We currently recommend electricity plans from Constellation, TriEagle Energy, Gexa Energy and Champion Energy Services

Happy Resolution

(4.8 / 5)

  I was very upset to see that my double the amount that usually pay per month, I called Frontier Utilities and to my surprise they answered immediately, the customer service agent David was very attentive and kind, he explained me the charges for the past 3 invoices, let me tell you. I felt really bad when I realized that I forgot to send my payment, I usually let my husband pay this bill, but since he failed to make the payment I will be taking over this duty. David also told me that I can pay online and he guide me how to register online to avoid late fees. I am glad I call and I was able to resolve this issue immediately.
Alicia

Alicia R. from Tomball
June 7th, 2018

Hello Mrs. Alicia R. Thank you kindly for your five-star rating. We really appreciate you for taking the time to share your good experience. Please contact us at Care@Frontierutilities.com or call us at 1866-926-8192 if you have any questions or concerns in the future. Thank you again for choosing Frontier Utilities as your electricity supplier!
Sincerely
Amin S.

Frontier Utilities Responds June 14th, 2018
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love frontier

(4.6 / 5)

  I love my fixed rate for my electricity but now that my contract is up next week my renewal rate is double which means I will be leaving. I guess one year of great rates is all I get.

One year servcie from McAllen
August 8th, 2018

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one of the best electric company

(4.6 / 5)

  I had this company for a year. I checked my bills very closely and nevr had to call questioning my bill. I left them only because I had solar installed and the solar company told me I need TXU. Thanks

aley jacob from Desoto
December 1st, 2014

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Verry happy with the rate and the service

(4.4 / 5)

  I switched from Reliant to Frontier. Best decision ever! Not only did I get much better customer service and no longer have to wait an hour on the phone to talk to a Reliant representative, I also got rid of my 15 cents rate that Reliant charged me for over 3 years.

Patrick K from Houston
May 19th, 2016

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No problems at all in 6 months

(4.4 / 5)

  I switched to Frontier 6 months ago because they had the best rate. I wasn't thrilled initially with their customer service and had a few calls that I was on hold for quite a while. I made the change anyhow and haven't had to contact them since. My bills have been correct. The weekly email with a usage summary is a plus. My contract is ending and I am shopping for rates. If Frontier is competitive, I won't hesitate to stay with them.

Karen from Trophy Club
January 8th, 2015

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RE: Bad Customer Service is now GREAT!

(4.2 / 5)

  I did have an experience and I was shocked that someone (Sophia) contacted me on a SATURDAY! I was very impressed. She was very courteous and professional. She was willing to help me and completely understood my situation. I am now absolutely pleased with Frontier's customer service and would definitely recommend them!

Lezlie from Dallas
October 22nd, 2017

Ms. Jones, thank you for your feedback and we're are glad you are a customer of Frontier Utilities. If you have any questions or concerns, please call us at 1-866-926-8192 or email care@frontierutilities.com. Thank you again for choosing Frontier Utilities!

Frontier Utilities Responds October 23rd, 2017
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Awesome Utilities

(4.2 / 5)

  I enjoy paying the same price every month but I hate that my billing cycle ends on the 27th of the month and there is no grace period. I would prefer a billing cycle that ends within the 1st ten days of the month. And frontier would not change it. Otherwise they are a 5 star company.

Dee from Arlington
April 2nd, 2017

Hi Dee. Thank you for your feedback. Would you mind providing your account number and a good call back number so I can speak with you regarding your account please? Thank you.

Frontier Utilities Responds May 26th, 2017
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Great Choice!

(4 / 5)

  I have had Frontier for the past year now, and I have had absolutely no issues with them. When I initially signed up, I was told I would receive a $20 bill credit every month that my usage exceeds 1000kwh; I received the credit every single month. One thing that I love above Frontier, which I think sets them apart from other providers, is that they send me a summary of my energy usage every single week (via email) so I know how much my usage varies week to week, but more importantly, it gives me a very good idea of how much my bill will be at the end of the month. In the year since I have had Frontier, I have had absolutely no reasons to call them. I receive my bills electronically, and my account is auto draft. I would truly recommend them to anyone. Unfortunately my one year contract is coming to an end so I am shopping around for lower rates (as I do every year), but honestly my experience with Frontier has been superb. If I do not find any rates that beat the one they are currently offering me to renew, I will stick with them.

Diana P from Spring
September 8th, 2014

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