— What's Going On With This Company

 I want to know why my past due bill has went up 3 times once for everyday I'm late? Tried emailing no reply If it goes up again tomorrow I'm cancellin... 

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Pat due

 I want to know why my past due bill has went up 3 times once for everyday I'm late? Tried emailing no reply If it goes up again tomorrow I'm cancelling I did like this company now I'm alittle alert 
Frontier Utilities responds May 7th, 2018:
Hello Mr. Jeremy. We are sorry to hear that you did not have a good experience with us. We appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologies for any inconvenience you may had. Based on the name provided in your review, we are unable to locate your Frontier account and your contact information. Please contact us at Resolution@FrontierUtilities.com or call 1877-926-8193, so we can get this matter resolved immediately.
We are open Monday to Friday 7 am until 6:00 PM CST. We are also here to serve you on Saturdays from 8:00 AM to 2:00 PM.
Thank you
Araceli R.


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  — James Erickson

 I changed from Cirro and first bill was 3X what I was paying with Cirro. Found out there was a "hidden charge" of $125. The devil is in the details ! 

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Trick you with hidden charges

 I changed from Cirro and first bill was 3X what I was paying with Cirro. Found out there was a "hidden charge" of $125. The devil is in the details ! 
Frontier Utilities responds April 17th, 2018:
Dear Mr. James Erickson,
We are really sorry to hear that you did not have a good experience with us as a Frontier customer. We understand your frustration and truly appreciate you bringing this to our attention. I would love the opportunity to connect with you directly to see what how we can improve. Can you please email us at care@frontierutilities.com with the best Phone number# and the best time to reach out to you, to further assist you. We appreciate your business and hope to connect with you soon.
Thank you


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  — Dg

 STAY AWAY! If you are considering Frontier Utilities I would highly discourage it. I am only giving one star because 0 wasn't a possibility. I recentl... 

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Stay Away!

 STAY AWAY!
If you are considering Frontier Utilities I would highly discourage it. I am only giving one star because 0 wasn't a possibility. I recently started my service, less than a month in I received a notice of cancellation prior to ever having been sent a bill. I paid it the day it was received and apparently incurred late fees as a result. The next month my bill went from 40$ to 140$ which came as a surprise being as I was out of the country for 2 weeks within that month. I made several attempts to sign in to the online portal to see what was going on with my account, however the site wouldn't recognize my email even though I was receiving weekly email updates of my usage (which came out to around 200 kwh). I tried the forgot password link as well as the register as new, both came back with errors. I then tried looking at the website to see my plan details and somehow now that won't even work. I have the original email from when I signed up and it wasn't anywhere near the rate I'm receiving. I called customer care and the girl couldn't give me any explanation after over an hour on the phone. I called again the next day and spent a half hour on the phone just to be told I couldn't speak to a supervisor that I would be transferred to retention. After waiting on hold another 20 minutes I was hung up on. So my only option now is pay through automated system by phone with no explanation as to why. This company is a sham don't waste your time or money. They did not provide the service I signed up for and their systems don't function as advertised. I am canceling my service and they will not receive another dime from me. 

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  — Pissed Off Customer

 This is by far the worst place I've ever had my electricity through. They bill you so many bills a month with an amount due in big letters, but they r... 

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THE WORST ELECTRIC COMPANY EVER!!!!

 This is by far the worst place I've ever had my electricity through. They bill you so many bills a month with an amount due in big letters, but they really want you to read through the bill and find the amount in small letters to pay instead. Customer service is rude and all they do is connect you to other people and never answer your questions. 

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Customer Review Summary

5 Star Reviews
 
6%
4 Star Reviews
 
8%
3 Star Reviews
 
0%
2 Star Reviews
 
14%
1 Star Reviews
 
72%
You might consider:

Champion Energy Services, a Calpine (NYSE: CPN) company, is one of the fastest-growing and largest retail electric providers in the United States. ...

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Champion Energy Services, a Calpine (NYSE: CPN) company, is one of the fastest-growing and largest retail electric providers in the United States. Champion Energy was founded in 2005 and serves residential, governmental, commercial and industrial customers in deregulated electric energy markets across the U.S.

Champion Energy's growth is driven by competitive, straightforward pricing and a reputation for maintaining the highest levels of satisfaction with its customers. In fact, Champion Energy has ranked “Highest in Residential Customer Satisfaction with Retail Electric Service in Texas” by J. D. Power in 2016 (and in 2010, 2011, 2012, 2013, and 2015). Choose Champion Energy and get straightforward pricing, 24/7 customer care and Smart Track weekly usage reports.


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  — Kelli

 I recently switched to frontier via an online energy comparison company. When speaking with the rep he seemed knowledgeable of my needs for the best c... 

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Dont be tricked! Frontier deceives and has horrible customer service

 I recently switched to frontier via an online energy comparison company. When speaking with the rep he seemed knowledgeable of my needs for the best choice of plan. The next day after reviewing the plan more carefully I realized it was not for us. The rep told me I had 3 business days to cancel. When I called frontier the next day to cancel they said I could not cancel because this was a new home move in. I explained that I have lived in the same home for nearly 7 years and this was not a new move in. They said they could not switch me back or I would be charged a $250 cancellation fee. I pressed that this was not what the rep told me on the phone. They then said they would have to review the phone tapes from my initial conversation with the rep and it would take several days. Can you believe this? Obviously they are insinuating that I am lying about the rep telling me I have a 3 day cancellation period. What happened to customer service? They have zero! The original rep also told me incorrect information such as it being a $200 cancellation fee after 3 days not $250 and the kw usage was different then what he quoted. Run from this company! They also said if I tried to cancel before it was resolved my power would be turned off because they cant or won't cancel the order and send me back with my previous energy company. 
Frontier Utilities responds March 14th, 2018:
We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback


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Gexa Saver Supreme


8.1¢
per kWh @ 1,000 kWh
12
month term

more info

Gexa Saver Supreme




  • Rate Includes $75 in bill credits for 1-2k of usage!
  • Best for medium size homes
  • No fees to switch to Gexa
  • NEW ENROLLMENTS ONLY!

  • More Plans for Gexa Energy

    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  11.60¢
    Rate @ 1,000 kWh :  8.10¢
    Rate @ 500 kWh :  16.20¢


      — Villarreal

     Customer service is terrible. Hidden fees and not willing to work with changing contract due to hidden fees 

    More

    Rip off

     Customer service is terrible. Hidden fees and not willing to work with changing contract due to hidden fees 
    Frontier Utilities responds March 14th, 2018:
    We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback


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    This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Frontier Utilities

    Our analysis of Frontier Utilities

    Frontier Utilities was founded in 2008 by two pioneers of the Australian and New Zealand retail electricity markets. In February of 2012, they were sold to a group of Texas based investors. The currently serve retail and commercial customers in both Texas and New York.
      — Calandra M.

     I have never had such a horrible experience when dealing with an electric company!!! The staff is very unprofessional (upper management included). Be... 

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    STAY AWAY FROM THIS COMPANY!!!!!

     I have never had such a horrible experience when dealing with an electric company!!! The staff is very unprofessional (upper management included). Besides having the worst customer service staff I've ever had to deal with, they are crooks!!! I was sent an email stating that I needed to renew my contract, I called the to do so. I'm that call, I was advised by their agent that another plan would be more economical for me, considering my past year's usage. I made it clear to the agent that if I changed plans and wasn't happy, could I immediately switch back to my old plan (knowing that all call are and/or should be recorded) and he told me "of course ", with no issue. Fast forward to the new plan kicking in, I received a bill 3x more than the highest bill I had with them......this is no exaggeration people, my bill was literally 3x the normal amount!!! Of course I immediately call in to get answers and to no avail, they pushed me off on Centerpoint, which I contacted and Frontier still did not correct this issue!!!! I asked for my plan to be changed back, they told me no, I asked for them to pull the call I mentioned previously, as they said if the agent told me that, they would change it back. So, a request for the call to be pulled was submitted, I was told over and over again that a supervisor would contact me back........you guessed it, I STILL HAVEN'T HEARD BACK FROM ANYONE, but these extremely HIGH bills are still rolling in!!!! All I can advise others to do is to find another company to deal with. YOU WILL BE DISAPPOINTED IF YOU CHOOSE FRONTIER UTILITIES!!!! 
    Frontier Utilities responds March 14th, 2018:
    We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback


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    12 Month Usage Bill Credit


    9.8¢
    per kWh @ 1,000 kWh
    12
    month term

    more info

    12 Month Usage Bill Credit




  • No Base Monthly Charge!
  • Great Rates for Any Size Home!
  • Bill Credits at 1k and 2k usage!

  • More Plans for Constellation

    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed
    Early Termination Fee :  $50
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  10.50¢
    Rate @ 1,000 kWh :  9.80¢
    Rate @ 500 kWh :  13.80¢


    Texas Electricity Ratings

    score for Frontier Utilities:


    ( 2.9 / 5 )
    See how ratings work
    All Providers Ranked From High To Low
      — Unhappy Customer

     I was a customer with this company for last 5 yrs. when it was time for my renewal, I called the CS and asked for better rates, so they offered me a p... 

