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Gexa Saver Deluxe 12
9.8¢ / kwh
at 1,000 kWh per bill
$156
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
9.8¢ / kwh @ 1,000 kwh
Rate Type:
Bill Credit
Term Length:
12 months
Early Termination Fee:
$150
Monthly Recurring Charge:
$0.00
Important Documents:
Info
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The best review categories for Gexa Energy are the order experience, with an average of 2.1 stars, and their plans and pricing, with an average of 1.9 stars.
Texas Electricity Ratings's Bronze Tier providers are solid retail electricity providers that have a lot to offer customers. These companies represent good options for discerning shoppers and have lots to offer customers. There are plenty of good companies offering good plans that can fit what consumers are looking for in an electricity company.
Recent Good Review from Gexa Review 2021 June
Gexa Review 2021 June
| To date, I have not encountered a situation where I needed to reach out customer service so no experience to report. Please disregard rating, which was required to complete the review. | |||
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| Likely to recommend |
—
Gexa Review 2021 June
from
Spring, TX
on
August 22nd, 2021
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| Account Management | |
| Likely to recommend |
Great so far
| Ive had nothing to complain about thus far. | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
E.W.
from
Houston, TX
on
June 15th, 2021
Hi E.W, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans and we're so glad to know you've valued your experience with us. Thanks again for leaving your feedback.
— Gexa Energy
Great transfer experience
| My rep was Zafar and he was excellent! He made it very easy for me to transfer my electricity. He took the time to answer all my questions and explained it in detail to where I can understand. The experience was fantastic and I would recommend and refer my friends and family to this company. | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Melanie S
from
Houston, TX
on
July 10th, 2020
Hello Melanie, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans and we're so glad to know you've valued your experience with us. Thanks again for leaving your feedback.
— Gexa Energy
Representative went above and beyond her duty to help
| Gina is an exceptional employee with a sincere desire to do her best.She is patient,kind and very effecient.My encounter with her was a very pleasant one .I am very pleased and won't hesitate to recommend Gexa to others because of her. | |||
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| Account Management | |
| Likely to recommend |
—
Mae Wartell
from
Houston, TX
on
March 17th, 2020
Hi Mae,, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans, and were so glad to know you've valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. Learn more by visiting: www.tinyurl.com/GexaEnergyShareAndSaveProgram. Thanks again for leaving your feedback.
— Gexa Energy
Gexa can cut your electric bill in half
| I called Gexa engery before we change and they were the most nicest people I've ever worked with | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
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| Likely to recommend |
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My Worries Are Over Gexa Did What They Said They Would Guy Didn't Lie Like Other Companies
from
Mesquite, TX
on
October 29th, 2019
Hi Alvin, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans, and were so glad to know you've valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. Learn more by visiting: www.tinyurl.com/GexaEnergyShareAndSaveProgram. Thanks again for leaving your feedback.
— Gexa Energy
This is the way it should be... seamless and easy
| I was coming off a very frustrating experience with Griddy. Everything about the transition to Gexa was intuitive and painless. | |||
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| Order Experience | |
| Customer Service | |
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| Likely to recommend |
—
Ron R
from
North Richland Hills, TX
on
October 15th, 2019
Hi Ron, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans, and were so glad to know you've valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. Learn more by visiting: www.tinyurl.com/GexaEnergyShareAndSaveProgram. Thanks again for leaving your feedback.
— Gexa Energy
Great service
| They gave me a great deal, and even waived my deposit for me... Also included free weekends on my plan k would definitely recommend | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
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| Likely to recommend |
—
Allison Ayala
from
Elkhart, TX
on
July 24th, 2019
Hi Allison, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans, and were so glad to know you've valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. Learn more by visiting: www.tinyurl.com/GexaEnergyShareAndSaveProgram. Thanks again for leaving your feedback.
— Gexa Energy
Great Electric Plan
| The Electric Plan gave us the best pricing that we have ever had. | |||
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| Order Experience | |
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| Account Management | |
| Likely to recommend |
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CSG
from
Houston, TX
on
May 21st, 2019
Hi CSG, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans, and were so glad to know you've valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. Learn more by visiting: www.tinyurl.com/GexaEnergyShareAndSaveProgram. Thanks again for leaving your feedback.
