on renewal

(1.4 / 5)

  I renewed my service with them after a uear and the price of the bill tripled. They only give you two day ectentions and require half the bill first. I'm shopping for more affordable service. They are a rip off.

Lynn from Houston
November 10th, 2018

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Okay then suddenly, just. not. okay.

(1.4 / 5)

  I started my service in June of last year at a new apartment. The pay as you go system was convenient and relatively affordable. Then recently I moved to a new apartment. I called Sept 10th to have my service moved to my new address. The agent was friendly and seemed to do his job. 3 weeks later I noticed my text updates weren't showing any power usage. This meant that my service hadn't been switched over. So I called the customer service line and spoke to another agent. He was friendly and transferred me to their sales department. The sales department hung up on me. I called back and went through the same process with another agent. The sales department hung up on me AGAIN! I called back a third time, by now I was understandably irritated. I asked to speak with a supervisor and got a lady with a name that sounded like Mayela. I only remember her name because she seemed to be the only one at the company with any brains. This time when she transferred me to the sales department, I spoke to someone. His name was Gordon. I remember his name because he tried to upsell me at a time when I wasn't interested in upselling. He was going to close my current account and open a new one rather than simply transferring my service. I didn't actually lose my temper until he tried to charge me the 75 dollar new account fee. I have a long fuse. I'd been on the phone at work with these people for an hour and I'd already been hung up on twice by this department. Yes, I was angry and I did yell at him because I'd finally had it. So when he hung up on me I called back and spoke with my savior Mayela again. She transferred my service herself no problem in the course of 15 minutes. That was all I wanted, and I was happy. That is until I noticed that the 60 dollars I had prepaid on my account was depleted after 3 days. When I called customer service I spoke with another supervisor I think his name was Issac, I don't clearly remember because at this point I was ready to drop my service. What I was looking for was something along the lines of "We're so sorry this happened, we'll refund your money to you right away and fix the issue immediately." What I got was Issac being argumentative stating that obviously a 2 bedroom 600sqft apartment was using 40kwh a day and the problem was totally mine. He didn't even check if it was a problem on their end, even though I'm obviously paying for two apartment's electricity usage. Its the weekend and I'm being extorted until monday when I can switch to a different company. My cost says its 10 dollars a day for electricity but 30 dollars seems to only last about 24 hours. I will NEVER use this company again! DO NOT USE FRONTIER! The pay as you go is convenient and the text updates are savvy and informative. I know sometimes people try to get away with stuff and when it fails they write crappy reviews. I used to work in a call center and I get it. THIS IS NOT ONE OF THOSE SITUATIONS! This company is screwing me out of money I don't have. I'm actually debating if it would be worth it to be out of power for the weekend rather than pay 30 dollars for power the third time this week. DO NOT USE FRONTIER.

Rachel from Galveston
October 6th, 2018

Hello Rachel,
We are sorry to hear that you did not have a good experience with us. We appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologies for any inconvenience you may had. Based on the name provided in your review, we are unable to locate your Frontier account and your contact information. Please contact us at Resolution@FrontierUtilities.com so we can get this matter resolved immediately.
We are open Monday through Friday 7 am until 6:00 PM CST. We are also here to serve you on Saturdays from 8:00 AM to 2:00 PM.
Sincerely,
Araceli R.

Frontier Utilities Responds October 29th, 2018

Its really convenient for you that you can't find my account. It detracts credibility from my experience. You say that you provide excellent service, and at least one of your managers believes that... My experience directly contradicts that. It was an ordeal that cost me money I didn't have. I made 9/hr at that time and my husband and I couldn't afford groceries because of it. This isn't consolatory, this is just further evidence of my experience.

Rachel Replies October 30th, 2018
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Horrible company with predatory practices

(1.4 / 5)

  Absolute crooks. I had their prepaid service for almost 2 years. It got to where it was over $12 a day for 40kwh of electricity. I had only ever lived in areas with single municiple power providers before this, so I didn't know how crazy high these companies can mark up prices.

Just switched to Griddy, also a prepaid service, and using the same amount of power, same temperatures outside, and the same wholesale power costs, we are paying about $2 per day for the same power. Yes, that includes the delivery fees as well. All in, we are hitting $75 for the month now where we were paying about $350 per month before.

I am a fool for not looking in to it sooner, but this system of selling power seems to intentionally convolute the process so predatory companies like Frontier utilities can take advantage of people.

In addition, they have, without exaggeration, the worst websites I have ever used for a utility. The data is slow and convoluted when compared to other companies. Not even the credit card form is formatted properly. Browsers don't recognize the form as a credit card form so if you use systems to securely store card info and fill those fields, it won't work.

Jonny from Austin
September 16th, 2018

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OUT OF THE BLUE THEY CHARGED US DOUBLE

(1.4 / 5)

  I was very disappointed to receive our July 5, 2018 bill. We went from paying .21 cents per kw to .26 cents per kw. That does not look like much, but it is a little more than half of what we were paying. When I called and spoke with Melvin in customer service, he said it was because we had not had a contract with them for five years and that President Trump had changed the bill with increasing rates. I did my research and found that President Trump had not done any such action. Then there was the issue that he said we had not had a contract within five years. I questioned as to why after five years of never receiving an email or phone call from them they would randomly increase the rate without warning. He said that they had sent out a letter, which we never received.
I asked Melvin if they could adjust the bill back to our rate of .21cents per kw and he said no. He could do that on the next bills if we signed a new contract.
Unfortunately, they lost my business for two reasons. One, the false statement about President Trump increasing the rates, and two, the fact that they were not willing to work with a long standing customer.
I have shopped around for better rates and have gone with a local company that gave me a fixed rate of .10 cents per kw. FOLKS, SHOP YOUR RATES.

Wendy G. from Houston
July 9th, 2018

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RUN FROM THIS COMPANY!!!!!

(1.4 / 5)

  This is by far the WORST company that I have ever encountered! They are a complete RIP OFF! I was with them for 3 years and the first 2 years they were great, however in 2018 they changed for the worse. I had prepaid electricity and I'm guessing that the company is struggling and so they are using the PP customers to rip off and try to keep afloat. I was paying $25.00 per day and EVERY morning, I'd get a disconnect notice stating my account was in the negative. I even started turning my breaker off at night just to see if I'd still be billed and sure enough, the next morning I'd have a disconnect. DO NOT..I repeat DO NOT use this company. The reps are rude, they barely speak english and you will go broke with them! I took a chance and applied for TXU and only had to pay a $50 deposit, plus I get free nights and my bill is nearly 75% less than what I was paying with this Rip off company! Take heed to all the bad reviews!

Lynette from Crowley
July 5th, 2018

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They will rob you! So I put $50 in yesterday I put $50 in my prepaid account yesterday

(1.4 / 5)

  I put $50 into my prepaid account yesterday today it's showing I have a balance of $20 I did not use $30 of electricity in one day this is not the first time this has happened! When I call they never have an answer for anything! When I ask to speak to a supervisor they put me on hold I was on hold for 10 minutes and then they hung up on me! I was a loyal customer to them for 3 years and I'm fed up! I'm going to switch service and I want my $20 it's in my account now to be giving back to me

Crystal Stacks from Arlington
May 24th, 2018

Hi Ms. Crystal Stacks:
We are sorry to hear that you were not satisfied with the service we provided. At Frontier Utilities we strive to provide exceptional customer service and we appreciate your feedback. My name is Araceli and I reviewed your Frontier account. I tried to contact you but nobody answered and I was unable to leave I voice message, I would like to speak with you to review your inquiry further. Feel free to send me an email at Resolution@FrontierUtilities.com or call 1866-926-8192 and ask for Araceli.
We are open Monday to Friday 7 am until 6:00 PM CST. We are also here to serve you on Saturdays from 8:00 AM to 2:00 PM.

Thank you.
Sincerely,
Araceli R.

Frontier Utilities Responds May 30th, 2018

Araceli tells me to email her at the provided email address and I immediately get a failure to send notice to that email. It doesn't exist. Wow...ridiculous

Crystal Stacks Replies December 31st, 1969
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Poor Service

(1.4 / 5)

  Brother in law got the worst service cause they don't know what their doing he's been waiting for two days for his electricity to turn on and nothing yet has happened they don't keep their word that's sad

Obet Enamorado from Galveston
February 9th, 2018

We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback

Frontier Utilities Responds March 14th, 2018
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The absolute worst electric company in Texas. If I could rate it "0" stars it would be more accurate.