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    Bait and switch

     I was a customer with this company for last 5 yrs. when it was time for my renewal, I called the CS and asked for better rates, so they offered me a plan saying there is no fees or additional charges or no minimal charges. I accepted because rates were very competitive. Only after I got my first bill I understood that they cheated me to get a plan which had TDCU charges separate from energy charges, that means, I have to pay more than double what I was told my plan charges will be. for example, i thought I agreed for 11.4c per kwh but I have to pay 24.37c per kwh because TDCU charges and taxes are billed separately on the same bill. 
    Frontier Utilities responds March 14th, 2018:
    We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback


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    Frontier Utilities sells energy in:

    Illinois
    New Jersey
    Ohio
    Pennsylvania
      — Chris

     I switched from Cirro to Frontier. What a mistake. By bill, typically less than $100, was set up for $145 as a minimum per month. I had to pay two ... 

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    Frontier Utilities Stinks

     I switched from Cirro to Frontier. What a mistake. By bill, typically less than $100, was set up for $145 as a minimum per month. I had to pay two full billed months and a $200 fee to change. Back to Cirro I go. Take a look at the BBB sight before ever signing up with these shysters. 
    Frontier Utilities responds May 11th, 2018:
    Hello Mr. Chris,
    We are sorry to hear that you did not have a good experience with us. We appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologies for any inconvenience you may had. Based on the name provided in your review, we are unable to locate your Frontier account and your contact information. Please contact us at Resolution@FrontierUtilities.com or call 1866-926-8192 and ask for Araceli, so we can get this matter resolved immediately.
    We are open Monday to Friday 7 am until 6:00 PM CST. We are also here to serve you on Saturdays from 8:00 AM to 2:00 PM.


    Thank you.
    Sincerely,
    Araceli R.


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    Looking for that perfect balance?

    Find the Best Electric Company
      — Jolene

     I have been a frontier pay as you go customer for 13 months. I was happy with frontier initially, but then I noticed that my daily usage increased dur... 

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    Dishonest company! Watch out!

     I have been a frontier pay as you go customer for 13 months. I was happy with frontier initially, but then I noticed that my daily usage increased during months when I was not using my AC or heat. That doesnt make any sense! I would check my account and it would say I had 20 or more days of power left and then all the sudden they would text a disconnection warning. Something fishy is definitely going on. If I wasnt moving out of the country Id definitely be looking into this further. 
    Frontier Utilities responds March 14th, 2018:
    We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback


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      — George

     Every month there's a different due date. If you think you're gonna to pay on last month's due date you'll be late. If you pay early they change it to... 

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    Better off paying cancellation fee than sticking with this company

     Every month there's a different due date. If you think you're gonna to pay on last month's due date you'll be late. If you pay early they change it to the date that you paid. Worst utility company I have ever been with. I regret ever signing up with these guys. 
    Frontier Utilities responds March 14th, 2018:
    We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback


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      — Teresa

     I moved to a new apartment after losing my home to Hurricane Harvey. I was excited to have a company that offered the same rate monthly. I was beyond ... 

    More

    I'll likely be switching asap!

     I moved to a new apartment after losing my home to Hurricane Harvey. I was excited to have a company that offered the same rate monthly. I was beyond excited to receive my first bill last month and see my usage because I knew I was being overcharged by my previous company. I paid my bill and received my confirmation and it was deducted from my bank. Imagine my surprise when I got home this evening to no power. Only me, nobody else. I checked my account via automated phone and it says my account is paid, no balance due and thank you for my payment last month. Apparently I'm not the first one this has happened to based on reviews. Lesson learned to read reviews first. Very unsatisfied customer here. 
    Frontier Utilities responds March 20th, 2018:
    Hi Teresa, we understand your frustration and truly appreciate you bringing this to our attention. We are sorry to hear that you did not have a good experience with us as a Frontier customer, and would love the opportunity to connect with you directly to see what how we can improve. Can you please email us at care@frontierutilities.com with your name and account information so that we can investigate further? Hope to connect with you soon.


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    Find Electricity Plans in Texas:


      — Obet Enamorado

     Brother in law got the worst service cause they don't know what their doing he's been waiting for two days for his electricity to turn on and nothing ... 

    More

    Poor Service

     Brother in law got the worst service cause they don't know what their doing he's been waiting for two days for his electricity to turn on and nothing yet has happened they don't keep their word that's sad 
    Frontier Utilities responds March 14th, 2018:
    We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback


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    Champ Saver-12


    12.2¢
    per kWh @ 1,000 kWh
    12
    month term

    more info

    Champ Saver-12




  • 6 time winner - J.D. Power Award
  • Simple, straightforward pricing
  • No Base Charge or Bill Credit gimmicks
  • EXCLUSIVE RATE HERE ONLY!

  • More Plans for Champion Energy Services

    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  11.90¢
    Rate @ 1,000 kWh :  12.18¢
    Rate @ 500 kWh :  12.72¢


      — Kimberly

     They left over 50 of my residents without electricity for over three hours in the freezing cold weather and all we received was a simply apology. Horr... 

    More

    Run from this company!!!

     They left over 50 of my residents without electricity for over three hours in the freezing cold weather and all we received was a simply apology. Horrific service and their mistakes cause physical and emotional harm. 
    Frontier Utilities responds March 14th, 2018:
    We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback


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      — C.M.M.

     It upsets me to have to write a bad review on this company, as in the past, I would've had nothing but great things to say about them. After being wit... 

    More

    I've been scammed!!!!

     It upsets me to have to write a bad review on this company, as in the past, I would've had nothing but great things to say about them. After being with them the first year, I was more than happy, until it was time to renew my contract. The agent that I spoke with have me some insight on a plan he thought would save me money & recommended I choose said plan. I specifically asked him if I were not satisfied with the new plan, could I switch back to my original one, he told me YES!!!! Fast forward to my next bill....IT WAS ALMOST TRIPLE WHAT I HAD EVER PAID FOR ANY OF MY BILLS, YES, TRIPLED!!! I immediately contacted customer care, as I thought my bill had an incorrect amount due. I was advised to contact Centerpoint to have them come and re-read my meter, I did just that. Upon contacting customer care again, to see if my meter was re-read & what the outcome was, I was treated as though I was a customer who had not paid her bill, in full, every month previously!!! I was also given the run around by one of their supervisors, who refused to assist me by telling me "he didn't know anything", but he's a supervisor, right? I asked if there was someone else I could speak with & he told me..." he didn't know". I then let him know that my bill was due, but I had reservations about paying it until my meter had been read by Centerpoint. He then told me that I had a 9 day grace period to pay without penalty, that worked for me since Centerpoint informed me that my meter would be read within 13 days, that 9 days would have ensured I had time to receive the outcome from Centerpoint without penalty. I go to view my bill, because at this point I was just ready to pay, I didn't want to chance my lights getting disconnected or to be given a late fee and low and behold, my bill is $20 more than it was a few days ago!!!!! This is ridiculous. I pride myself on being a good customer and to be treated this way is less than professional. Your agents and supervisors give wrong information & don't know a great customer when they see one!!!! I honestly wish this hadn't happened this way, I thought I found a company worth being with. 
    Frontier Utilities responds March 14th, 2018:
    We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback


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      — In The Dark.

     Very affordable rates and always a low bill as long as you stay under contract. My lights are cut off atleast every 3 months. When I call and let them... 

    More

    You get what you pay for

     Very affordable rates and always a low bill as long as you stay under contract. My lights are cut off atleast every 3 months. When I call and let them know my bill isnt due yet they always tell me they sent another one out before. So apparently I am supposed to pay 3 bills in a month. I always pay on time with everything and never have a problem. They can never seem to have an answer for me. Its not the post office, I have gone to them. I check my mail daily and they are not sending this mystery bill. They are always rude and unapologetic on the phone. Id rather pay more a month and have a company that knows what they are doing and treats their customers with atleast an ounce of respect. 

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      — James

     Accidentally selected wrong plan but did not receive a bill in the mail until 2 months in to realize this mistake. Tried calling and they told em that... 

    More

    Accidentally selected wrong plan

     Accidentally selected wrong plan but did not receive a bill in the mail until 2 months in to realize this mistake. Tried calling and they told em that you cannot change plans with them so it would cost me $200 to cancel. Ridiculous. No help at all provided by customer support. 
    Frontier Utilities responds March 14th, 2018:
    We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback


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    Gexa Saver Supreme 24


    8.1¢
    per kWh @ 1,000 kWh
    24
    month term

    more info

    Gexa Saver Supreme 24




  • 24 months at our best rate
  • Rate Includes $75 in bill credits
  • Dont worry about your price for 2 years
  • NEW ENROLLMENTS ONLY!

  • More Plans for Gexa Energy

    Plan Info
    Term Length :  24 months
    Plan Type :  Fixed
    Early Termination Fee :  $295
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  11.60¢
    Rate @ 1,000 kWh :  8.10¢
    Rate @ 500 kWh :  16.20¢


      — LaToya

     Once I realized that my bill was never decreasing even when there was a significant decrease in usage (during fall season when my bill would always de... 

    More

    Horrible customer service

     Once I realized that my bill was never decreasing even when there was a significant decrease in usage (during fall season when my bill would always decrease with ALL the other electricity companies that I've used in the past since I cut the air off most of the day) I called to see if I could change plans. I was told that I could and waited to be transferred to the department that could handle it. On the first day I was on hold for almost an hour. The second time I called I was on hold for another hour and when I finally got through I was told that I would not be able to change plans. If that information would have been give to me then I wouldn't have wasted two hours of my time waited on the phone. Once my contract is up, I will be switching to another companies whose bill actually matches the usage! 