— Gexa Energy
Great Experience
| I used Gexa over the years and found them to be responsive and attentive to our needs. | |||
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| Customer Service | |
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| Likely to recommend |
—
Greg
from
Dallas, TX
on
May 7th, 2019
Hi Greg, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans, and were so glad to know you've valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. Learn more by visiting: www.tinyurl.com/GexaEnergyShareAndSaveProgram. Thanks again for leaving your feedback.
— Gexa Energy
Gexas So Far So Good
|
Easy set up. Great rate. Helped me on a Sat. Had a bad experience with Tri-Eagle Energy. Do NOT recommend them or their Budget Billing. |
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| Likely to recommend |
—
Tami Lynn Carlson
from
Ingleside, TX
on
April 20th, 2019
Happy Customer
| Good rates. | |||
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| Likely to recommend |
—
Jennifer
from
Bay City, TX
on
March 17th, 2019
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| Likely to recommend |
Kind of early to tell, but so far so good
| Rates seem to be okay, I am able to track daily usage, and act or react accordingly before the meter spins off the wall... So far I am happy with the service | |||
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| Likely to recommend |
—
Loren Bartling
from
Santa Fe, TX
on
August 13th, 2021
Best Renewable Option
| Gexa provided the only 100% renewable option for my area and the rates were reasonable and better than some non-renewable options. Thus far I have had no problems and they don't bug me, which in my opinion is perfect. | |||
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| Likely to recommend |
—
Don
from
Woodway, TX
on
June 29th, 2021
Hi Don, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans and we're so glad to know you've valued your experience with us. Thanks again for leaving your feedback.
— Gexa Energy
Thank goodness
| As far as pricing and hook up goes they are pretty average, but what has me writing this review is how they have handled the Texas grid issues during this stupid winter storm. While other companies are gouging their customers, Gexa suspended billing and disconnections for people so they could be taken care of during our states stupid power issues. A lot of people lost power, including us, but that want gexas fault, it was Oncors and I think they handled the people well and kept their customer base as well taken care of as they could. Im thankful for this and I know a lot of other Texans are too. | |||
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| Likely to recommend |
—
Mey0018
from
Fort Worth, TX
on
February 25th, 2021
Hi Mey0018, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.
— Gexa Energy
Binoy mathew
| Excellent service and billing, everything is clear at website. | |||
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| Likely to recommend |
—
BINOY MATHEW
from
Missouri City, TX
on
July 1st, 2020
Hello, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans and we're so glad to know you've valued your experience with us. Thanks again for leaving your feedback.
— Gexa Energy
Service Provider
| No problems. | |||
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| Order Experience | |
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| Account Management | |
| Likely to recommend |
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Residential Provider
from
Houston, TX
on
May 4th, 2020
Hello, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans, and were so glad to know you've valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. Learn more by visiting: www.tinyurl.com/GexaEnergyShareAndSaveProgram. Thanks again for leaving your feedback.
— Gexa Energy
Very concerned .
|
What is your company doing to help customers who has lost their jobs ..noticed nothing on your site about the crisis we all are facing! |
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| Order Experience | |
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| Likely to recommend |
—
Bonito Tracey
from
Mesquite, TX
on
March 26th, 2020
Hello Bonito Tracey, The health and well-being of our communities is our top concern. Were committed to remaining flexible and responsive to your needs and are taking additional steps to provide relief during this uncertain time. Our Customer Care team would like the opportunity to connect with you directly to further discuss. Please DM us with the name on your account, your account number or service address. We will be happy to reach out to you to discuss. To find out more about the COVID-19 Electricity Relief Program visit https://bit.ly/GEXACOVID19RELIEF . Thank you!
— Gexa Energy
Easy Peasy......
|
Dawn Pletcher Service was turned on quickly. Very easy to sign up for service on website. Better service thus far than any other electric company I have been with in 20 something years. Haven't gotten a bill yet so I am not sure how to grade on that. So far so good..... |
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| Likely to recommend |
—
Dawn Pletcher
from
Baytown, TX
on
March 4th, 2020
Hi Dawn, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans, and were so glad to know you've valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. Learn more by visiting: www.tinyurl.com/GexaEnergyShareAndSaveProgram. Thanks again for leaving your feedback.
