We have been with Green Mountain under their solar panel program for a year. We get an incorrect bill and I call. Customer service says it will be 21 days to correct. I ask for a supervisor who checks, expedites and gets corrected in 5 days. That bill gets corrected but the next bill has a different problem. We've had more months will a billing problem than months without.
The worst is that they provide no contact information for corporate. Corporate needs to review billing issues and revise procedures. ”
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|- Among the Best|
|- Better than Most|
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I've been their customer for the best part of 4 years now.
I have also created a spreadsheet to compare electricity plans and crunched the numbers on dozens of plans.
When you do that, you get a feel for which companies are trying to price gouge and which ones are trying to provide good service affordably.
Green Mountain Energy stands out kindof on its own:
Cheapest plans out there, bar none. My bill in August was $36 for 474 kwh
Fair fixed plans
Easy to use website / billing / charts
Weekly email updates on energy usage
Friendly competent customer service ”
“ I switched to Green Mountain to get a better price on electricity rates; unfortunately, my stay with them was short. My original provider called and gave me a deal for the next 12 months. I may still go back to Green Mountain next year. They have good rates and they use renewable energy which appeals to me. ”
“ was very pleased ”
“ Excellent Service and A Lot Cheaper Than I Expected ”
“ I've had Green Mountain for 14 months and I can honestly say, they were great, my bill was never above $20 a month and I ran electricity all day and night. I live in an 1100sqft house and my bill stayed low. There was only 1 outage during the 14 months from tropical storm Bill, and they had it resolved in around 4 hrs. Never had issues speaking with customer service or getting new product info. I like that they do not have automatic contract renewal. After contract expires it moves to month to month unless you renew your contract. After the contract my prices still stayed the same. Thanks for having me Green Mountain! ”
It's been a couple of months since I picked it out of bunch of providers and gave it a try, and I'm happy so far. I wasn't sure of its reliability due to its 100% renewable energy sources but it has turned out to be very reliable. Texas is very hot but I'm paying a lot less than I did in Ohio. A few days ago we had a bad storm that resulted in power outage but GME was one of the first ones to recover when my neighbors were still blacked out. I also like the weekly report of my usage that I receive by email. At this rate I will stick to GME when my contract is up.
We had a great experience with Green Mountain. We had the Pollution Free Conserve 12 Choice plan, a 12 month fixed rate plan. We selected the plan online at powertochoose.org, and the transition from our old company to Green Mountain was seamless. Prior to this, we had a decent introductory rate with Reliant, but our Green Mountain rate was even better. We were continually surprised at how low our monthly bill was. We never encountered any hidden fees or changing rates. Green Mountain took care of the transition service for us, so I never had to bother with canceling our old plan. I love their renewable energy mission - even more so when it's offered at a very affordable rate! I would stick with Green Mountain for another year of service if only we could keep those introductory prices. Definitely recommend this energy company.
Full disclosure: I actually never had any contact with their customer service because we never needed it! However, I didn't want to negatively impact this review by leaving it blank, so I gave it 5 stars like all their other areas of service. ”
“ So many negative reviews! Why? I've used them for 3 years. Service is great. Several say the billing date is really variable. My bill is always due on the 22nd or 23rd of the month - has been for 3 years. I always get a 1 year contract, so my rate never varies for a year. If you choose to go "month-to-month," yes , your rate can really go up! Also, the GME "Pass-through" charges are way lower than for conventional power companies, who always tell you, "The pass-through has nothing to do with us; it's strictly a pass-through." So why is GME so much lower on this? Somebody IS lying. But GME has certainly never lied to me. ”
“ I switched to Green Mountain Energy and they're great! I got the Free Weekends plan with the Nest thermostat. My bill is 20% lower, I can access my Nest thermostat from my smart phone and the sales rep that came to my home was gracious and well informed. The sign-up process was quick and professional. I'm a fan for life! ”
“ I've seen a lot of negative reviews on this site. Some of them have ground to stand on, most of them do not. If you see one that says, "They changed the rate on me," it's because they chose month-to-month. I've only ever done 1 year contracts and I've been using this company for 4 years. They've lowered my bill to an affordable rate all while doing it green. I used to pay $215 a month for a 3 bedroom house on the "cheapest" energy company rate before I found GME. They lowered my bill to $87 and I haven't paid a dime over that since. My current bills are around $28-$24 a month for a 1 bed 1 bath apartment, and I couldn't be happier. It's companies like these that are working to make living affordable. Not to mention you get updates on how many trees you've saved, CO2 emissions you've prevented and that's gratifying in it's own right. There are cheaper companies out there, but I personally would rather pay a little more for a Earth friendly company. I want my grandchildren to know what winter is like. Great company, very affordable rates, ONLY GREEN energy company in Texas, and one of the best customer services experiences I've literally ever had. Forget these naysayers, I've done the research and I know what I'm talking about. I'm a disabled veteran who lives on a fixed income. I have nothing but time to do things like research ways to save myself money. http://electricityscout.com/texas/nacogdoches/ Check this link out for information about companies in my area. As you can see there is only one green. I hope this was helpful to you all, and I hope you continue to make wise decisions to better yourself and/or your families lives. God bless America. ”
“ We signed a 7 month contract with GM energy when we bought our new house, and it has turned out to be the best, most honest company we have purchased electricity from in Texas. We've been burned by Reliant and more recently by Amigo. With Green Mountain, our rate was what they said it was. There were no shenanigans, just a low rate for 100pct wind power. They let us know when our contract was ending and I'm wishing that we had just stuck with them. My only complaint is that they wanted to raise our rate if we stayed with them, like every other TX electricity company does. So, we switched, got scammed by Amigo, and now we are trying Infinite Energy. It would have been cheaper to stay with a good company. I wish TX would just end deregulation or would protect consumers better from these vultures at the energy companies. ”
“ Don't listen to the cry babies. This is an awesome company on every level and they are at least partially green. ”
I have religiously used GME since 2008. I usually signed up for a 6 month contract - - it was just that, 6 months. I am reading all of these horrible reviews and saying to myself, "you didn't pay on time" or "you signed up for month-to-month" or "you didn't renew your contract". I have moved again, and the transition of my move was wonderful! There are NO HIDDEN FEES! The KWh charge includes all delivery fees.....