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      — David

     I had auto pay set up with Frontier. Well... it did not work. I arrived back in town from work after several months to find out that my electricity ... 

    More

    The absolute worst electric company in Texas. If I could rate it "0" stars it would be more accurate.

     I had auto pay set up with Frontier. Well... it did not work. I arrived back in town from work after several months to find out that my electricity had been cut off that day (Two days before Thanks Giving). Took me +- 24 hours to have Frontier turn in back on. All the while they were blaming the reconnect delay issue on Oncore. I called Oncore multiple times and was advised that they did not have a re-connect order from Frontier. Frontier is a sorry excuse for a company. I was happy to pay the $200 early termination fee to get away from Frontier. 

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      — Terry

     I was from the start on a discount for disabled person sent proof and they said they dont care and didnt give it to me. when I signed up I had the dis... 

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    disability discrimination

     I was from the start on a discount for disabled person sent proof and they said they dont care and didnt give it to me. when I signed up I had the discount and the took it off before the first bill the only reason I signed up for them 

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      — Juana

     I have been with Frontier for a few years now and will continue to renew my plan with them for as long as I can because I have yet to find a company w... 

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    Great Rates

     I have been with Frontier for a few years now and will continue to renew my plan with them for as long as I can because I have yet to find a company which can beat their rates! I have also experienced great follow up and resolution to a previous inquiry from their customer service team. 
    Frontier Utilities responds December 20th, 2017:
    Juana, thank you for your feedback and we are glad you are a customer of Frontier Utilities. If you have any questions or concerns, please call us at 1-866-926-8192 or email care@frontierutilities.com. Thank you again for choosing Frontier Utilities!


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    Champ Saver-24


    11.9¢
    per kWh @ 1,000 kWh
    24
    month term

    more info

    Champ Saver-24




  • 24 Month Fixed Rate
  • Simple, straightforward pricing
  • Our Top Rated Provider

  • More Plans for Champion Energy Services

    Plan Info
    Term Length :  24 months
    Plan Type :  Fixed
    Early Termination Fee :  $250
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  11.60¢
    Rate @ 1,000 kWh :  11.88¢
    Rate @ 500 kWh :  12.42¢


      — Juana

     I've been with Frontier for a few years now and absolutely love the rates however I have not been able to renew my plan causing my bill to almost trip... 

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    Horrible Renewal Process

     I've been with Frontier for a few years now and absolutely love the rates however I have not been able to renew my plan causing my bill to almost triple.
    The online option to renew times out on both a desktop and mobile app. I have called customer service and was on hold several times, once exceeding 40 minutes. 
    Frontier Utilities responds December 11th, 2017:
    Hi Juana, I understand your concerns and apologize for the inconvenience. I left a message for you to return my call on my direct line. I would like to speak with you further regarding your account. Best regards,Safiya


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    Break away from contracts
    and credit checks.

    Find Prepaid Electric Plans
      — George Franklin

     If you're looking for a electric company, please bypass this one. I've been charged a late fee and disconnect fee for being one day late. My Bill due ... 

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    Charged a late fee and disconnect fee

     If you're looking for a electric company, please bypass this one. I've been charged a late fee and disconnect fee for being one day late. My Bill due date was on the 20th and I paid on the 21st. Again, if you're reading this don't waste your time with this company. 
    Frontier Utilities responds December 14th, 2017:
    Mr. Franklin, thank you for your feedback. Please note that we provide the billing details which includes the late charges if paid after the due date. I did make an attempt to call you but you were unavailable. Please give me a call on my direct line as I stated in the voicemail or call our Customer Service department at 1-866-926-8192 and ask to speak with Safiya. Thank you.


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      — Neal Orr

     My bill went from $45 to $80 monthly to $150 monthly regardless of how much energy I use. I guess I signed up for some sort of scam... 

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    Double the cost of TXU

     My bill went from $45 to $80 monthly to $150 monthly regardless of how much energy I use. I guess I signed up for some sort of scam... 
    Frontier Utilities responds December 20th, 2017:
    Mr. Orr, we appreciate your feedback. However, as we tried to inform you that you processed a self-enrollment online and selected the plan that has a flat base fee for up to 2000 kwh. The Electricity Facts Label was also available for you to review and for any questions you did have the opportunity to contact Frontier directly. We do try to accomodate our customers in the best way and we did offer to change your plan which you declined. If you would like to reconsider please give us a call. Thank you.


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      — Not A Happy Camper

     Id go another route if I were you. If you in a jam and need some help, they arent very helpful at all. I needed a two day extension. Had some issues o... 

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    Not Very Helpful

     Id go another route if I were you. If you in a jam and need some help, they arent very helpful at all. I needed a two day extension. Had some issues over the holiday and was flat broke. I called to get a two day extension, they told me to pay half the bill. I scraped up half the money and paid it. I called to make sure I didnt get cut off and they told me it had to be oid the day before so I was too late and they would cut me off anyway... smh. Not a good way to serve your customers at all. I got cut off for $64. 
    Frontier Utilities responds November 28th, 2017:
    Mr. Guy, thank you for your feedback. I understand your concerns and would like to take the time to address them. I reviewed your account and we did not disconnect your services and tried to accommodate you in the best possible way. If you have any further concerns, please call our Customer Service department at 1-866-926-8192 and ask to speak with Safiya. Thank you.


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    Find Electricity Plans in Texas:


      — Thascia Spindola

     We have auto debit on file as a form of payment; our debit card got stolen so a new one was given to us. Unfortunately we forgot to update the card o... 

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    Worse service ever

     We have auto debit on file as a form of payment; our debit card got stolen so a new one was given to us. Unfortunately we forgot to update the card on file with Frontier Utilities, they never called or emailed to let us know are payment was late. We got home tonight to no electricity. A payment has been made about 3 year ago and our service still hasn't been turned on. Their customer service line doesn't work after 6pm and the emergency phone number they have on the website doesn't work. You get what you pay for. 
    Frontier Utilities responds November 27th, 2017:
    Thascia, I apologize for the customer service experience you encountered. I was able to locate your account and would you like to speak with you further. I do show that we mailed out to you the letter that your credit card payment was unsuccessful on 11/9/2017. I do apologize if you did not receive the letter and services were disconnected. However, once the payment was made the reconnect order was sent to ONCOR to restore power which is based off of ONCOR's workload. Again, I would like to speak with you further. Thank you for your feedback. Frontier Customer Service


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    SmarTricity $50 Free in 30 Days


    7.5¢
    per kWh @ 1,000 kWh

    prepaid

    more info

    SmarTricity $50 Free in 30 Days




    Get $50 cash back when service has been active for just 30 days. With the Flex Pay discount, you can save 20% off of our standard rate when a minimum balance of $35 is kept in the account. Service is connected same day at no extra cost!

    More Plans for Payless Power

    Plan Info
    Term Length :  None
    Plan Type :  Variable
    Early Termination Fee :  $0
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service
    Prepaid Disclosure Statement

    Pricing
    Rate @ 2,000 kWh :  9.70¢
    Rate @ 1,000 kWh :  7.50¢
    Rate @ 500 kWh :  3.10¢


      — Sana

     excellent customer service by franky. 

    More

    great plan

     excellent customer service by franky. 
    Frontier Utilities responds November 27th, 2017:
    Sana, thank you for your feedback and we are glad you are a customer of Frontier Utilities. If you have any questions or concerns, please call us at 1-866-926-8192 or email care@frontierutilities.com. Thank you again for choosing Frontier Utilities!


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      — George

     I was suckered in by their deceptive promotion of 6.3, but had know clue that they have a base price of $125. If that price would've been put up front... 

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    Suckered

     I was suckered in by their deceptive promotion of 6.3, but had know clue that they have a base price of $125. If that price would've been put up front I probably wouldn't have chosen this company. It's probably a great deal for families, but for a single person that uses less than 1000kWh it's a rip off. 
    Frontier Utilities responds November 6th, 2017:
    We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Safiya when you call us. Thank you for your feedback. Frontier Customer Service


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      — Twd Bundy

     Ten dollar disconnect fee with the necessitation of maintaining at least a ten dollar balance. None of this clearly spelled out to you in any manner e... 

    More

    Read all the fine print

     Ten dollar disconnect fee with the necessitation of maintaining at least a ten dollar balance. None of this clearly spelled out to you in any manner except for a pdf file buried deep in their site. 
    Frontier Utilities responds November 4th, 2017:
    We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Safiya when you call us. Thank you for your feedback. Frontier Customer Service


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      — Lezlie

     I did have an experience and I was shocked that someone (Sophia) contacted me on a SATURDAY! I was very impressed. She was very courteous and profes... 

    More

    RE: Bad Customer Service is now GREAT!

     I did have an experience and I was shocked that someone (Sophia) contacted me on a SATURDAY! I was very impressed. She was very courteous and professional. She was willing to help me and completely understood my situation. I am now absolutely pleased with Frontier's customer service and would definitely recommend them! 
    Frontier Utilities responds October 23rd, 2017:
    Ms. Jones, thank you for your feedback and we're are glad you are a customer of Frontier Utilities. If you have any questions or concerns, please call us at 1-866-926-8192 or email care@frontierutilities.com. Thank you again for choosing Frontier Utilities!