— Gexa Energy
So far, so good. No issues.
| Sign up was easy and I haven't experienced any issues. I would have liked to have seen more plans to choose from. There are more plans but they didn't show up on the site I was using. Otherwise, no issues so far. | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jonathan Julius
from
Plano, TX
on
March 1st, 2020
Hi Jonathan, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans, and were so glad to know you've valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. Learn more by visiting: www.tinyurl.com/GexaEnergyShareAndSaveProgram. Thanks again for leaving your feedback.
— Gexa Energy
Review
| Everything has been a good experience | |||
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| Order Experience | |
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| Account Management | |
| Likely to recommend |
—
J. Powers
from
Waco, TX
on
July 8th, 2019
Hi J, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans, and were so glad to know you've valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. Learn more by visiting: www.tinyurl.com/GexaEnergyShareAndSaveProgram. Thanks again for leaving your feedback.
— Gexa Energy
Gexa Energy
|
I was a bit surprised by the Oncor charges that increase the avg kilowatt charges. I would like to see more savings for seniors who live on a fixed income. Other than that, I'm happy with my service. |
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| Likely to recommend |
—
Bledsoe
from
Waco, TX
on
June 27th, 2019
Hi Bledsoe. Our Customer Care team would like the opportunity to connect with you directly to further discuss your feedback, and to work with you to find a plan that better matches your electricity usage through our Happiness Guarantee. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We value your business and hope to connect with you soon.
— Gexa Energy
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| Likely to recommend |
Gexa Review 2021 June
| To date, I have not encountered a situation where I needed to reach out customer service so no experience to report. Please disregard rating, which was required to complete the review. | |||
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| Account Management | |
| Likely to recommend |
—
Gexa Review 2021 June
from
Spring, TX
on
August 22nd, 2021
TDU Delivery charge of 3.6c / kWh usage added to the bill
|
I switched to GEXA energy and found I was charged 3.6 c delivery charge for every kWh usage. My previous electric company didn't have any charge for delivery. Also, my usage went over 2000 kWh, so I didn't get the credit. I ended up paying about 50% more than 2020 August with previous electric company. |
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| Likely to recommend |
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With Gexa Supreme 12 Plan I Ended Up Paying 50% More As I Have No Control On Usage In This Summer Heat.
from
Carrollton, TX
on
August 10th, 2021
New customer: first review
| Well I need electricity switch into my name, also out of time. So I called and I needed to give a deposit. So my only thing I can say is it would have been nice if they accepted american express also if paying by cash there was more locations to pay | |||
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| Likely to recommend |
—
Eric
from
Grapevine, TX
on
April 5th, 2021
Hello Eric, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.
— Gexa Energy
Ho hum
|
Switched to budget billing October 2019... paid $175 for service in September... switched to budget and billing jumped to $228.... remained that way until April 2020 then jumped to $338... not sure whats going on... Ive looked through the bills and our actual usage is less than the payment amount... now $338??? Feel like Im being ripped off.... Initially service was tremendous but as with most things the luster wears off.. riding out my contract and then leaving! Never had issues with Stream Energy! Never shouldve left.. |
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—
Chris
from
Harlingen, TX
on
May 16th, 2020
Hi Chris, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.
— Gexa Energy
Gexa Energy
| No problems with service nor billing. | |||
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| Customer Service | |
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| Likely to recommend |
—
Gexa Energy
from
Houston, TX
on
May 10th, 2020
Hello, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans, and were so glad to know you've valued your experience with us. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. Learn more by visiting: www.tinyurl.com/GexaEnergyShareAndSaveProgram. Thanks again for leaving your feedback.
— Gexa Energy
Much MUCH higher cost than estimated
| I took my time to understand how all the charges are calculated and still Gexa got me. Maybe it's because of their contracts with the specific provider in my area, but I paid more than double of any other electricity plan in the last 5 years. I had just moved into a new home and I blamed that for the difference - until my contract ran out and I switched to TXU. 6 months now and consistently half the monthly cost. | |||
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| Likely to recommend |
—
Round Rock Homeowner
from
Round Rock, TX
on
April 21st, 2020
Hello, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.