(1.4 / 5)

  I had auto pay set up with Frontier. Well... it did not work. I arrived back in town from work after several months to find out that my electricity had been cut off that day (Two days before Thanks Giving). Took me +- 24 hours to have Frontier turn in back on. All the while they were blaming the reconnect delay issue on Oncore. I called Oncore multiple times and was advised that they did not have a re-connect order from Frontier. Frontier is a sorry excuse for a company. I was happy to pay the $200 early termination fee to get away from Frontier.

David from Grapevine
December 31st, 2017

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Train your customer service department

(1.4 / 5)

  I have been with this company for a couple of years, but I'm sorry their customer service suck. And also when you make a payment, somehow your payments don't show up in their system. I will be switching to another company ASAP.

Letitia from Houston
May 19th, 2017

Hi Letitia. Thank you for your feedback. I understand your frustrations regarding your experience. I would like to speak with you further regarding your account. Would you mind providing me with your account number and a good contact number, please? Thank you.

Frontier Utilities Responds May 26th, 2017
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Early Cancellation Fees! Be Careful

(1.4 / 5)

  When they notified me by mail that my contract was expiring, I went on Power to Choose and selected a new provider based on cost. I then received notification of an early cancellation fee of $180 from Frontier Utilities, even though I had switched providers after receipt of their contract expiration notice! What a scam. After two conversations with customer service, they still refused to waive or reduce the fee (even though my average monthly charge was much less than the fee assessed).

J.R. from Dallas
April 28th, 2016

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Poor Customer Service

(1.4 / 5)

  Not customer friendly when dealing with Customer Service Dept. Beginning to regret my decision to go with them.

Margaret from Dallas
November 15th, 2015

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BEWARE

(1.2 / 5)

  Took out a past due and current balance when I tried to pay by phone. I was paying the past due only because I'm really low on money right now and they cleaned my account out and when I called to correct I got a robotic, couldn't care less attitude. I had to file a dispute with my bank just so I could access funds for food and gas until my next payday in TWO weeks. Not good at all.

Ken S. from Galveston
October 21st, 2019

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Straight Power Plan very misleading

(1.2 / 5)

  Power to Choose listed this plan for 7.3 cents a KWh what appeared to be up to 2000KWh. Reading the fine print, you pay more than 3x that rate for usage UNDER 2000KWh. Buyer beware.

Suckered Customer from Dallas
April 23rd, 2019

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Deception, deception

(1.2 / 5)

  The paper bills are sent out with different delivery times. There is not enough time from the receipt of the bill to pay it. As a result, and I believe this is purposeful, the chances of being late are greater.
I did not receive my bill on two occasions. If you are unaware you are late, they immediately charge the late fee, but the very next day they charge a :DNP notice fee" of $20.00. This has become a significant burden from this company. During conversations with them about it, they are evasive, and take special glee. Of course, their profit soars when this happens, so they are deliberately indifferent to the problem. I think it is designed this way., forcing people to sign up for direct access to your account (but that has electronic privileges I wish to avoid).
They apologized 8 times, but refused to remove the $25.87.

When I get the next chance, and am not locked into their contract, my response will be "good bye"

Critic at large from Houston
February 21st, 2019

Hello Critic At Large,
We are sorry to hear that you did not have a good experience with us and appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologies for your poor experience with us. My name is Araceli and I will be more than happy to resolve this matter to your satisfaction. Feel free to contact us at Resolution@FrontierUtilities.com
Sincerely,
Araceli R.

Frontier Utilities Responds April 13th, 2019
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BAIT & SWITCH

(1.2 / 5)

  First year great. Affordable. Down hill from there. Bill more than DOUBLED. Same home, same usage. Called several times and was told nothing they can do. The higher manager was to call me back. Never got that call. Switch before you contract ends.

Robin from Euless
October 22nd, 2018

Hello Robin,
Thank you for taking the time to provide feedback. I reviewed your account and I see that one of our Supervisors in Customer Service called you but was unable to get in touch with you, feel free to contact us at Resolution@FrontierUtilities.com. Also, I see that you renewed your plan with Frontier Utilities, and we want to thank you for your business.
Sincerely,
Araceli R.

Frontier Utilities Responds October 29th, 2018
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Horrible services

(1.2 / 5)

  I switched the frontier against my better judgement. I had a family emergency and forgot to pay my bill before diconnection. I was disconnected. I immediately called to make a full payment and it was immediately deducted from my bank account. I paid at 10 am. Cistomer service informed me that it would be back on within 2-4 hours. When i returned home at 6.15 pm. I was still without power. I called oncor (services) they informed me that FRONTIER never sent them a request for reconnect still at 6.30 pm. Frontier closes at 6om and no emergency contact for after hours help. I have NEVER DEALT with so.ee shady company as frontier in my life. Come to find out this happens often to other consumers. I will be switching services immediately and pay my early term fee to get away feom them immediately. I cannot stand thier lack of communication or THIER irresponsibility to follow thru with business services.

JAC from Grand Prairie
October 15th, 2018

Hello Jac,
We are sorry to hear that you did not have a good experience with us. We appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologize for any inconvenience you may have. Based on the name provided in your review, we are unable to locate your Frontier account and your contact information. Please contact us at Resolution@FrontierUtilities.com, so we can get this matter resolved immediately.
Thank you
Araceli R.

Frontier Utilities Responds October 29th, 2018
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Horrible services

(1.2 / 5)

  I switched the frontier against my better judgement. I had a family emergency and forgot to pay my bill before diconnection. I was disconnected. I immediately called to make a full payment and it was immediately deducted from my bank account. I paid at 10 am. Cistomer service informed me that it would be back on within 2-4 hours. When i returned home at 6.15 pm. I was still without power. I called oncor (services) they informed me that FRONTIER never sent them a request for reconnect still at 6.30 pm. Frontier closes at 6om and no emergency contact for after hours help. I have NEVER DEALT with so.ee shady company as frontier in my life. Come to find out this happens often to other consumers. I will be switching services immediately and pay my early term fee to get away feom them immediately. I cannot stand thier lack of communication or THIER irresponsibility to follow thru with business services.

JAC from Grand Prairie
October 15th, 2018

Hello Jac,
We are sorry to hear that you did not have a good experience with us. We appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologize for any inconvenience you may have. Based on the name provided in your review, we are unable to locate your Frontier account and your contact information. Please contact us at Resolution@FrontierUtilities.com, so we can get this matter resolved immediately.
Thank you
Araceli R.

Frontier Utilities Responds October 29th, 2018
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Horrible services

(1.2 / 5)

  I switched the frontier against my better judgement. I had a family emergency and forgot to pay my bill before diconnection. I was disconnected. I immediately called to make a full payment and it was immediately deducted from my bank account. I paid at 10 am. Cistomer service informed me that it would be back on within 2-4 hours. When i returned home at 6.15 pm. I was still without power. I called oncor (services) they informed me that FRONTIER never sent them a request for reconnect still at 6.30 pm. Frontier closes at 6om and no emergency contact for after hours help. I have NEVER DEALT with so.ee shady company as frontier in my life. Come to find out this happens often to other consumers. I will be switching services immediately and pay my early term fee to get away feom them immediately. I cannot stand thier lack of communication or THIER irresponsibility to follow thru with business services.

JAC from Grand Prairie
October 15th, 2018

Hello Jac,
We are sorry to hear that you did not have a good experience with us. We appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologize for any inconvenience you may have. Based on the name provided in your review, we are unable to locate your Frontier account and your contact information. Please contact us at Resolution@FrontierUtilities.com, so we can get this matter resolved immediately.
Thank you
Araceli R.

Frontier Utilities Responds October 29th, 2018
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Billing

(1.2 / 5)

  We been with this company quite sometime now just contact customer service and it was horrible experience called to get additional few days extension due to how we get paid and there were just nonchalant we always had paid and paid in full which we willing in a few days just Gerry unhappy are this point

Paul Fefie from Houston
October 12th, 2018

Hello Deidre Verret,
We are sorry to hear that you were not satisfied with the service we provided. At Frontier Utilities we strive to provide exceptional customer service and we appreciate your feedback. I was able to locate an account under your name and I will be more than happy to contact you at your earliest convenience, feel free to send me a message at Resolution@FrontierUtilities.com to further assist you.
Sincerely,
Araceli R.