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    SmarTricity $25 Free in 30 Days


    10.0¢
    per kWh @ 1,000 kWh

    prepaid

    more info

    SmarTricity $25 Free in 30 Days




    Get $25 cash back when service has been active for just 30 days. With the Flex Pay discount, you can save 20% off of our standard rate when a minimum balance of $35 is kept in the account. Service is connected same day at no extra cost!

    More Plans for Payless Power

    Plan Info
    Term Length :  None
    Plan Type :  Variable
    Early Termination Fee :  $0
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service
    Prepaid Disclosure Statement

    Pricing
    Rate @ 2,000 kWh :  11.00¢
    Rate @ 1,000 kWh :  10.00¢
    Rate @ 500 kWh :  8.10¢


      — Lezlie

     Ive been a customer for over 5 years.. Not really any problems until recently. You cannot understand ANY of the employees anymore. They are all fore... 

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    Bad Customer Service

     Ive been a customer for over 5 years.. Not really any problems until recently. You cannot understand ANY of the employees anymore. They are all foreign and communication is now horrible, even with SUPERVISORS! I stopped getting my messages and ive repeatedly complained to no conclusion. I can't get anyone to explain this. They have disconnected my service AFTER I've made payments and still wanted me to pay the reconnect...after sitting on the phone for an hour! They USED to be good. 
    Frontier Utilities responds October 21st, 2017:
    Hi Lezlie, I apologize for the customer service experience you encountered. I was able to locate your account and would you like to speak with you further. Thank you for your feedback.


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      — Jasmine

     I am on their "prepaid plan" which was suggested by one of their reps. The deal was great but then I notice I was using more money to keep ... 

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    Run, they will take all your money

     I am on their "prepaid plan" which was suggested by one of their reps. The deal was great but then I notice I was using more money to keep my lights on but literally wasn't at home . I work 6 days and my off day I sleep. After getting my invoice in an email; I spent over 209 dollars for an apartment. When asked about a cheaper rate with using more than 500kWh( which is apt usage) I was not given the correct information. I'm looking for something better and would never recommend this company to a soul. I will be reporting to the BBB. 
    Frontier Utilities responds November 4th, 2017:
    We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Safiya when you call us. Thank you for your feedback. Frontier Customer Service


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      — TheDocXV

     My contract with them expires in August. I switched providers and when I got my last bill there was a cancellation fee of 150. I called and they said ... 

    More

    Horrible Customer Service

     My contract with them expires in August. I switched providers and when I got my last bill there was a cancellation fee of 150. I called and they said I had renewed the contract which I didn't online and that they would not wave the cancellation fee since they had no proof it was an error. Payed all my bills with them had good relationship but in the end they wouldn't help. Not everyone has extra money for bogus fees. 
    Frontier Utilities responds September 13th, 2017:
    Hello TheDocXV, I apologize for the customer service experience you encountered. I would like to speak with you regarding your account. Would you please provide me with your account number and a good contact number to reach you at? Thank you.


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      — Katrina

     I have been with Frontier for over 2 years. My rate with up to .14KW and when Harvey hit Houston they did not extend the payment. The guy on the pho... 

    More

    Dont' Use them

     I have been with Frontier for over 2 years. My rate with up to .14KW and when Harvey hit Houston they did not extend the payment. The guy on the phone was rude and told me that I got my bill in August which it was due Aug 30 and he said I should have paid it before the Hurricane. I will be moving to another company. 
    Frontier Utilities responds September 7th, 2017:
    Katrina, I want to apologize for the customer service experience you encountered. I would like to speak with you more about your account and to help as I know this has been a difficult time for customers in the Houston area. Would you please provide me with your phone number and account number? Thank you.


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    Gexa Saver 12


    8.8¢
    per kWh @ 1,000 kWh
    12
    month term

    more info

    Gexa Saver 12


    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  12.30¢
    Rate @ 1,000 kWh :  8.80¢
    Rate @ 500 kWh :  16.80¢


      — Dallas Native

     I selected Frontier utilities because they had one of the lowest rates in the Dallas area. I had a lot of problems with their billing and their custom... 

    More

    Low Apparent Rates, Terrible Customer Service and Random Charges

     I selected Frontier utilities because they had one of the lowest rates in the Dallas area. I had a lot of problems with their billing and their customer service was terrible. They would not send me the bill and then say they did and charge me a late fee. One bill as well as the warnings came in after they had already cut off my power. I called and paid the late fee to get my power turned back on. I asked the representative if there will be any charges for turning my power on and he said no. I then had a $50 charge for them turning my power off and on my next bill. Luckily this was the last month under my contract so I changed providers. They ended up charging me 12.7 cents per kWh on my last bill out of contract. My main disappointment was their customer service/billing. I would not recommend the energy provider to anyone. 
    Frontier Utilities responds August 22nd, 2017:
    Hello, I do apologize for the customer service experience you encountered. I would like to speak with you directly. Would you please provide me with your full name, account number and a good contact number to reach you at? Thank you.


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    Find Great Deals on Electricity

    Cheap Electricity Plans
      — A

     Very bad customer service and they are big liers. Not helping the customers, they not accepted to move my due payment for three days, till receive pay... 

    More

    Very bad company

     Very bad customer service and they are big liers.
    Not helping the customers, they not accepted to move my due payment for three days, till receive paycheck.
    How we can complain about them? 
    Frontier Utilities responds August 22nd, 2017:
    Hello A, I am sorry that you encountered a bad experience with customer service. I would like to speak with you regarding this matter so we can offer feedback to the agent. Would you mind providing me with your full name and a good contact number to reach you at?


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      — John Sprinkler

     I give frontier a zero star rating prices are great but with that their services are horrible, customer service? There is no service, only time I eve... 

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    Frontier utility's trash all around

     I give frontier a zero star rating prices are great but with that their services are horrible, customer service? There is no service, only time I ever can get a hold of them is when they disconnect my power. I myself work 16 to 17 hours a day always out of town for work their suppose to email me my bill but never got a email once just paid a 231.11 bill and their still charging trying to charge me another 285.00 because I've had no service with them in two months called customer service they told me my power would be on in 2 to 4 hours but still no power talked to a supervisor and he told me to call back tomorrow because my account was suspended but yet they still took my money and said my power would be on but again it's not, so pretty much they've stolen my money or robbed me whichever way you wanna see it as, so no I would not recommend this power company to anyone, be smart on who you give your account number to because you'll get scammed just like I did 
    Frontier Utilities responds August 23rd, 2017:
    John, I understand your concerns regarding your account. I would like to speak with you directly. Would you mind providing me with your account number and a good contact number please?


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      — Oscar

     Contrate el cervicio con frontier utilities y el primer dia en un espacio de 5 horas me mandaron un mensanje disiendo que gaste 39 k el martes llame y... 

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    Puras mentiras

     Contrate el cervicio con frontier utilities y el primer dia en un espacio de 5 horas me mandaron un mensanje disiendo que gaste 39 k el martes llame y un travajador de servicio al cliente me dijo que por ser el primer dia me estavan cobrando vasado en lo que enesa area estavan gastando las otras casas pero que para el martes ya iva a resivir los mensajes con lo que realmente estava consumiendo despues el martes resivi otro mensaje disiendo que gaste 39 k y bolvi a llamarlos el miercoles y me dijieron que era lo que su sistema estava leyendo y que ellos no podian aser nada. Entonses llame a otra compania y me dijo esactamente lo que mi medidor avia gastado durante esos dias y aun asi quisieron entender uno de ellos me dijo que fuera ala oficina y tomara un numero para poder ablar con un representante de mas jerarquia y me dio la direccion y fui y cual fue la sorpresa que no avia ni una oficina y que solo era donde les llega la correspondencia y asi cada empleado con quienes able puras mentiras desian ya el ultimo se quiso poner muy prepotente tratando de intimidar. Y como alguien va a pagar 39ksi el medidor solo marca 1 k como alguien va a pagar si la casa esta vacia y no hay ningun aparato que consuma electricidad como me cobran 39 k . y hoy me dijieron que hoy 07/19/2017 ya iva a resivir un mensaje con la cantida esacta y vasado en el medidor de lo que avia usado y cual fue la cosa que me mandaron uno disiendo que avia gastado 42 k. Cuando la casa sigue sin ocupar y sin ningun mueble ni un solp aparato electrico esta cpmpania es un fraude y no entiendo como a una empresa tan ratera y con un cerviciop al cliente que solo engana al cliente puede seguir operando . no recomiendo a esta compania a nadie no son honestos y solo disen mentiras. 
    Frontier Utilities responds August 23rd, 2017:
    Oscar, Entiendo sus preocupaciones con respecto a su cuenta. Me gustara hablar con usted directamente. Le importara proporcionarme su nmero de cuenta y un buen nmero de contacto por favor?


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    Find Electricity Plans in Texas:


      — Oscar

     El lunes 07/17/2017alrededor de la una de la tarde me pusieron la electrisidas ya para las 6 de la tarde del 07/172017 me mandaron un mensaje por text... 

