|Plans & Products -|
|Complaint Resolution -|
|Community Outreach -|
|Market Perception -|
|- Among the Best|
|- Better than Most|
|- About Average|
|- The Rest|
|- Data Unavailable|
“ I don't typically write these things, but since I feel more people will take the time to slam a company online, I thought I would give a thumbs up. When shopping for power in Houston, I always use powertochoose,org and for the second time in the past 5 years or so, Gexa came up as the most competitive supplier. The sign up process was flawless, and when I had a question about my first bill, customer service was there to answer my question and clear the confusion. Read the Facts Label and you will find their fees to be very competitive. ”
Every company will have complaints. Some customers don't read the fine print of contracts, so they get caught unaware when something unexpected comes along. The key to a good customer experience is to be your own best advocate and read everything. Sometimes terms are only mentioned once. If you don't understand something, ask the company and ask someone you trust who knows what's what.
We use balance billing. That means we pay the same each month. I have had decreases. I have had increases. But at least I have a set amount to fit into my budget. I know what to expect. That comes from a good relationship with the company...meaning I pay my bills on time (about a week prior to the due date). If you do the same, you will reap the benefit.
For full disclosure, all the promo codes you see on these review sites are ones provided specifically for each customer after they have signed up. It is a referral code. It helps me, the customer. It helps you, the future customer. I hope you will accept my honesty about it and use it. ”
“ I joined Gexa last year around this time for their new customer promo of 9.1 cents inclusive of TDU and $4.95 base charge. I loved Gexa. Not a single problem with billing or bill paying. I pay online via Discover card. The only problem I have had was that I had to switch after the promo 12 month contract was over. Their rates jumped .02 and I was getting better promo offers from other companies. After I switched, Gexa cut off my ability to pay my last bill online so I had to mail a check. I was worried about this but after 7 business days, I saw the payment credited since they still allowed me to view my bill online. Customer service is polite and up front about everything. No silly cash back gimmicks, just a low rate. I wish so much that I could have stayed with Gexa since it is so well run but their renewal plans were all too high. I went with Cirro this time for 12 month 9.6 rate. Not as good as I had with Gexa but the best my research could find. ”
“ I absolutely love dealing with GEXA and their customer service is the best I've ever dealt with. Will most definitely refer to my family and friends. ”
“ I have been with Gexa for over 8 years. They have the lowest rates around and the customer service is outstanding. I've dealt with Reliant, Texas Power and numerous others providers and I've never been treated so well. My rates were low in the beginning and have stayed low, much, much lower than any other provider. Would definitely recommend to anyone. ”
“ I have not had any problems with them, setup autopay for billing. Even got them to "pricematch" one year when they were a little higher than others. I would recommend them. ”
Never had a problem with them, and they have
excellent Customer Service. I have used many
utility providers from around the country and will
only deal with them if I can. They are always
responsive to any needs I have. ”
“ I had been with reliant for years then I tried some off brand company called APNA I don't even know if they are still in business! Gexa has given me nothing but the best customer service excellent rates w/ fair & timely billing. What more could you ask for?! ”
“ I've been with Gexa over a year and have experienced no problems with billing, delivery, or customer service. Also have enjoyed a very low total rate of 9.1 cents/kwh plus $10/mon customer charge on a 12-month fixed plan expiring in June 2010. We'll see whether they continue to offer attractive rates when the current plan expires, and how cooperative they might be if I choose to change providers. Thumbs up so far. ”
“ I have had nothing but a wonderful experience with Gexa. I signed up with them last year on a fixed contract plan at a good rate. It carried me through crazy summer. My contract recently expired and they sent me a nice letter reminding me that my contract was expiring and I was eligible to renew. I compared their rates to others and found Gexa to have really low rates for their fixed contracts. Regardless of rate, their customer service has been awesome and always helpful if I have a question. I highly recommend Gexa to anyone looking for a solid electricity company. ”
The reviews on this site don't give them any justice. I used Gexa Energy when I first moved to Houston in 2005. Then in 2007, I switched to Sparks energy because they had cheaper rates. and Then I moved back to Gexa energy in 2009. I have always had a pleasant expereinece with them. The second go around, I asked if I can get service without having to provide my SSN, they said, just give us a letter of credit from your current provider that you have never been late and you are in good standing with them. As soon as I did, they switch process was a breeze, didn't even feel it!
Most of the people who left negative reviews, have been charged with late payment fees and ofcourse they are bitter about it! ”
“ Been their customer for over 3 years. Priceing is good and customer service is great. Never had a problem. ”
“ I'm currently satisfied with gexa, though I am always looking for more favorable rates. ”
My electric plan was up for renewal and after shopping around I found that Gexa had rates that were about half the cost of what I was paying with another provider. My summer electricity bill dropped from about $300 a month to $150 for a 2400sqft house.
Setting up service and managing my account has been easy using the Gexa website. I always set up auto pay so I don't have to remember to pay my bill every month.
Shop around for the best rates when looking for a new provider and always read the EFL!!
Dec 2015 Update: My contract was up for renewal and I compared all the plans out there. Gexa Choice Select 6 was the best value for me so I renewed with Gexa. While renewing online I had a question so I called Gexa and a customer service rep answered right away and they were able to answer my question. Very happy with Gexa! ”
“ I have used Gexa for about 7 years. Their prices are low and if there was an issue, they now steer everyone online to make changes, nothing done over the phone anymore, which I guess at my age (50+) would prefer the human touch. ”
I was a bit surprised by the Oncor charges that increase the avg kilowatt charges.
I would like to see more savings for seniors who live on a fixed income.
Other than that, I'm happy with my service. ”
“ Ordered new service through Texas Electricity rating. The plan I purchased was not offered directly by Gexa. The switch went smoothly and I have been saving almost 50 to 60 percent over my prior plan. I havent had to interact with customer service, so my rating is ok for now. ”
I have been using Gexa for 2 years now and everything has been great. Good customer service. I couldnt find a better rate in the DFW area. My monthly electric bill is $30 for my apartment!
Gexa has a coupon referral for $25 off your bill after you sign up. ”
“ My electric bills were cut in half. I had no issues with ordering or billing. Because I was so satisfied with my service, there was no reason to contact customer service. My only regret was not accepting a longer period of time for the promotional. ”
“ Have had Gexa multiple times - 3 - with no problems. Only reason I change is to look for better rate, new contract, or more renewable content in the generation. They have been exactly as advertised, notified of contract end date. Their new customer rates are very low, with renewal rates about double. If you can manage the company switch at the end of every contract period, they have caused me no problems. ”