— Gexa Energy
Not recommended for low consumption
| The website and the payment methods are easy but the rate is quite high if you don't really consume | |||
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| Likely to recommend |
—
David
from
Dallas, TX
on
January 13th, 2020
Hi David, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We also want to take this opportunity to make sure you are aware of our Share & Save Customer Referral Program, where you'll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. Learn more by visiting: www.tinyurl.com/GexaEnergyShareAndSaveProgram. Thanks again for leaving your feedback.
— Gexa Energy
Its ok
| Customer service is good and the experience was good but prices are too high for me. I was paying a lot monthly bill with frontier and made the mistake to switch to gexa. Im back with frontier. I lost a lot of money for a year but guess i should have done better plan. | |||
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| Likely to recommend |
—
Fran
from
Houston, TX
on
December 4th, 2019
Hi Fran, thanks for bringing this to our attention. We will share your feedback with the Gexa Energy team.
— Gexa Energy
Plans
| Wish I would have chosen a different plan! I didnt use enough electricity this month. Was charged $40 more because of it. | |||
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JR
from
Wylie, TX
on
November 6th, 2019
Hi JR: Thank you for bringing this to our attention. Did you know Gexa has a 60-day Happiness Guarantee? If you are not happy with your current plan, please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. Our Customer Care will reach out to discuss other Gexa plans that may work better for your usage amount. Learn more by visiting: http://www.tinyurl.com/HappinessGuarantee. We value your business and hope to connect with you soon.
— Gexa Energy
Gexa Energy
| N/A | |||
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—
Gexa Energy
from
Burleson, TX
on
August 27th, 2019
Thank you for leaving a rating! We love hearing from our customers and are happy you took the time to let us know how we are doing. Thanks again.
— Gexa Energy
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| Likely to recommend |
Major IT/ Credit card Problems
|
Very poor web site/IT problems contacted service personal cannot speak/poor English. Unable to setup Auto Pay |
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| Likely to recommend |
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HWS
from
Highlands, TX
on
September 16th, 2021
Won't try it again
| I had 12 months plan, only half a month I switched to their business. They charge me the first bill based on the Oncor reading date. And for my last bill, they ended my contract before the Oncor reading date and charged me the higher price for half a month. I used Infuse energy company before, and they ended the contract at the exact date with the Oncor reading date. So I think I will not try Gexa again. | |||
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—
Little Dragon
from
Dallas, TX
on
August 13th, 2021
Expensive
| Confusing explanation about pricing,, very expensive !! Beware | |||
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Expensive
from
Dallas, TX
on
August 2nd, 2021
Loyal Customer with Two Accounts and Ready to Switch
|
I have been a Gexa customer for several years at my primary residence and loved their prices and service. For that reason, I decided to use them at my rental house for the last three years. When I called to renew my rental house contract last year, the rep said that I would "save a lot of money" by being on the Free Nights and Free Weekends plan - so I gladly signed up since it is a rental house and I'm trying to keep costs lower. My electric bills increased by about $75 more per month. Needless to say I was not happy. I called today to renew my contract hoping to get a better deal since I am a loyal customer with TWO separate accounts with Gexa. For that reason you would think they would be working hard to keep me. Nope!!! The rep said, "the best I can do is 9.9 cents per KWh from Gexa, plus a 4.9 cents per KWh from AEP provider, plus $4.90 per month base charge for the plan. . I asked the rep, "that's still a lot higher than my primary residence. Is that the best you can do because I can find another company that will beat that?" He says, "that's the cheapest plan." I told him, "then I guess I'm calling another company for a cheaper price." He said, "ok, thank you for calling and being a customer."
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—
S. G.
from
Port Aransas, TX
on
June 30th, 2021
Hi Stacy, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.
— Gexa Energy
I got shafted
| Renewed my plan a year ago. The guy said my plan was similar to the last one. I have never paid so much for electricity since I left TXU about 10 years ago. I really got the shaft from GEXA | |||
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—
Upset Customer
from
Bedford, TX
on
May 12th, 2021
Hi Gary, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.