    More

    Me estan robando descaradamente

     El lunes 07/17/2017alrededor de la una de la tarde me pusieron la electrisidas ya para las 6 de la tarde del 07/172017 me mandaron un mensaje por texto a mi cell diciendo que avia gastado 39 k de electrisidad es en un lapso de 5 horas. El martes 07/18/2017 alas 6 de la tarde me mandaron otro mensaje disiendo que gaste 39 k por ese dia. El miercoles 07/18/2017 me mandaron un mensaje disiendo que avia gastado 42 k por ese dia. Les llame al servicio al cliente esplicandoles que nadie vive en ese domicilio todavia que no ahy ningun aparato electrico y que la casa esta vacia y que mi calentador de agua es de gas y mi estufa es de gas y que lo que me estan cobrando esta fuera de lo que marca mi medidor ya que mi medidor marca solo 1 k por esos tres dias de servicio y les comente que es imposible que ahiga una diferencia ta desproporcional y me disen que estava mal el medidor que es lo que ellos resivieron como lectura y llame ala oficina neutral y me comentan que a ellos solo les marca 1 k de consumo por esos dias ya able con varias personas de servicio al cliente pero puras mentiras disen y uno de ellos me aconsejo que fuera ala oficina de frontier utilities y que llevara las fotos que le tome al medidor y si lo hise fui ala direccion que me dio y cual fue la sorpresa que no avia ni una oficina solo era una direccion donde resiven la correspondencia y les llame de nuevo y ya cachados en la mentira me disen que ellos no savian es por esta y mas mentiras que digo esta empresa es un fraude y unos rateros que me an robado el el consumo de energia este tipo de compania no deveria de estar dando ni un cervicio ya que solo roba y si les puedo desir que una mentira tras otra. No recomiendo a frotier utilities a nadie. 
    Frontier Utilities responds August 23rd, 2017:
    Oscar, Entiendo sus preocupaciones con respecto a su cuenta. Me gustara hablar con usted directamente. Le importara proporcionarme su nmero de cuenta y un buen nmero de contacto por favor?


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    Clear Flex Plan


    N/A
    per kWh @ 1,000 kWh
    month to month

    more info

    Clear Flex Plan




    Flexibility and freedom from long-term contracts. New Customers Only. No cancellation Fee. PUCT # 10007

    More Plans for Reliant

    Plan Info
    Term Length :  None
    Plan Type :  Variable
    Early Termination Fee :  $0
    Monthly Recurring Charge :  $9.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  11.50¢
    Rate @ 1,000 kWh :  11.80¢
    Rate @ 500 kWh :  14.30¢


      — Ramon

     DO NOT SIGN UP with this company. They sell you on their low rate per KWH, but fail to mention the TDSP usage charges from Centerpoint Energy. When I ... 

    More

    STAY AWAY!!!!

     DO NOT SIGN UP with this company. They sell you on their low rate per KWH, but fail to mention the TDSP usage charges from Centerpoint Energy. When I contacted them, I could not get a straight answer from any of these people. I was charged 156 dollars for electricity and 130 dollars from Centerpoint TDSP charges. STAY AWAY! 
    Frontier Utilities responds August 23rd, 2017:
    Ramon, I understand your concerns regarding your account. I would like to speak with you directly. Would you mind providing me with your account number and a good contact number please?


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      — JeffH

     Been in Texas 20 years now and every year I shop for a new electric company until now since Frontier continues to renew me at the best rate I can find... 

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    FINALLY - Only Electric Company that does not bold face lie!

     Been in Texas 20 years now and every year I shop for a new electric company until now since Frontier continues to renew me at the best rate I can find! And the rate is exactly as they said it would be!! All, and I mean at least 10 different power providers, that I have used in the past would bold face lie to me and say yes you will only pay (~8 to 12 cents per Kw-Hour) and every time there was hidden fees that they lied to me and said "there are no hidden fees". Note fees are still not straight forward, but get them to calculate what your monthly bill will be at 500kw-Hr, 1000kw-Hr, 1500kw-Hr before you sign up then once you receive a bill you'll see if you were lied to (Frontier was the only one that my bill is very close to what it should be at 500kw-Hr per month). 
    Frontier Utilities responds July 27th, 2017:
    Hi Jeff. Thank you for taking the time to provide your feedback. We definitely appreciate it. It's nice to know that you acknowledged that we provided you with the rate and fees upfront as that is what we strive to do for all of our customers. Hope you enjoy the service and thank you for choosing Frontier Utilities. If you ever have any questions or concerns please give us a call at 1-866-926-8192 or email care@frontierutilities.com. Have a great day!


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      — Carla

     I signed up online but service was never transferred. I believe they might have left me a voicemail but I couldn't understand what the gal was saying ... 

    More

    Don't Bother!

     I signed up online but service was never transferred. I believe they might have left me a voicemail but I couldn't understand what the gal was saying and thought if it was important, they'd call back....nope. I signed up with Champion Energy and they've been a dream! 
    Frontier Utilities responds July 28th, 2017:
    Hello Carla, I am sorry that you were not transferred to speak to a specialist. I would like to speak with you regarding this matter so we can offer feedback to the agent. Would you mind providing me with your full name and a good contact number to reach you at?


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      — Phoebe

     This company is totally fraud..what they do about sending you a disconnection notice whn you make some payments,before you know they will send anoth... 

    More

    Poor service no recommend to anyone

     This company is totally fraud..what they do about sending you a disconnection notice whn you make some payments,before you know they will send another one you don't have enough money for weekends,when you make another payment you will get another text or email they already sent the disconnection notice so you will have to pay the reconnection fee which is $10so you will have your power back.guess what they take 2-4 hours to reconnect not like other companies. Not advice anyone to be in this company. 
    Frontier Utilities responds June 19th, 2017:
    Hello Phoebe. I understand your concerns regarding your account. I would like to speak with you directly. Would you mind providing me with your account number and a good contact number please?


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    Fast Start 20


    11.2¢
    per kWh @ 1,000 kWh

    prepaid

    more info

    Fast Start 20


    Plan Info
    Term Length :  None
    Plan Type :  Variable
    Early Termination Fee :  $0
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service
    Prepaid Disclosure Statement

    Pricing
    Rate @ 2,000 kWh :  10.90¢
    Rate @ 1,000 kWh :  11.20¢
    Rate @ 500 kWh :  13.50¢


      — CL Jungemann

     I had my electric shut off. I asked to make an arrangement as well as give them a authorization to turn my electric on and charge my card the next day... 

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    Will Not Work With You!

     I had my electric shut off. I asked to make an arrangement as well as give them a authorization to turn my electric on and charge my card the next day. Customer Service is NON Existent, Very rude people on the phone. I had to get off the phone before I started to make, what is considered terrorist threats against the actual agent on the phone. NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER DO BUSINESS WITH THESE PEOPLE! 
    Frontier Utilities responds June 15th, 2017:
    Hello Mr. Jungemann. I want to apologize for your customer service experience and would like to speak to you in more detail. Thank you.


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      — Caitlin Pruett

     This electricity company eats through your money. I've had a very poor experience and would never recommend them to anyone and will never you them aga... 

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    Poor service

     This electricity company eats through your money. I've had a very poor experience and would never recommend them to anyone and will never you them again myself. I highly recommend looking elsewhere for your electric provider. 
    Frontier Utilities responds May 26th, 2017:
    Hello Caitlin Pruett. I understand your frustration and would like to speak with you regarding your experience. Would you mind providing me with a good contact number to reach you at? Thank you.


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      — Jen

     I have only been using Frontier for about 2 months now, and the service itself has been adequate. However, the customer service, online interface, an... 

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    2 Months in and Underwhelmed by Customer Service

     I have only been using Frontier for about 2 months now, and the service itself has been adequate. However, the customer service, online interface, and billing process have all been negative thus far. I had to call (2) separate times in one week to update my contact phone # since that function is not available on the online portal. The second time, they input a nine digit # and I had to call back to have it updated again.
    Regarding billing, I have autopay set-up, which drafts on the day the bill is due. An invoice was issued earlier on the same morning, reflecting that I had not paid my previous bill even, though it auto-paid later that same day. The online portal shows the Invoice as unpaid, but the Paid status shows it as paid, and I confirmed that it was paid over the phone. Both misleading and confusing how the (2) different tabs on the online portal show different information. Also, I don't understand why an invoice would be issued prior to the auto-pay on the same day, making it appear as though the customer was late on the previous month's payment.
    Finally, there was an overlap in service between my apartment and home, so I was paying for both locations at the same time, and had requested a specific cut-off date for the apartment at the time of setup; we were not told that any additional information or requests would be required for this future transaction. I called back, after that date to confirm that service had been cut-off to the apartment, and it had not and customer service had no notes or recollection of this conversation. They claim to have put in the request, but insisted that I would receive a paper copy of the transaction in the mail, as opposed to an email (which they have on file). At this point, I have limited trust that they will complete these actions correctly, and in a timely fashion. Which will most likely require more phone calls and more frustration.
    To sum up, the electricity itself has been fine, but any human/website interaction so far with this company has been very disappointing and frustrating. 
    Frontier Utilities responds May 26th, 2017:
    Hi Jen. Thank you for your feedback. I want to reach to you regarding your concerns with the online portal. I understand this has been very frustrating for you and I do apologize. I would like to speak with you further. Would you mind providing me with your account number and a good contact number please? Thank you.