Frontier Utilities Responds October 29th, 2018
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Low Apparent Rates, Terrible Customer Service and Random Charges

(1.2 / 5)

  I selected Frontier utilities because they had one of the lowest rates in the Dallas area. I had a lot of problems with their billing and their customer service was terrible. They would not send me the bill and then say they did and charge me a late fee. One bill as well as the warnings came in after they had already cut off my power. I called and paid the late fee to get my power turned back on. I asked the representative if there will be any charges for turning my power on and he said no. I then had a $50 charge for them turning my power off and on my next bill. Luckily this was the last month under my contract so I changed providers. They ended up charging me 12.7 cents per kWh on my last bill out of contract. My main disappointment was their customer service/billing. I would not recommend the energy provider to anyone.

Dallas Native from Dallas
August 22nd, 2017

Hello, I do apologize for the customer service experience you encountered. I would like to speak with you directly. Would you please provide me with your full name, account number and a good contact number to reach you at? Thank you.

Frontier Utilities Responds August 22nd, 2017
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If you have other options, don't chose this company

(1.2 / 5)

  I only used them during our move transition. They were able to connect immediately. However, this is The one and only thing they have done right. Once we moved, we cancelled service. The fiasco began. Customer Service is deplorable and getting a refund of your money and an accurate final bill seems to be the equivalent of getting a Presidential Pardon. Very rarely does anyone give you all the information you need and the information in the auto generated emails do not not align with their actual practice. Each time I called I had to speak with a supervisor just to gain an understanding of what was really going on (Only reason I can even give a 1 for customer service). They have a long way to go in the customer service experience area of business.

Appalled Energy User from Houston
September 27th, 2016

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Frontier will cause you stress

(1.2 / 5)

  My wife activated Frontier Utility as our primary electricity provider sometime in July 2015. The price per KWH was low in the beginning of the service contract. We paid this amount for several months but then my wife and I divorced and I left the residence in December 2015 and no longer paid the bill and was forced by a court of law not to disconnect any utilities. According to Frontier Utilities, The service was not officially disconnected until January of 2016. They told me that I had a balance over $300, the divorce was unfortunate but that I must pay or that they would report me to a credit bureau. I asked for a itemized breakdown of charges during that time period and asked them to remove any late fees or charges and that I would pay for the services that were used through November. they agreed to cut some but not all and mandated that I pay through January. I begrudgingly agreed to a payment plan to settle the debt that I did not agree with but did use some of the services and felt obligated to settle the debt. After paying the first 2 payments (nearly $100 each) of the settlement, I was called for the final settlement payment and was discussing the final payment which went up from original agreement and that I wanted any additional fees taken off and that it was unfair that I was charged for energy services/Late fees and for a place that I no longer lived and that I was legally not allowed (Divorce-court order) to cancel services in December. The person handling this case starting getting rude, threatened to report me to credit bureaus (Which they already did) and I stated that I have more than met my financial obligation to Frontier Utilities, and I stated for them to go ahead and report this action and stop contacting me at a work number and that they continued to Harass me via work phone.
Over the 7 months of service, I was charged over $300 in additional fees/penalties/charges and this does not include small hidden fees in the actual bill. This company has belittled me during a difficult time in my life, their professional courtesy was non-existent and made me feel like a criminal.
I asked that my account balance be shown as paid in full based on the funds already paid and for them to stop calling me at work.
This company will not work with nor follow through and help the customer even though all energy services have been paid for and satisfied.
Jared-supervisor of collection
Another billing clerk Ambrosio gave me additional info on the account and continued to protect his supervisor- (Jared) When I asked to speak to Jared's supervisor, he declined and said that he was all I could speak to regarding this issue.
All of this over a $98 balance (additional fees/penalties/charges) that continued to escalate even after they threatened to report to my credit and already did so.
I am not the type of person that complains about these things but I felt that others should know how I was treated and to read reviews prior to just taking the cheapest option!

Drew from Houston
June 14th, 2016

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Avoid at ALL COSTS!!!!!

(1.2 / 5)

  Do Not Sign up with this company. Even if the rates are good, They'll leave you with a bad taste in your mouth!!!!!

Glenn Martin from Texas City
June 23rd, 2014

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Horrible customer service and billing

(1.2 / 5)

  Horrible Customer Service!! Do not think you have 3 days to cancel after you sign up with them because they will send you a bill for $18 for less than 1 day usage. They say 3 days to cancel but once you cancel, it takes up to 30 days to dispute and cancel. The customer service lady was also very rude and I literally waited 1 whole hour on the phone just to get an agent on the phone to help me. My average monthly bill is only $140. If I paid $18 per day...it would come out to $540 per month. Their customer service is beyond horrible and expect to wait 45 minutes to an hour just to get someone on the phone. Will NEVER recommend them to anyone or ever use them again...no matter how cheap their rates are!!

Kathline from Friendswood
June 6th, 2014

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Frontier sucks

(1 / 5)

  I had frontier for about half a year. First few months I was rarely home. An lived in a small trailer. My bill was always over a hundred bucks. My father put his credit card on auto pay. He paid my bill one month online his self. Next day another transaction was made. He called to ask if I had authorized it. I said NO. I knew he had just made a payment. I called an was told that the company took out the payment for the next month. How could they bill me for a cycle that wasn't due yet. Most importantly, the took that money without consent. I should have looked into a suit. After i called I was told that the amount they took could only be sent by check. Since it was a bigger amount I figured they could just keep it an return what we did authorize back on the card. An not have to wait for any check. My next to bills were horrible. They charged me like I made a payment that wasn't accepted. In not even a two month period i was bill 1000 dollars. Which is impossible to do. I often shower an use the bathroom with candles. So I knew right away something was wrong. My lights were cut off. While I had my new born daughter. I had made a payment of 200 to get my lights back on. Which they refused to do. Basically they wanted me to pay for their mistake. We paid, 200 that day an over 400 previously to try an get caught up. But they wanted another 400. To get the lights back on. I quickly changed light company. I have eight children. An try to use light considerably. I have never had any problems paying any light bill in my life. Only with frontier. I'll never forget this horrible experience...

Stephanie Perry from Houston
October 22nd, 2019

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False Advertisements

(1 / 5)

  Worst customer Service.I should have done more research before I actually got into a contract with them.My Bill is close to $300 and I'm hardly home.I unplug everything.Called to see why my bill is high and the response I got was a rude foreign man saying Well that's the plan you chose not our fault.I asked why they are charging me an extra $75 for base fee,he continue to argue.I got annoyed and said I will just change Service.

Melissa from Corpus Christi
July 23rd, 2019

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DUPLICITOUS BUSINESS PRACTICES - Please check the Pub Utility Commission's website

(1 / 5)

  This company uses a 3rd parry site "Save On Energy" to advertise for them and accepts ZERO responsibility for how their plans are conveyed. Their ratings are extremely poor on the Public Utility Commission's website, and their rates, unfavorably high. I should have read more reviews about their business practices and customer service history before I signed up for service. For they are certainly the lowest quality and poorly run energy brokerage I've encountered in my 20 years of purchasing electricity.

Beware: they will try to obfuscate massive base rates when they attempt to garner your business. DO NOT engage w/ their services. They operate at the highest level of deceit.

Samantha Nagel from Georgetown
May 1st, 2019

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Do not EVER choose Frontier.

(1 / 5)

  Like most below, I fell for the bait and switch, too.

But wait, there's more! Once my usually-$75 bill tripled the first month after my contract renewed! Excpected, now that I look at the reviews, but that's not the end. After calling and screaming (literally screaming) for hours and days at anyone I could get on the phone at this company, I finally got in touch with a manager willing to actually do something. Nothing useful, unfortunately - My bill's lower now, but it's still more than double what I paid before (My bill this month was $291 dollars. For a 550 sq. ft, 1 bedroom apartment. Insane.)

Never expect to be able to make a payment arrangement with the company, either. I made one - They insisted I make half of the payment right then, and the other half in no more than 3 days. NEVER more than three days. Also; You can only get one payment arrangement per 6 months. If you break that payment arrangement, like, in my case, my billpay ended up not processing the payment until the day after, they block you from having ANY payment arrangement of any kind for 12 months after.