— Gexa Energy
Price gouging
| Highest electric bill I have ever had. Definitely price gouging and taking advantage of its loyal customers after the winter storm and power failures. I will be searching for another service immediately. | |||
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Mike
from
Fort Worth, TX
on
March 20th, 2021
Hello Mike, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.
— Gexa Energy
Money grubbers
| It was my mistake that I cancelled my account a month too early, March 10 instead of April 10. Gexa saw fit to charge me a cancellation fee of $153.00, per the terms and conditions of the contract which they were quick to point out to me. When I asked if they could do anything about the excessive cancellation fee they were also quick to point out to me, again, the terms and conditions of the cancellation fee. It would appear Gexa has no desire to work with it's customers and I would suggest you shop elsewhere. | |||
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Mipenrai
from
Missouri City, TX
on
March 15th, 2021
Hello Mipenrai, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.
— Gexa Energy
Dont do it!
| The highest bill I have ever had in my life was from Gexa! $488.00 for a 1200 sq. Ft. House. And then after the cancellation fee my total was $765.00 I called a competitor and the told me my bill would have only been $200 if I was with them. | |||
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—
The Most Ridiculous Bill Ever!
from
Dallas, TX
on
February 7th, 2021
Hi, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.
— Gexa Energy
Good Service Until You Deal With Customer Service
| Set up was easy. I used a third party that was able to show the difference in price based on my needs and situation. I looked at reviews at the time both good and bad. The bad reviews were about customer service which I thought was subjective and situational. That was until I had to deal with customer service. I was moving to a new area where they could not provide service. When taking to their agents, I felt like I was talking to those guys that are running a telephone scam. We agreed on the phone that I was moving out at the end of the month and that I would not be going to a month to month contract. Not only did they not turn my power off at the end of the month, I put me automatically in a month to month. I had not missed a bill up to this point. However, with all the emails involved in buying a new home for the first time, I missed my last bill with Gexa which caused them to turn off my power after 14 days into the new month during the COVID pandemic. Makes me wonder about others that could not afford to pay their bills. My new bill had charges for the last month, new month to month, and disconnection. I told them on the phone that I want my final bill to pay and be done with it. After disagreeing on whether or not I should pay for a reconnection fee in order to pay my bill, we agreed that I will pay my last month and the disconnection fee and they would rebate the month to month. Finally, they said that my last bill will be a zero balance. My last bills arrives with fees for the month to month time. With a different agent, they stated that the first agent was wrong even though that agent alleged talked a a supervisor. However, this agent was going to rebate $25 for my inconvenience. This turned out to be a lie as the agent never rebated the $25. So I paid the amount as my time is more important and the cost was too small to deal with in court. Last thought, customer service will do whatever it takes to get you off the phone to include lying to you. Where I saved two dollars a month for the year over another plan for a total of $24, I paid just over $75 in unnecessary charges in order to cancel my service. I only got the lower monthly price with them over other companies because of their veteran plan. | |||
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—
Mike
from
Houston, TX
on
January 8th, 2021
Hi Mike, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.
— Gexa Energy
DO NOT USE BUDGET BILLING
| For the love of God do not sign up for budget billing youre basically using Gexa like a credit card and only paying a little amount of your actual bill if you stay within your kilowatts. So they keep that remaining balance only to charge you the second you shut off service. We were forced to move back home (Florida) when my office in Houston closed. I woke up to an email that my checking account was -$500 I check it and find that Gexa decided to take out what I owed them which was $800. After being on the phone with their customer service I got a sweet paper check for $100 for the confusion on how budget billing worked. ITS A SCAM. DO NOT USE IT. | |||
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—
Chris
from
Pearland, TX
on
January 4th, 2021
Hi Chris, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.