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      — Letitia

     I have been with this company for a couple of years, but I'm sorry their customer service suck. And also when you make a payment, somehow your payment... 

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    Train your customer service department

     I have been with this company for a couple of years, but I'm sorry their customer service suck. And also when you make a payment, somehow your payments don't show up in their system. I will be switching to another company ASAP. 
    Frontier Utilities responds May 26th, 2017:
    Hi Letitia. Thank you for your feedback. I understand your frustrations regarding your experience. I would like to speak with you further regarding your account. Would you mind providing me with your account number and a good contact number, please? Thank you.


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    Amigo Web - 24


    11.7¢
    per kWh @ 1,000 kWh
    24
    month term

    more info

    Amigo Web - 24




  • Consistent Rate!
  • Lock in for 2 years
  • No Bill Fluctuations!

  • More Plans for Amigo Energy

    Plan Info
    Term Length :  24 months
    Plan Type :  Fixed
    Early Termination Fee :  $175
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  11.70¢
    Rate @ 1,000 kWh :  11.70¢
    Rate @ 500 kWh :  11.70¢


      — Dwayne

     Frontier has created an account # meter # for an unused service pole with wires sticking above ground, there has not been a meter are service to this... 

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    wrong service pole

     Frontier has created an account # meter # for an unused service pole with wires sticking above ground, there has not been a meter are service to this pole for over 6 years
    not only the dangers it has caused I'm being billed for a dead line, no electricity can be used from this service,
    My wife has tried to resolve this matter with your representatives for many weeks to no avail, and it seems no one can explain why it was installed, and why we are being billed
    for a pole with no service 
    Frontier Utilities responds May 17th, 2017:
    Hello Dwayne. I understand your concerns and would like to speak with you regarding this matter. Would you mind providing me with your account number please?


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    Looking for renewable energy to reduce your carbon footprint?

    Affordable Green Energy Plans
      — Dee

     I enjoy paying the same price every month but I hate that my billing cycle ends on the 27th of the month and there is no grace period. I would prefer ... 

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    Awesome Utilities

     I enjoy paying the same price every month but I hate that my billing cycle ends on the 27th of the month and there is no grace period. I would prefer a billing cycle that ends within the 1st ten days of the month. And frontier would not change it. Otherwise they are a 5 star company. 
    Frontier Utilities responds May 26th, 2017:
    Hi Dee. Thank you for your feedback. Would you mind providing your account number and a good call back number so I can speak with you regarding your account please? Thank you.


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      — Merely

     Horrible 

    More

    Don't care

     Horrible 
    Frontier Utilities responds April 25th, 2017:
    Hello Merely. I would like to know more about your experience with Frontier. Would you mind providing me with your account number and a good contact number to reach you at? Thank you.


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      — A Ramos

     Low teaser rate of 4c/kWh, then a huge rate of 13c/kWh for regular service + $10/mo "customer charge" - if you sign up under a promotion wit... 

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    Low "gotcha" rate then a huge regular rate

     Low teaser rate of 4c/kWh, then a huge rate of 13c/kWh for regular service + $10/mo "customer charge" - if you sign up under a promotion with this company, cancel and switch a month early to make sure you're not suckered in to their extremely high prices. 
    Frontier Utilities responds April 25th, 2017:
    Hello A. Ramos. I understand your frustration regarding the increase in the rate. Would you mind providing me with your account number and a good contact number to reach you? Thank you.


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    Find Electricity Plans in Texas:


      — Incompetent Service And Billing

     Recently my account was charged incorrectly for a broken meter or a one time service charge???customer service agent could not verify the charge from ... 

    More

    Unreliable service and billing.

     Recently my account was charged incorrectly for a broken meter or a one time service charge???customer service agent could not verify the charge from my bill. Agent continued to offer excuses and no concrete answer on a $25 charge.
    Just remember that quick and easy will cost you in the end. I have sent emails and called customer service for a manager, surprise no one has called in a week. Don't waste your time or money with this company. Worst energy company I have ever dealt with in Texas. 
    Frontier Utilities responds December 11th, 2017:
    Hi Juana, I understand your concerns and apologize for the inconvenience. I left a message for you to return my call on my direct line. I would like to speak with you further regarding your account.Best regards, Safiya


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    Fast Start 60


    10.2¢
    per kWh @ 1,000 kWh

    prepaid

    more info

    Fast Start 60


    Plan Info
    Term Length :  None
    Plan Type :  Variable
    Early Termination Fee :  $0
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service
    Prepaid Disclosure Statement

    Pricing
    Rate @ 2,000 kWh :  9.90¢
    Rate @ 1,000 kWh :  10.20¢
    Rate @ 500 kWh :  13.50¢


      — Chris

     I have a small studio apartment and was paying around $50 per month in the summer. In the fall it decreased to about $40 per month. Just switched to R... 

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    Over paid for a few months

     I have a small studio apartment and was paying around $50 per month in the summer. In the fall it decreased to about $40 per month. Just switched to Reliant and am saving about 15 to 20 dollars per month with an energy conservative plan. 
    Frontier Utilities responds May 17th, 2017:
    .


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      — Benson

     Rep was very rude. Just moved and called to update info and payed for the service. Got a text from them 2 days later that we were being refunded and t... 

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    Terrible Service

     Rep was very rude. Just moved and called to update info and payed for the service. Got a text from them 2 days later that we were being refunded and that the service is being shut off. The reason? The rep rudely had me verify everything over the phone and didn't update ANYTHING and shut it off!!!! We're switching providers today. 

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      — Dave R

     Consider another provider if you ever have to pay by check. Terrible customer service experience. They took 21 days to process a check payment. Thi... 

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    Terrible customer service

     Consider another provider if you ever have to pay by check. Terrible customer service experience. They took 21 days to process a check payment. This led to the payment being late and the service disconnected. In 5 calls to customer service, no one could explain why it would take that long to process a payment and I was unable to speak to a supervisor. None was ever available. Finally just gave up. 

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      — Unhappy Customer

     Frontier never sent a final bill. I discovered this a year later and immediately paid it. They said they would remove a negative credit reference and ... 

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    Terrible Customer Service

     Frontier never sent a final bill. I discovered this a year later and immediately paid it. They said they would remove a negative credit reference and did not despite my follow up with them. 

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    Free Weekends


    10.5¢
    per kWh @ 1,000 kWh

    prepaid

    more info

    Free Weekends




    Relax and enjoy your weekends, because Saturday and Sunday are FREE in this great plan. Plus, you'll never pay TDU delivery charges -it's all included!

    More Plans for Hello Energy

    Plan Info
    Term Length :  None
    Plan Type :  Variable
    Early Termination Fee :  $0
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service
    Prepaid Disclosure Statement

    Pricing
    Rate @ 2,000 kWh :  10.50¢
    Rate @ 1,000 kWh :  10.50¢
    Rate @ 500 kWh :  10.50¢


      — Appalled Energy User

     I only used them during our move transition. They were able to connect immediately. However, this is The one and only thing they have done right. O... 

    More

    If you have other options, don't chose this company

     I only used them during our move transition. They were able to connect immediately. However, this is The one and only thing they have done right. Once we moved, we cancelled service. The fiasco began. Customer Service is deplorable and getting a refund of your money and an accurate final bill seems to be the equivalent of getting a Presidential Pardon. Very rarely does anyone give you all the information you need and the information in the auto generated emails do not not align with their actual practice. Each time I called I had to speak with a supervisor just to gain an understanding of what was really going on (Only reason I can even give a 1 for customer service). They have a long way to go in the customer service experience area of business.  

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      — Rippenit

     went month to month for a few months, i was not contacted (they said they sent something in the mail but don't call or email). i used 4500kwh @ the m... 

    More

    horrible and stay away - DFW

     went month to month for a few months, i was not contacted (they said they sent something in the mail but don't call or email). i used 4500kwh @ the month to month rate of 13.4c per KWH!!!!

    I offered them to sign a 2 year agreement if they provided some type of relief or concessions and it was declined. apparently they dont want to keep customers....went to Gexa...7c per KWH @ 12 months! 

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      — Drew

     My wife activated Frontier Utility as our primary electricity provider sometime in July 2015. The price per KWH was low in the beginning of the servic... 