I also had $100 of disconnect and reconnect fees on my account this month. Despite the fact that I paid them by the date listed on my notice. When I called them, they offered to waive it. Which was great. Until they explained that they'd only be waiving half of it, and that it wouldn't be waived. I'd still have to pay the full $100+ dollars in disconnect/reconnect fees, they'll just add the extra $50 they expect me to pull out of nowhere to my next bill as a credit instead. That is INSANE. You cannot make a billing mistake and then force a customer to pay anyway. That's absolutely disgusting.

Frontier Utilities is a collective of filth, scum, and cockroaches in human flesh. Their employees have no empathy and no power. Their managers are about as understanding and filthy as your average garbage pail. Stay far, Far, FAR away from this company, unless you enjoy having your energy bill randomly higher every single billing cycle, and a company that sees absolutely no value whatsoever in retaining and helping their customers.

I've already reported them to the Texas PUC and the Better Business Bureau, as well as the Consumer Financial Protection Bureau. I've also recently begun speaking with a lawyer regarding a pending class action lawsuit against their company for the exact practices I and many others have mentioned on this review board.

Matthew Leonard from Houston
February 11th, 2019

Hello Matthew Leonard,
We are sorry to hear that you were not satisfied with the service we provided. At Frontier Utilities we strive to provide exceptional customer service and we appreciate your feedback. My name is Araceli (or else) and I reviewed your account, I see that the issue was escalated and further investigated. Feel free to call our friendly customer service to answer any questions you may have PH#866-926-8192.
Sincerely,
Araceli R.

Frontier Utilities Responds April 13th, 2019
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Service is Terrible

(1 / 5)

  For 11 months after we received the first bill, we asked for an address correction. EVERY MONTH. They NEVER CORRECTED THE ADDRESS, giving us problems receiving the bill, and problems paying the bill. Because there is an extra letter at the end of our address. ALL THEY HAD TO DO IS DELETE ONE LETTER. AFTER 11 MONTHS IT IS STILL THE SAME. WE ASKED EVERY MONTH FOR THEM TO CHANGE, WHICH EACH TIME THEY SAID THEY WOULD!!!!!!
We WERE then put in a position to call in our payments EVERY FREAKING MONTH. WHICH ENDED UP HAVING US SPEND 1 - 2 HOURS A MONTH JUST TO PAY THE BILL OVER THE PHONE BECAUSE THEIR SYSTEMS DO NOT ACCEPT THAT EXTRA FREAKING LETTER ASSOCIATED WITH OUR ADDRESS. THEY HAVE COSTED MY HUSBAND AND I ALMOST 24 HOURS JUST TO PAY OUR ELECTRIC BILL OVER THE LAST YEAR!!! So. When our contract was up? WE CANCELLED giving notice in November that we were cancelling on the appropriate contract date in December. WHICH THEY JACKED-UP THE PRICE, & DOUBLED OUR CONTRACT AMOUNT FOR THAT MONTH!
SO THEN, AFTER WE PAID THE LAST BILL, WHICH WAS DOUBLE THE USUAL AMOUNT PAYABLE IN DECEMBER, THE MONTH WE ALSO CANCELLED! THEN, TODAY, FEB. 4, 2019, WE GET ANOTHER BILL WITH A DISCONNECT AND RECONNECT FEE OF $50! WE ARE IN CONTRACT WITH ANOTHER ELECTRICITY PROVIDER? I'M POSTING THIS EVERYWHERE, FRONTIER IS A RIP OFF WITH HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE!

D2 IN TEXAS from Spring
February 4th, 2019

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Billed for 35 days, so I went over by 213 kWh and had to pay 15.9 cents per for the extra!

(1 / 5)

  Frontier tried a fast one on me on my 01/10/19 bill by billing me for 35 days. Since I use about 1900 kWh per month on a flat $145 for 2000 kWh, the extra 4 days resulted in a penalty rate of 15.9 cents on 213 kWh. Next month, I'll probably be read with 25 days for about 1600 kWh. Will I get an adjustment? HELL, NO. I'll pay the flat 2000 kWh for $145. This HAS to be ILLEGAL. I've already filed a BBB complaint and I'm going to the public service commission's (or whatever it's called in Texas) website to make a complaint there, too. Someone has to speak up or unwitting consumers will get screwed by Frontier from here to eternity.

Texconsin from Cypress
January 16th, 2019

Hello ted@zeck.com,
We are sorry to hear that you were not satisfied with the service we provided. At Frontier Utilities we strive to provide exceptional customer service and we appreciate your feedback. My name is Araceli and I will be more than happy to further assist you with your account. In case we are not able to reach you, please contact us at Resolution@FrontierUtilities.com
Sincerely,
Araceli R.

Frontier Utilities Responds March 7th, 2019
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Confusion

(1 / 5)

  Just changed to Frontier a couple of weeks ago. 1st bill - SHOCKER. Was not aware about $145 flat rate. My electricity bill is usually at most in summer $100, winter, fall is usually $50. Called customer service, hard to understand for one, cant help me. Frontier Mission Statement - Our mission is to create superior value and satisfaction for our customer - We execute our mission through the highest standards for service, innovation.
Their customer service did not help the customer, was not innovative with ideals. Instead they laughed at me.

Harry from Dallas
November 7th, 2018

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Horrible experience

(1 / 5)

  Recently left Frontier after being overcharged 24.99 kw. Complete scam and no customer service. Paying 12 kw now with another company.Frontier charges you the average usage not actual usage. Please dont use this company!! They only take advantage of you. Do not do business with this company. Read the other reviews.

Ralph from Bedford
October 23rd, 2018

Hello Ralph,
We are sorry to hear that you did not have a good experience with us and appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologies for your poor experience with us. Based on the name provided in your review, we are unable to locate your Frontier account and your contact information. Please contact us at Resolution@FrontierUtilities.com to further assist you.
Sincerely,
Araceli R.
Frontier Utilities

Frontier Utilities Responds October 29th, 2018
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HORRIBLE EXPERIENCE

(1 / 5)

  I GAVE ONE STAR BECAUSE I COULDN'T CONTINUE WITHOUT A STAR. OTHERWISE IT WOULD HAVE BEEN A -1. SO LIFE HAPPENED........AND SO COULDN'T MAKE MY PAYMENT ON TIME. ENDED MAKING IT ON A FRI. WAITED TILL MON TO CALL AND ASK THEM IF THEY CAN TURN MY ELECTRIC BACK SINCE I HAD PROOF THAT I MADE A PAYMENT. THE SO CALLED SUPERVISOR BY THE NAME FRANCISCO TAKES ME ON RUNARROUND TO EVEN CONTACTING THE COMPANY THEY USE FOR THEIR PAYMENT, SPENT AN OUR OR SO ON THE PHONE ON A THREE WAY, ASKS FOR APPROVAL OF PAYMENT FROM THE AGENT, ALL TO NO VAIL !!!!!! HE PUTS US ON HOLD, TELLS US HE WILL SEE WHAT YO DO, ONLY COME BACK AND SAY, I AM GONNA HAVE TO WAIT TILL HE GETS A 'TRANSMISSION'. HE TRIES TO RUSH ME OFF THE PHONE BY SAYING I WILL HAVE MY MANAGER CALL YOU BACK. THAT IS WHAT YOU WILL HEAR FROM THEM WHEN YOU REQUEST TO SPEAK TO A MANAGER. YOU COULD TELL THE SUPERVISOR IS INEXPERIENCED FROM THE WAY HE WAS HANDLING THE CASE. LEFT THE PHONE UNSATISFIED, WHAT A WASTE OF MY TIME! I WILL NEVER RECOMMEND THIS COMPANY TO ANY ONE.

Stl from Dallas
October 8th, 2018

We are sorry to hear that you did not have a good experience with us and appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologies for your poor experience with us. My name is Araceli and I I will be more than happy to answer any questions you may have, feel free to contact us at Resolution@FrontierUtilities.com

Thank you.
Sincerely,
Araceli

Frontier Utilities Responds October 29th, 2018
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Definitely would not recommend

(1 / 5)

  I was with Fronteir utilities for a year and while the price was cheap, the customer service was horrible. After being with them for over a year I was offered a price plan that was double what they were offering new customers. Their customer service representatives are horrible and do not work with you at all. If you pay your bill late, as in 30 minutes late, you are charged a $20 fee for a letter to be mailed to you. They do not work out payment plans or payment arrangements. Every bill must be paid in full every single month. My rates were not horrible until my contract expired. I spoke with someone about getting a 72 hour extension to pay my bill which was six days overdue and was told sorry were shutting your power off even though you have a small child in the house. You get what you pay for

Angel from Spring
September 27th, 2018

Hello Angel from 77379,
We appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologies for any inconvenience you may had. Based on the name provided in your review, we are unable to locate your Frontier account and your contact information. Please contact us at Resolution@FrontierUtilities.com
We are open Monday through Friday 7 am until 6:00 PM CST. We are also here to serve you on Saturdays from 8:00 AM to 2:00 PM.
Thank you.
Sincerely,
Frontier Utilities Customer Care

Frontier Utilities Responds October 12th, 2018
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Not worth it. Run!!!!