— Gexa Energy
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You lie
| Put in complaints about how you lied about my plan then you just put me on hold for over 30 minutes!! Never came back on the line. Gexa suckss | |||
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—
Dianna Argo
from
Fort Worth, TX
on
September 24th, 2021
Gexa energy sucks!!!!!
| Well when I went to renew with gexa I spoke with Carlos and he told me the best plan for me would be 8.4 kw he said that if I used 700 kw my bill would be $126.00 a month and if I used 700-1000 my bill would be less at only $84.oo and any thing over that would never be over $150. well first month was $199.00 and this month is $250.00!!!!!!!!!!!!!!! this company lies!!! and so do the customer reps that try and tell you what a great deal your getting!!!!!! I live in a very small house and work 10 hour days so this is so wrong!!!!!!!!! I will continue to give bad reviews until gexa fixes my plan!!!!!!!!! I well tell every one I know not to use them!!!! | |||
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—
Dianna Argo
from
Fort Worth, TX
on
September 22nd, 2021
Rip off artists
|
I renewed my plan with them but their system didn't even register it. so after my plan expired they tripled my next months bill. then they said there if no proof that I renewed it. and I will have to pay the bill. can i sue them for this? |
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—
MK
from
Stafford, TX
on
September 17th, 2021
Gexa contracts are confusing and misleading
| I had a Gexa contract last year that gave a $100 credit for energy use over 1000 KWh per billing cycle. This year they lured me into a new contract that I thought was the same with the same $100 credit for usage over 1000 KWH. The credit was only for use between 1000 and 2000. Once you go over 2000 Kwh you get a huge bill. Not good. I'm cancelling my contract because it will only take a month to recoup the cost of cancellation fee of $295. | |||
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—
Whiteroads
from
Houston, TX
on
September 16th, 2021
The worst company
| I have 2 units and for the last 2 months , my downstairs unit has been turned off. My light bill is still almost $450, i need to change this company asap.. | |||
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Don't Worry About It
from
Plano, TX
on
September 15th, 2021
Be careful
| Today I paid my very first bill online and instead of taking one payment, they took 3 ! | |||
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—
Not A Good First Experience
from
Irving, TX
on
September 15th, 2021
I would not use this company again
|
I had this company for 2 years the first year was from powertochoose. got a great deal so when renewal came it seemed like they were giving me another good deal but oh how I was wrong. The plan I chose was not explained to me correctly it was a 24 month plan and I got a big bill. So they correct the plan and gave me another plan, but my bills were the highest they have ever been. I made arrangements to pay my last bill before my contact was up, I had paid half and was going to pay the reminder before the next due date the rep did not tell me that I would have a switch hold put on my account, I found this out when I went to look for new service. I paid the bill, now the hold is still one there I called Gexa I chose to have someone call me back, the wait time was 20 mins 1hr and half later still no call and of course now they are closed. sorry customer service, the website is not very good either. |
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—
S.MORTON
from
Fort Worth, TX
on
September 13th, 2021
Warning: Worst Ever!!!
| Switched to Gexa, watched my summer electricity bill nearly double. Stayed with them just one month and switched away after I calculated that even with paying the exorbitant $150 cancellation fee, my bill would still be cheaper with another plan. Con artists and criminals here, stay far far away! | |||
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—
Amanda Y.
from
Round Rock, TX
on
September 13th, 2021
Don't Use Gexa Energy
| Gexa Energy used to be a good company, but that changed in 2021. They quit sending bills, and moved up the payment deadline by 15 or more days. Then they added a fee if you pay after the payment deadline. I used to pay at the end of the month and they moved the deadline to the 17th last month and the 9th this month. Thank goodness I changed providers and never have to deal with them again! I had to threaten filing a complaint with the Utility Commission to get them to send a bill, not an e-invoice. Save yourself a lot of grief - chose a different company. | |||
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—
Bharnmany
from
Plano, TX
on
September 12th, 2021
It very frustrating to use this energy company
| Incompetent in everything | |||
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—
Adja
from
Wylie, TX
on
September 10th, 2021
Electric Plans & Rates
Recommended Plans
All Plans
Green
Bill Credit
Fixed Rate
Flat Rate
12 Months
24 Months
36 Months
Earn Big Bill Credits
12 Month Bill Credit
12 month
Bill Credit
Bill Credit
Gexa Saver Deluxe 12
9.8¢ / kwh
at 1,000 kWh per bill
$156
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
9.8¢ / kwh @ 1,000 kwh
Rate Type:
Bill Credit
Term Length:
12 months
Early Termination Fee:
$150
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Plan Name
Company
Length
Price
Rate Stability
Plan Name
Company
Length
Price
Rate Stability