    More

    Frontier will cause you stress

     My wife activated Frontier Utility as our primary electricity provider sometime in July 2015. The price per KWH was low in the beginning of the service contract. We paid this amount for several months but then my wife and I divorced and I left the residence in December 2015 and no longer paid the bill and was forced by a court of law not to disconnect any utilities. According to Frontier Utilities, The service was not officially disconnected until January of 2016. They told me that I had a balance over $300, the divorce was unfortunate but that I must pay or that they would report me to a credit bureau. I asked for a itemized breakdown of charges during that time period and asked them to remove any late fees or charges and that I would pay for the services that were used through November. they agreed to cut some but not all and mandated that I pay through January. I begrudgingly agreed to a payment plan to settle the debt that I did not agree with but did use some of the services and felt obligated to settle the debt. After paying the first 2 payments (nearly $100 each) of the settlement, I was called for the final settlement payment and was discussing the final payment which went up from original agreement and that I wanted any additional fees taken off and that it was unfair that I was charged for energy services/Late fees and for a place that I no longer lived and that I was legally not allowed (Divorce-court order) to cancel services in December. The person handling this case starting getting rude, threatened to report me to credit bureaus (Which they already did) and I stated that I have more than met my financial obligation to Frontier Utilities, and I stated for them to go ahead and report this action and stop contacting me at a work number and that they continued to Harass me via work phone.
    Over the 7 months of service, I was charged over $300 in additional fees/penalties/charges and this does not include small hidden fees in the actual bill. This company has belittled me during a difficult time in my life, their professional courtesy was non-existent and made me feel like a criminal.
    I asked that my account balance be shown as paid in full based on the funds already paid and for them to stop calling me at work.
    This company will not work with nor follow through and help the customer even though all energy services have been paid for and satisfied.
    Jared-supervisor of collection
    Another billing clerk Ambrosio gave me additional info on the account and continued to protect his supervisor- (Jared) When I asked to speak to Jared's supervisor, he declined and said that he was all I could speak to regarding this issue.
    All of this over a $98 balance (additional fees/penalties/charges) that continued to escalate even after they threatened to report to my credit and already did so.
    I am not the type of person that complains about these things but I felt that others should know how I was treated and to read reviews prior to just taking the cheapest option! 

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      — Patrick K

     I switched from Reliant to Frontier. Best decision ever! Not only did I get much better customer service and no longer have to wait an hour on the pho... 

    More

    Verry happy with the rate and the service

     I switched from Reliant to Frontier. Best decision ever! Not only did I get much better customer service and no longer have to wait an hour on the phone to talk to a Reliant representative, I also got rid of my 15 cents rate that Reliant charged me for over 3 years. 

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    Fast Start 40


    10.7¢
    per kWh @ 1,000 kWh

    prepaid

    more info

    Fast Start 40


    Plan Info
    Term Length :  None
    Plan Type :  Variable
    Early Termination Fee :  $0
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service
    Prepaid Disclosure Statement

    Pricing
    Rate @ 2,000 kWh :  10.40¢
    Rate @ 1,000 kWh :  10.70¢
    Rate @ 500 kWh :  13.50¢


      — J.R.

     When they notified me by mail that my contract was expiring, I went on Power to Choose and selected a new provider based on cost. I then received no... 

    More

    Early Cancellation Fees! Be Careful

     When they notified me by mail that my contract was expiring, I went on Power to Choose and selected a new provider based on cost. I then received notification of an early cancellation fee of $180 from Frontier Utilities, even though I had switched providers after receipt of their contract expiration notice! What a scam. After two conversations with customer service, they still refused to waive or reduce the fee (even though my average monthly charge was much less than the fee assessed). 

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    Looking for that perfect balance?

    Find the Best Electric Company
      — Jess Flynn

     This is a terrible company that somehow obtained my information and switched my supply service to them without either my knowledge or authorization. ... 

    More

    Deceitful, Unethical Company

     This is a terrible company that somehow obtained my information and switched my supply service to them without either my knowledge or authorization. Very poor business ethics and practices - would not recommend this company to anyone. 

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      — Ed Golik

     Watch out Commercial Customers I was misled. Frontier salesman made me believe, that we will be saving over $51 thousands on electricity over 3 years... 

    More

    Frontier Utilities = SCAM OPERATION

     Watch out Commercial Customers
    I was misled. Frontier salesman made me believe, that we will be saving over $51 thousands on electricity over 3 years contract. After receiving 1-st Invoice from Frontier we learn, that we would be paying over $48 thousands more than to current Electricity provider Brilliant. The only reason to switch from Electricity Provider is to save money. Plaintiff total rate for KWA was higher than current rate with Brilliant. After first invoice we switched back to Brilliant. Now Frontier is suing as for $36K ETFs - Early Termination Fees. They are a bunch of liars and thieves running a scam operation. Don't let anybody in company to sign anything from Frontier. Even receptionist or janitor. They will use it as legal document and drag you to court. 

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      — Margaret

     Not customer friendly when dealing with Customer Service Dept. Beginning to regret my decision to go with them. 

    More

    Poor Customer Service

     Not customer friendly when dealing with Customer Service Dept. Beginning to regret my decision to go with them. 

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    Find Electricity Plans in Texas:


      — Stephen Fieldhouse

     Been with them for 3 years they screwed my bill up so many times their management is totally useless 

    More

    People are total liars

     Been with them for 3 years they screwed my bill up so many times their management is totally useless 

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    Close

    #Quick12


    8.0¢
    per kWh @ 1,000 kWh
    12
    month term

    more info

    #Quick12




  • Earn $65 in bill credits when your usage is over 999 kWh
  • No Monthly Fee

  • More Plans for Power Express

    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  11.30¢
    Rate @ 1,000 kWh :  8.00¢
    Rate @ 500 kWh :  14.50¢


      — Jared

     This company is by far the worst utility company i have ever dealt with. Their salesmen are straight up liars. I not only didn't see the promised savi... 

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    Horrible

     This company is by far the worst utility company i have ever dealt with. Their salesmen are straight up liars. I not only didn't see the promised savings; they actually cost me substantially more. Their customer service is crap too. Billing problems abound and are a nightmare to resolve. If somebody from frontier knocks on your door my advice is to immediately punch them in the face as hard as you can. 

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      — Susan Corcoran

     I chose this provider for a new home I was moving in to. I was unable to move in and called immediately, (June 24, 2015) the day before service was sc... 

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    Huge billing problem

     I chose this provider for a new home I was moving in to. I was unable to move in and called immediately, (June 24, 2015) the day before service was scheduled to begin. About 3 weeks later, I received a bill for $8.49 (no usage, just fees). I called again on July 21, 2015 to explain I had not moved in and would not ever be moving in, and the CS rep told me that "unfortunately, due to the processing time" I was still being charged for the usage and once it was processed, they would send me a final bill. They can take both bills and shove them where the sun don't shine. 

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      — Jim

     This is the worst company I have ever dealt with. The customer service is horrendous. I can go on about how they shut my power before my due date on m... 

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    Not worth the discount

     This is the worst company I have ever dealt with. The customer service is horrendous. I can go on about how they shut my power before my due date on my bill then charging me a reconnection fee to increasing my deposit by $300.00 and only giving me 2 days to do it. Just stay away. 

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      — Robert Williams

     Customer service is horrible, the way they bill for pre-paid services is horrendous. I would never recommend this company to anyone. 

    More

    Please Don't Use This Electricity Provider

     Customer service is horrible, the way they bill for pre-paid services is horrendous. I would never recommend this company to anyone. 

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    #Quick24


    8.0¢
    per kWh @ 1,000 kWh
    24
    month term

    more info

    #Quick24




    • Lock in for 24 months
    • Excellent Customer Service
    • $65 bill credit at 1k usage
    • EXCLUSIVE RATE HERE ONLY!

    More Plans for Power Express

    Plan Info
    Term Length :  24 months
    Plan Type :  Fixed
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  11.30¢
    Rate @ 1,000 kWh :  8.00¢
    Rate @ 500 kWh :  14.50¢


      — BILL

     i was called by this company and told they were .02 cents cheaper than ppl and that i would save money. wheni got my bill the rate was acctually .02 h... 

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    very misleading

     i was called by this company and told they were .02 cents cheaper than ppl and that i would save money.
    wheni got my bill the rate was acctually .02 higher than before about $35 more peer month. when i called they where rude and wanted to give me a lower rate to stay but did not care about correcting the missleading rate from before. DON NOT DO BUSINESS WITH THEM 

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      — Karen

     I switched to Frontier 6 months ago because they had the best rate. I wasn't thrilled initially with their customer service and had a few calls that ... 

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    No problems at all in 6 months

     I switched to Frontier 6 months ago because they had the best rate. I wasn't thrilled initially with their customer service and had a few calls that I was on hold for quite a while. I made the change anyhow and haven't had to contact them since. My bills have been correct. The weekly email with a usage summary is a plus. My contract is ending and I am shopping for rates. If Frontier is competitive, I won't hesitate to stay with them. 

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      — Alana

     We've only been with frontier for a short time but are so very pleased with the experience so far. They're rates our great, customer service is fanta... 

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    Excellent

     We've only been with frontier for a short time but are so very pleased with the experience so far. They're rates our great, customer service is fantastic, and signing up was quick and easy. Already we've save a LOT of many by switching over. So glad we did. 

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      — Jose Diaz

     Best price among all the suppliers in the area, activation on time, friendly customer service 

    More

    Easy set-up and fair price

     Best price among all the suppliers in the area, activation on time, friendly customer service 

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    Monthly Freedom Plan


    13.0¢
    per kWh @ 1,000 kWh
    month to month

    more info

    Monthly Freedom Plan




    A great plan with no long term-contract or cancellation fees.

    More Plans for First Choice Power

    Plan Info
    Term Length :  None
    Plan Type :  Variable
    Early Termination Fee :  $0
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  12.40¢
    Rate @ 1,000 kWh :  13.00¢
    Rate @ 500 kWh :  14.00¢


      — Aley Jacob

     I had this company for a year. I checked my bills very closely and nevr had to call questioning my bill. I left them only because I had solar installe... 

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    one of the best electric company

     I had this company for a year. I checked my bills very closely and nevr had to call questioning my bill. I left them only because I had solar installed and the solar company told me I need TXU. Thanks 

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    Break away from contracts
    and credit checks.