(1 / 5)

  Started off .08 cents kwh and great! pay as you go, they send usage and you can track and plan. Sounds great right? Well, that turned quickly. I accidentally paid too much on one of my payments, too many zeros, ok, so my fault. I called customer service and asked if they able to return the money and I will submit a new payment. well, they said, yea, yea no problem. but it never happened. I sent an email asking them to check on it and still no answer, no response, nothing they just lied to me and kept both payments.

But real problem was after only 4 months of using them, they ended up charging 17 cents kwh as it went up from .08cents. That is when i bailed out. They will not tell you the rate until after make a payment, then you have to perform the math yourself to figure this out.
NOW, after switching, they are returning only part of my remaining balance. Yea Part of it. I have no idea why, they are NOT responding to emails, and I also found that their representatives struggled with 2nd grade math as They have no idea on how to add and subtract. I have supplied real numbers to show that they are in the wrong and they refuse to see this nor responding to emails. They are just plain stupid. I have am still fighting with the thieves demanding they fix it.
What they do not know is, I have been tracking my power, every month for the past 12yrs. I read the meter, I am proficient in excel so I know how much power I use every week and can forecast it very well. It is not hard to do, but you have to spend to effort in doing it.
It is just Unbelievable, that they are stealing this money and my advice is go somewhere else.





Johnny from Magnolia
September 15th, 2018

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schuyler from fort worth

(1 / 5)

  i never received a bill for two months finally found out the late account by browsing on line paid 3/4 of the two bills leaving 60 dollar balance 1 week later my electric was off with no notice.....paid the balance of 60 dollars and have to wait 4 hours with kids in the dark and all the customer service says pay you bill... have been with your company two years never been late and always pay in full really unhappy and i will change companies.

schuyler from fort worth from Fort Worth
July 30th, 2018

Hello Schuyler,
We are sorry to hear that your service was disconnected and this caused a huge inconvenience for you and your family, if you ever need arrangements in your account, feel free to contact us to further assist you. At Frontier Utilities we strive to provide exceptional customer service and we appreciate your feedback. My name is Araceli and I reviewed your account. Feel free to contact us at Resolution@FrontierUtilities.com.
Thank you.
Sincerely,
Araceli R

Frontier Utilities Responds August 7th, 2018
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Thieving, abusive liars.

(1 / 5)

  Absolute garbage people all around. My first 6 months or so was fine. When I got very sick in January and subsequently spent 95% of that and the following three months in the hospital, they failed multiple times to put my account on hardship, as I was not home and did not need electricity.

Despite this, I paid my bills despite them becoming quite late as a result of their failures. When renewal time came up, I was given a single option to renew on the website (which is poorly constructed and rarely ever properly loads in multiple browsers), which I selected and was forced to proceed with despite half of the terms not even loading on their page.

Fast forward to the next month, I receive a bill for THREE TIMES the amount I paid previously. When I called to ask about this, I was told the equivalent of 'Too bad, so sad'. When I asked to speak with a supervisor, which I attempted to do no less than four times, I was blown off, transferred to the wrong department twice, and hung up on once. I'm currently calling them for the sixth time today in an attempt to speak with a supervisor regarding these deceptive business practices.

If you value integrity in a company, Frontier is not the one for you. They will lie, cheat, and steal from the sick, and then treat you like garbage when you get tired of it.

Farlance from Houston
July 9th, 2018

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Liars, scammers, and thieves.

(1 / 5)

  Absolute garbage people all around. My first 6 months or so was fine. When I got very sick in January and subsequently spent 95% of that and the following three months in the hospital, they failed multiple times to put my account on hardship, as I was not home and did not need electricity.

Despite this, I paid my bills despite them becoming quite late as a result of their failures. When renewal time came up, I was given a single option to renew on the website (which is poorly constructed and rarely ever properly loads in multiple browsers), which I selected and was forced to proceed with despite half of the terms not even loading on their page.

Fast forward to the next month, I receive a bill for THREE TIMES the amount I paid previously. When I called to ask about this, I was told the equivalent of 'Too bad, so sad'. When I asked to speak with a supervisor, which I attempted to do no less than four times, I was blown off, transferred to the wrong department twice, and hung up on once. I'm currently calling them for the sixth time today in an attempt to speak with a supervisor regarding these deceptive business practices.

If you value integrity in a company, Frontier is not the one for you. They will lie, cheat, and steal from the sick, and then treat you like garbage when you get tired of it.

Scott from Houston
July 9th, 2018

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Outrageously HIGH Variable Rate

(1 / 5)

  I HAD been a customer of Frontier Utilities for about 5 years. My contract expired years ago and I had been on a month-to-month variable rate plan. The monthly bills were still within reason so I did not really notice it. However, my last three monthly invoices had kWh usage rates of 27.23, 24.53, and 22.70. The extremely high monthly bills caught my attention. There is no excuse, no explanation for rates that high. It is ridiculous that a company would do this to a loyal customer. I contacted them and they said that there was nothing they could do. Well, there is something that I could do... I signed up with another company that same day.

Donovan from Alvin
July 9th, 2018

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Still Waiting for a REFUND

(1 / 5)

  I cancelled my service with Frontier Utilities on the 5th of this month. I had a remaining balance of $18.96 that was due back to me. Customer Service said allow them 10 days and the money will be returned to the last payment method(my debit card). Then I received an email on the 10th saying we have closed your account your $18.96 will be put back on the card within 10 days again. So now we are pass the 10 days. I give Frontier Utilities a call and this is where the problem began. Not only did they say the don't know why, but he was still talking about the 10 days now it was 10 business days. How ever you look at it calendar or business day this was the 12th day. All I want is for Frontier Utilities to be more responsible for their actions and give me what's owe to me. That's all

You will be waiting more than 10days for a Refund from Houston
June 20th, 2018

Good morning 30cjones713@gmail.com,
We are sorry to hear that you were not satisfied with the refund time frame, I will look into the status of your refund and I will send you a direct message to your email address. At Frontier Utilities we strive to provide exceptional customer service and we appreciate your feedback. My name is Araceli and I reviewed your Frontier account. I will contact you shortly to review your inquiry further. In case we are not able to reach you, please contact us at Resolution@FrontierUtilities.com or call 1877-293-7535 and ask for Araceli.
Thank you
Araceli R.

Frontier Utilities Responds June 29th, 2018
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Frontier Must be in financial Trouble

(1 / 5)

  Got a bill today for more than double my usual bill. Apparently, I fell off my guaranteed period and they charged me .21 per KW. I have been with them for several years and was happy. I would always get more than one reminder to sign back up. I don't remember receiving anything in last six months. Upon calling, they would not negotiate in any way to get relief from this ridiculous bill even if I sign a new contract. .21 is abusive even on a variable contract. I have to assume they are taking customers for whatever they can while the doors are still open because they certainly don't value the ones they have. Or in my case, used to have.

Disappointed in Corporate America from Frisco
June 20th, 2018

Good morning Ms. Bharamgude,
We are sorry to hear that you were not satisfied with the service we provided. I will be sending you an email so you can contact me directly to go over your account, at Frontier Utilities we strive to provide exceptional customer service and we appreciate your feedback. We contacted you yesterday via phone at the number registered in your account, but we were unable to get in touch with you. I will be contacting you shortly, feel free to reach out to me via email at Resolution@FrontierUtilities.com or call me at PH#1877-293-7535 and ask for Araceli.
Sincerely,
Araceli R.

Frontier Utilities Responds June 29th, 2018
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Frontier Utilities Stinks

(1 / 5)

  I switched from Cirro to Frontier. What a mistake. By bill, typically less than $100, was set up for $145 as a minimum per month. I had to pay two full billed months and a $200 fee to change. Back to Cirro I go. Take a look at the BBB sight before ever signing up with these shysters.

