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Hello Energy Customer Reviews

The best review categories for Hello Energy are the order experience, rated at 4.5 out of 5, and their plans and pricing, rated at 4 of 5.

This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Hello Energy

Hello Energy Rating

Texas Electricity Ratings Score:

( 3.1 / 5 )
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All Providers Ranked From High To Low

Rating Summary:

Plans & Products -
Complaint Resolution -
Community Outreach -
Innovation -
Rewards -
Market Perception -


- Among the Best
- Better than Most
- About Average
- The Rest
- Data Unavailable

Plans & Products

We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.

Complaint Resolution

Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.

Community Outreach

Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.


Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)


Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.

Market Perception

Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.

4 Reviews for Hello Energy

Works for me...pleasantly surprised!!
(5 / 5)

  I recently moved and needed quick electricity without a huge deposit. I found Hello Energy online and decided to given them a try. Everything with them has been super easy! I enrolled online and made an initial deposit to get my service going and have been with them for about 2 months now. Honestly, I prefer this to my old standard electricity.... I get an email every day letting me know my balance and this makes budgeting a no-brainer! Once or twice a month I add money to my account to keep it healthy so I don't have to worry about it getting low. For me, this met my needs and has been perfect so far! I love knowing what my balance is all the time, so it really helps me to budget my monthly expenses. I would definitely recommend them to anyone who needs new service but does not want to pay a big deposit up front or anyone who is watching their budget closely. There's no contract, so it's worth a try...you might be pleasantly surprised like me!

SAM from McKinney
January 10th, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Hello Review
(5 / 5)

  Awesome service

RK from Plano
December 4th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

So far I like !
(4 / 5)

  I've had their service for about 2 months now and I can't complain. It is easily managed and you are notified daily about account balances and updates. I've dealt with customer service once and they were quick and answered all my questions and provided tips.

Indya from Dallas
October 10th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Hidden Fees
(2 / 5)

  I was extremely excited about using hello energy because they didn't require a deposit. I was nervous about prepay, however they send you a daily email about your balance. I became disappointed because I began to notice that my balance didn't seem to add up to what they said they were taking out. At first it was a small amount like a penny here and a penny there. Then my bill would be 2.50 less than the amount they 'supposedly' took out and another day it was 1.00 less. After a few weeks of communication through phone and email I finally received a response stating it was taxes. I felt that if they were taxes then that should be incorporated and reflected, but it isn't anywhere. They do not give you a 'bill' of any sort, nor can you print one out to verify that the 'extra' money indeed goes to taxes. There has even been occasion where my bill would say 12.00 remaining and then the next it would say 12.50 remaining and the day after that it would say 6.79 remaining. There have even been times where no one was home yet they would claim we use $10.00 worth of energy in one day. I needed to switch providers with better practices that are easier to understand and verify.

Kynard from Round Rock
January 22nd, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Updated: 02-19-2018
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