    Find Prepaid Electric Plans
      — Angry/Annoyed Customer

     Biling cycles consistently change without proper notification. While meter reads DO change, billing cycles should not. This ultimately leading to disc... 

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    Poor Billing and Account Management

     Biling cycles consistently change without proper notification. While meter reads DO change, billing cycles should not. This ultimately leading to disconnection/reconnection fees. I would NEVER reccoment this to a friend. If you travel it is not likely that you will recieve proper notification when a disconnection notice or billing issue arises, leading to returning home with no AC and a refrigerator full of rotten food. I even called to ask if they would work with me and there was nothing they are willing to do. They claim to be an accredited business from a couple of organizations, which Im not sure how that is possible unless these so-callled business organizations operate with zero merit. 

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      — Diana P

     I have had Frontier for the past year now, and I have had absolutely no issues with them. When I initially signed up, I was told I would receive a $20... 

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    Great Choice!

     I have had Frontier for the past year now, and I have had absolutely no issues with them. When I initially signed up, I was told I would receive a $20 bill credit every month that my usage exceeds 1000kwh; I received the credit every single month. One thing that I love above Frontier, which I think sets them apart from other providers, is that they send me a summary of my energy usage every single week (via email) so I know how much my usage varies week to week, but more importantly, it gives me a very good idea of how much my bill will be at the end of the month. In the year since I have had Frontier, I have had absolutely no reasons to call them. I receive my bills electronically, and my account is auto draft. I would truly recommend them to anyone. Unfortunately my one year contract is coming to an end so I am shopping around for lower rates (as I do every year), but honestly my experience with Frontier has been superb. If I do not find any rates that beat the one they are currently offering me to renew, I will stick with them. 

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      — Anonymous

     Frontier Utilities' practices make me appreciate how some other electricity companies honor their customers. For a variable rate plan, Frontier will n... 

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    I will never do business with Frontier Utilities again

     Frontier Utilities' practices make me appreciate how some other electricity companies honor their customers. For a variable rate plan, Frontier will not extend promotional rates for a short billing period. Other electricity companies will extend the promotional rate for a short billing cycle through the next billing cycle. Some even automatically waive the fee for usage < 1000 kwh in these cases. Frontier does not do this. They are not interested in retaining or having repeat customers. I would NOT recommend Frontier Utilities to anyone. I will NEVER do business with Frontier Utilities again. 

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    Find Electricity Plans in Texas:


      — Brownsugar

     This company is a scam. They don't send it text the will only disconnect and when you as for a refund they only give you some back and come up with so... 

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    Run when u hear frontier utilities

     This company is a scam. They don't send it text the will only disconnect and when you as for a refund they only give you some back and come up with something to try to keep the rest because you no longer need their service. How all of a sudden you have a negative when it's pay as you go plan.They are stupid as he'll. New they want to come up whatever reason to keep your money. Bad business!!!! I can't wait until they go out of business. Find new jobs you are close to the end. People have caught on to your scams. 

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    Free Nights 8pm-6am


    10.9¢
    per kWh @ 1,000 kWh

    prepaid

    more info

    Free Nights 8pm-6am


    Plan Info
    Term Length :  None
    Plan Type :  Variable
    Early Termination Fee :  $0
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service
    Prepaid Disclosure Statement

    Pricing
    Rate @ 2,000 kWh :  10.90¢
    Rate @ 1,000 kWh :  10.90¢
    Rate @ 500 kWh :  10.90¢


      — Glenn Martin

     Do Not Sign up with this company. Even if the rates are good, They'll leave you with a bad taste in your mouth!!!!! 

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    Avoid at ALL COSTS!!!!!

     Do Not Sign up with this company. Even if the rates are good, They'll leave you with a bad taste in your mouth!!!!! 

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      — BRANDY

     I HAVE HAD ELETRIC NOW BEFORE FRONTIER HAD BOUGHT ELECTRIC NOW. I HAVE A 1 BEDROOM APT. MY GF AND I ARE NEVER HOME BUT FOR SOME REASON WE ARE USING A... 

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    NEVER GET THIS ELECTRIC COMPANY

     I HAVE HAD ELETRIC NOW BEFORE FRONTIER HAD BOUGHT ELECTRIC NOW. I HAVE A 1 BEDROOM APT. MY GF AND I ARE NEVER HOME BUT FOR SOME REASON WE ARE USING A LOT OF ELECTRICITY?? DOESN'T MAKE SENSE. THEN THEY HAD DISSCONNECTED US WHEN MY GF HAD PUT MONEY ON THE ELECTRICITY THE DAY BEFORE. I CALLED THEM AND WAITING ON THE PHONE FOR 2 HOURS. I ASKED TO SPEAK TO THE MANAGER. SOMEONE HAD TOLD ME I COULDN'T SPEAK TO A MANAGER BECAUSE THERE WOULD BE NO REASON TO BECAUSE HE WOULDN'T SPEAK TO ME BECAUSE MY ACCOUNT WAS NO LONGER "ACTIVE". THEN THEY TOOK $50 OFF MY CARD AND SAID THEY WOULD REFUND IT BACK TO ME. NEXT YOU KNOW I ONLY GOT $25 REFUNDED. DO NOT GO HERE. GO TO GREEN MOUNTAIN ENGERY. 

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      — Kathline

     Horrible Customer Service!! Do not think you have 3 days to cancel after you sign up with them because they will send you a bill for $18 for less than... 

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    Horrible customer service and billing

     Horrible Customer Service!! Do not think you have 3 days to cancel after you sign up with them because they will send you a bill for $18 for less than 1 day usage. They say 3 days to cancel but once you cancel, it takes up to 30 days to dispute and cancel. The customer service lady was also very rude and I literally waited 1 whole hour on the phone just to get an agent on the phone to help me. My average monthly bill is only $140. If I paid $18 per day...it would come out to $540 per month. Their customer service is beyond horrible and expect to wait 45 minutes to an hour just to get someone on the phone. Will NEVER recommend them to anyone or ever use them again...no matter how cheap their rates are!! 

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      — JAMES HORAN

     I had been with electricity supplier that I was very happy with through a friend in the business with Stream energy and it was great. I noticed much ... 

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    Terrible scam and trying to cacel contract

     I had been with electricity supplier that I was very happy with through a friend in the business with Stream energy and it was great. I noticed much better prices and thought "what difference can it really make". Well it does. This company is a fly by night scam at best. They have never sent a bill until well after the due date. They are impossible to contact and the website does not work. What does work provides very little information. I think that the word Fraud sums it up. You'll see that this is one to avoid.J 

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    Bright Choice


    13.0¢
    per kWh @ 1,000 kWh
    month to month

    more info

    Bright Choice




    Get Rewards for Paying Your Bill On Time ! Your choice of 4 rewards programs including movie tickets, gift cards, and even FREE electricity when you pay your bill on time starting after your 6th on-time payment.

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    Plan Info
    Term Length :  None
    Plan Type :  Variable
    Early Termination Fee :  $0
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  12.40¢
    Rate @ 1,000 kWh :  13.00¢
    Rate @ 500 kWh :  14.00¢


      — Leonard Rogers

     Web site never works for payments, works fine to sign up for new service. Run, hide and stay away from Frontier Utilities unless you like pulling your... 

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    The worst customer service ever!!

     Web site never works for payments, works fine to sign up for new service. Run, hide and stay away from Frontier Utilities unless you like pulling your hair out and cursing a lot. 

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      — Mike

     Signed up for Frontier Utilities via Power to Choose Website. After Signup I received an email confirming the change of service. When I received my fi... 

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    Great Price, Horrible Service

     Signed up for Frontier Utilities via Power to Choose Website. After Signup I received an email confirming the change of service. When I received my first bill I was charged an Electronic Auto Pay Opt-out Fee $5.00. The agreement does indicate that Auto Pay is required which is fine but I was not given an opportunity to sign up for Auto-Pay prior to receiving the first months bill. When I called Customer Service to sign up for Auto Pay and request a Refund of the fee the Rep would not refund the fee, was not friendly and didn't seem to care. The rep submitted a request for someone to call back within 24-48 hours to discuss the fee with a manager. Great way to start off new service. 

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      — Greg J

     I became a Frontier customer a few months ago because of their great rates but those rates come at excessive cost. Their billing system is atrocious, ... 

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    Frontier has HORRIBLE Customer Service

     I became a Frontier customer a few months ago because of their great rates but those rates come at excessive cost. Their billing system is atrocious, I never received an email or even a note saying to check my account on the website when the bill was due. All I ever get is disconnection notices sent to my home address, which is how I know the bill is due. After months of requests, they still have not got IT to solve the email issue and they have refused to credit even one late fee. The fees have been $6-8, the last one for $8 was only 2 days late yet they charge it and refuse to help out, even for goodwill. I do NOT recommend this company. 

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    #Smile12


    8.0¢
    per kWh @ 1,000 kWh
    12
    month term

    more info

    #Smile12




  • Earn $80 in bill credits when your usage is over 800 kWh
  • No Monthly Fee

  • More Plans for Power Express

    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  11.70¢
    Rate @ 1,000 kWh :  8.00¢
    Rate @ 500 kWh :  16.60¢


    Updated: 05-19-2018
    Example Bill
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