Chris from Houston
May 11th, 2018

Hello Mr. Chris,
We are sorry to hear that you did not have a good experience with us. We appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologies for any inconvenience you may had. Based on the name provided in your review, we are unable to locate your Frontier account and your contact information. Please contact us at Resolution@FrontierUtilities.com or call 1866-926-8192 and ask for Araceli, so we can get this matter resolved immediately.
We are open Monday to Friday 7 am until 6:00 PM CST. We are also here to serve you on Saturdays from 8:00 AM to 2:00 PM.


Thank you.
Sincerely,
Araceli R.

Frontier Utilities Responds May 11th, 2018
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Trick you with hidden charges

(1 / 5)

  I changed from Cirro and first bill was 3X what I was paying with Cirro. Found out there was a "hidden charge" of $125. The devil is in the details !

James Erickson from Grand Prairie
April 17th, 2018

Dear Mr. James Erickson,
We are really sorry to hear that you did not have a good experience with us as a Frontier customer. We understand your frustration and truly appreciate you bringing this to our attention. I would love the opportunity to connect with you directly to see what how we can improve. Can you please email us at care@frontierutilities.com with the best Phone number# and the best time to reach out to you, to further assist you. We appreciate your business and hope to connect with you soon.
Thank you

Frontier Utilities Responds April 17th, 2018
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Stay Away!

(1 / 5)

  STAY AWAY!
If you are considering Frontier Utilities I would highly discourage it. I am only giving one star because 0 wasn't a possibility. I recently started my service, less than a month in I received a notice of cancellation prior to ever having been sent a bill. I paid it the day it was received and apparently incurred late fees as a result. The next month my bill went from 40$ to 140$ which came as a surprise being as I was out of the country for 2 weeks within that month. I made several attempts to sign in to the online portal to see what was going on with my account, however the site wouldn't recognize my email even though I was receiving weekly email updates of my usage (which came out to around 200 kwh). I tried the forgot password link as well as the register as new, both came back with errors. I then tried looking at the website to see my plan details and somehow now that won't even work. I have the original email from when I signed up and it wasn't anywhere near the rate I'm receiving. I called customer care and the girl couldn't give me any explanation after over an hour on the phone. I called again the next day and spent a half hour on the phone just to be told I couldn't speak to a supervisor that I would be transferred to retention. After waiting on hold another 20 minutes I was hung up on. So my only option now is pay through automated system by phone with no explanation as to why. This company is a sham don't waste your time or money. They did not provide the service I signed up for and their systems don't function as advertised. I am canceling my service and they will not receive another dime from me.

dg from Sugar Land
April 4th, 2018

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THE WORST ELECTRIC COMPANY EVER!!!!

(1 / 5)

  This is by far the worst place I've ever had my electricity through. They bill you so many bills a month with an amount due in big letters, but they really want you to read through the bill and find the amount in small letters to pay instead. Customer service is rude and all they do is connect you to other people and never answer your questions.

Pissed off Customer from Temple
March 24th, 2018

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Rip off

(1 / 5)

  Customer service is terrible. Hidden fees and not willing to work with changing contract due to hidden fees

Villarreal from Crosby
March 12th, 2018

We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback

Frontier Utilities Responds March 14th, 2018
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STAY AWAY FROM THIS COMPANY!!!!!

(1 / 5)

  I have never had such a horrible experience when dealing with an electric company!!! The staff is very unprofessional (upper management included). Besides having the worst customer service staff I've ever had to deal with, they are crooks!!! I was sent an email stating that I needed to renew my contract, I called the to do so. I'm that call, I was advised by their agent that another plan would be more economical for me, considering my past year's usage. I made it clear to the agent that if I changed plans and wasn't happy, could I immediately switch back to my old plan (knowing that all call are and/or should be recorded) and he told me "of course ", with no issue. Fast forward to the new plan kicking in, I received a bill 3x more than the highest bill I had with them......this is no exaggeration people, my bill was literally 3x the normal amount!!! Of course I immediately call in to get answers and to no avail, they pushed me off on Centerpoint, which I contacted and Frontier still did not correct this issue!!!! I asked for my plan to be changed back, they told me no, I asked for them to pull the call I mentioned previously, as they said if the agent told me that, they would change it back. So, a request for the call to be pulled was submitted, I was told over and over again that a supervisor would contact me back........you guessed it, I STILL HAVEN'T HEARD BACK FROM ANYONE, but these extremely HIGH bills are still rolling in!!!! All I can advise others to do is to find another company to deal with. YOU WILL BE DISAPPOINTED IF YOU CHOOSE FRONTIER UTILITIES!!!!

Calandra M. from Houston
March 3rd, 2018

We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback

Frontier Utilities Responds March 14th, 2018
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Dishonest company! Watch out!

(1 / 5)

  I have been a frontier pay as you go customer for 13 months. I was happy with frontier initially, but then I noticed that my daily usage increased during months when I was not using my AC or heat. That doesnt make any sense! I would check my account and it would say I had 20 or more days of power left and then all the sudden they would text a disconnection warning. Something fishy is definitely going on. If I wasnt moving out of the country Id definitely be looking into this further.

Jolene from Copperas Cove
February 22nd, 2018

We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback

Frontier Utilities Responds March 14th, 2018
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Better off paying cancellation fee than sticking with this company

(1 / 5)

  Every month there's a different due date. If you think you're gonna to pay on last month's due date you'll be late. If you pay early they change it to the date that you paid. Worst utility company I have ever been with. I regret ever signing up with these guys.

George from Killeen
February 20th, 2018

We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback

Frontier Utilities Responds March 14th, 2018
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Run from this company!!!

(1 / 5)

  They left over 50 of my residents without electricity for over three hours in the freezing cold weather and all we received was a simply apology. Horrific service and their mistakes cause physical and emotional harm.

Kimberly from Anna
February 7th, 2018

We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback

Frontier Utilities Responds March 14th, 2018
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I've been scammed!!!!

(1 / 5)

  It upsets me to have to write a bad review on this company, as in the past, I would've had nothing but great things to say about them. After being with them the first year, I was more than happy, until it was time to renew my contract. The agent that I spoke with have me some insight on a plan he thought would save me money & recommended I choose said plan. I specifically asked him if I were not satisfied with the new plan, could I switch back to my original one, he told me YES!!!! Fast forward to my next bill....IT WAS ALMOST TRIPLE WHAT I HAD EVER PAID FOR ANY OF MY BILLS, YES, TRIPLED!!! I immediately contacted customer care, as I thought my bill had an incorrect amount due. I was advised to contact Centerpoint to have them come and re-read my meter, I did just that. Upon contacting customer care again, to see if my meter was re-read & what the outcome was, I was treated as though I was a customer who had not paid her bill, in full, every month previously!!! I was also given the run around by one of their supervisors, who refused to assist me by telling me "he didn't know anything", but he's a supervisor, right? I asked if there was someone else I could speak with & he told me..." he didn't know". I then let him know that my bill was due, but I had reservations about paying it until my meter had been read by Centerpoint. He then told me that I had a 9 day grace period to pay without penalty, that worked for me since Centerpoint informed me that my meter would be read within 13 days, that 9 days would have ensured I had time to receive the outcome from Centerpoint without penalty. I go to view my bill, because at this point I was just ready to pay, I didn't want to chance my lights getting disconnected or to be given a late fee and low and behold, my bill is $20 more than it was a few days ago!!!!! This is ridiculous. I pride myself on being a good customer and to be treated this way is less than professional. Your agents and supervisors give wrong information & don't know a great customer when they see one!!!! I honestly wish this hadn't happened this way, I thought I found a company worth being with.

C.M.M. from Houston
February 3rd, 2018

We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback

Frontier Utilities Responds March 14th, 2018
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Accidentally selected wrong plan

(1 / 5)

  Accidentally selected wrong plan but did not receive a bill in the mail until 2 months in to realize this mistake. Tried calling and they told em that you cannot change plans with them so it would cost me $200 to cancel. Ridiculous. No help at all provided by customer support.