Working at a Senior Apartment community, I see the HORRIBLE things other companies are doing to their consumers. GME has always delivered top notch customer service, explained the difference of average billing vs paying the bill each month. (paying bill each month is by far the way to go), however, if you come on hard times, they will work with you.
Yes, I am one who has had to pay the disconnect fee more than once. It is not GME's responsibility to remind me when my payment is due. It is mine.
All in all, GME is an absolutely wonderful company who is doing good for way more than have indicated here. Remember as you read reviews, more people are quick to gripe and complain than are the ones to report the good.
“ Green mountain gave me a super competitive rate, 2 years of price protection and the amazing NEST thermostat! The NEST alone has lowered my bill 25%. The sales rep that came to my home was fully informed....thank you so much! ”
“ Its so good to be green friendly, I love that I can be green everyday with a green power provider like Green Mountain Energy. Very happy, highly recommend. ”
I was reading some of the reviews and wondering, are we talking about the same company?
Ive had Green Mountain Energy for 4 year and during this time my rate has gotten cheaper after every contract I sign with them. I've never had a bill over $100 and I have a 3 bedroom house. Ive never had an issue with customer service, they are pleasant to work with. Its so easy to pay my bill each month, it just comes out of my bank. I cannot speak any higher about my electric company that I've had for so long and will continue to keep. Thank you Tina for stopping me at Heb to sign up and thank you Green Mountain for making the world a cleaner place. I love the concept of 100% renewable electricity since I'm a tree hugger:-)
My wife and I have had Green Mountain for the past 4 years and we love
them. My younger sister has Asthma real bad but since she's been
going to school up in Huntsville she's been fine. The air in Houston is
pretty bad and we decided to go green for the sake of our family and
everyone around us. Not only that but my bill for the month of Feb was
58 bucks and my most recent was $39 my wife is at home with the two
little ones half of the day. I have a few friends and family members who
have cancer and my wife works down in the Medical Center and studies
show that pollution has been a major contributer to Texas's high cancer
rate. So all in All it's been great it's been easy to to pay the bill
everything is done online and it's pretty simple. I think there customer
service center is in Texas too. I've been telling everyone in my family to
switch cause i know most of them where pretty unhappy with their
providers. :) Keep up the good work GM ”
“ I was a GME customer from 2002 - 2004, and then tried another provider to ... well to just try someone else in this new market. I did not have any bad GME experiences, I just wanted to test out the marketplace. In 2006, I returned to GME, and I am still a customer -- five years total. ”
We've been Green Mountain Energy customers for
about seven years now. The service has been
great, the billing a non-issue, and every time
our contract expires, when I call to get the
best new rate, the service reps are friendly
and set us up without a hassle.
Our rates have been slightly better or
comparable to TXU, but our customer service
experience has been FAR superior.
Not only that, but we are reducing our carbon
footprint by using wind and solar-generated
electricity, and every month, our bill reminds
us of the small but significant difference we
I'd recommend Green Mountain to anyone. ”
“ I have had service with several electric providers since Texas deregulated. many of my experiences have not been good ones (sketchy terms, customer service issues, billing problems, etc.). While Green Mountain isn't the least expensive option, their rates are comparable to the others out there. Beware of going with the cheapest option as those are the ones that usually have the sketchy terms (you may end up paying a higher average rate than expected). Green Mountain's terms are pretty straight forward so you don't have to worry about any surprises. What I also like about Green Mountain is that they are dedicated to offering cleaner energy (wind power) and so far my experiences with their customer service department have been positive. ”
Green Mountain Energy began in 1997 with a simple but powerful mission: Use the power of consumer choice to change the way power is made. Today, they are still 100% dedicated to protecting the environment, and they invite you to join them!
Green Mountain Energy Company shares their customers' commitment to the environment and sustainability. They are inspired by the success they have achieved and are passionate about continuing to work towards changing the way power is made. In addition to the pursuit of this important mission, Green Mountain Energy believes in operating their company in a sustainable way, with their employees taking the lead on many of the company's green initiatives.
Green Mountain Energy strives to raise the bar on being transparent and keeping the promises they make to customers about the cleaner energy they're buying.