James from Richardson
January 18th, 2018

We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback

Frontier Utilities Responds March 14th, 2018
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Horrible customer service

(1 / 5)

  Once I realized that my bill was never decreasing even when there was a significant decrease in usage (during fall season when my bill would always decrease with ALL the other electricity companies that I've used in the past since I cut the air off most of the day) I called to see if I could change plans. I was told that I could and waited to be transferred to the department that could handle it. On the first day I was on hold for almost an hour. The second time I called I was on hold for another hour and when I finally got through I was told that I would not be able to change plans. If that information would have been give to me then I wouldn't have wasted two hours of my time waited on the phone. Once my contract is up, I will be switching to another companies whose bill actually matches the usage!

LaToya from Katy
January 3rd, 2018

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disability discrimination

(1 / 5)

  I was from the start on a discount for disabled person sent proof and they said they dont care and didnt give it to me. when I signed up I had the discount and the took it off before the first bill the only reason I signed up for them

Terry from Gatesville
December 30th, 2017

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Charged a late fee and disconnect fee

(1 / 5)

  If you're looking for a electric company, please bypass this one. I've been charged a late fee and disconnect fee for being one day late. My Bill due date was on the 20th and I paid on the 21st. Again, if you're reading this don't waste your time with this company.

George Franklin from Killeen
December 8th, 2017

Mr. Franklin, thank you for your feedback. Please note that we provide the billing details which includes the late charges if paid after the due date. I did make an attempt to call you but you were unavailable. Please give me a call on my direct line as I stated in the voicemail or call our Customer Service department at 1-866-926-8192 and ask to speak with Safiya. Thank you.

Frontier Utilities Responds December 14th, 2017
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Worse service ever

(1 / 5)

  We have auto debit on file as a form of payment; our debit card got stolen so a new one was given to us. Unfortunately we forgot to update the card on file with Frontier Utilities, they never called or emailed to let us know are payment was late. We got home tonight to no electricity. A payment has been made about 3 year ago and our service still hasn't been turned on. Their customer service line doesn't work after 6pm and the emergency phone number they have on the website doesn't work. You get what you pay for.

Thascia Spindola from Dallas
November 21st, 2017

Thascia, I apologize for the customer service experience you encountered. I was able to locate your account and would you like to speak with you further. I do show that we mailed out to you the letter that your credit card payment was unsuccessful on 11/9/2017. I do apologize if you did not receive the letter and services were disconnected. However, once the payment was made the reconnect order was sent to ONCOR to restore power which is based off of ONCOR's workload. Again, I would like to speak with you further. Thank you for your feedback. Frontier Customer Service

Frontier Utilities Responds November 27th, 2017
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Suckered

(1 / 5)

  I was suckered in by their deceptive promotion of 6.3, but had know clue that they have a base price of $125. If that price would've been put up front I probably wouldn't have chosen this company. It's probably a great deal for families, but for a single person that uses less than 1000kWh it's a rip off.

George from Killeen
November 3rd, 2017

We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Safiya when you call us. Thank you for your feedback. Frontier Customer Service

Frontier Utilities Responds November 6th, 2017
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Read all the fine print

(1 / 5)

  Ten dollar disconnect fee with the necessitation of maintaining at least a ten dollar balance. None of this clearly spelled out to you in any manner except for a pdf file buried deep in their site.

Twd bundy from Corpus Christi
November 3rd, 2017

We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Safiya when you call us. Thank you for your feedback. Frontier Customer Service

Frontier Utilities Responds November 4th, 2017
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Horrible Customer Service

(1 / 5)

  My contract with them expires in August. I switched providers and when I got my last bill there was a cancellation fee of 150. I called and they said I had renewed the contract which I didn't online and that they would not wave the cancellation fee since they had no proof it was an error. Payed all my bills with them had good relationship but in the end they wouldn't help. Not everyone has extra money for bogus fees.

TheDocXV from Pasadena
September 12th, 2017

Hello TheDocXV, I apologize for the customer service experience you encountered. I would like to speak with you regarding your account. Would you please provide me with your account number and a good contact number to reach you at? Thank you.

Frontier Utilities Responds September 13th, 2017
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Dont' Use them

(1 / 5)

  I have been with Frontier for over 2 years. My rate with up to .14KW and when Harvey hit Houston they did not extend the payment. The guy on the phone was rude and told me that I got my bill in August which it was due Aug 30 and he said I should have paid it before the Hurricane. I will be moving to another company.

Katrina from Stafford
September 6th, 2017

Katrina, I want to apologize for the customer service experience you encountered. I would like to speak with you more about your account and to help as I know this has been a difficult time for customers in the Houston area. Would you please provide me with your phone number and account number? Thank you.

Frontier Utilities Responds September 7th, 2017
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Very bad company

(1 / 5)

  Very bad customer service and they are big liers.
Not helping the customers, they not accepted to move my due payment for three days, till receive paycheck.
How we can complain about them?

A from Allen
August 4th, 2017

Hello A, I am sorry that you encountered a bad experience with customer service. I would like to speak with you regarding this matter so we can offer feedback to the agent. Would you mind providing me with your full name and a good contact number to reach you at?

Frontier Utilities Responds August 22nd, 2017
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Puras mentiras

(1 / 5)

  Contrate el cervicio con frontier utilities y el primer dia en un espacio de 5 horas me mandaron un mensanje disiendo que gaste 39 k el martes llame y un travajador de servicio al cliente me dijo que por ser el primer dia me estavan cobrando vasado en lo que enesa area estavan gastando las otras casas pero que para el martes ya iva a resivir los mensajes con lo que realmente estava consumiendo despues el martes resivi otro mensaje disiendo que gaste 39 k y bolvi a llamarlos el miercoles y me dijieron que era lo que su sistema estava leyendo y que ellos no podian aser nada. Entonses llame a otra compania y me dijo esactamente lo que mi medidor avia gastado durante esos dias y aun asi quisieron entender uno de ellos me dijo que fuera ala oficina y tomara un numero para poder ablar con un representante de mas jerarquia y me dio la direccion y fui y cual fue la sorpresa que no avia ni una oficina y que solo era donde les llega la correspondencia y asi cada empleado con quienes able puras mentiras desian ya el ultimo se quiso poner muy prepotente tratando de intimidar. Y como alguien va a pagar 39ksi el medidor solo marca 1 k como alguien va a pagar si la casa esta vacia y no hay ningun aparato que consuma electricidad como me cobran 39 k . y hoy me dijieron que hoy 07/19/2017 ya iva a resivir un mensaje con la cantida esacta y vasado en el medidor de lo que avia usado y cual fue la cosa que me mandaron uno disiendo que avia gastado 42 k. Cuando la casa sigue sin ocupar y sin ningun mueble ni un solp aparato electrico esta cpmpania es un fraude y no entiendo como a una empresa tan ratera y con un cerviciop al cliente que solo engana al cliente puede seguir operando . no recomiendo a esta compania a nadie no son honestos y solo disen mentiras.

Oscar from Houston
July 19th, 2017

Oscar, Entiendo sus preocupaciones con respecto a su cuenta. Me gustara hablar con usted directamente. Le importara proporcionarme su nmero de cuenta y un buen nmero de contacto por favor?

Frontier Utilities Responds August 23rd, 2017
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Me estan robando descaradamente

(1 / 5)

  El lunes 07/17/2017alrededor de la una de la tarde me pusieron la electrisidas ya para las 6 de la tarde del 07/172017 me mandaron un mensaje por texto a mi cell diciendo que avia gastado 39 k de electrisidad es en un lapso de 5 horas. El martes 07/18/2017 alas 6 de la tarde me mandaron otro mensaje disiendo que gaste 39 k por ese dia. El miercoles 07/18/2017 me mandaron un mensaje disiendo que avia gastado 42 k por ese dia. Les llame al servicio al cliente esplicandoles que nadie vive en ese domicilio todavia que no ahy ningun aparato electrico y que la casa esta vacia y que mi calentador de agua es de gas y mi estufa es de gas y que lo que me estan cobrando esta fuera de lo que marca mi medidor ya que mi medidor marca solo 1 k por esos tres dias de servicio y les comente que es imposible que ahiga una diferencia ta desproporcional y me disen que estava mal el medidor que es lo que ellos resivieron como lectura y llame ala oficina neutral y me comentan que a ellos solo les marca 1 k de consumo por esos dias ya able con varias personas de servicio al cliente pero puras mentiras disen y uno de ellos me aconsejo que fuera ala oficina de frontier utilities y que llevara las fotos que le tome al medidor y si lo hise fui ala direccion que me dio y cual fue la sorpresa que no avia ni una oficina solo era una direccion donde resiven la correspondencia y les llame de nuevo y ya cachados en la mentira me disen que ellos no savian es por esta y mas mentiras que digo esta empresa es un fraude y unos rateros que me an robado el el consumo de energia este tipo de compania no deveria de estar dando ni un cervicio ya que solo roba y si les puedo desir que una mentira tras otra. No recomiendo a frotier utilities a nadie.

Oscar from Houston
July 19th, 2017

Oscar, Entiendo sus preocupaciones con respecto a su cuenta. Me gustara hablar con usted directamente. Le importara proporcionarme su nmero de cuenta y un buen nmero de contacto por favor?

Frontier Utilities Responds August 23rd, 2017
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STAY AWAY!!!!

(1 / 5)

  DO NOT SIGN UP with this company. They sell you on their low rate per KWH, but fail to mention the TDSP usage charges from Centerpoint Energy. When I contacted them, I could not get a straight answer from any of these people. I was charged 156 dollars for electricity and 130 dollars from Centerpoint TDSP charges. STAY AWAY!

Ramon from Pearland
July 19th, 2017

Ramon, I understand your concerns regarding your account. I would like to speak with you directly. Would you mind providing me with your account number and a good contact number please?

Frontier Utilities Responds August 23rd, 2017
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Don't Bother!

(1 / 5)

  I signed up online but service was never transferred. I believe they might have left me a voicemail but I couldn't understand what the gal was saying and thought if it was important, they'd call back....nope. I signed up with Champion Energy and they've been a dream!

Carla from Pearland
June 22nd, 2017

Hello Carla, I am sorry that you were not transferred to speak to a specialist. I would like to speak with you regarding this matter so we can offer feedback to the agent. Would you mind providing me with your full name and a good contact number to reach you at?

Frontier Utilities Responds July 28th, 2017
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Poor service no recommend to anyone

(1 / 5)

  This company is totally fraud..what they do about sending you a disconnection notice whn you make some payments,before you know they will send another one you don't have enough money for weekends,when you make another payment you will get another text or email they already sent the disconnection notice so you will have to pay the reconnection fee which is $10so you will have your power back.guess what they take 2-4 hours to reconnect not like other companies. Not advice anyone to be in this company.

Phoebe from Houston
June 16th, 2017

Hello Phoebe. I understand your concerns regarding your account. I would like to speak with you directly. Would you mind providing me with your account number and a good contact number please?

Frontier Utilities Responds June 19th, 2017
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Will Not Work With You!

(1 / 5)

  I had my electric shut off. I asked to make an arrangement as well as give them a authorization to turn my electric on and charge my card the next day. Customer Service is NON Existent, Very rude people on the phone. I had to get off the phone before I started to make, what is considered terrorist threats against the actual agent on the phone. NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER DO BUSINESS WITH THESE PEOPLE!

CL Jungemann from Dallas
June 14th, 2017

Hello Mr. Jungemann. I want to apologize for your customer service experience and would like to speak to you in more detail. Thank you.

Frontier Utilities Responds June 15th, 2017
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Poor service

(1 / 5)

  This electricity company eats through your money. I've had a very poor experience and would never recommend them to anyone and will never you them again myself. I highly recommend looking elsewhere for your electric provider.

Caitlin Pruett from Red Oak
May 23rd, 2017

Hello Caitlin Pruett. I understand your frustration and would like to speak with you regarding your experience. Would you mind providing me with a good contact number to reach you at? Thank you.

Frontier Utilities Responds May 26th, 2017
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wrong service pole

(1 / 5)

  Frontier has created an account # meter # for an unused service pole with wires sticking above ground, there has not been a meter are service to this pole for over 6 years
not only the dangers it has caused I'm being billed for a dead line, no electricity can be used from this service,
My wife has tried to resolve this matter with your representatives for many weeks to no avail, and it seems no one can explain why it was installed, and why we are being billed
for a pole with no service

Dwayne from Burleson
May 16th, 2017

Hello Dwayne. I understand your concerns and would like to speak with you regarding this matter. Would you mind providing me with your account number please?

Frontier Utilities Responds May 17th, 2017
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Don't care

(1 / 5)

  Horrible

Merely from Mckinney
January 13th, 2017

Hello Merely. I would like to know more about your experience with Frontier. Would you mind providing me with your account number and a good contact number to reach you at? Thank you.

Frontier Utilities Responds April 25th, 2017
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Unreliable service and billing.

(1 / 5)

  Recently my account was charged incorrectly for a broken meter or a one time service charge???customer service agent could not verify the charge from my bill. Agent continued to offer excuses and no concrete answer on a $25 charge.
Just remember that quick and easy will cost you in the end. I have sent emails and called customer service for a manager, surprise no one has called in a week. Don't waste your time or money with this company. Worst energy company I have ever dealt with in Texas.

Incompetent service and billing
December 6th, 2016

Hi Juana, I understand your concerns and apologize for the inconvenience. I left a message for you to return my call on my direct line. I would like to speak with you further regarding your account.Best regards, Safiya

Frontier Utilities Responds December 11th, 2017
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Terrible Service

(1 / 5)

  Rep was very rude. Just moved and called to update info and payed for the service. Got a text from them 2 days later that we were being refunded and that the service is being shut off. The reason? The rep rudely had me verify everything over the phone and didn't update ANYTHING and shut it off!!!! We're switching providers today.

Benson
November 7th, 2016

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Terrible Customer Service

(1 / 5)

  Frontier never sent a final bill. I discovered this a year later and immediately paid it. They said they would remove a negative credit reference and did not despite my follow up with them.

Unhappy Customer from Dallas
October 3rd, 2016

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horrible and stay away - DFW

(1 / 5)

  went month to month for a few months, i was not contacted (they said they sent something in the mail but don't call or email). i used 4500kwh @ the month to month rate of 13.4c per KWH!!!!

I offered them to sign a 2 year agreement if they provided some type of relief or concessions and it was declined. apparently they dont want to keep customers....went to Gexa...7c per KWH @ 12 months!



rippenit from North Richland Hills
September 26th, 2016

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People are total liars

(1 / 5)

  Been with them for 3 years they screwed my bill up so many times their management is totally useless

Stephen fieldhouse from Vernon
October 21st, 2015

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Horrible

(1 / 5)

  This company is by far the worst utility company i have ever dealt with. Their salesmen are straight up liars. I not only didn't see the promised savings; they actually cost me substantially more. Their customer service is crap too. Billing problems abound and are a nightmare to resolve. If somebody from frontier knocks on your door my advice is to immediately punch them in the face as hard as you can.

Jared from Fort Worth
August 5th, 2015

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Huge billing problem

(1 / 5)

  I chose this provider for a new home I was moving in to. I was unable to move in and called immediately, (June 24, 2015) the day before service was scheduled to begin. About 3 weeks later, I received a bill for $8.49 (no usage, just fees). I called again on July 21, 2015 to explain I had not moved in and would not ever be moving in, and the CS rep told me that "unfortunately, due to the processing time" I was still being charged for the usage and once it was processed, they would send me a final bill. They can take both bills and shove them where the sun don't shine.

Susan Corcoran from Burleson
July 21st, 2015

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Please Don't Use This Electricity Provider

(1 / 5)

  Customer service is horrible, the way they bill for pre-paid services is horrendous. I would never recommend this company to anyone.

Robert Williams from Houston
February 9th, 2015

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very misleading

(1 / 5)

  i was called by this company and told they were .02 cents cheaper than ppl and that i would save money.
wheni got my bill the rate was acctually .02 higher than before about $35 more peer month. when i called they where rude and wanted to give me a lower rate to stay but did not care about correcting the missleading rate from before. DON NOT DO BUSINESS WITH THEM

BILL from MONTOURSVILLE
January 27th, 2015

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I will never do business with Frontier Utilities again

(1 / 5)

  Frontier Utilities' practices make me appreciate how some other electricity companies honor their customers. For a variable rate plan, Frontier will not extend promotional rates for a short billing period. Other electricity companies will extend the promotional rate for a short billing cycle through the next billing cycle. Some even automatically waive the fee for usage < 1000 kwh in these cases. Frontier does not do this. They are not interested in retaining or having repeat customers. I would NOT recommend Frontier Utilities to anyone. I will NEVER do business with Frontier Utilities again.

anonymous from Dallas
August 29th, 2014

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